BB Bold :: 9900 Browsing Not Working Since Carrier Service
Jan 4, 2012
I consider myself an advanced technical user. Got a bit of an issue here which even my Carrier is stumped - they're currently suggesting replacing my handset which may resolve the issue but seems a bit extremem to me.Basically, the device was functioning fine up until yesterday when I received a Service Update which I duly carried out (read, delete text, reboot). After that, internet browsing ability ceased. Email however continues albeit much much slower.If I connect on wifi however, I am able to browse although images in aps like Facebook won't load - very strange.I spoke a couple of times with Tech. Support and we've tried resending Service Books, re-registering the Host Routing Table and full reboots. None of that worked.
My hunch is and given the inconsistent nature of of the issue is that the problem lies in the Service Books or HRT somewhere.
Details:
Carrier: Orange UKService: BISDevice: Bold 9900
OS: 7.0 Bundle 2406
HRT GW: <Personal Content Removed>
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Oct 19, 2011
I have an issue with BB 9100, after transferring users data from a 8100 pearl, I cannot activate with Enterprise Activation. So far I have troubleshooted the following: Tested the SIM card in a known working 9700 Bold - Sim card is working fine - BES service is activated - I was able to configure the users account. After placing SIM card in the BB 9100 - No Blackberry symbol (logo) & registration msg Tried - Register Now - through Host Routing Table - no change Security wiped handheld - no change Upgaded to 9100_9105Asia_PBr6.0.0_rel2474_PL6.6.0.207_A6.0.0.546_Telstra (OS6) Downgraded to: 9100_9105EastAsia_PBr5.0.0_rel1083_PL6.2.0.46_A5.0.0.623_Telstra (OS5) Replaced the SIM card - No change Contacted my service provider - they sent another new handset This is also having the exact same problem, also after transferring the users data from 8100, and repeating all the troubleshooting previously.
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Nov 28, 2011
I have an unlocked 9900 TMobile (US Version)
First of all, I don't have a BIS plan on my Tmobile but I want to browse using wifi.
I can connect to wifi, but I cannot browse, email or bbm with wifi connected. Also, I don't know where to configure hotspot on the 9900.
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Dec 25, 2011
If there's a full screen browser setting on OS7? I have a 9900 and would like to maximize the screen's real estate while browsing. I'd like to hide the top bar with the favicon, battery indicator, signal strength, etc..
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Sep 28, 2012
I have many problems by every next day I have new BB Bold9900. While I can browse Internet through wifi (which is interesting cause it loves to freeze), I cannot use BB app world, cause it says my device is not connected to the wireless network. The same thing with FB application. I simply cannot connect to Internet although I already am connected, and my phone even shows full signal, network name, etc. Is there any solution which will make it possible to comfortably use BB????
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Mar 7, 2010
I have a strange problem since yesterday. Out of the blue my 9700 (5.0.0.442, free device, Vodafone Germany) can no longer connect to the Internet. The connection to the BIS, however, is still there. It lacks only the right service books. Vodafone said that I should do a software update -> so I installed 5.0.0.536. But the problem persists. The Vodafone-BlackBerry support is then determined that posting the service books hang in a "queue" and can not be delivered. They created a new BIS account for testing, even there the problem exists.My carrier says I have to replace the 9700. But I don't think, that this is a hardware problem.
Sounds more like a software problem to me, because some service books still arrive:
Wi-Fi TCP / IP Browser
Wi-Fi TCP / IP Transport
Save Self VPL
D2 WAP 2.0
Wap Push Config
Vodafone DE MMS transport
Provisioning
Akkupulls, resending service books, wiping and new firmware install brought no improvement. I just despair.
Every data connection with no BIS requirement works. (e.g. weather apps)
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Jun 19, 2014
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Jun 1, 2012
Is it possible to use the WIFI function of the iPhone4s without connecting to the phone carriers wireless phone system. I so how is this set up.
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iPhone 4S, Windows 7
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Jul 4, 2012
Ok so i updated my iPhone to last OS.. what happend? since the update it wont let me use any SIM card, i went to the carrier and they told me its a "Parameter" problem that happened when i updated it but my iPhone lost warranty.. im going again tomorrow cause its a carrier or hardware problem they told me that on an apple store today and they said that they have to help me with that but in case of getting my solicitacion rejected..
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iPhone 4, iOS 5.1.1
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Sep 10, 2011
I coudnt get my BIS working with tmobile although I got the right blackberry plan with tmobile, I modified my tcp/ip setting,etc as diriceted by tmobile tech support. And I still got no BIS service with my phone.
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Dec 1, 2011
I have the BlackBerry Bold 9900 and today for some reason it has completely gone mental. My bbms wont send, my texts are taking forever to send and I can't ring out?
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Oct 21, 2012
Is the Bold 9900 mic a unit that can be changed or is it on the main board?
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Nov 14, 2012
My internet service is not working @ all only BBM and facebook is work.
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Nov 3, 2012
I am using Bold 9780 and just last week my lcd broke, after replacing the lcd am having this error due to which my phone accepts the sim but is'nt able to connect to the service provider, inturn after 'Searching Network' for a while it shows 'No Service'. On the other hand the wifi is'nt showing any routers nor the bluetooth even though i have kept it on 'Discoverable' . I did a complete wipe and installed 6.0.0.254 but still the problems not solved, and if i try to regitser the sim, A message pops which reads 'Supplementaty Service Error: General Error
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Sep 1, 2011
I have a problem my BlackBerry Maps Not Working. I have tried upgrade & downgrade But nothing change.
My OS : SK Telecom 7.0.0.353
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Aug 30, 2011
Got a new BB 9900 and cant connect to any of my emails or social networking. It says that i need to contact my provider.Done that and they dont know what the problem is or are taking forever to get back to me.I have reset the phone several times done the security wipe and nothing has worked. Also did the routing table and recieved the reg from RIM but still not working..
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Aug 29, 2011
BBM integration on any super app will not work on my Bold 9900. Its currently on OS 7.1 (1149) for the Philippines and BBM 6.2. This started when my device bricked and I had to reload the SW. It stops when verifying the app. Then after a few moments it would say that the server is unreachable. Which is wierd cause I've tried another device on the same specifications and it works. I even used my BB ID on the other device. Below are the steps I have taken:
1. Batt pull
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2. Uninstalled and reinstalled the supper app
3. Uninstalled and reinstalled BBM 6.2
4. Downgraded to OS 7.0 (2395) for PH and BBM 6.1
5. Upgradeed to OS 7.1 (1149) for PH and BBM 6.2
At first I thought it had to do something with my BB ID. But i tried everything on another device and it works. I tried a different BB ID still no go. different SIM and BB ID no go. But everyting works on my other device.
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Aug 30, 2011
I have purchased a bold 4 9900 and switched device change from 9780 to 9900 through Blackberry Desktop Software. Since then App World application is not working nor is the Email Settings working. Even though on giving my passwords to Vodafone all mails are now working but not the settings if I have to edit them.
App World just shows a message Please Wait and the wait is endless and I have deleted and reinstalled App World Thrice on my phone and also rebooted it. S
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Apr 22, 2012
99% of the time my trackpad wont work.
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Aug 10, 2012
I have a blackberry 9900 and I bought it just a few months ago. Recently I have been trying to connect it with other Bluetooth devices but my device doesn't shows up in the ' search device ' list. I have turned on the discoverable setting.
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Oct 17, 2012
I was using my Bluetooth in the morning and all was working fine, but later in the day it wouldn't connect or detect. I have a bold 9900 and although I turn on my Bluetooth the blue led light doesn't flash. It says my Bluetooth is on but I don't think its working at all.
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Aug 23, 2011
Just received my new bold, the touchscreen briefly worked but now for some reason it won't work.
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May 9, 2012
I have a Blackberry Bold 9900 running os 7.1.0.284. It will not run WMA music files from my sdcard saying the it is an "unsupported format". These ran just fine on my 9800. A resync of these WMA music files from my computer has the same result. Has Blackberry dropped support for WMA? Am I forced to take the added step of converting to MP3? These are much larger files than MP3 and I am afraid that the greater compression of MP3 will cause audio loss.Why would files which worked just fine on a two year old 9800 not work on current hardware, such as the 9900 with the latest os?
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Jul 9, 2012
i bouht my bold 9900 7 months ago and for the 3rd time i have to repair it cause it shut down suddenly for no reason and doesnt start. I charge it, the red liht goes on then shut down. this is driving me crazy, wtf is the problem? most of the people i know who have the same phone have the same problem ,y u invented the phone if u know it doesnt work well? im switching to iphone, blackberry is full of **bleep**, u need 100 years to reach apple technology
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Dec 14, 2011
i have BB9900 but i facing a problem with the speaker for example : when call any one the other side hear noise like this water voice and i check with many phones the same problem so i want to know that proplem HW OR SW
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Aug 9, 2012
My one year old phone was sitting on my table half charged on stand by mode. Half an hour later I tried to check something but phone won't turn on anymore. No red light or anything.. Tried plugging the phone to a wall charger with and without battery for extensive amounts of time. Tried hardware button combos for resetting the phone but nothing works.. Phone just does not power on. Checked the google results and I've seen lots of posts about simmilar issues but without a solution. What's going on, did $600 I payed got wasted? Is there any solution to this, is it hardware or software issue? I wanted to post here on official forums.
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Oct 9, 2011
I am having the same problem then other bold 9900 users, lot of new 9900 Bold are being shipped with the proprietary Black Berry maps (v6.1.0.24) not working at all...Actually, my maps aren't (icon missing) on my menu after an blackberry update through DM(v 7.? -> OS v7.0.0.296, PF 5.0.0.496) but if I search for them I can find them but and when I open it :- I just get a white screen - and It says "unknown error" when I try to find a location. I did the uninstall and reinstall of BB-Maps through DM and still having the same problem.
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Feb 6, 2012
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Sep 21, 2011
i just switched from using android for 2 years and i'm ready to throw this thing in the effing trash after a day...when i first open a browser, the links work fine..maybe the first link or so...then they just stop working...when i click on a link it does nothing..i have to hold it until the menu pops up that says "open link" to get it to open...i googled this and lots of other people reported this problem and the only solutions seem to be remove the battery or reset device.
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Nov 7, 2012
Ok, so as a student, coming back from the US to my home country, I had to change the sim card on my BB to use my phone and its features.
It asked me for my bb id and security password. I tried my default password (which had worked when I was moving to the US in the first place) but for some reason it did not work. I did what every normal person would do and set the password reset option.
It did not work and I tried every possible password till 9/10 attempts had been made. So I decided to just back up my stuff and do the data wipe. But then, after 10/10, all it did was lock me out for 15 minutes. So I took out my sim card and put it back in again, and suddenly, my phone was working fine! i don't know how, but I wasn't complaining. But then I have to reset the phone for some reason and voila! Security password being asked again and Im locked out again.
So in short, is there anyway I can get my password to work or at least do a data wipe so I can access my phone.
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When i am going to my message icon and trying to do "Search by" and do "Advanced Search" nothing happens?
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