BB Bold 9700 :: Email Notification But No Email
Apr 12, 2010
Justed purchase from Rogers Bold 9700 v5.0.0.351, IT no help from company nor Rogers. I am getting email notification icon from BES but no email is updated or found. Rogers told me to upload the OS again and cannot delete the service books since the BES reloads them again. Unusual problem.SMS works though.
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Sep 17, 2010
Last week I posted issues I was having getting into my phone after multiple attempts to down load Ver 2.0 of Docs2Go all of which failed.Well having managed to get back into my phone via desktop manager I was able to remove the offending application which enabled me to use the phone again.
I had to re-install the OS and then restore from a backup, however now I receive no email notification sounds. I'm only receiving visual led notifications due to having berrybuzz loaded as this also stopped working.All the profiles are correctly set and the sound is turned on in each, yet I'm unable to receive an audiable warning of new emails.
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May 6, 2010
This is wierd. This is the second time I noticed my email notification red light is not working. I usually only find out because I may go and check the blackberry device itself and notice email icon shows email messages, yet the flash notification icon does not flash. Why is this? Is it a known bug>?
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Jan 11, 2010
I have a strange issue on my BlackBerry 9700 Bold, which I got on Orange UK. For some reason my E-mail and SMS Notifications are stacking under the same icon. So for example if I have 3 e-mails and 1 text it shows 4 as the e-mail Notification icon. I have friends on Vodafone who get two separate icons. So far I've tried the following: I've tried updating the firmware to the latest sticky at the top of this forum. Making sure Display New message indicator under General Options is set to yes Battery pull. I still get a red star over the SMS icon in the menu, but just no notification. In my themes menu I have Precision Zen and Precision Orange. Both have the same issue.
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Jan 4, 2010
Every time I receive an Email through my yahoo account, I get a text message notification of the email as well. How do I make this stop?I don't text a lot so I don't have unlimited texts on my account. Kind of annoying to have to delete texts as well as the fact that it's eating my monthly text allotment. I have been through every options menu and have not located anything that addresses this.
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May 13, 2010
I've seen a few post that sort-of answer my question, but none seem exactly right. I have a Bold 9700 and use a BIS to retrieve my personal email from my ISP's POP server. I don't use BES. When I'm at home or at work and have direct access to email, I'd like to turn off my bb email client. How can I do that?
In one post I saw the recommendation Messages > Options > Email Reconciliation > Wireless Reconcile -> set of Off. Is this enough? (I have my BB set up for wi-fi connection when I'm home, in case that makes a difference.)
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Jan 15, 2010
I hope someone can help because I'm losing the will to live over this one!
Device info
Your carrier: o2 UK
Model info and OS version (Go to Settings, then Options, then about): Blackberry 9700 v5.0.0.321 (platform 5.1.0.90)
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 128872013 bytes
Did a battery pull fix your issue? No
I bought a SIM free BB 9700 to use with my 02 SIM card. I applied the unlimited BB tariff and proceeded to set up four email accounts into the device which are all for my small business. I waited to do this until I knew the O2 bolt on had been applied correctly.I set the accounts up via the BIS server website which sent them down to the device; seemingly correctly.
I received email correctly for that day and could send as well with everything syncing with my IMAP servers and Outlook.Next morning - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I tried to send down the service books - I sent them but no change.I got my four email accounts working again correctly but had to delete the accounts from BIS and recreate.I could then receive email correctly for the rest of the day and could send as well with everything syncing with my IMAP servers and Outlook.
Next morning the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I then did a complete device wipe.When the device rebooted it seemed to synchronise with the BIS and then my accounts worked again for the remainder of the day.This morning - the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.
I have now created my @o2email address and applied my long standing @hotmail.co.uk address to the 9700 and they work fine - at the moment (we'll see about tomorrow!) to see if they fail as well.I have sent test mails today from the @O2 account and hotmail to each other and also to my main small business account from my BB. The @O2 and Hotmail emails arrive both on the device and (hotmail) on outlook and the main business account arrives on outlook BUT the main business account email does NOT arrive on the device.
I cannot seemingly send anything from my business addresses anywhere (from the device) with the only outgoing addresses that work being the @O2 and @hotmail accounts on the BB - unless I do a device wipe or delete the accounts and recreate.Emails sent from the BB from either @O2 or @hotmail arrive on the BB but not anything sent to the work accounts sent from @O2 or @hotmail from the BB - although the emails sent to the work addresses WILL appear on my outlook...
Speaking to O2 has been tough and they are blaming the server people who host my small business domain and such, although I think it is more than that though I could be wrong.My server people insist it isn't their end, saying they can see from the logs that RIM seems to stop checking for emails at times they detailed when the device stopped receiving emails from one day to the next.
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Feb 27, 2010
I'm trying to set up my personal email on the 9700, but it seems that i have only one option, Blackberry Enterprise Server option. Is that suppose to be that way? I don't seem to have the " I want to create or add an email address" option.
Im using a Bold 9700, v5.0.0.442(Platforms 5.1.0.121)
Carrier: M1(Singapore)
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Jan 14, 2010
I wonder if anyone can help me with this problem please. I have recently purchased a BB-Bold 9700 and transferred my settings from my old Bold. I have to email addresses (both Gmail) registered which appear on my main screen. The push email works fine! However, whenever I send an email, I cannot see the sent mail in the individual email folders but only in the main messages folder which is very annoying and confusing. Here's what I have tried sofar:
1. I tried to go into options and mark "No" in the section indicated hide my sent messages.
2. I tried going into filter and ticking sent messages. They appear but once you press the back button they disappear again.
3. I tried going onto the BB website and I successfully downloaded the newest software update (5.0.0.4) but still it did not resolve the problem....
Do I need to wipe off the whole device? Can someone please help because I'm very confused and frustrated with this issue.....
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Apr 27, 2010
Just found that there is no longer an option to reply using a different email address on the 9700. On the 8900, after you press reply, the top line says "send using" and you can click on that to choose which email to reply it with. Anyone know how to solve this issue?
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Jun 11, 2010
Why no new email icon after I set up the email? I've got 4 email accounts, but only 3 of them have icons. If I change to another Theme (background on the screen), all the email accounts icon will appear. I am currently using the default Theme which is missing 1 email icon.
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Feb 10, 2012
How do I configure email to blink the notification light when an email is received? Also, I have 3 email accounts configured: Exchange and 2 Gmail accounts. I changed the Gmail accounts to sync email every 15 minutes. The Exchange account works but not the gmail accounts. Gmail has IMAP already enabled.
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Mar 3, 2010
In the last day or so have I experienced a problem where by I get a new email notification icon, but no new email in my inbox. At first I suspected it was the Android theme I have running, but when I went to use a different them I was getting the same result everytime.
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Jun 14, 2015
Phone vibrates on receiving email and will not stop till iv read the email, I've got notification as no vibrate but it still vibrates on receiving email on hotmail and gmail (notifications in both set up on vibration is off )
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Jun 8, 2010
I have had a notification icon for email on my phone for weeks. I deleted all messages yet its still there. I evenhad my phone replaced for another reason and its on the new phone.
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Feb 17, 2010
My blackberry can send and receive new email/message, but I can't read any new email/message in my inbox even the email notification shown there are 17 new message in my inbox. Have check the Firewall setting and it has block anything. Have check all the email folder but no joy, didn't set any email filter.
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Jul 6, 2010
We have a user who is having issues with email notifications. They utilize over 50 subfolders. The issue is that they do not want to have to go through all 50 folders trying to figgure out which ones have new email in them. Is there a menu option on the phone to show which folders have new email? Verizon support was no help, and the articles I saw here didnt seem to address this issue.
Setup:
Blackberry 9650 bold
Blackberry Server Express
Exchange 2003 mailstore
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Aug 9, 2010
I just got a 9700 yesterday and I am in Canada. I don't see the "I want to reate or add an email address". I can't seem to find the solution to that. Couple other questions I have. I don't have a data plan, can I still use BBM and download all the apps ? Also do I need to set up an email account to download apps and use BBM ?
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Jan 16, 2012
I have an email notification icon on homescreen but there are no new emails received. How do I remove this? 9900 BB
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Mar 3, 2011
I have an e-mail notification and when I go into the e-mail account I do not have an email to view. find the e-mail it is notifying me to view?
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Aug 11, 2011
What's up Blackberry world. I got this "New email" notification on my phone, but I don't have a new message.
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Aug 6, 2010
The email isn't like your regular hotmail, gmail, yahoo, etc. I think it uses this software thing called "Novell". Can I still put this email account onto my blackberry like my hotmail or gmail account? Thanks.
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May 21, 2010
I just bought a new bold 9700 to use, instead of my bold 9000. With blackberry desktop manager is used the device switch wizard to transfer everything to my 9700. However when it was done, my email icons were gone. I can only read my emails with the "messages" icon, but not my different email adresses appart. Does anyone know how i can fix this?
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Apr 29, 2010
I have turned off the Led when I receive an email. But I still get them. Is there something I am missing? I went into messages and message alerts and turned off the led but it still turns on when i receive one. I'm running os .545
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Aug 23, 2010
My ISP can provide me with a XXX@blackberry.du.com but I dont want that DU which relates to my ISP. How can I register with RIM directly to create my BB email?
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Jan 19, 2010
I have a new 9700 with BIS.I have two email accounts. The first one was set up without any issues whatsoever.The second one is being more difficult.Up until last week, it was an exchange account so I tried to set it up as OWA. No matter what I tried, the 9700 wouldn't set up the account.
I then switched that email account it to another host at the weekend (the same host who hosts the account which does work on the 9700). The change is complete, the mailbox is 100% up and running and all the DNS records have been updated.
BUT the 9700 still won't recognise the account. I just don't know what else to try. I have tried a battery pull and also re-sent the service books but it still won't recognise the account.
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Sep 4, 2010
I have added my hotmail address in my blackberry bold 9700. I seem to have a problem with images in my emails. They do not appear. I have all the features enabled html etc but still no use. When I press get images from the menu it still does not work.
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Apr 22, 2010
Added a email account (gmail) but it won't show sent messages.
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Mar 25, 2010
Just got my new bold 9700 today and im loving it. only one problem, i cant get my email to work... iv set it up for my xxxx@hotmail.com email address and it works perfect, but i cant get it to work for my myname@mycompanydomain.co.uk email address which is ideally what i need it for (work on the move) I own the domain name, its not a generic one. How do I set this up?
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Aug 19, 2010
I don't undestand why I can't add yahoo email. It's someting wrong with my service curier or what's the problem?Please help me... I do searching the forum before sending this thread, but don't find anything.
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Jul 14, 2010
Ive recently changed to a bold 9700 from a curve. Im using bes and i have several folders selected for redirection, however on the bold I cant view these folders all messages are going to the same place.
When i click on view folders i can see mms sms etc but nothing email related?! Im sure its fairly easy but this is driving me up the wall
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