BlackBerry :: Own Domain Email No Longer Working?
Jul 27, 2011
I have a Blackberry Torch on Vodafone UK which I've been using for several months very happily. I had set up two email addresses - a hotmail.com account and an email account with my own domain name (name@namesurname.co.uk). Up until this morning they were working just fine.
This morning I noticed that a lot of emails were coming into Outlook on my PC but not coming to my handset. I sent test messages from my handset and they never arrived in Outlook. So I resent the service books, got the usual "set up successful" message, but still nothing. I did a hard reset, but no change.I logged in to Vodafone's BIS site and removed the mydomain email account, as in the past when I have had problems removing it and re-adding it seemed to fix it. However, now I can't put it back on! Even when I add the additional data via the website I get the following message:
An error occurred during email account validation. I tried the same process via the handset and get a similar error message:Invalid email address or password. Verify your email address and password. If the error persists, contact namesurname.co.uk (i.e. my domain)
Now, I know that the password is correct as I am using the same one to log into my webmail and to get emails in Outlook. I have checked the email server in cPanel for my domain. So as far as I'm concerned all of the info is correct.
What else can I try? I've set up a forwarder for my domain mail to a newly created vodafone mail account in the meantime, but it's not ideal as this doesn't have the "delete on mailbox and handheld" option. Unfortunately I've tried calling Vodafone twice - the first person I spoke to said he would ring me back in under two hours, and that was five hours ago. The second person was far from helpful. Please help, this is very frustrating!
(Update: I have also changed the password for my email account to ensure that it is DEFINITELY the right one, and deleted almost all the messages from the inbox (there were some over 8MB which may have been causing the problem). I have also completely deleted my BIS account and started again from scratch. Still no joy.)
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Jun 6, 2012
We recently had an employee depart without notice. We do not want to delete his e-mail account because we must still process his incoming company-related e-mails. His e-mail (e.g. joe@ourdomain.com) still goes to his Balckberry. How do we prevent e-mails addressed to him at our domain address from going to his Blackberry without deleting the e-mail address altogether?
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Oct 17, 2011
I have been unable to get my email address back ever since my latest BB device upgrade to a Bold 9900. I wanted to switch my bb email address which is xxx@mobility.blackberry.net. (note that those x's represent 3 letters.) When I called my carrier to ask them to connect that email address to my current PIN they said they are unable to do so, as they are getting error messages that emails must have a minimum of 4 characters, and that I must take my concerns to blackberry support. Talk about passing the buck, but I guess I will give it a try. Is there anyway I can get my email back or is it history?
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Aug 2, 2012
I had recently to perform a full reset of my BB ("cleaning the terminal").
Since then, I do no longer receives the email from the 2 gmail accounts I have configured. I tried to suppress then reconfigure the accounts, without any success. The BB can actually connect to the gmail servers, because I can send emails with these accounts. But I do not receive anything. I still receive the email from my company (default) account (desktop).
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Jan 4, 2012
BlackBerry 9700
v6.0.0.461
I use Hotmail email I think this started to fail when I upgraded to the new OS. When I create a new Calender appointment, it no longer shows up in my hotmail calender. If I invite attendees, all they get is a blank email, they no longer get a proper meeting request in their Outlook inbox.
However, if they send me a meeting invite, it is properly recognized on my blackberry.
As best I tried scouring the internet looking at various BB forums, I went into options and deleted my Hotmail email account on the phone. I set it up again and it does not fix the problem. As far as I can tell, my hotmail account is a now typical account that has pop3 access.
EDIT: I removed the Hotmail account and added a GMail account. The GMail account workes totally fine with meeting invites. Also, after the creation of the GMail account, there is now a second inbox icon on my BB home screen. This icon is an envelope like the original one but also has a graphic of the world over-layed on top of it that resembles the Browser icon.
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Oct 13, 2011
How can I add an email with a special domain Such as [URL] in Bold 9780
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Aug 10, 2010
I've spent some time researching this but if you know of a thread please point me. basically researching it made my head spin.I have my own domain. Its hosted at register.com. I use their email client. Its web based and supports real IMAP commands so I use Mozilla email client on my laptop since Outlook SUCKS *** at IMAP. (sorry venting) So me experience with blackberry is that unless you use a BIS server A) you suck batteries and B) it slows the ***** out of your BB.Can someone give me some advice? Im on cricket and BB is new to them. Im not sure if I can move my domain to them. Im afraid to even call them as my blood pressure will skyrocket their support is horrible. but I do enjoy the pricepoint/value of cricket as Im unemployed right now and for $60 a month I can enjoy unlimited everything with BB service $40 without BB. which is what I have now. So what to do when you have your own domain and want the BB to operate well?
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Apr 21, 2010
My boss is having trouble recieving e-mails on his BlackBerry Bold 9000. He has had the phone for about eight months and has experienced no problems until last Friday. He stopped recieving mail on his phone out of the blue, so he took the unit to his local AT&T store and they said it was a problem with the domain.
We reset his e-mail password and he is now recieving the following error message when we try to register the account with BlackBerry Internet Service using the AT&T setup page:
Email address domain not found: I have done some research on the web and these forums trying to find people experiencing the same problem. Based on that, I've done an MX lookup, a DNS lookup, etc. and encountered no problems with the domain. It is an established address that has been in use for more than two years. The domain is [URL]
I have tried entering the specific address of the mail server under Advanced Setup, but to no avail. We have three other employees currently recieving mail on their BlackBerry devices using the same domain and nobody else is experiencing problems.
I also tried creating a new e-mail address on the domain and synching that one, but I just recieved the same message.
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Feb 2, 2010
I am unable to add an e-mail account to my bis account.
The error message I get back is
The email address domain cannot be found. I setup the mail host myself and I can send/receive e-mail just fine in outlook. The domain is tmconcepts.ca . I think it might be a dns issue but I am not sure.
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Jun 4, 2012
i'm using encrypted email time to time on my PC using outlook 2012 and a smartcard.... fine my iphone is set up with this exchange account... fine I was not able to read encryted email (normal!) untill i've exported my certificate to the iphone good but now:when the certificate is active: i cannot distinguish encrypted email from non-encrypted ones; and if I forward these encrypte email, there are not crypted anymore...so if I activate s/mime in the exchange account on ios, then all my email all encrypted.... how can I toggle easily between encrypted and encrypted ? as I can do it easily on my PC outool?
Info:
iPhone 4 (8GB), iOS 5.1.1
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Jan 27, 2010
I am a very new purchaser of this Blackberry. Most things seem to be working just fine. I have successfully set up my AOL email address so I am receiving AOL emails on the Blackberry. I also have my own domain name for use on my PC. I have tried adding that email address to the Blackberry but it is being rejected.
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Apr 23, 2010
When I try to setup and email account for our company on BIS I get Email Address Domain cannot be found. The domain is arsnet.com I have other users who use pop3/imap with outlook with no problems. Does anyone know what the BIS looks for to validate a domain. Does it need some special DNS entry or something.
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Sep 28, 2015
I occasionally email people photos, but suddenly, my G4 has stopped sending. I can't think of any settings I've changed or new apps that I've installed that could explain the sudden change. I use Outlook mail if that makes a difference. I use the Share "line and dot" link withing my photo gallery, choose the photo, then email, then size of photo, and send.
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Apr 23, 2010
I loaded a software update and now I have stopped receiving emails. Is there something that I've missed that I need to do to get it back?
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Aug 4, 2011
I think this subject has been talked about before, but I can't find anywhere that has a successful result to my "problem". My email has been working fine, then nothing. I've got an Aol account for my email but they are not getting sent to my BB Torch anymore. I get the message "Your device had a problem connecting to the server" when I try to access the email account in Setup. I've tried: Taking the battery out ... Waiting.... Taking the battery and sim card out... Waiting... Hitting my head against a brick wall (only joking, but that will happen soon if I don't get this fixed) Deleting the CMIME, for the email account I'm using, out of the service book? Re registering the handset Nothing works
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Sep 22, 2011
We have 5 Blackberry Bold 9700. We purchased these phones so that our engineers and sales guys can access their emails away from the office.Earlier this week our email server was taken offline for maintenance and all the Blackberrys asked us to validate our email accounts. It has asked us to do this before and we simply re-entered the details and away we went.Not this time though. Despite passwords, exchange address, usernames remaining the same we still consistently get the following error message.Invalid email address or password. Verify your email address and password. If the error persists, contact document-options.co.uk I can access my emails via the exchange via the internet using the same details that i am putting into the blackberry so i know that they do work. Just can't get the blackberry to receive my emails.I am not to tech minded but i do have an IT team inhouse that manage the exchange server.I have spoken to vodafone who also tried to setup the email account their end but got the same error message.
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Mar 1, 2012
My Yahoo was working. Then I installed my work email with Corporate Sync. Yahoo worked for a few hours and then would not update. I have deleted and re-added. I can send emails from my Yahoo account to my work email but cannot download and view the emails in my Yahoo inbox. I have a Photon 4G. I have tried all steps through WI-FI, 4G, and 3G - with same result.
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Jun 13, 2012
I have had my Bold for almost two years now and I've NEVER had a problem... until now. I received message saying I needed to validate my email address and password because I am no longer receiving emails to my phone. I tried to log in and the username and password don't work. I've never had to use this password and email until now, therefore is should not have been changed. I don't know how to fix the settings at all especially since I can't log into my settings!
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Mar 16, 2015
I may have stopped "google framwork services" last week, but I do not think this is related.Basically, my gmail app no longer gets push notifications or syncs automatically.I have android 5.0.1. nexus 5 and the latest gmail app versions. I have checked all settings in the app, and made sure that all my sync settings are enabled. I can see that the last sync of gmail was over 30 minutes ago, yet I've sent emails to my gmail account since then and they appear on the web version.The app won;t show new emails until I manually refresh within the app.
I googled a bit and saw that some people with a similar issue dod a "factory reset" to solve. that seems a bit extreme. Is there any other way around this. I've done all the usual things, cleared data in gmail app and forced stop and restarted phone.I even removed my google account and readded it. nothing worked.
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Nov 7, 2012
woke up monday morning and my bbm and emails have stopped sending and recieving i have a data plan active and wifi on and still nothing. thought i would leave it a couple of days and see if it started working again but still not working.
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Feb 26, 2012
I had setup and Active Exchange account for my Gmail (this way I could also sync my mail, calendar, and todo lists easily). Everything was working smoothly, until I installed the Mircrosoft Apps update yesterday. Now I can no longer get this to work. It says my Inbox is empty and never finds any mail. It did work yesterday after I deleted the mail account re setup the active exchange account. But then last night I turned my phone off and this morning when I had turned it on, the account email inbox was all blank/empty. The Calendar was still synced though.Now I am trying to re setup the account, and its not working at all.(Nokia E7 Belle phone)
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Sep 3, 2010
I had to exchage my Torch yesterday....due to constant reboots and buttons getting loose.But now I can't get my BIS email (att.blackberry.net) working. I called AT&T and was on the phone for like 2 hours and they were clueless. Has anyone had this same problem or know how to get it working without creating a new email.
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Aug 4, 2011
My yahoo and gmail emails stopped showing up on my Curve 8300. The last email I received on it was on August 1st.
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Apr 18, 2010
Device info
Bell Mobility
Curve 8530, OS 5.0.0.337 (platform 4.2.0.136)
Apps and free space
File free: 117980906 bytes
Battery pull did not fix the issue.
I've had my Curve BB for over a month with little to no problems (it stopped 'pushing' to my custom email a couple weeks ago, but I researched and resent the service books, etc. and it worked fine after that). Now, however, it has dropped/removed my two custom email icons. Poof. Gone. One minute they were there, the next, gone. I've already checked to make sure they weren't hidden. They're not. I went into email setting again and it no longer even showed them as having been set up - one of them being my home email that is pushed to my BB and the second being my BB email itself.
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Jul 9, 2010
Had a message last night when syncing mail to upgrade Nokia Email to recieve hotmail. This had been working fine earlier in the day. I am now currently on the newest version available of Nokia Email and it still won't sync with my Hotmail account.
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Apr 21, 2010
My email [URL] and [URL] can't be setup in BIS due to the Blackberry can't recognize my email domain. I check my domains, mx, dns, etc, and there is no issue at all.
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May 6, 2010
I am trying to set up my two google apps email addresses on my Bold.
I have set up the mx records ok as I am sending and receiving mail fine on my mac and my laptop, but when I try adding the accounts on the Blackberry, I get an error every time telling me that the domain could not be found!! I have three other addresses all working fine on the Blackberry.
It worked while I was with the previous domain host, but since changing, cant get it to work.
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Jul 9, 2011
Any one had a issue where they couldn't validate their email service with their provider?After almost a day of boucing between my ISP and Vodafone it appears the issue could lie with RIM servers.
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Mar 12, 2012
I'm an ASU student so my email ends in @asu.edu. However its a Gmail account and I just got a new iPhone and I would really like to set it up through the mail app but it won't let me. Every time I type my email and password in the phone says: "The user name or password for [URL] is incorrect"...but I know it isn't.
Info:
iPhone 4S, iOS 5.1
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Dec 11, 2012
join of wirelessly being able to drag/files from their pc onto their phone? - without using sky drive this would be ideal for me, wireless charging and wireless connectivity for the phone just when you connect wirelessly to the network.i want wireless charger on the desk, plonk phone on, sync music/pics etc without having to plug cable in
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Oct 17, 2011
i am trying to set up my torch on our company domain via the wireless settings, i need to add an ip address and subnet mask but dont seem to be able to find the settings, the wirelss is found and i add the security code but i know when we set up computers we need to add the ip details, is this possible on a tourch?
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