BB Bold 9700 :: Unable To Receive Any SMS Messages

May 26, 2010

Carrier: T-Mobile

Device: Blackberry 9700

Issue: NOT able to receive any text messages. I can send messages and they are all being delivered. I pulled the battery and re-registered the host routing table. This happened last week, so they replaced the device and SIM in the store. Now it's happening again.Does anyone know what to do? I really don't want to call Tech Support.

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Jul 14, 2010

So I just recently upgraded from the curve 8310 to the new bold 9700 on att literally two days ago and i love it! But one problem i'am having trouble with sending and receiving text messages. I have called att customer care numerous times and powered cycled my phone as many times as I can count but still nothing, I have also checked to see if the "service center" number is correct and it is, I still have no clue what it could be. When i send an sms text message and scroll up to the message it says "sent" and the date and time but i ask the recipient if he/she has received the text but still nothing.

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Sep 16, 2010

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Jan 16, 2010

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Aug 26, 2010

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Jul 24, 2010

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Feb 25, 2010

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Jul 9, 2010

I received my upgrade on Monday - a shiney new Blackberry Bold 9700. After setting it all up and getting the phone how i liked it, I started to notice problems........

My Blackberry messenger either didn't work or sent & received messages hours after they were actually sent.The internet was painfully slow if it loaded at all.

If I tried to make calls it would rarely work either taking forever to connect or when it did try to connect, I would hear a triple beep repeatedly as though there was a problem.When people tried to call me, they would go straight to my voicemail even though I was not on a call and had full signal.

My network provider immediately agreed to replace the handset and get me a new one out the next day and today I received the new handset. I've come home, tried to make a few calls on the handset before setting it up and all I am getting is an SOS symbol where the signal symbol should be and I am not able to make calls or do anything else.

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Feb 24, 2010

Recently I have been getting a problem with my 9700 Blackberry. When I make or receive calls, I can not hear anything out of my handset. The person on the other line can hear fine (Usually with me going Hello Hello a million times!) The only time I can hear anything is when I have my bluetooth on or switching it to speakerphone.

I tried doing the soft reset (battery pull when the phone was still on) ...still nothing. Although it did work a couple of times. Its on and off, but recently the situation has gone from bad to worse.Anyone out there with the 9700 with the same issue? It's really annoying and I do use the phone a lot for important calls.

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Sep 3, 2010

My 4 month old Blackberry Bold 9700 bought through Bell Mobility stopped working 2-3 weeks ago; was unable to send/receive calls or text even with the signal strength indicator showing full strength and the 3G symbol showing. Returned the phone to Bell Mobility for repairs and the phone was returned after about 2 weeks, but still not working. We could not find any scratch at all on the glass that covers the LCD display, and phone does not work, so have to wonder if they looked at the right phone. I Called the Bell Mobility service center, and they had the tech at the store reload the software again, third time this was done, still not working. Also reloading software on my phone apparently takes much longer than normal, about one hour.

Tech support at Bell finally told me the phone was not fixable, and gave me a ticket number to get a replacement phone through the Bell Mobility premium plan warranty I had purchased. Called thinking I would finally get a phone that works, but the insurance company that deals with the Bell Mobility warranty said that because the phone is under the one year manufacturers warranty they would not cover it, and it would cost me $150 if they were to replace the phone.

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