BB Bold 9700 :: Bug With Replying Email Using Different Email Address?
Apr 27, 2010
Just found that there is no longer an option to reply using a different email address on the 9700. On the 8900, after you press reply, the top line says "send using" and you can click on that to choose which email to reply it with. Anyone know how to solve this issue?
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Jul 25, 2010
Bold 9700. Is there a way to include the email signature for replies so that it appears after the new text and not all the way at the bottom of the original message?
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Feb 23, 2010
When emailing, or more importantly replying to emails the signature is placed at the very bottom of the email string. The signature is not placed at the end of the body of the message. If this doesnt make sense to all of you let me go further - if you are sending a reply to someone, your signature will show as the last line or lines on the message instead of after your main text and before the original email.
This happened to me when I had a BB 8820 and now with the BB 9700 I am starting to notice it. What puzzles me is that it does not happen all of the time. Has anyone done any testing with different mail servers? Is RIM working on a resolution for this issue? I think that it is great that people have mentioned using auto text and so on but thats not a solution, that is a work around.
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Feb 27, 2010
I'm trying to set up my personal email on the 9700, but it seems that i have only one option, Blackberry Enterprise Server option. Is that suppose to be that way? I don't seem to have the " I want to create or add an email address" option.
Im using a Bold 9700, v5.0.0.442(Platforms 5.1.0.121)
Carrier: M1(Singapore)
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Jan 8, 2016
I have three email accounts on my Lumia, email works fine on all three accounts, however say I receive an email on account #1 I can't find a way of replying to that email from account #2 or #3.
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Apr 6, 2010
BOLD 9700, T-Mobile. I have current OS. I am receiving the above message when I try to reply to an email. Yesterday---I didn't have this problem. I go to email set up & my email addresses are there. When I am in message options, and choose Email Settings--- there isn't ANYTHING there.
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Aug 9, 2010
I just got a 9700 yesterday and I am in Canada. I don't see the "I want to reate or add an email address". I can't seem to find the solution to that. Couple other questions I have. I don't have a data plan, can I still use BBM and download all the apps ? Also do I need to set up an email account to download apps and use BBM ?
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Sep 17, 2010
Trying to setup the personal email but in the Email Setup the only option available for me to select is the "I want to use a work email account with a Blackberry Enterprice Server". The option "I want to create or add an email address" is missing.
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Feb 8, 2010
I migrated to a different carrier. I setup a new blackberry email address on it. When I used BB Desktop Manager restore to bring my data onto the 9700, it brought my old email address along with it. The new carrier has no clue on how to erase it. I have to be careful now to make sure I am choosing new carrier when sending out emails otherwise they won't send. How do I delete the old carrier email address? From the handset or from Desktop Manager?
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Mar 12, 2010
Im having a problem on setting up my email because the option "I WANT TO CREATE OR ADD AN EMAIL ADDRESS" is missing on my phone. Pls help me find solution.
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May 3, 2010
When I go to compose a new email, and I hit the first letter, I get a list of all the email addresses that have ever emailed me or that I have sent an email to. Question: How the heck do I delete certain entries from this list? Or how do I just clear the entire list? I prefer to delete certain entries like Outlook allows me to, but for some reason I cant find out how to do this on Blackberry Email.
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May 11, 2010
I have 4 Gmail addresses on my BB Bold and the main account is missing the "email name [SYNC]" in the service book (I accidentally deleted it I think). Since I'm having issues with syncing already I figured I need it but I'm not sure. I resent all service books, but this particular one is still missing.
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Aug 1, 2010
I transferred contact data from my wife's BB9000 to my new BB9700 using BB desktop software 5.0. As a result in my new 9700 bold I got transferred old email account from original BB9000. I could Hide buy I could not delete it and every time I try to send email my BB9700 giving me option to use both new and old email address
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Jul 20, 2010
I am having problems with the email on my blackberry - every time I reply to an email, I get sent the original email (which I am replying to) to my phone again. Does anyone know how to stop this?
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Feb 13, 2010
So I added a new gmail email address to my phone but by accident, when prompted told it to synch my contacts with that account. The first thing it did was import all the contacts to my gmail address book, on gmail.com, effectively erasing most of them from the phone. I took it into the t-mobile store and the guy somehow managed to recover about 1/3 of the contacts. So when I took it home, I deleted that email address and just plugged it into my computer and re-synched the contacts from my address book. However, whenever I look in my address book on the blackberry now, at the top of a contact it says "Sychronize using: emailaddress@gmail.com" (Obviously insert the email address I used). But that email address is no longer on my phone, so how is it synched with that? It also I think it is creating problems with synching up my facebook contacts as their pictures no longer show as icons on my phone. It's a minor problem, and seems to be a software issue, but is there any way to completely un-sych my contacts from this deleted email address?
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Sep 1, 2011
When I try to reply to an email message on the new Bold 9900, I can't locate the Send button. All I can find is Save Draft. Is this a software glitch in the new OS or am I missing something obvious?
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Jan 30, 2012
Can you have two Blackberry Bolds receiving the same email messages from one email address?
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Dec 13, 2011
The Torch 9700 does not recognize my Email address and I can't affect the phone or get into the on-line services either. How do yo make contact with someone at BB for customer service. The support page goes in a round circle logic and I'm stuck
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May 13, 2010
I've seen a few post that sort-of answer my question, but none seem exactly right. I have a Bold 9700 and use a BIS to retrieve my personal email from my ISP's POP server. I don't use BES. When I'm at home or at work and have direct access to email, I'd like to turn off my bb email client. How can I do that?
In one post I saw the recommendation Messages > Options > Email Reconciliation > Wireless Reconcile -> set of Off. Is this enough? (I have my BB set up for wi-fi connection when I'm home, in case that makes a difference.)
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Jan 15, 2010
I hope someone can help because I'm losing the will to live over this one!
Device info
Your carrier: o2 UK
Model info and OS version (Go to Settings, then Options, then about): Blackberry 9700 v5.0.0.321 (platform 5.1.0.90)
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 128872013 bytes
Did a battery pull fix your issue? No
I bought a SIM free BB 9700 to use with my 02 SIM card. I applied the unlimited BB tariff and proceeded to set up four email accounts into the device which are all for my small business. I waited to do this until I knew the O2 bolt on had been applied correctly.I set the accounts up via the BIS server website which sent them down to the device; seemingly correctly.
I received email correctly for that day and could send as well with everything syncing with my IMAP servers and Outlook.Next morning - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I tried to send down the service books - I sent them but no change.I got my four email accounts working again correctly but had to delete the accounts from BIS and recreate.I could then receive email correctly for the rest of the day and could send as well with everything syncing with my IMAP servers and Outlook.
Next morning the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I then did a complete device wipe.When the device rebooted it seemed to synchronise with the BIS and then my accounts worked again for the remainder of the day.This morning - the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.
I have now created my @o2email address and applied my long standing @hotmail.co.uk address to the 9700 and they work fine - at the moment (we'll see about tomorrow!) to see if they fail as well.I have sent test mails today from the @O2 account and hotmail to each other and also to my main small business account from my BB. The @O2 and Hotmail emails arrive both on the device and (hotmail) on outlook and the main business account arrives on outlook BUT the main business account email does NOT arrive on the device.
I cannot seemingly send anything from my business addresses anywhere (from the device) with the only outgoing addresses that work being the @O2 and @hotmail accounts on the BB - unless I do a device wipe or delete the accounts and recreate.Emails sent from the BB from either @O2 or @hotmail arrive on the BB but not anything sent to the work accounts sent from @O2 or @hotmail from the BB - although the emails sent to the work addresses WILL appear on my outlook...
Speaking to O2 has been tough and they are blaming the server people who host my small business domain and such, although I think it is more than that though I could be wrong.My server people insist it isn't their end, saying they can see from the logs that RIM seems to stop checking for emails at times they detailed when the device stopped receiving emails from one day to the next.
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Dec 4, 2011
I see no send icon when I want to reply to an email Only "save draft". It is there when I want to forward however.Am I missing something easy here? Only had the 9900 a few days.
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Jan 14, 2010
I wonder if anyone can help me with this problem please. I have recently purchased a BB-Bold 9700 and transferred my settings from my old Bold. I have to email addresses (both Gmail) registered which appear on my main screen. The push email works fine! However, whenever I send an email, I cannot see the sent mail in the individual email folders but only in the main messages folder which is very annoying and confusing. Here's what I have tried sofar:
1. I tried to go into options and mark "No" in the section indicated hide my sent messages.
2. I tried going into filter and ticking sent messages. They appear but once you press the back button they disappear again.
3. I tried going onto the BB website and I successfully downloaded the newest software update (5.0.0.4) but still it did not resolve the problem....
Do I need to wipe off the whole device? Can someone please help because I'm very confused and frustrated with this issue.....
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Dec 13, 2011
I am try to add my gmaill account to my Torch 9800 but keep getting a message "Invalid email address or password. Verify your email address and password.If error persists, contact gmail.com."
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Nov 24, 2014
Had my 1020 for about 15 months and all generally works well. Lately, when in the car and an incoming text comes in, when I say "reply", it hangs up. This has not happened once, but many, many times. No change to the car and it worked pretty well until recently. I wonder if I inadvertently changed a setting to not allow for a voice command reply? I can't seem to find a setting that would affect this. By the way, I do mean replying via voice, not texting with hands while driving.
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Apr 12, 2010
Justed purchase from Rogers Bold 9700 v5.0.0.351, IT no help from company nor Rogers. I am getting email notification icon from BES but no email is updated or found. Rogers told me to upload the OS again and cannot delete the service books since the BES reloads them again. Unusual problem.SMS works though.
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Jun 11, 2010
Why no new email icon after I set up the email? I've got 4 email accounts, but only 3 of them have icons. If I change to another Theme (background on the screen), all the email accounts icon will appear. I am currently using the default Theme which is missing 1 email icon.
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Feb 11, 2010
Some of our forwarded/replied emails are showing as complete gobbledegook, the annoying part is it seems very inconsistent:
VGhlIG1lc3NhZ2UgZG9lcyBub3QgY29udGFpbiBhbnkgdGhyZWF0cw0KQVZHIGZvciBNUyBFeGNoYW5nZSBTZXJ2ZXIgKDEwLjAuMTQxMSAtIDIwOTIvNDAwNSk=
We use O2's hosted service via Exchange OWA. The email signature's all appear fine but the main body of the emails show as above.
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Mar 16, 2014
I am a member of a google group. The group is set up so that replies go to the group. That is what happens with all the other email clients that I use. However, when I use the email client that comes on the Nexus 5, the reply goes to the writer of the post and not the group as a whole. Why is this, and is there anything I can do about it?
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Jan 9, 2010
I had a pearl for a few years and just upgraded to the curve a few days ago. The problem is I can't reply to emails. After I receive an email I can select reply and type in my response. I then press the menu key and the only options that come up are "help, save draft, flag, Add to:, Add CC,,etc" I can fwd the email and I can send a new email. For some reason I can reply with my hotmail account no problem but not with my gmail account. This all worked fine on my pearl.
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Mar 1, 2010
I just bought my bb9700 and I have been tinkering around with the emails. Here's my query. I have a two email addresses that are delivered to a single Gmail address. I have added the main Gmail account to the blackberry and I'm able to receive emails from different email addresses. The problem is, I can't seem to reply to the email using the original email address that was sent on. To clarify, a@gmail.com is my main account where the two other emails are sent in and I have b@gmail.com and c@email.com Someone just sent in an email to b@gmail.com and I received it using a@gmail.com. I would like to know if I am able to replay to that individual using b@gmail.com.
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May 20, 2012
In the Lumia, if I receive an email with an attachement and then I reply to it, it actually causes the original message and attachment disappear.
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