BB Curve :: 9300 Trackpad Is Not Working - Can't Scroll Or Select Anything With It
May 11, 2012
The trackpad on my BlackBerry Curve 9300 has not worked for about 12 hours. I can't scroll or select anything with it. I tried placing a piece of tape over it but no luck.
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Jan 31, 2012
basically my trackpad wont scroll down. I have had this problem even when the blackberry was new. I dropped my blackberry in water but there was no damage to it, but now when I explain it to my network provider they think it's because of the water damage. I haven't got a warranty on it, so water damage isn't covered. They said for me to do a software update. I tried it and still no luck.
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Jun 5, 2012
The trackpad on my curve 9300 keeps breaking. I cannot click or scroll at all. Normally, it's not too bad with a few attempts of taking the battery out then putting it back in, but last night, the screen went white - again - so I took the battery out and it said I had no battery though I had at least 40% on there. When I put the battery back in, and the phone began loading, the menu thing came up. I tried to click, 'unlock' and nothing happened. Seconds later, the screen went black as if the phone doesn't recognize my trackpad anymore. I am sick and tired of having a phone that doesn't work! I wouldn't be as mad if it was the first time, but the thing is, it's happened before and every time I go to the phone shop, they say 'oh, it's not our fault, we'll send it off for repair' and when I eventually get it back (2 weeks later) it works for 4 weeks, and I send it off again. I have sent the [hone of 4 times for 'repair' and each time, it takes 2 weeks; that's 8 weeks, or 2 months that I still have to pay 25 pounds in my contract for a phone that doesn't even work. That's 50 pounds wasted on the worst phone available. I got my current phone back in September (after fighting with my phone provider) and it broke in February.
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Feb 13, 2012
Alright, so the trackpad isn't working, but at the same time it is. When I use it with my bare skin, it doesn't work, it takes many swips to do anything. But when I use it with say a piece of tape, or a cloth on the end of my fingers it works great and without a problem.
It's a used phone so swapping it is not an option, but is there some way to fix it?
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Sep 16, 2012
my blackberry curve 9300 track pad just stopped working. i tried removing the battery and sim card, several times, to reboot the phone but it didnt work. later on i tried to re-insert my sim card, the track pad is moving up and down, left to right, but when i try using for clicking and opening sms or email for example, it couldnt possibly work.also, my email started coming in, but sms does not, it keeps on popping a message that my sim card messaging memory is full, when i no longer have sms kept because i deleted them to save space.
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Sep 4, 2011
I am using a blackberry curve 9300. My trackpad has stopped working, and I tried taking out the battery, and I need to take it out like 20 times and wait for the device to start working, and then maybe it works. Its stopped working again last night, and its not coming back.
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Apr 12, 2012
I updated 4 apps on my blackberry curve last night and since then my trackpad will not scroll. I have removed the battery countless times and it still will not work.
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Aug 7, 2012
My trackpad on my Blackberry Curve 9300 is not working. It won't scroll up or down and when I press it, it doesn't respond. I tried taking the battery out and restarting it, but it doesn't work.
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Oct 1, 2011
I have a BlackBerry 9300, and my trackpad is not working at all. I have read many things telling me to pull the battery, and leave it out for over 2 minutes, and I have done this several times, and still my trackpad is not working period.
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Nov 11, 2012
My scroll on my blackberry 9300 has stopped working and has been like this for 3 or 4 days now.When ever i used to be outside my scroll anyway was very bad reacting to the wind!
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Nov 9, 2012
however, RIM is not taking responsibility for fixing it. Yet another company willing to take my money for a product that they are unwilling to back. I have tried every suggestion posted to rectify the scroll issue. None of them work. I would like to get the name of the person at RIM to whom I can write a letter.
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Feb 9, 2012
i recently tryed to update my curve 9300 to os 6 but not matter what version i use the trackpad stops working so i hav to downgrade back to os 5.
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Jan 27, 2012
The trackpad on my BB Curve 9300 has stopped working. At first there were some glitches wherein the trackpad was unresponsive. After a few tries or after restarting the device, it began to work properly again. Just recently the trackpad stop to work altogether. I don't know if this is hardware related or if there's just a problem with software since I saw error messages regarding "java" or something. Also, I don't know if this is related but the problems started just after I added lock protection to my phone.
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Sep 18, 2011
The trackball of my BB Curve 9300 has stopped working and as such I cant perform major functions on th phone. How to fix it?
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Aug 31, 2012
My trackpad has stopped working - I cannot click it or scroll. This is a huge irritation as I can no longer access anything on my phone unless I type in 'text messages' 'blackberry messenger' etc, and press the enter button.Before it stopped working it was very tempremental and would scroll rapidly up and down lists or messages without my control as I do not want to waste money at a phone shop and I don't want to go without my phone for a number of weeks.
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Aug 27, 2011
I have a Curve 9300 3g and the track wont work. I have tried to update the software and that didn't work I tried taking out the battery and putting it back in some times it will work but only for about 10 mins then it will stop working again.
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Nov 14, 2011
My blackberry is only 5 months old and things are already happening to it, it first was the scroll button it was not working at all so I tired taking out the battery for 5 mins but still nothing, now all it does is itself switches on and off and it tells me to insert my sim card when my sim card is inserted I would like 2 know what to do?
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Oct 15, 2012
Ok, so my 9300's trackpad stopped working a while ago. I've got myself a new non BB phone, as the support from BB was pretty non existent, however i've taken loads of pics on the 9300 which are saved only on the phone itself, not the sim or card. When I plug it in to the laptop it's permanently 'stuck' on 'charge only', there's no way it seems to move it to 'sync media' or the other one! Is there any way to get the pics off the phone or am i going to lose them all?? would be so much simpler if BB had put 4 little arrow keys on the keyboard, save all the faffing about on this seemingly very common fault.
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Jul 1, 2012
A few weeks ago I was on my phone and it was dying, I went to get the charger but it had already died. I plugged it in and turned it on but the scroller wouldn't move. It would click but no matter what I tried it wouldn't move. I looked it up and it said it needed to be wiped, so stupidly I wiped my phone. But still, nothing. It would just click. Now, it's stuck on terms and conditions and non-usable. I've had to use my old blackberry which is falling apart I tried looking again online to see if there was any other solutions and I came across one saying that the software needed to be update.
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Dec 7, 2011
I recently broke my blackberry 9300 curve,I now have a new phone which means i need to cancel my BBM music subscription,only thing is,i cant get to the cancel service button in the app. how to use the keypad to scroll down without the use of the trackpad at all.
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Feb 22, 2012
Recently I have been having trouble with my trackpad. When I scroll down it shoots up to the top of the screen especially in BBM. I have tried taking out the battery as well as cleaning my trackpad but it still does it and I am not sure if it is a software or hardware problem
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Oct 23, 2012
My trackpad wont scroll, I can only press. It also keeps turning itself on and off.
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Jun 19, 2011
My husband has a curve 9300 and his trackpad keeps freezing so he can't scroll to his apps but he can press on what's is highlighted before it froze
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Feb 25, 2011
I got a text message on my blackberry 8520 and I entered the password as usual and the trackpad would not move, I couldn't scroll but I could click but not scroll.
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Jul 7, 2012
my blackberry curve usually works perfectly fine but in this last week its been crashing a lot.. & for hours on end! The only thing I can do is scroll, I can't press the trackpad in, use the keyboard, or any other buttons just scroll.
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Sep 24, 2012
Have had the same problem on some of our Curves with the 7.1 update. They can't scroll through text message/message conversations using the trackpad. With the 9360s its fine as if we downgrade to 7.0 the problem doesn't happen, but the 9320s come with 7.1 so there isn't an option to downgrade.
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Jan 26, 2011
my trackpad isn't working! i cannot scroll up down or side to side! ive tried taking out the battery, but nothing seems to work?
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Nov 1, 2012
hey i have been having a problems with my bb 9300 the scroll pad doesn't work and i cant view anything on my phone?
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Dec 3, 2012
i have a blackberry curve 9300 and it's only a few months old and i dont have a recipt any more but my problem is that the scroll button is frozen and i can no longer use my phone
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Oct 9, 2011
I have a 9300, and the scroll has completely locked. I have removed the battery countless times, cleaned the screen and click the scroll five times. It will not scroll in any direction unless on the search screen or the internet. (Which can only be reached through the search) I spilled tea on it but I don't think that is the cause. I recently when to use a site with adobe flash player but it wouldn't register
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Dec 29, 2011
My trackpad on my Blackberry 9300 is not working, I can not go; up, down, left or right and I can not click on anything. I have reset my phone countless times.
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