Motorola Photon 4G :: Switching To Bluetooth Mid-call Crashes It?
May 8, 2012
I noticed this recently: I have bluetooth enabled, but not connected to any devices. I initiate a phone call, and once on the call, I try to switch to an already paired but not connected bluetooth device. As soon as I select the device in the bluetooth settings screen, the phone reboots itself. Reproducible 100% of the time. Anyway else notice this? The work around is to start with the bluetooth device already connected before the call. I am paired with a Logitech H800.
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Oct 28, 2011
I am three days new to my photon but, I am having one major problem so far. I am on a call and another call comes in, I switch to the new call.... talk for a second and switch back to the first call. I then see that the second call has not hung up from my phone so I switch back and press end call. Both calls hung up! How do I hang up the second caller without getting rid of both callers?
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Oct 4, 2011
why the mobile network setting would change on its own. I have specifically changed from "any cdma" to "automatic". I have not determined when the phone switched back to "any cdma". I don't believe I powered the phone down. The only reason I checked was when I noticed the 3G data was running slow. I notice a pretty drastic speed increase when using the automatic setting.Is there something that triggers the phone to revert back to "any cdma"?
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Aug 29, 2011
I'm not sure that i'm the only one with this issue, but I have a custom ringtone set for both my calls and my notifications. Now what happens is when i plug my phone into my pc and use it as a mass storage drive (at least I think its whats causing the problem) my ringtones automatically switch from my custom ones to the default ones. This gets to be really aggravating to have to change them both back everytime, especially since I have an additional silent ringtone for all the oter notification sounds that you cant turn off (facebook, e-mail, and plugging the device in to the PC) which may I add, is an issue within an issue but I can live with it. My files are in the internal memory, not on the SD card and in the default media/audio/notifications or ringtones.
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Aug 19, 2011
Is this right or am I just missing this essential information? Where is the call duration - I see everything else?
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Nov 28, 2015
Just got my phone and it is completely stock. When using the video camera and switching between slow-motion modes (normal, 120 FPS & 240 FPS) the camera app crashes and I get the error message "Can't connect to the camera".
Then the camera wont work, no matter the app I use, that uses the camera. After a reboot it works again though.
Sometimes it crashes the first time I've changed the mode to 240, sometimes after cycling through the modes a bit, but it always happen and it wont many cycles (1-3). I've recorded functional 240 FPS videos, so that part works.
I've tried starting the phone in safe mode and deleting cache partition, with the same result.
There are others with the same problem, but it doesn't seem to be a common error. Is it a software problem or hardware, and is RMA the only option?
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Aug 15, 2011
My phone restarts on its own a couple times per day
and
the bluetooth will not connect with my 2010 Escalade or my 2008 E Class MBZ. It connects to my old earpiece but not the cars. No previous problems connecting with my BB or Samsung phones.
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Sep 20, 2011
Every time I try to, it cycles through, and does nothing. I've tried to turn it on via the Motorola widget button, and also through the settings menu, both to no avail.
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Sep 25, 2011
While music is streaming from the photon to my car I place a call. When the phone starts dialing I have to physically press bluetooth on the dialer for it to connect to my car's hands free link(even though I am already connected by streaming music). I get connected then end the call. The car radio then switches back to Bluetooth audio but no sound, the volume is not on mute on either the phone or car after a minute it just starts playing music again.I tried turning the phone on and off and then reconnecting it to the car, I also deleted all the previous phone and Bluetooth info from my car but no improvement. I never had this issue with other phones connected to my car. If it helps it is a Acura.
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Nov 22, 2011
I cant get any email or text notifications to come thru my bt. i have tried every setting within the phone.and have tried several bt headsets ( Playtronics HD Pro& moto h790 ) with no luck. my 3yr old windows phone would play my custom tones and ringers thru my bt( moto h790).including my text and email ringers.never had to look at my phone to see who was calling.
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Nov 9, 2012
Any bluetooth headset I pair with my photon is too loud. Yes, I turned the volume down on headset and phone. I know its the phone cause I have paired the headset(s) w/ other devices, and the volume will go down all the way. Tried an app (Volume Ace Free) and it did nothing. Bottom line is when media volume is set to minimum its still WAY too loud. This is not an issue w/ wired headphones.
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Oct 4, 2011
Hey everybody. I recently got my photon 4g, and when I went to pair it with my car, I noticed I'm unable to access the phonebook from the car.With my Evo 4g I was able to view call lists and the phone book itself with no problem.When I paired the photon, it successfully paired, then the photon prompted me that the vehicle was requesting access to the phone book access profile. I clicked "always allow" (or always accept, I can't recall at this moment) and let it be.
But anytime I went into the phone via the radio, there are no phone book entries, just the option to enter numbers manually.it's a 2012 chevy with Onstar, so I'm using the bluetooth functions of that radio. Calls still work, but since it isn't reading the phone book, it just gives me a number when someone calls, as opposed to the name. For the time being I'm back to using my evo, since I can't recall everyones phone number off the top of my head. I'd love to figure out whats wrong, since I adore the photon, but need the names (so I don't answer the wrong calls lol)
I tried deleting & re-pairing, I've tried copying my contacts to the SIM in case thats where it was trying to read from, all to no avail, then doing the pair process again, still no luck.
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Nov 28, 2011
When the Photon's bluetooth is turned on, I cannot listen to voice mail messages either through the car's audio system (2011 Hyundai Tucson) or the phone itself. When the bluetooth is off, I can hear the voice mail messages fine on the phone. Is there a setting I can change to hear the voice mail messages in the car?
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Dec 29, 2011
I've had a S10-HD headset for about a year and it has worked well with several phones and my laptop. However, it will not connect to my new Photon 4G.I've made sure every other device to which it was ever connected has bluetooth turned off I've made sure the battery on both devides are fully charged I've made sure the Photon's bluetooth is on working I've connected the Photo to my car's bluetooth system to make sure it can connect to something I've connected my headset with my laptop to make sure it can connect to something I've turned them both on and off both devices I've searched and searched everywhere.When I go to bluetooth settings on the Photon and press "scan for devices", the headset never shows up as an available device When I power on the headset it flashes blue for a second and then slowly flashes red, but is never available to connect to the phone?
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Nov 30, 2011
I just tried connecting my phone to my laptop using Bluetooth.The computer sees the phone and shows it in the devices list (Windows 7), but to phone says it's not connected.Is there some driver I need to load?Tried Googling for one, but didn't see anything obvious.
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Jun 25, 2012
After most calls, my phone will either lock up or take on a mind of its own by going to other screens at random, dial another number, sometimes do a pulsation or gittering of the screen. Othertimes it will start putting continuous numbers in the number dial area like continuous 3s or 6s. To remedy this I have to shut off the phone and restart. If I wait a while it will also start working normal again. Sprint has reset my phone and it had no impact on it.
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Aug 28, 2011
When entering the six digits pass code displayed by SYNC, the keyboard on the phone suddenly quits after I enter only 2 to 5 digits. The phone displays a message that there was a problem with pairing this phone. Is some setting on the phone wrong or is the phone hardware having a problem.
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Jun 16, 2012
I just got new hearing aids that are bluetooth capable everything works fine with streming music playing games and making calls the problem starts when i recieve calls i hear the phone ring and can answer but no sound after i answer the call?
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Sep 11, 2011
When I use the controls on my Motorola S305 Bluetooth headphones and Spotify such as play, pause, next song, etc. It automatically opens up the stock music app and starts playing those songs and Spotify stops playing. Is there any way to control which application the AVRCP bluetooth profile controls? I didn't have this problem on my Nexus One.
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Nov 17, 2011
I use my phone with a wired headset (no hang up botton on the headset). This also happens on speaker phone. If I'm on a conversation for several minutes and its time to hang up--I have to unlock and enter my password (required for corporate activesync) then push the end call button. This makes hanging up an awkward process--having to fumble around for several seconds while the other party gets to listen to you doing it. The lock doesn't happen all the time.
But one way for sure to recreate the behavior is to:
1. Set your screen timeout to 15 seconds.
2. Call the phone from another line. Answer phone and put it on speaker phone. Or use wired headset as I do.
3. Wait for screen timeout or just press power button while on the call. Now wake the phone up. The phone may or may not be locked now. But if you now press the Home softkey, the screen will certainly lock....while you are on a call! This means you know have to slide the lock and enter security code just to hang up on someone.
A better practice from a design stand point is that the phone should never lock while you are on a call. What purpose does it serve to lock while on a call? When it locks you can neither hang up, push dial tones, answer call waiting, etc. until you unlock it. This needs to be fixed.
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Mar 18, 2012
I'm totally confused that my photon 4g does have native call app or not meaning like wise in samsung mobile it shows video call option whenever im calling to anyone but my photon doesnt showing any option lyk tht...Please Provide necessary details regarding native call app on my contacts how to enable it in my photon
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Jan 18, 2012
Is there a way to access your call history while on the phone?
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Jan 27, 2012
I have had my Photon about 6 weeks and have been having issues where people can not call me they get message that phone is not available. Also when I am having those issues the phone will not dial anybody just stays on dialing screen and does not call. Also texts do not come through during that time.If I reboot then I can dial and receive calls for a half day or sometimes a whole day.My phone does get the random reboots started on day one and usually once or twice a day but NEVER has happened while I was actively using it.I have done factory reset. Pulled battery and replaced.
My phone was updated with the latest firware on the day I got it and I check for updates regularlyI do have an SD card in it that was new never in another phone that was formatted by this phone. I have tried using it without card and with card makes no difference.I have started rebooting every morning but I still miss calls.At first I had Google Voice on it, I thought that might be the problem I unloaded it unlinked my google voice account and then did factory reset but that has not helped.I do not tether or use the hotspot feature. I do connect using Wifi when I am at home for internet access.About the only thing I can tell is that it seems to lose phone access after a good amount of web surfing whether it is wifi or 3g. (I live several blocks outside of 4g cover
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Oct 24, 2011
I don't know about that I mean because my phone always constantly beeps in unusual moments during phone calls.with or without blue tooth, alsop activated or not. this search for my problems the reason why I'm here is getting very saddening
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Aug 7, 2011
Just received a call on my Photon. The phone was in sleep state. It did not provide any options for answering the incoming call although the ringtone was loud and clear. It was as though the ringtone went off on its own.
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Nov 18, 2011
I used to love my Photon. Lately it just seems to be working worse and worse. My latest frustration is this:I make / initiate a call from my phone. I get the phone screen. In the corner its says "connected". I can't hear anything at all on the phone (BT or otherwise). So I hang up. I place the call again. I get the phone screen for a few seconds, again hearing nothing only this time it spontaneously reboots.his happens I would say once a day, and I don't really make all that many calls. I'm also getting other random reboots, but I've not found a pattern for those. They just happen here and there. I can't remember the last time I made it through a day w/o my phone rebooting itself.
Then there's my battery drain issues. Today I lost 30% in about 1.5hrs and I wasn't even using it much. I went to the battery usage screen I see this:As you can see... less than stellar performance, and what the heck is "Media"? And why does it appear to be using my battery so much? I actually had a pretty light day on my phone to this point in the day and my battery is just evaporating.I tapped the graph and see that this thing is "Awake" almost constantly. I seem to remember a time, before the "Media" thing was showing up, when my phone was only "Awake" here and there.
So, I took this screen shot (below) a minute ago (after it spontaneously rebooted while I tried to call my wife). I tapped the "Media" item on the list and it shows a bunch of items. I frankly don't know what any of this means. I did some research on-line and there are endless threads about this "Media" problem, and much of it does not lead to a successful conclusion. I have to say, this Android phone thing is not impressing me so far. I've been a "techie" guy since the DOS days, but this just feels not-ready-for-primetime. I really don't want to have to reset my phone and re-load all my apps, and reset all my accounts, etc... Frankly I shouldn't have to. I'm just frustrated I guess. I don't know if I have a hardware phone issue, a hardware battery issue, a software issue, some crazy app causing problems
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Jun 5, 2012
Recently known callers, those that are listed in my contacts, are identified as "unknown" caller. To receive the call I need to press 1 on the keypad.Do not know how this was enabled, but need help to disable this.
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Sep 2, 2011
I have an issue with the Photon when it is in the car dock and I am listening to streaming audio such as Slacker or Pandora. If I use my Bluetooth headset and press the button on the headset for the voice commands, the Photon sends a very garbled voice control prompt to the headset. The prompt that says "Please wait. Please say a command" comes across extremely garbled. This does not occur if I am not streaming audio, nor does it occur over the regular phone speaker.
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Oct 21, 2012
My device is unable to detect any of the Bluetooth Headset. I have tried same with Nokia and Amkette bluetooth. Scanning does not list any of these bluetooth headeset.
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Oct 26, 2011
My Photon must be having Apple envy and has decided to refuse to cooperate. Unlocking can still be an occasional two minute ordeal with many whispered metaphorical condemnations of it's heritage and habits. However, my main complaint is the bluetooth audio stutter I hear on a stereo headset.
I have no problems pairing and listinening to audio on a set of bluetooth stereo headphones via my MacBookPro (or my friend's iPhone), but the Photon makes me want to kick something very hard and repeatedly. The audio stutter-pop every 1/3 second (approximatly) is beyond frustrating.
The only thing that reduces the stuttering is if I hold the phone within 3 inches (yes, 3"!) of the headset. Oddly, my mono canal-style headset has a range of about 36 feet. Both of the headsets are less than two months old, and I know that the stereo headset is up to version 3.x of the bluetooth spec. (the Photon is using bluetooth v. 2.1).
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Apr 13, 2012
I have been through the factory reset process with sprint customer support for the issue of phone losing contact with voicemail, missing calls and forwarding messages only after a manual reboot.
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