BB Bold 9700 :: Can Not Get Email To Work
Mar 25, 2010
Just got my new bold 9700 today and im loving it. only one problem, i cant get my email to work... iv set it up for my xxxx@hotmail.com email address and it works perfect, but i cant get it to work for my myname@mycompanydomain.co.uk email address which is ideally what i need it for (work on the move) I own the domain name, its not a generic one. How do I set this up?
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Jan 15, 2010
Got my 9700 today. Can't work this one out... I am on BIS. When I reply to an email, is there any way of setting so that the icon next to message in the inbox shows that I have replied to a message? i.e. a little arrow to show the message has been replied to. I am finding it difficult to see what I have replied to an what I have not...Also, is there no "sent" box as such?
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May 6, 2010
This is wierd. This is the second time I noticed my email notification red light is not working. I usually only find out because I may go and check the blackberry device itself and notice email icon shows email messages, yet the flash notification icon does not flash. Why is this? Is it a known bug>?
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Jul 11, 2010
I have stopped being able to make and receive calls but my email and bbm still work. I only got the phone a month ago and its the bold 9700. i have rebooted and spoke to my carrier and its not helped. Can make and recieve calls when i use a different phone just not on mine.
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Aug 9, 2010
I just got a 9700 yesterday and I am in Canada. I don't see the "I want to reate or add an email address". I can't seem to find the solution to that. Couple other questions I have. I don't have a data plan, can I still use BBM and download all the apps ? Also do I need to set up an email account to download apps and use BBM ?
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Jan 8, 2010
Does the Motorola HS820 Bluetooth Audio Headset work with the Blackberry Bold 9700? It is not clear to me if only Blackberry bluetooth devices work with the Bold 9700, or any bluetooth device. With the Bold 9700 recognize to ask for the four digit code when first aligning it with the HS820?
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Jul 14, 2010
I need some help setting up my Blackberry Bold 9000. I bought it off of Ebay and I have already wiped with memory. I need help setting up my email account and all of that stuff. When i try to set up a personal email address the only option I get is for setting up a Work email. This is what it says "I want to use a work email account with a BLackberry Enterprise Server"
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May 13, 2010
I've seen a few post that sort-of answer my question, but none seem exactly right. I have a Bold 9700 and use a BIS to retrieve my personal email from my ISP's POP server. I don't use BES. When I'm at home or at work and have direct access to email, I'd like to turn off my bb email client. How can I do that?
In one post I saw the recommendation Messages > Options > Email Reconciliation > Wireless Reconcile -> set of Off. Is this enough? (I have my BB set up for wi-fi connection when I'm home, in case that makes a difference.)
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Jan 15, 2010
I hope someone can help because I'm losing the will to live over this one!
Device info
Your carrier: o2 UK
Model info and OS version (Go to Settings, then Options, then about): Blackberry 9700 v5.0.0.321 (platform 5.1.0.90)
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 128872013 bytes
Did a battery pull fix your issue? No
I bought a SIM free BB 9700 to use with my 02 SIM card. I applied the unlimited BB tariff and proceeded to set up four email accounts into the device which are all for my small business. I waited to do this until I knew the O2 bolt on had been applied correctly.I set the accounts up via the BIS server website which sent them down to the device; seemingly correctly.
I received email correctly for that day and could send as well with everything syncing with my IMAP servers and Outlook.Next morning - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I tried to send down the service books - I sent them but no change.I got my four email accounts working again correctly but had to delete the accounts from BIS and recreate.I could then receive email correctly for the rest of the day and could send as well with everything syncing with my IMAP servers and Outlook.
Next morning the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I then did a complete device wipe.When the device rebooted it seemed to synchronise with the BIS and then my accounts worked again for the remainder of the day.This morning - the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.
I have now created my @o2email address and applied my long standing @hotmail.co.uk address to the 9700 and they work fine - at the moment (we'll see about tomorrow!) to see if they fail as well.I have sent test mails today from the @O2 account and hotmail to each other and also to my main small business account from my BB. The @O2 and Hotmail emails arrive both on the device and (hotmail) on outlook and the main business account arrives on outlook BUT the main business account email does NOT arrive on the device.
I cannot seemingly send anything from my business addresses anywhere (from the device) with the only outgoing addresses that work being the @O2 and @hotmail accounts on the BB - unless I do a device wipe or delete the accounts and recreate.Emails sent from the BB from either @O2 or @hotmail arrive on the BB but not anything sent to the work accounts sent from @O2 or @hotmail from the BB - although the emails sent to the work addresses WILL appear on my outlook...
Speaking to O2 has been tough and they are blaming the server people who host my small business domain and such, although I think it is more than that though I could be wrong.My server people insist it isn't their end, saying they can see from the logs that RIM seems to stop checking for emails at times they detailed when the device stopped receiving emails from one day to the next.
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Feb 27, 2010
I'm trying to set up my personal email on the 9700, but it seems that i have only one option, Blackberry Enterprise Server option. Is that suppose to be that way? I don't seem to have the " I want to create or add an email address" option.
Im using a Bold 9700, v5.0.0.442(Platforms 5.1.0.121)
Carrier: M1(Singapore)
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Jan 14, 2010
I wonder if anyone can help me with this problem please. I have recently purchased a BB-Bold 9700 and transferred my settings from my old Bold. I have to email addresses (both Gmail) registered which appear on my main screen. The push email works fine! However, whenever I send an email, I cannot see the sent mail in the individual email folders but only in the main messages folder which is very annoying and confusing. Here's what I have tried sofar:
1. I tried to go into options and mark "No" in the section indicated hide my sent messages.
2. I tried going into filter and ticking sent messages. They appear but once you press the back button they disappear again.
3. I tried going onto the BB website and I successfully downloaded the newest software update (5.0.0.4) but still it did not resolve the problem....
Do I need to wipe off the whole device? Can someone please help because I'm very confused and frustrated with this issue.....
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Apr 27, 2010
Just found that there is no longer an option to reply using a different email address on the 9700. On the 8900, after you press reply, the top line says "send using" and you can click on that to choose which email to reply it with. Anyone know how to solve this issue?
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Apr 29, 2010
i am currently at outside of my country and i was using BBM and other softwares over wifi without any problems and i upgraded my OS to latest (593) and than i can access only internet browsing. BBM - facebook - twitter doesnt connects to the internet.
whats wrong with it? my data services are only wifi because of high charges of gprs while i am outside of my country and it has no problem before upgrading.
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Nov 26, 2011
My bold 9700 stopped working for no reason! The keypad stoped working all of a sudden. I cannot type in my pin, the trackpad doesn't function, the unclock button on top doesn't work and after a few seconds the screen goes black and the only way to bring the light back on is to either connect it to my laptop via USB which will show the clock and once the USB is removed I get the home screen but cannot do anything there again; or i have to remove the battery and reboot but again I would get the black acreen and the cycle would continue.
My email, text messages, missed calls, facebook notifications and all come thru alright and the red light flashes to indicate this and I get the little sign on top of home screen but cannot access anything as the keypad and the trackpad are both completely non-responsive.
I called my mobile from a landline but again i cannot accept the call as pressing the green call button or any other key for that matter doesn't work. I could access the device via the BB desktop software and have backedup and updated the firmware (i was using the most uptodate version untile now without any problems) . The phone has not gotten wet and hasn't been in any damp environment. I haven't got any dodgy apps or security issues for instance as aresult of opening sapm etc.
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Jul 1, 2011
I have a Blackberry Bold 9700, and everytime i connect it with my laptop, it wud only 'charge' the battery. The laptop will not detect it at all. Not even device manager. I checked its 'settings>memory>mass storage support' and all of those but it won't work. Not even the Blackberry Desktop Software would detect it. You plug in and all it would do is charge. It has a memory card in it too.
I have tried restarting the phone, wiping the handheld, restarting system, changing the entire laptop. But still it work at all. I have also used a different USB cable (just in case) but nothing yet.
I was able to connect it with bluetooth but whats with the USB? My brother's iPhone works fine with the laptop and performs all functions properly. Just the blackberry Bold 9700 is screwing up somewhere.
I am using a DELL inspiron model and the OS is Windows 7 ultimate 32- bit.
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Jul 4, 2011
My bb 9700 is really driving me mad! Firstly my camera won't work saying could not start camera close other application and start camera again!Also if I restart my phone, it says uncaught exception application net_rim_bb_phone_app (72)I am very tired, I have tried to switching applications, tried removing back cover and gently pressing the lense nothing worked, reboot as well still same story.I checked my memory on application is 89.6mb free
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Mar 23, 2010
for some reason the alarm does not work (properly) it did not sound yesterday at all, I tried it in the evening, same thing. It shows the option to snooze & dismiss, but it does not sound... this morning, I had it set for 7.30, the alarm went off at 7.35 - any ideas what's wrong?
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Aug 21, 2010
hey guys as you can tell from the title that i got a foreign 9700 but it's not working on tmobile's 3g network! is there a way that can make it work on it ? and by the way I got a flexpay account on it.
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Mar 22, 2010
Title explains it all. I want to know if there is a way to get my BB 9700 branded AT&T to work on T-Mobile 3g network.
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Sep 1, 2010
Im newbie on the bb world i have downloaded a game called (farcry 2) but its files is .COD and .jad so how to make it work on bb9700 plz reply me as i need a tutorial on how to do that
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Sep 9, 2010
Since Monday, I have been experiencing problems with my data coverage at work. Some of my BBM's to friends are delayed, I can't get a net connection to use any apps (Facebook, Twitter, Shazam, App World) etc. My 'phone' signal as it were is fine. I receive texts and calls on time no problem.
Does anyone know what could be causing this, and how to fix it? It was fine up until Monday and I havent changed any settings or changed OS's. My data connection is fine everywhere else.I have also noticed, possibly becuase my phone is trying to receive a data signal that my battery is being drained by about 10% an hour.
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Jul 23, 2010
I have a Orange Blackberry 9700 which I have had unlocked. The phone is unlocked and reads the T-mobile SIM card, however I am having no luck at all with email and data facilities on the Blackberry.I have contacted T-Mobile and they have attemepted to send the service books to me however they are not reaching me. They have been through a whole host of procedures to try and get the problem sorted including doing a security wipe and also restoring the email accounts, I have tried to send the service books to myself through the BIS website as well.
It seems odd that I can not connect to the Blackberry Wireless Network because I my device pin is recognised on the T-Mobile website. I have tried to register the device using Host Routing Table but still no joy.If you have any clue as to why I can not access data services then I would really appreciate some help. I do have my data plan enabled, I know sometimes this can be a reason why people have this problem.
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Jul 9, 2010
I've downloaded a few apps from the store onto my Bold 9700 (Twitter, Facebook, Opera mini etc) and have no problems as long as I'm in WiFi range. Once outside this I can't use them without getting a message about them being a WiFi service and to check connection.
My browser preference is set to "Hotspot browser" but even when I change this to 3G I still get the same message. None of the applications seem to have browser setting preferences so I'm not sure how I can get round the problem.Does anyone know of a settings page somewhere that will fix this?
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Aug 2, 2010
I have been a crackberry user since 1999.I have also been on my corporate Blackberry server for as long as I can remember so I am used to everything being wireless and integrated.Well, the company I am going to does not have the BB server. They do have Outlook Web so I know I can setup my 9700 to "connect" via the OWA service using BIS. My question is for those who do this in a "corporate" environment...
*How well does the Calendar syncing work? Can I really Accept the invite in my BB and then find it properly sync to my calendar when I plug in?
*I am assuming that I won't have the "read message reconciliation" available so is it true I won't have a copy of my Sent Mail from my BB in Outlook when I go back to my desk?
*Back to the calendar, if I accept the invite from my BB, I assume the invite is still in my Outlook Inbox in an "un-accepted" state. Any issues here with accepting it a second time?
*I assume Contacts will sync (not as big a deal)
The company told me "most of the users have an iPhone" and I know iPhone works (no wonder everone I interviewed with had one...). I am just not sure I want to go there. So I am looking for insight from the community before I give up my 10-year passion for the BB and go to an iPhone ((shudder)).
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Dec 5, 2012
I updated the software of my BB Bold 9700 from ver 5.0 to ver 6.0 Bundle 2475. Now when i restart my device, it works well for around a minute but then it gets hanged and I cant use it any further. I tried connecting it with BB Desktop Software but the problem still persists. One of the reason for this could be inadequate phone memory. So is there any way I can get back to ver 5.0 now?
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Mar 25, 2012
I have a Blackberry Bold 9700. It was purchased at Rogers, but it is currently under Koodo's service.The file free on my phone is 86,607,023 Bytes. The applications installed shown is only "FREE Earth Floats Animated Theme" from Mobstar Media Ltd. I'm not entirely sure what BT device model/version means, but if it's Bluetooth, I've never used that (and it is currently disabled according to my phone); however the previous owner may have used it with Rogers.
Now for the question:
Earlier today I dropped my BlackBerry on the floor and when I picked it up, I sent a text. Soon afterwards, my phone would not respond to pressing in (clicking) the trackpad. My phone still allowed me to scroll upwards, downwards, and to either side; the only thing it would not rspond to is pressing the trackpad.I had an epiphany in which I realized that I could simply hit the enter key to do anything (so far) that clicking in my trackpad will do; however, I still would like to be able to press in my trackpad to select options and such.
I read up some articles and they all said to either:1. Remove the battery for a period of time, or remove the battery/memory card/sim card for a period of time. 2. Press the button in 'hard' and this will 'free it up'.I did both of these, but had no luck.
One thing that I thought might help is reinstalling the operating system, but I can't find my cord. I called a friend and he said I could borrow his cord tomorrow, but since no one had suggested this as a potential solution, I didn't want to unecessarily hold off posting about my problem.
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Oct 7, 2012
I own a BlackBerry Bold 9700 that I purchased in the US a couple of years ago. When I downloaded sofware version 6 (in Mumbai), the camera stopped working altogether eventually (first videos and later on pictures). I always get a message " Could not start the camera. Close other applications and try opening the camera again."
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Dec 5, 2011
I just downloaded the suggested update version 6.0 to my Bold 9700. I didn't touch it while it was loading. It took about 20 min or so, via my lap top.Then is showed downloaded update complete.Well, now my BB screen looks like a bunch of little colored crystals and doesn't work at all.
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Apr 12, 2010
Justed purchase from Rogers Bold 9700 v5.0.0.351, IT no help from company nor Rogers. I am getting email notification icon from BES but no email is updated or found. Rogers told me to upload the OS again and cannot delete the service books since the BES reloads them again. Unusual problem.SMS works though.
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Jun 11, 2010
Why no new email icon after I set up the email? I've got 4 email accounts, but only 3 of them have icons. If I change to another Theme (background on the screen), all the email accounts icon will appear. I am currently using the default Theme which is missing 1 email icon.
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Aug 13, 2010
I have a problem with a new blackberry bold 9700 i have just bought. I live in bolivia and i purchased this phone, asked in the store if it is compatible with my network etc and we tested with my sim. It worked fine for calls and got a 3g signal.When i returned home I tried configuring the internet access andn could not get this to work. So today i took it to my provider and asked a tech to configure and he said that i must first buy a "plan blackberry" for it to work - ok i said ad went to change my plan to plan blackberry - but after i had this the tried to set it up and then tell me that the phone is locked to only use at & t blackberry service.
So my questions are ..
1. - is this true?
2. can i unlock this somehow?
seems unfair that i have paid full price for a phone that is tied to a network that doesn't exist in my country - it was imported legally - if i cannot change it.
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