BB Software :: Email Address Domain Not Found
Apr 21, 2010
My boss is having trouble recieving e-mails on his BlackBerry Bold 9000. He has had the phone for about eight months and has experienced no problems until last Friday. He stopped recieving mail on his phone out of the blue, so he took the unit to his local AT&T store and they said it was a problem with the domain.
We reset his e-mail password and he is now recieving the following error message when we try to register the account with BlackBerry Internet Service using the AT&T setup page:
Email address domain not found: I have done some research on the web and these forums trying to find people experiencing the same problem. Based on that, I've done an MX lookup, a DNS lookup, etc. and encountered no problems with the domain. It is an established address that has been in use for more than two years. The domain is [URL]
I have tried entering the specific address of the mail server under Advanced Setup, but to no avail. We have three other employees currently recieving mail on their BlackBerry devices using the same domain and nobody else is experiencing problems.
I also tried creating a new e-mail address on the domain and synching that one, but I just recieved the same message.
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Feb 2, 2010
I am unable to add an e-mail account to my bis account.
The error message I get back is
The email address domain cannot be found. I setup the mail host myself and I can send/receive e-mail just fine in outlook. The domain is tmconcepts.ca . I think it might be a dns issue but I am not sure.
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Apr 23, 2010
When I try to setup and email account for our company on BIS I get Email Address Domain cannot be found. The domain is arsnet.com I have other users who use pop3/imap with outlook with no problems. Does anyone know what the BIS looks for to validate a domain. Does it need some special DNS entry or something.
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Jan 27, 2010
I am a very new purchaser of this Blackberry. Most things seem to be working just fine. I have successfully set up my AOL email address so I am receiving AOL emails on the Blackberry. I also have my own domain name for use on my PC. I have tried adding that email address to the Blackberry but it is being rejected.
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Apr 21, 2010
My email [URL] and [URL] can't be setup in BIS due to the Blackberry can't recognize my email domain. I check my domains, mx, dns, etc, and there is no issue at all.
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Aug 24, 2011
What is the Microsoft exchange server address and Domain name for roadsync? trying to set it up months now but to no avail.
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Oct 13, 2011
How can I add an email with a special domain Such as [URL] in Bold 9780
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Aug 10, 2010
I've spent some time researching this but if you know of a thread please point me. basically researching it made my head spin.I have my own domain. Its hosted at register.com. I use their email client. Its web based and supports real IMAP commands so I use Mozilla email client on my laptop since Outlook SUCKS *** at IMAP. (sorry venting) So me experience with blackberry is that unless you use a BIS server A) you suck batteries and B) it slows the ***** out of your BB.Can someone give me some advice? Im on cricket and BB is new to them. Im not sure if I can move my domain to them. Im afraid to even call them as my blood pressure will skyrocket their support is horrible. but I do enjoy the pricepoint/value of cricket as Im unemployed right now and for $60 a month I can enjoy unlimited everything with BB service $40 without BB. which is what I have now. So what to do when you have your own domain and want the BB to operate well?
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Jun 4, 2012
i'm using encrypted email time to time on my PC using outlook 2012 and a smartcard.... fine my iphone is set up with this exchange account... fine I was not able to read encryted email (normal!) untill i've exported my certificate to the iphone good but now:when the certificate is active: i cannot distinguish encrypted email from non-encrypted ones; and if I forward these encrypte email, there are not crypted anymore...so if I activate s/mime in the exchange account on ios, then all my email all encrypted.... how can I toggle easily between encrypted and encrypted ? as I can do it easily on my PC outool?
Info:
iPhone 4 (8GB), iOS 5.1.1
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Jul 27, 2011
I have a Blackberry Torch on Vodafone UK which I've been using for several months very happily. I had set up two email addresses - a hotmail.com account and an email account with my own domain name (name@namesurname.co.uk). Up until this morning they were working just fine.
This morning I noticed that a lot of emails were coming into Outlook on my PC but not coming to my handset. I sent test messages from my handset and they never arrived in Outlook. So I resent the service books, got the usual "set up successful" message, but still nothing. I did a hard reset, but no change.I logged in to Vodafone's BIS site and removed the mydomain email account, as in the past when I have had problems removing it and re-adding it seemed to fix it. However, now I can't put it back on! Even when I add the additional data via the website I get the following message:
An error occurred during email account validation. I tried the same process via the handset and get a similar error message:Invalid email address or password. Verify your email address and password. If the error persists, contact namesurname.co.uk (i.e. my domain)
Now, I know that the password is correct as I am using the same one to log into my webmail and to get emails in Outlook. I have checked the email server in cPanel for my domain. So as far as I'm concerned all of the info is correct.
What else can I try? I've set up a forwarder for my domain mail to a newly created vodafone mail account in the meantime, but it's not ideal as this doesn't have the "delete on mailbox and handheld" option. Unfortunately I've tried calling Vodafone twice - the first person I spoke to said he would ring me back in under two hours, and that was five hours ago. The second person was far from helpful. Please help, this is very frustrating!
(Update: I have also changed the password for my email account to ensure that it is DEFINITELY the right one, and deleted almost all the messages from the inbox (there were some over 8MB which may have been causing the problem). I have also completely deleted my BIS account and started again from scratch. Still no joy.)
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Dec 13, 2011
I am try to add my gmaill account to my Torch 9800 but keep getting a message "Invalid email address or password. Verify your email address and password.If error persists, contact gmail.com."
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Apr 14, 2012
How do I remove an address that doesn't show in my address book, but comes up when I email that person at another address?
Info:
iPhone 4
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Sep 8, 2010
I'm trying to set up my email account on the new Blackberry Torch 9800 - but when I type in my email address, it says Field Full before I finish typing in the address.
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Mar 1, 2010
I like my E72 but I have two problems that really annoy me.
1. In the past when ever I would write a new email I would get list of suggested email addresses in the "To" field. For example, if I would was to write the letter S I would get the email address of the people in my address book whose name starts with an S (sam, Sofia etc). for some reason this feature stopped working on my phone and I can't find how to make it work again. if I want to send an email I need to manually write the email address in the "To" field. The auto suggestion feature works perfectly on my wife's phone (an E72 with the same firmware - 22.007) but on my phone it won't suggest email addresses from my contacts.
2. Another problem is that my Gmail that is synced to the phone, through the Nokia Messenger server is locked on "hide emails older than 2 weeks". Now, I have hundreds of emails stored on my phone that dates to February 1st - the day I got the Phone.
Is there a way to delete these emails automatically, without deleting them on the Gmail account itself? It makes my phone really when going through the emails.
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Mar 31, 2012
iOS 5.1, iPhone 4S, Israel
I'm trying to use the location-based reminders feature. It doesn't recognize my contacts' addresses.
So I've tried figuring out what's wrong with the addresses I've entered: I touch them on the contact details screen, and it switches to the Maps app, and after a quick search tells me "No results found". However the search string (the same address I had in the contact details) is still in the search bar. I just touch "Search" at the bottom, and it finds it straight away!
Now, if I touch this adress pin and "Add to contacts" it puts a usable address in the contact, meaning that _this_ address I can touch and reach the location on Maps just fine. However it does NOT save the house number, so it only locates the middle of the street, which isn't _that_ good for me.
Another try: If I remove the house number from the manually-entered address it also finds the location on the first go, but again: that doesn't allow me to properly set location reminders for my house.
More attempts: Entering a US address (my childhood house) also succeeds in finding a location on the first touch in the contact details, however it gives me the wrong location. Only a second touch on the "Search" button brings me to the right place.
I'm beginning to think that there is some kind of miscommunication between the contact list software and Maps...
Info:
iPhone 4S, iOS 5.1
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Mar 1, 2010
First off, let me apologize in advance if what I'm about to ask has already been answered (I did a search, but I didn't find anything helpful)OK, so I got a new shiny N95, updated firmware to 31.0.015, installed OVI maps 3.0, so on and so forth. The phone works fine, but I'm having some problems with the maps.
Whenever I try to search for an address I get a (very) brief "searching online" progress bar, but every time I get "no results found", regardless if I'm searching for a full address or just a city.
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Aug 8, 2011
I have just purchased a Curve 3g smartphone. I have set up the phone with the wifi network in my home. In manage connections it is showing the wifi as open and receiving a signal however when I try to go on line or to email the phone comes back with "no IP address found" I have the IP address from the router manufacturer but can not fine anywhere to enter it.
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Mar 15, 2012
When i send a new email and choose a receiver, i see a huge list of email contacts(that i have not in my normal contacts app). I know all these emails because in the past i had sycronized hotmail contacts with iphone contacts but i deleted all of them because they were too many..So i dont have the email contacts anymore in my contacts app but i see all of them at the receiver menu..
Info:
iPhone 3GS
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Dec 14, 2011
I am a new BlackBerry user. I am using Outlook for my corporate email with BlackBerry Enterprise server, and Im also using a personal hotmail account.On my display I have two folders, my hotmail icon and Messages icon. I cannot found the Desktop folder icon, and I need to have my emails separated. I can only see my corporate emails on the Message folder, joint with personal email Blackberry Messages, WhatsApp messages
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Mar 12, 2010
I've just purchased the Nokia E71, when I try and set up email it tells me Information is needed to activate existing mailbox. Needed information varies, depending on email service provider. Answer the following queries. So I press "start" then I get this allow connection message come up which I agree to also, then I get the Connection to server, then a message comes up saying Installation package not found. Check that memory card is inserted. This phone is 2nd hand and from e-bay. All I want to do is setup my own email.
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May 17, 2012
How do I set up my email on my iphone to default back to my laptop work email address.
Info:
iPhone 4, iOS 5, iphone
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Feb 27, 2010
I'm trying to set up my personal email on the 9700, but it seems that i have only one option, Blackberry Enterprise Server option. Is that suppose to be that way? I don't seem to have the " I want to create or add an email address" option.
Im using a Bold 9700, v5.0.0.442(Platforms 5.1.0.121)
Carrier: M1(Singapore)
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May 3, 2011
I have a new blackberry and have given my old one to a friend she has put her Simi in and has managed to connect her WI-FI but is unable to connect her email as it keeps coming up with my email address, bbm also doesn't work it says cannot connect to server, does anybody know how to get it to work?
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Jul 12, 2015
I have a Galaxy S6 and every time I try to open a link in an email I get a "Application not Found" message.
What I may have disabled to cause this problem?
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Apr 27, 2010
Just found that there is no longer an option to reply using a different email address on the 9700. On the 8900, after you press reply, the top line says "send using" and you can click on that to choose which email to reply it with. Anyone know how to solve this issue?
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Feb 13, 2010
When I send an email from BB and the person on other side replies the to field shows just my email address instead of name with email address. At first I thought it was because they didn't have me as a contact but that wasn't it.
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Feb 2, 2011
I have been a Blackberry fan for years and have setup countless Blackberry's for friends. I recently changed jobs and therefore, had to change my email settings, to receive work emails on my Blackberry Torch. I emailed our hosting company and asked for the settings to setup my phone, I received this response: (have blanked out my details for security reasons)To setup the email account on your BlackBerry device you will need the following information Email address: ********@******.co.zausername: ********Password: ********Incoming mail server: The incoming mail server is tricky as your organisation doesn't have a static IP address. For now try IP Address: **.***.***.***I have tried these settings as well as the settings in my Outlook account settings folder (the incoming server on my Outlook is a local IP Address, to the server in our office)None of which have worked. I have contacted both our hosting company and Vodacom (my BB service provider) neither are able to assist me? Even my husband (who is an IT specialist has tried, with no luck) I then tried to use the BIS html option to find my settings, but for some reason Vodacom does not allow this, I received this error message when trying to logon/register: Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service.
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Jan 30, 2012
Can you have two Blackberry Bolds receiving the same email messages from one email address?
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Apr 22, 2012
Is Apple, asking for a "Rescue ID", by e-mail or when trying to open News Stand?
Info:
iPhone 4S, iOS 5.1
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Jun 16, 2012
What are the iphone email settings for an att.net email address?
Info:
iPhone 4
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May 6, 2010
I am trying to set up my two google apps email addresses on my Bold.
I have set up the mx records ok as I am sending and receiving mail fine on my mac and my laptop, but when I try adding the accounts on the Blackberry, I get an error every time telling me that the domain could not be found!! I have three other addresses all working fine on the Blackberry.
It worked while I was with the previous domain host, but since changing, cant get it to work.
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