Motorola Photon 4G :: Not Receiving Call Dialing?
Jan 27, 2012
I have had my Photon about 6 weeks and have been having issues where people can not call me they get message that phone is not available. Also when I am having those issues the phone will not dial anybody just stays on dialing screen and does not call. Also texts do not come through during that time.If I reboot then I can dial and receive calls for a half day or sometimes a whole day.My phone does get the random reboots started on day one and usually once or twice a day but NEVER has happened while I was actively using it.I have done factory reset. Pulled battery and replaced.
My phone was updated with the latest firware on the day I got it and I check for updates regularlyI do have an SD card in it that was new never in another phone that was formatted by this phone. I have tried using it without card and with card makes no difference.I have started rebooting every morning but I still miss calls.At first I had Google Voice on it, I thought that might be the problem I unloaded it unlinked my google voice account and then did factory reset but that has not helped.I do not tether or use the hotspot feature. I do connect using Wifi when I am at home for internet access.About the only thing I can tell is that it seems to lose phone access after a good amount of web surfing whether it is wifi or 3g. (I live several blocks outside of 4g cover
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Feb 5, 2015
My linked contacts with Facebook or other app when i dail them the picture doesn't appear and the reverse when they calling also the picture doesn't appear i tried to remove all filters ana restart the phone and mark on gmail account only but it doesn't work.
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Oct 28, 2011
Has anyone seen / experienced this? When I have my photon in the car dock and using the GPS, I am unable to receive incoming calls. My girlfriend has called me for the past three days and she says my phone rings and rings and goes to voicemail. I have Sprint Service. I am not using TeleNav or any other navagation, I am just using the GPS mode and Bluetooth is also running. I dont have any other issues with not receiving incoming calls unless its in the dock.
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Sep 20, 2011
How can I insert a pause into a phone number, so I can use a password or PIN?
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Oct 20, 2011
Its been a whole day not sure whats goin on i didnt acually realize it was happening untill a friend came over.I was sending texts out to family and friends but never getting any back which i though was weird but didn't think much of it maybe everone i sent one to was busy...unlikely.So my buddy came by and said he has been texting me back all day several times and i never awnsered just kept sayin whats up or you gettin my text lol.
I thought trying to update might solve the problem so i went to update my profile and prl and as soon as i hit update profile they all started coming in at once had tons of them. but now they dont come when people send them they all come together 15 or 20 minutes after they have wrote me back whats the deal.
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Aug 19, 2011
Is this right or am I just missing this essential information? Where is the call duration - I see everything else?
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Aug 22, 2011
my wife and i got Photons last wednesday night. we really love the phone but for some reason im not getting most of her text messages and shes not getting my sent text messages. her phone appears to not have this problem. we got our phones at radioshack an d we have 30 days to return them or trade them in. im just not sure what to do. i have my phone set up with all my apps
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Sep 16, 2011
I got the Photon because of the raving reviews of signal strength. I'm finding that the signal is weaker and tends to roam more than my Palm pre. Is this normal for a PHOTON? I would rarely roam at work before but find the photon signal roams alot. Is there a setting or something I can do? Maybe a bad phone? My home signal also tends to wildely fluctuate between one bar and five bars.
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Aug 4, 2011
I am planning on purchasing a Photon this weekend. I was wondering is the loss audio with phone calls happening to everyone or is it just a select few people having the problem. Also the random reboot is this happening to everyone or just a few phones?
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Sep 1, 2011
Yesterday I realized that my phone was not receiving incoming texts or phone calls. I power cycled my phone and several texts from the last 1 1/2 days came through. My phone also started to work again. Has this happened to anyone else? Again this phone has a problem with its most basic function.
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Apr 4, 2012
Have not been receiving updates because of this message. Yet I have 13GB available on my SD card and 7GB available internally.
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Sep 3, 2011
Since I purchased my Photon a couple weeks ago, I have had this issue. Whenever someone sends me a text message including a photo, I receive a text from '9000' indicating that the person (phone number only-no name) has sent me a picture message, and prompts me to click on the Sprint picture mail website link to view the photo. Once I click the link, and the site finally opens, the picture is visible. Because the text is sent from 9000, I can't reply to the sender of the message by hitting 'reply,' because I would be replying to 9000. I called Sprint about this MMS issue, and they told me it's because this is a GSM phone. I'm hoping there is some setting or configuration that needs to be adjusted to allow my incoming picture messages to appear properly
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Jun 25, 2012
After most calls, my phone will either lock up or take on a mind of its own by going to other screens at random, dial another number, sometimes do a pulsation or gittering of the screen. Othertimes it will start putting continuous numbers in the number dial area like continuous 3s or 6s. To remedy this I have to shut off the phone and restart. If I wait a while it will also start working normal again. Sprint has reset my phone and it had no impact on it.
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Nov 17, 2011
I use my phone with a wired headset (no hang up botton on the headset). This also happens on speaker phone. If I'm on a conversation for several minutes and its time to hang up--I have to unlock and enter my password (required for corporate activesync) then push the end call button. This makes hanging up an awkward process--having to fumble around for several seconds while the other party gets to listen to you doing it. The lock doesn't happen all the time.
But one way for sure to recreate the behavior is to:
1. Set your screen timeout to 15 seconds.
2. Call the phone from another line. Answer phone and put it on speaker phone. Or use wired headset as I do.
3. Wait for screen timeout or just press power button while on the call. Now wake the phone up. The phone may or may not be locked now. But if you now press the Home softkey, the screen will certainly lock....while you are on a call! This means you know have to slide the lock and enter security code just to hang up on someone.
A better practice from a design stand point is that the phone should never lock while you are on a call. What purpose does it serve to lock while on a call? When it locks you can neither hang up, push dial tones, answer call waiting, etc. until you unlock it. This needs to be fixed.
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Mar 18, 2012
I'm totally confused that my photon 4g does have native call app or not meaning like wise in samsung mobile it shows video call option whenever im calling to anyone but my photon doesnt showing any option lyk tht...Please Provide necessary details regarding native call app on my contacts how to enable it in my photon
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Jan 18, 2012
Is there a way to access your call history while on the phone?
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Oct 24, 2011
I don't know about that I mean because my phone always constantly beeps in unusual moments during phone calls.with or without blue tooth, alsop activated or not. this search for my problems the reason why I'm here is getting very saddening
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Aug 7, 2011
Just received a call on my Photon. The phone was in sleep state. It did not provide any options for answering the incoming call although the ringtone was loud and clear. It was as though the ringtone went off on its own.
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Nov 18, 2011
I used to love my Photon. Lately it just seems to be working worse and worse. My latest frustration is this:I make / initiate a call from my phone. I get the phone screen. In the corner its says "connected". I can't hear anything at all on the phone (BT or otherwise). So I hang up. I place the call again. I get the phone screen for a few seconds, again hearing nothing only this time it spontaneously reboots.his happens I would say once a day, and I don't really make all that many calls. I'm also getting other random reboots, but I've not found a pattern for those. They just happen here and there. I can't remember the last time I made it through a day w/o my phone rebooting itself.
Then there's my battery drain issues. Today I lost 30% in about 1.5hrs and I wasn't even using it much. I went to the battery usage screen I see this:As you can see... less than stellar performance, and what the heck is "Media"? And why does it appear to be using my battery so much? I actually had a pretty light day on my phone to this point in the day and my battery is just evaporating.I tapped the graph and see that this thing is "Awake" almost constantly. I seem to remember a time, before the "Media" thing was showing up, when my phone was only "Awake" here and there.
So, I took this screen shot (below) a minute ago (after it spontaneously rebooted while I tried to call my wife). I tapped the "Media" item on the list and it shows a bunch of items. I frankly don't know what any of this means. I did some research on-line and there are endless threads about this "Media" problem, and much of it does not lead to a successful conclusion. I have to say, this Android phone thing is not impressing me so far. I've been a "techie" guy since the DOS days, but this just feels not-ready-for-primetime. I really don't want to have to reset my phone and re-load all my apps, and reset all my accounts, etc... Frankly I shouldn't have to. I'm just frustrated I guess. I don't know if I have a hardware phone issue, a hardware battery issue, a software issue, some crazy app causing problems
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Jun 5, 2012
Recently known callers, those that are listed in my contacts, are identified as "unknown" caller. To receive the call I need to press 1 on the keypad.Do not know how this was enabled, but need help to disable this.
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Aug 23, 2010
I recently just got my N900 back from Nokia USA repair on the 21st of August 2010. Upon receiving it back, they notified me that they had flashed my phone and installed the latest software updates on it per privacy policy, which is understandable. However, all was fine until I tried making a call, when I realized that the screen no longer automatically shuts off / turns on when either placing it or removing it from my face.When dialing a phone number, the screen automatically shuts off and I have to unlock it from the bottom. It is unresponsive to touches, etc, until I unlock it.
When the screen is on during a phone call, it doesn't shut off unless I lock it from the bottom.When receiving calls, the screen never lights on and I can't see who is calling me unless I unlock the phone first.I have tried flashing it with the latest Maemo 5 USA image, but the problem still persists.
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Oct 28, 2011
I am three days new to my photon but, I am having one major problem so far. I am on a call and another call comes in, I switch to the new call.... talk for a second and switch back to the first call. I then see that the second call has not hung up from my phone so I switch back and press end call. Both calls hung up! How do I hang up the second caller without getting rid of both callers?
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Apr 13, 2012
I have been through the factory reset process with sprint customer support for the issue of phone losing contact with voicemail, missing calls and forwarding messages only after a manual reboot.
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May 8, 2012
I noticed this recently: I have bluetooth enabled, but not connected to any devices. I initiate a phone call, and once on the call, I try to switch to an already paired but not connected bluetooth device. As soon as I select the device in the bluetooth settings screen, the phone reboots itself. Reproducible 100% of the time. Anyway else notice this? The work around is to start with the bluetooth device already connected before the call. I am paired with a Logitech H800.
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Sep 2, 2011
With my new Photon, I am having some issues where a call will come in and have very bad crackling audio. If I hang up and call them right back, it is crystal clear. It's happened to me three or four times in two days. Do you think it's a defective unit?
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Apr 12, 2012
I am listening to music, no matter which app, and if i get a call after I hang up my speaker phone turns on and plays the music as well as the headphones or speaker I have plugged in. I use Pandora, internal music player or power amp. The only way for it to stop is by restarting completely.
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Aug 2, 2012
keeping the screen of my phone on while busy with a call?
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Oct 27, 2011
I have an issue with my Motorola photon 4g since I bought it (2 months old now). It may reboots when I am trying to make a phone call. It happens everyday randomly and it is getting worse. If one day I need to make an emergency, I may need to wait a few minutes for it to boot up (lol) before I can use it. I have used Palm treo phone for many year and never have any problem. I went to sprint service center and the sprint technician reset it but it still has the same problem. I will come back to Sprint again for service. FYI, I will update this post soon I have more info.
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Sep 2, 2011
When leaving a voicemail for someone, often times they call right back while I am leaving the voicemail. I curently only get the option to answer the incoming call or ignore it. Is there a way to disconnect from the first call and answer the incoming call? Right now I have to "ignore" the incoming call, then "end call" that I am on and then call the person back again -or- "answer" the incoming call and leave the voicemail hanging. Seems there would be an option to end current call and then (or in the same action) answer the incoming call.
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Feb 29, 2012
OH has updated my N8 to belle and I have done something to it!
When ever anyone phones or I phone anyone it brings up the same picture out of my gallery how do I get rid off it?
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Nov 21, 2011
I started getting a prompt --- a voice recording telling me if i wish to answer the call select "1" how do I stop this
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