BB Bold :: 9700 Trackpad Click Does Not Work
Mar 25, 2012
I have a Blackberry Bold 9700. It was purchased at Rogers, but it is currently under Koodo's service.The file free on my phone is 86,607,023 Bytes. The applications installed shown is only "FREE Earth Floats Animated Theme" from Mobstar Media Ltd. I'm not entirely sure what BT device model/version means, but if it's Bluetooth, I've never used that (and it is currently disabled according to my phone); however the previous owner may have used it with Rogers.
Now for the question:
Earlier today I dropped my BlackBerry on the floor and when I picked it up, I sent a text. Soon afterwards, my phone would not respond to pressing in (clicking) the trackpad. My phone still allowed me to scroll upwards, downwards, and to either side; the only thing it would not rspond to is pressing the trackpad.I had an epiphany in which I realized that I could simply hit the enter key to do anything (so far) that clicking in my trackpad will do; however, I still would like to be able to press in my trackpad to select options and such.
I read up some articles and they all said to either:1. Remove the battery for a period of time, or remove the battery/memory card/sim card for a period of time. 2. Press the button in 'hard' and this will 'free it up'.I did both of these, but had no luck.
One thing that I thought might help is reinstalling the operating system, but I can't find my cord. I called a friend and he said I could borrow his cord tomorrow, but since no one had suggested this as a potential solution, I didn't want to unecessarily hold off posting about my problem.
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Mar 5, 2010
i just got my BB this morning and was just playing around with the options. i set the trackpad to mute then i didnt like it so i changed it back to click. but now it doesnt have the click sound.am i missing out smth?
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Oct 1, 2012
I have a BOLD 9700 my trackpad refuses to work. I have tried rebooting, pressing the trackpad 5 times which all worked before but now its completely dead. How to remedy this or how to use my BB without the trackpad...
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Mar 16, 2010
I got my Blackberry Bold 9700 from AT&T about a month and a half ago, and recently I've been having problems opening texts. It'll say I have a new text and I'll go in my inbox to open it but when I click, it won't let me read it. It'll let me open the ones before it, but not the unread one. Even if I click the the menu button then "open" it still doesn't work.
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Jan 6, 2010
Does your trackpad move down when you press the bottom of the trackpad? Once it's a bit downwards, I touch the top of the trackpad and it moves back in place.
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Feb 28, 2010
Just wondering why rim decided not to add any illumination to their trackpads?Is there a reason for this? I just got the 9700 the other day.. and I only noticed this when I was in a dark area last night and everything was lit up nicely but a dark spot in the middle.
Does anyone know if this is how all the future models will be like or do you think there will be added light to future models?only criticism i have about the phone... other then that its amazing
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Jun 8, 2012
I am using bold 9700 and my problem is trackpad doesn't working. I have done many ways but it still not working.
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Feb 25, 2011
I got a text message on my blackberry 8520 and I entered the password as usual and the trackpad would not move, I couldn't scroll but I could click but not scroll.
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Mar 11, 2010
I want to click one button and have an open blank text screen. My next step would be to select a contact. Can I go this?
Right now, I click the SMS and MMS app and it takes me to all my most recent messages. Then I click the menu button, then I scroll down to Compose SMS Text.
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May 8, 2012
I have a Blackberry Bold 9650 and the trackpad freezes or doesn't work. This has happened a couple times, and I have to completely restore the device, but this time nothing works. The keypad works fine, but the trackpad doesn't work at all, and thus I can't access anything but the phone. I have updated all the software.
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Jul 6, 2010
When I press the trackpad it does not have a "click" sound though it works. Is that normal?
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Mar 9, 2010
So I had my bold for about 3 months now... I'm always constantly on it; always checking BBM's and text messages. One day I noticed that the cursor would move as I am typing a message. I was like wtf but I ignored it... then it kept happening and I noticed that this only happened when I was outside and had my phone out...
I tried using my phone under my desk lamp and there's nothing wrong it. It's something about the sunlight when I'm using my phone that makes the trackpad move in different directions.
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Aug 6, 2010
I've had my Black Berry Bold 9700 for a little over a month. During the first couple weeks, I didn't notice that my track pad didn't click. When I realized this I just ignored it because it didn't seem like such a big deal. Well fast forward a couple weeks to today, my phone's track pad has been double clicking with one press. Not only that the clicks have been getting worse and worse. Sometimes I don't have to press anything and it will click automatically. Within the past couple hours of this, it has gotten so bad my phone sent 13 of the same picture under 10 seconds. I took the initiative and took it a part to see whats going on, but nothing I noticed was the cause. Upon reassembling it, and starting it back up the problem is still there, and still getting worse. Ive had my phone for over a month so the warranty has expired. I also don't have insurance to replace the entire phone.
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Jun 4, 2010
Just curious if anyone else has an issue where the wind moves your cursor? My sensitivity is set at 70/70 which is the same as other people but they don't seem to have this issue.
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Dec 18, 2011
The trackpad on my Blackberry Bold 9700 works intermittently. I've:
- Updated the software OS 6.
- Done a hard reset.
- Done multiple soft resets.
I also tried cleaning the trackpad with paper (read somewhere that it's the oils on fingers that causes the problem).
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Apr 23, 2011
i've done the reboot by removing the battery, restored it and got a new trackpad that work for about and hour and its still playing up!
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Aug 8, 2012
The trackpad is not responding. Before I went to bed it was working just fine. When I woke up it just doesnt respond, everything else seems to be working just fine. What can I do?
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Feb 16, 2011
I have just updated my phone to the new software via the blackberry desktop software for a mac, as prompted to by the software, but after the update i can not scroll down on the software agreement so I can not use the phone! I downgraded the software version back to 5. something and it works fine. have tried rebooting the device,taking out the battery, re installing 6.0 and nothing seems to work.
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Jul 3, 2010
Just randomly the other day my trackpad stopped working. It works to select by pressing in but won't scroll at all. I've tried a few battery pulls and no use.
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Mar 1, 2010
I can get online but I can't click on anything. I get the arrow or hand but when I hit the tracker button nothing happens.
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Aug 28, 2012
I have a BB bold 9780 since 2 years. Since 3 months my BB shutdowns without reason, and sometimes when it reboots the trackpad doesn't work. So I have to reboot (remove battery) until the trackpad reworks.
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Jan 15, 2010
yesterday my colleague brought blackberry 8520, i was exited about optical trackpad. but i am shocked that sensitivity is very bad even after the make it to highest one. i am planning to buy bb9700 in near future. does BB9700 even have same useless trackpad.
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May 23, 2010
I used to be able to use the trackpad for zooming when taking pictures or recording videos. This has suddenly stopped and I cannot figure out why.
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Nov 11, 2010
I have the 9700 and for about the past week the trackpad has only worked part of the time. It will quit working and all I have to do to get it to work for a while is do a battery pull. But, this only works part of the time.
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Jul 1, 2011
This problem just started happening. The trackpad would scroll without any problems, but pressing it down (to select) will not work. It does have tactile feedback, and you can feel the button depress, but on the phone, nothing happens.I've tried everything (hard resets, soft resets, battery pulls, etc) but it still doesn't work.I was starting to get used to just hitting the Enter button on the keyboard until my girl turned of the 'Mobile Networks' in the radio menu somewhere. When you're trying to turn it back on using the enter key, all it does is go to the next selection. I am quite experienced with these phones and I have replaced the trackpad on these phones before, but right now my girl has it and she's off island.
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Jun 5, 2012
The trackpad on my curve 9300 keeps breaking. I cannot click or scroll at all. Normally, it's not too bad with a few attempts of taking the battery out then putting it back in, but last night, the screen went white - again - so I took the battery out and it said I had no battery though I had at least 40% on there. When I put the battery back in, and the phone began loading, the menu thing came up. I tried to click, 'unlock' and nothing happened. Seconds later, the screen went black as if the phone doesn't recognize my trackpad anymore. I am sick and tired of having a phone that doesn't work! I wouldn't be as mad if it was the first time, but the thing is, it's happened before and every time I go to the phone shop, they say 'oh, it's not our fault, we'll send it off for repair' and when I eventually get it back (2 weeks later) it works for 4 weeks, and I send it off again. I have sent the [hone of 4 times for 'repair' and each time, it takes 2 weeks; that's 8 weeks, or 2 months that I still have to pay 25 pounds in my contract for a phone that doesn't even work. That's 50 pounds wasted on the worst phone available. I got my current phone back in September (after fighting with my phone provider) and it broke in February.
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Jan 1, 2010
i had a bold 9700 about 3 weeks been working fine then all of a sudden last got this strange problem, when i click on the trackpad to any menu it works fine, clicking reading texts fine, when i click on the browser it comes up fine, then when i go bookmark then click on site its fine, but once on site when scrolling and want to click on something nothing happens ??? its not skipped a beat in 3 weeks, then this last night not changed any settings at all or installed anything but it only does this when on web pages and try to click on something or item tried on numerous sites. any ideas ??? doing any thing else button works fine i,m running lastest os thanks
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Aug 15, 2010
Got my first bb ever last night with the bold and I love it. But, I have a question: when browsing sites in the browser, when you hover a link aren't you supposed to be able to just push in the trackball button to 'click' the link? Its not working for me on any sites. I actually have to press the BB menu button and select "Open Link". (e.g on crackberry wallpapers, when i click on a specific genre of wallpapers like "ART", I have to select "open link" instead of just clicking the trackball). It might just be because I am not familiar with all the menu settings yet and this is a buried setting somewhere.
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Mar 6, 2010
I did an OS update from my computer and when that didn't work pushed a complete wipe and reinstall with JL_Cmder. That sorted out the WSOD issues however the trackpad will now only work as a push button and not to scroll. I sent it off to be looked at by my carrier and they said water damage but I'm 100% certain it's not having looked at the parts myself as well as having been ridiculously careful with it: basically just think they are trying to avoid a replace on warranty!
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Jun 9, 2010
If you click on the upper part of your trackpad does it not make a clicking noise and do you feel it click down? mine doesn't , but every where else it does( middle, left and right and bottom). I did the trackpad fix and my trackpad is very solid and even now.
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Jan 8, 2010
Does the Motorola HS820 Bluetooth Audio Headset work with the Blackberry Bold 9700? It is not clear to me if only Blackberry bluetooth devices work with the Bold 9700, or any bluetooth device. With the Bold 9700 recognize to ask for the four digit code when first aligning it with the HS820?
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