BB Bold :: 9700 Trackpad Scrolls, But Doesn't Select?
Jul 1, 2011
This problem just started happening. The trackpad would scroll without any problems, but pressing it down (to select) will not work. It does have tactile feedback, and you can feel the button depress, but on the phone, nothing happens.I've tried everything (hard resets, soft resets, battery pulls, etc) but it still doesn't work.I was starting to get used to just hitting the Enter button on the keyboard until my girl turned of the 'Mobile Networks' in the radio menu somewhere. When you're trying to turn it back on using the enter key, all it does is go to the next selection. I am quite experienced with these phones and I have replaced the trackpad on these phones before, but right now my girl has it and she's off island.
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Aug 6, 2011
On Wednesday this week, it was pouring with rain and my jeans got soaked right through and the BB 9105 was in front jean pocket. Later that day, the select function of the trackpad (ie pressing down to select something) stopped working. I assumed it was water damage as devices these days are sensitive to anything. The timing of it all made sense. I waited until Saturday (today) and there was no change.I am a student, so buying an old replacement phone wasnt an option, I need that phone so I went to a high street phone repair shop who put a new trackpad in I think, or tightened it up (I dont know exactly). I thought this would be the end of my problems. This cost £25 to get fixed. Bottom line is, it was fixed, the trackpad worked perfectly. I asked the guy at the shop what was wrong with it, he didnt know, so I asked if he thought it was water damage and he said he found no sign of it but said it can be difficult to see. So, about 3 hours ago I upgraded to the V6 of the software. As of 15 minutes ago, the same problem has started with the trackpad. The shop is closed tomorrow where I got the phone fixed and from Mon-Fri I work rubbish hours for my summer job (I get up at 6am and am home at 7pm) meaning I can't visit the shop nor can I get anyone else I know to until next Saturday. I can barely afford to pay another £25 for the problem to get re-fixed and am guessing the warranty has been invalidated because of it being tampered with to get fixed.I just don't know what to do next, I've tried posting on other forms with BB sections but have had no responses yet.
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Jul 31, 2010
I have a 6 month old phone that has never been wet. Today for no apparent reason all the buttons stopped working. The trackpad can be used to scroll back and forth across the home screen till the screen fades due to inactivity.
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Jan 13, 2010
I got a new BB 9700 Bold yesterday and having problems with setting up the sync for the calendar and the contacts which are on my outlook. My hotmail email accounts are working okay. The outlook is on my PC and is the front face for my hotmail accounts.
When I go in to the BB Desktop device manager - version 5.0.1 (latest version) , I go in to the configure option on the left and it lets me click on calendar> then I select outlook and it then lets me select 'finish'. However at this stage an error box flashes up saying 'no available message stores'.
In addition when I check the wifi config on the calendar and contacts icons on the BB device it will not let me select yes on the wireless connection for them.
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May 8, 2012
I have a Blackberry Bold 9650 and the trackpad freezes or doesn't work. This has happened a couple times, and I have to completely restore the device, but this time nothing works. The keypad works fine, but the trackpad doesn't work at all, and thus I can't access anything but the phone. I have updated all the software.
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Apr 27, 2011
New Pearl, received today, the trackpad will move around but doesnt select, but leave it for a while, then it works for a short time, then stops again.
Tried removing the battery Firmware is the latest version I believe
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Jan 6, 2010
Does your trackpad move down when you press the bottom of the trackpad? Once it's a bit downwards, I touch the top of the trackpad and it moves back in place.
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Feb 28, 2010
Just wondering why rim decided not to add any illumination to their trackpads?Is there a reason for this? I just got the 9700 the other day.. and I only noticed this when I was in a dark area last night and everything was lit up nicely but a dark spot in the middle.
Does anyone know if this is how all the future models will be like or do you think there will be added light to future models?only criticism i have about the phone... other then that its amazing
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Jun 8, 2012
I am using bold 9700 and my problem is trackpad doesn't working. I have done many ways but it still not working.
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May 11, 2012
The trackpad on my BlackBerry Curve 9300 has not worked for about 12 hours. I can't scroll or select anything with it. I tried placing a piece of tape over it but no luck.
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Mar 5, 2010
i just got my BB this morning and was just playing around with the options. i set the trackpad to mute then i didnt like it so i changed it back to click. but now it doesnt have the click sound.am i missing out smth?
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Jul 6, 2010
When I press the trackpad it does not have a "click" sound though it works. Is that normal?
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Mar 9, 2010
So I had my bold for about 3 months now... I'm always constantly on it; always checking BBM's and text messages. One day I noticed that the cursor would move as I am typing a message. I was like wtf but I ignored it... then it kept happening and I noticed that this only happened when I was outside and had my phone out...
I tried using my phone under my desk lamp and there's nothing wrong it. It's something about the sunlight when I'm using my phone that makes the trackpad move in different directions.
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Aug 6, 2010
I've had my Black Berry Bold 9700 for a little over a month. During the first couple weeks, I didn't notice that my track pad didn't click. When I realized this I just ignored it because it didn't seem like such a big deal. Well fast forward a couple weeks to today, my phone's track pad has been double clicking with one press. Not only that the clicks have been getting worse and worse. Sometimes I don't have to press anything and it will click automatically. Within the past couple hours of this, it has gotten so bad my phone sent 13 of the same picture under 10 seconds. I took the initiative and took it a part to see whats going on, but nothing I noticed was the cause. Upon reassembling it, and starting it back up the problem is still there, and still getting worse. Ive had my phone for over a month so the warranty has expired. I also don't have insurance to replace the entire phone.
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Jun 4, 2010
Just curious if anyone else has an issue where the wind moves your cursor? My sensitivity is set at 70/70 which is the same as other people but they don't seem to have this issue.
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Dec 18, 2011
The trackpad on my Blackberry Bold 9700 works intermittently. I've:
- Updated the software OS 6.
- Done a hard reset.
- Done multiple soft resets.
I also tried cleaning the trackpad with paper (read somewhere that it's the oils on fingers that causes the problem).
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Apr 23, 2011
i've done the reboot by removing the battery, restored it and got a new trackpad that work for about and hour and its still playing up!
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Aug 8, 2012
The trackpad is not responding. Before I went to bed it was working just fine. When I woke up it just doesnt respond, everything else seems to be working just fine. What can I do?
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Mar 25, 2012
I have a Blackberry Bold 9700. It was purchased at Rogers, but it is currently under Koodo's service.The file free on my phone is 86,607,023 Bytes. The applications installed shown is only "FREE Earth Floats Animated Theme" from Mobstar Media Ltd. I'm not entirely sure what BT device model/version means, but if it's Bluetooth, I've never used that (and it is currently disabled according to my phone); however the previous owner may have used it with Rogers.
Now for the question:
Earlier today I dropped my BlackBerry on the floor and when I picked it up, I sent a text. Soon afterwards, my phone would not respond to pressing in (clicking) the trackpad. My phone still allowed me to scroll upwards, downwards, and to either side; the only thing it would not rspond to is pressing the trackpad.I had an epiphany in which I realized that I could simply hit the enter key to do anything (so far) that clicking in my trackpad will do; however, I still would like to be able to press in my trackpad to select options and such.
I read up some articles and they all said to either:1. Remove the battery for a period of time, or remove the battery/memory card/sim card for a period of time. 2. Press the button in 'hard' and this will 'free it up'.I did both of these, but had no luck.
One thing that I thought might help is reinstalling the operating system, but I can't find my cord. I called a friend and he said I could borrow his cord tomorrow, but since no one had suggested this as a potential solution, I didn't want to unecessarily hold off posting about my problem.
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Feb 16, 2011
I have just updated my phone to the new software via the blackberry desktop software for a mac, as prompted to by the software, but after the update i can not scroll down on the software agreement so I can not use the phone! I downgraded the software version back to 5. something and it works fine. have tried rebooting the device,taking out the battery, re installing 6.0 and nothing seems to work.
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Jul 3, 2010
Just randomly the other day my trackpad stopped working. It works to select by pressing in but won't scroll at all. I've tried a few battery pulls and no use.
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Jan 15, 2010
yesterday my colleague brought blackberry 8520, i was exited about optical trackpad. but i am shocked that sensitivity is very bad even after the make it to highest one. i am planning to buy bb9700 in near future. does BB9700 even have same useless trackpad.
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May 23, 2010
I used to be able to use the trackpad for zooming when taking pictures or recording videos. This has suddenly stopped and I cannot figure out why.
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Nov 11, 2010
I have the 9700 and for about the past week the trackpad has only worked part of the time. It will quit working and all I have to do to get it to work for a while is do a battery pull. But, this only works part of the time.
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Sep 2, 2010
I just got the 9700. Great phone, but I'm having a problem with my contacts. I came from an Android HTC, so my contacts were synched up online in my google account. However, my email account has always been yahoo. So for the blackberry, I set up yahoo email, and all the contacts came through to the contact app (and I couldn't find any way to undo that). Then, solely for the purpose of getting my contacts onto the blackberry, I set up gmail. The contacts came through successfully.
The problem is that both sets are now displayed in the contacts, but I only want those from google. The yahoo contacts are only email contacts, so I only want them to come through in the email app.
In contacts, I went to menu - select contact list - google. This solved the problem, but only until I exited the app. As soon as I entered next time, both lists were reselected (show all contact lists).
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Feb 16, 2010
I have created three filters in my contacts, lets say Family, Friends and Colleagues.I want to see Friends and Colleagues only and do not want to see family members listed in contacts. To achieve this I guess I need to select the filters Friends & Colleagues and leave the Family filter unchecked. But the problem is, if a filter is selected and I try to select a second filter, the previously selected filter gets un-selected. It lets me select only one filter at any point in time.Is there a way to select two or more filters? If so, please let me know how to do that.
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Jan 1, 2010
i had a bold 9700 about 3 weeks been working fine then all of a sudden last got this strange problem, when i click on the trackpad to any menu it works fine, clicking reading texts fine, when i click on the browser it comes up fine, then when i go bookmark then click on site its fine, but once on site when scrolling and want to click on something nothing happens ??? its not skipped a beat in 3 weeks, then this last night not changed any settings at all or installed anything but it only does this when on web pages and try to click on something or item tried on numerous sites. any ideas ??? doing any thing else button works fine i,m running lastest os thanks
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Oct 1, 2012
I have a BOLD 9700 my trackpad refuses to work. I have tried rebooting, pressing the trackpad 5 times which all worked before but now its completely dead. How to remedy this or how to use my BB without the trackpad...
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Jan 4, 2010
i can't hold the alt key and select a number or punctuation mark...meaning i can't type the what i want (#, !, ? etc) while holding the alt key (which was the norm before)now, if i have to select/type a number, or punctuation mark, i have to hit the 'alt' key first, and then the number/punctuation mark, which is very annoying as it slows down typing speed.i'm running on OS v5.0.0.296 (platform 5.1.0.82)
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Mar 6, 2010
I did an OS update from my computer and when that didn't work pushed a complete wipe and reinstall with JL_Cmder. That sorted out the WSOD issues however the trackpad will now only work as a push button and not to scroll. I sent it off to be looked at by my carrier and they said water damage but I'm 100% certain it's not having looked at the parts myself as well as having been ridiculously careful with it: basically just think they are trying to avoid a replace on warranty!
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Oct 25, 2011
I have separated email from SMS/MMS messages.When I select the SMS icon I can see SMS messages from a specific date ~7 days ago, but nothing more recent. When I select View Folder and select SMS Inbox I can see all my SMS messages up until current.Does anyone know how to fix the corrupt SMS/MMS icon (which is presumably pointing to a corrupt view of the SMS Inbox)?
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