Motorola Photon 4G :: Rebooting When Place A Call?
Nov 18, 2011
I used to love my Photon. Lately it just seems to be working worse and worse. My latest frustration is this:I make / initiate a call from my phone. I get the phone screen. In the corner its says "connected". I can't hear anything at all on the phone (BT or otherwise). So I hang up. I place the call again. I get the phone screen for a few seconds, again hearing nothing only this time it spontaneously reboots.his happens I would say once a day, and I don't really make all that many calls. I'm also getting other random reboots, but I've not found a pattern for those. They just happen here and there. I can't remember the last time I made it through a day w/o my phone rebooting itself.
Then there's my battery drain issues. Today I lost 30% in about 1.5hrs and I wasn't even using it much. I went to the battery usage screen I see this:As you can see... less than stellar performance, and what the heck is "Media"? And why does it appear to be using my battery so much? I actually had a pretty light day on my phone to this point in the day and my battery is just evaporating.I tapped the graph and see that this thing is "Awake" almost constantly. I seem to remember a time, before the "Media" thing was showing up, when my phone was only "Awake" here and there.
So, I took this screen shot (below) a minute ago (after it spontaneously rebooted while I tried to call my wife). I tapped the "Media" item on the list and it shows a bunch of items. I frankly don't know what any of this means. I did some research on-line and there are endless threads about this "Media" problem, and much of it does not lead to a successful conclusion. I have to say, this Android phone thing is not impressing me so far. I've been a "techie" guy since the DOS days, but this just feels not-ready-for-primetime. I really don't want to have to reset my phone and re-load all my apps, and reset all my accounts, etc... Frankly I shouldn't have to. I'm just frustrated I guess. I don't know if I have a hardware phone issue, a hardware battery issue, a software issue, some crazy app causing problems
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Sep 18, 2011
What is the best way to snap back cover in place? Whatever sequence I use it seems that one of the plastic latches doesn't engage.
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Aug 19, 2011
Is this right or am I just missing this essential information? Where is the call duration - I see everything else?
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Oct 15, 2011
It happened again today. I picked up the phone to make a call and it was in the middle of rebooting. It had been sitting idle for over an hour.I rebooted it myself the night before just prior to connecting it to the charger.
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Jun 25, 2012
After most calls, my phone will either lock up or take on a mind of its own by going to other screens at random, dial another number, sometimes do a pulsation or gittering of the screen. Othertimes it will start putting continuous numbers in the number dial area like continuous 3s or 6s. To remedy this I have to shut off the phone and restart. If I wait a while it will also start working normal again. Sprint has reset my phone and it had no impact on it.
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Nov 17, 2011
I use my phone with a wired headset (no hang up botton on the headset). This also happens on speaker phone. If I'm on a conversation for several minutes and its time to hang up--I have to unlock and enter my password (required for corporate activesync) then push the end call button. This makes hanging up an awkward process--having to fumble around for several seconds while the other party gets to listen to you doing it. The lock doesn't happen all the time.
But one way for sure to recreate the behavior is to:
1. Set your screen timeout to 15 seconds.
2. Call the phone from another line. Answer phone and put it on speaker phone. Or use wired headset as I do.
3. Wait for screen timeout or just press power button while on the call. Now wake the phone up. The phone may or may not be locked now. But if you now press the Home softkey, the screen will certainly lock....while you are on a call! This means you know have to slide the lock and enter security code just to hang up on someone.
A better practice from a design stand point is that the phone should never lock while you are on a call. What purpose does it serve to lock while on a call? When it locks you can neither hang up, push dial tones, answer call waiting, etc. until you unlock it. This needs to be fixed.
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Mar 18, 2012
I'm totally confused that my photon 4g does have native call app or not meaning like wise in samsung mobile it shows video call option whenever im calling to anyone but my photon doesnt showing any option lyk tht...Please Provide necessary details regarding native call app on my contacts how to enable it in my photon
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Jan 18, 2012
Is there a way to access your call history while on the phone?
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Jan 27, 2012
I have had my Photon about 6 weeks and have been having issues where people can not call me they get message that phone is not available. Also when I am having those issues the phone will not dial anybody just stays on dialing screen and does not call. Also texts do not come through during that time.If I reboot then I can dial and receive calls for a half day or sometimes a whole day.My phone does get the random reboots started on day one and usually once or twice a day but NEVER has happened while I was actively using it.I have done factory reset. Pulled battery and replaced.
My phone was updated with the latest firware on the day I got it and I check for updates regularlyI do have an SD card in it that was new never in another phone that was formatted by this phone. I have tried using it without card and with card makes no difference.I have started rebooting every morning but I still miss calls.At first I had Google Voice on it, I thought that might be the problem I unloaded it unlinked my google voice account and then did factory reset but that has not helped.I do not tether or use the hotspot feature. I do connect using Wifi when I am at home for internet access.About the only thing I can tell is that it seems to lose phone access after a good amount of web surfing whether it is wifi or 3g. (I live several blocks outside of 4g cover
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Oct 24, 2011
I don't know about that I mean because my phone always constantly beeps in unusual moments during phone calls.with or without blue tooth, alsop activated or not. this search for my problems the reason why I'm here is getting very saddening
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Aug 7, 2011
Just received a call on my Photon. The phone was in sleep state. It did not provide any options for answering the incoming call although the ringtone was loud and clear. It was as though the ringtone went off on its own.
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Jun 5, 2012
Recently known callers, those that are listed in my contacts, are identified as "unknown" caller. To receive the call I need to press 1 on the keypad.Do not know how this was enabled, but need help to disable this.
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Oct 28, 2011
I am three days new to my photon but, I am having one major problem so far. I am on a call and another call comes in, I switch to the new call.... talk for a second and switch back to the first call. I then see that the second call has not hung up from my phone so I switch back and press end call. Both calls hung up! How do I hang up the second caller without getting rid of both callers?
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Apr 13, 2012
I have been through the factory reset process with sprint customer support for the issue of phone losing contact with voicemail, missing calls and forwarding messages only after a manual reboot.
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May 8, 2012
I noticed this recently: I have bluetooth enabled, but not connected to any devices. I initiate a phone call, and once on the call, I try to switch to an already paired but not connected bluetooth device. As soon as I select the device in the bluetooth settings screen, the phone reboots itself. Reproducible 100% of the time. Anyway else notice this? The work around is to start with the bluetooth device already connected before the call. I am paired with a Logitech H800.
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Sep 2, 2011
With my new Photon, I am having some issues where a call will come in and have very bad crackling audio. If I hang up and call them right back, it is crystal clear. It's happened to me three or four times in two days. Do you think it's a defective unit?
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Apr 12, 2012
I am listening to music, no matter which app, and if i get a call after I hang up my speaker phone turns on and plays the music as well as the headphones or speaker I have plugged in. I use Pandora, internal music player or power amp. The only way for it to stop is by restarting completely.
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Aug 2, 2012
keeping the screen of my phone on while busy with a call?
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Oct 27, 2011
I have an issue with my Motorola photon 4g since I bought it (2 months old now). It may reboots when I am trying to make a phone call. It happens everyday randomly and it is getting worse. If one day I need to make an emergency, I may need to wait a few minutes for it to boot up (lol) before I can use it. I have used Palm treo phone for many year and never have any problem. I went to sprint service center and the sprint technician reset it but it still has the same problem. I will come back to Sprint again for service. FYI, I will update this post soon I have more info.
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Sep 2, 2011
When leaving a voicemail for someone, often times they call right back while I am leaving the voicemail. I curently only get the option to answer the incoming call or ignore it. Is there a way to disconnect from the first call and answer the incoming call? Right now I have to "ignore" the incoming call, then "end call" that I am on and then call the person back again -or- "answer" the incoming call and leave the voicemail hanging. Seems there would be an option to end current call and then (or in the same action) answer the incoming call.
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Nov 21, 2011
I started getting a prompt --- a voice recording telling me if i wish to answer the call select "1" how do I stop this
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Nov 13, 2011
I found another bug that is recreatable. If you are in the middle of sending a text message and using the voice input and talking to the voice input when a call comes in, the voice input is abandoned, the "answer/ignore" screen shows for a second. But before you can answer, the keyboard comes back up and covers it up, so you can't answer the call. And then the keyboard is stuck on the screen. "back" doesn't make it go away (so you still can't answer the call). Even if you go to the home screen, the keyboard is still on the screen. Stock phone, not rooted, all updates applied, etc.
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Jun 19, 2015
I've got an S5 (Verizon) with Lollipop, but this issue has been going on, at least a little, since 4.4. When I try to place a call, the little phone icon in the notification bar pops up for an instant and then goes away, and it never goes to the call screen. It usually just takes 2 tries but, especially when clicking on a favorite to call, it can take 3 or 4.
This is pretty irritating when I'm dialing a number, because once I try to call it, the number disappears and it doesn't appear in the recent call log, so I've got to punch it in again. I tried using a 3rd party phone app but it didn't make much of any difference.
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Mar 2, 2012
I'm having several issues with my Motorola Photon 4G. The first problem and must frustrating problem is that from time to time my phone will reboot when a call ends (either a drop call or hang up). I've tried removing the SD card and turning off HAC but none of these suggestions resolve my problem. The second issue is that from time to time my phone will not ring even if I have full service. I have several Sprint phones (Epic 4G, iPhone, Transform) and if I leave them all on the same table in my home can call them from my house phone they all ring when I call them.
When I call my Photon it will only ring 3 out of 5 times. On my house phone the call does not go direct to voicemail. At my house all the phone signal strengths are maxed out. The third issue is that if I turn on the speaker phone my call gets very staticy. The only way for me to fix this issue is to hang up and all the party again (simply turning off the speaker phone does not resolve the problem). This problem happens 100% of the time.
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Jun 29, 2012
My Photon automatically defaults to the dial screen when I press the call button from the home screen. It used to display the last tab used or recent calls if I had missed one. I have scanned through all of the options and can't seem to find an option to change this.
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Jan 26, 2011
I recently updated my Torch 9800 to 6.0 etc. However, now I when I try to place a call by touching on a recent call on the screen, nothing happens. I have already done a soft reset, a hard reset, a factory reset, reinstalled, worked with AT&T, and have not been able to get this function back.
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Apr 24, 2012
If I turn off wi-fi and 3G on the iphone, can I use Siri for contacts and notes stored local on the iphone? (Verizon network)Can I place a phone call using Siri with wifi and 3G turned off?
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Apr 19, 2012
When I place a call on my iPhone 4 I now can't hear the caller on my iPhone unless I shift to speaker mode. The phone works fine with both blue tooth and ear buds and plays music over the speaker just fine. But if someone calls me I have shift to speaker mode to be able to hear them. I've confirmed the volume is up, I've tried turning off the phone and turning it back on and I tried before and after syncing.
Info:
iPhone 4, iOS 5.1
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Jan 3, 2011
Is there an option to move the Mute Mic button once I attend call to another place, It happens very frequently as i attend a call the button gets tuched by my ear and I am muted, It is painful as before i understand its muted and unmute it the other person hang up thinking I cant hear. How do i customize the Mic button.
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Oct 20, 2011
Would love to see a feature wherein calls from telemarketers, etc. could be captured into a contact (quote possibly a large one) and dealt with via...Muted ringSpecial canned, recorded (synthesized?) messageTextOther suggestions?deally, this would be a "one-click" process, with modifiable defaults. Thoughts?
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Feb 2, 2012
I was using Google Voice to answer business calls and having those calls routed to my Photon. When I received a call, if it had my Google Voice (GV) number in the display, I would know it was a business call. In recent months I've decided to stop using GV but have been unsuccessful in getting it to stop answering calls I miss. I've tried everything short of cancelling my GV account.
While doing some research into this, I found out that I have to disable "conditional call forwarding" on my phone but have not been able to locate the settings for this.
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