BB Curve :: My Trackpad Won't Scroll
Jul 1, 2012
A few weeks ago I was on my phone and it was dying, I went to get the charger but it had already died. I plugged it in and turned it on but the scroller wouldn't move. It would click but no matter what I tried it wouldn't move. I looked it up and it said it needed to be wiped, so stupidly I wiped my phone. But still, nothing. It would just click. Now, it's stuck on terms and conditions and non-usable. I've had to use my old blackberry which is falling apart I tried looking again online to see if there was any other solutions and I came across one saying that the software needed to be update.
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Dec 7, 2011
I recently broke my blackberry 9300 curve,I now have a new phone which means i need to cancel my BBM music subscription,only thing is,i cant get to the cancel service button in the app. how to use the keypad to scroll down without the use of the trackpad at all.
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Feb 22, 2012
Recently I have been having trouble with my trackpad. When I scroll down it shoots up to the top of the screen especially in BBM. I have tried taking out the battery as well as cleaning my trackpad but it still does it and I am not sure if it is a software or hardware problem
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Jan 31, 2012
basically my trackpad wont scroll down. I have had this problem even when the blackberry was new. I dropped my blackberry in water but there was no damage to it, but now when I explain it to my network provider they think it's because of the water damage. I haven't got a warranty on it, so water damage isn't covered. They said for me to do a software update. I tried it and still no luck.
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Oct 23, 2012
My trackpad wont scroll, I can only press. It also keeps turning itself on and off.
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Jun 19, 2011
My husband has a curve 9300 and his trackpad keeps freezing so he can't scroll to his apps but he can press on what's is highlighted before it froze
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Feb 25, 2011
I got a text message on my blackberry 8520 and I entered the password as usual and the trackpad would not move, I couldn't scroll but I could click but not scroll.
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May 11, 2012
The trackpad on my BlackBerry Curve 9300 has not worked for about 12 hours. I can't scroll or select anything with it. I tried placing a piece of tape over it but no luck.
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Jul 7, 2012
my blackberry curve usually works perfectly fine but in this last week its been crashing a lot.. & for hours on end! The only thing I can do is scroll, I can't press the trackpad in, use the keyboard, or any other buttons just scroll.
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Sep 24, 2012
Have had the same problem on some of our Curves with the 7.1 update. They can't scroll through text message/message conversations using the trackpad. With the 9360s its fine as if we downgrade to 7.0 the problem doesn't happen, but the 9320s come with 7.1 so there isn't an option to downgrade.
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Jun 5, 2012
The trackpad on my curve 9300 keeps breaking. I cannot click or scroll at all. Normally, it's not too bad with a few attempts of taking the battery out then putting it back in, but last night, the screen went white - again - so I took the battery out and it said I had no battery though I had at least 40% on there. When I put the battery back in, and the phone began loading, the menu thing came up. I tried to click, 'unlock' and nothing happened. Seconds later, the screen went black as if the phone doesn't recognize my trackpad anymore. I am sick and tired of having a phone that doesn't work! I wouldn't be as mad if it was the first time, but the thing is, it's happened before and every time I go to the phone shop, they say 'oh, it's not our fault, we'll send it off for repair' and when I eventually get it back (2 weeks later) it works for 4 weeks, and I send it off again. I have sent the [hone of 4 times for 'repair' and each time, it takes 2 weeks; that's 8 weeks, or 2 months that I still have to pay 25 pounds in my contract for a phone that doesn't even work. That's 50 pounds wasted on the worst phone available. I got my current phone back in September (after fighting with my phone provider) and it broke in February.
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Mar 6, 2010
I did an OS update from my computer and when that didn't work pushed a complete wipe and reinstall with JL_Cmder. That sorted out the WSOD issues however the trackpad will now only work as a push button and not to scroll. I sent it off to be looked at by my carrier and they said water damage but I'm 100% certain it's not having looked at the parts myself as well as having been ridiculously careful with it: basically just think they are trying to avoid a replace on warranty!
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Jan 26, 2011
my trackpad isn't working! i cannot scroll up down or side to side! ive tried taking out the battery, but nothing seems to work?
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Sep 28, 2011
I have a Curve 9300 with OS 6. I cannot return the device to the original retailer (out of warranty).This is kind of what happens.
1.)Trackpad stops scrolling after backlight switches back on. After waiting 10 seconds it works ok
2.) After an hour or so the trackpad stops scrolling entirely. The "push button" of trackpad still works though.
3.) I hard reset the device. Trackpad stops working entirely (doesnt scroll and pushing it as a button does not work either)
4.) I send phone in for repairs.
5.) If it works after "cleaning and reseating trackpad" my phone works fine for a few days. Then problem starts all over again.
6.)If cleaning does not work, they replace my trackpad. This usually works for a few weeks to a month. Then the problem starts all over again?I am getting sick of having the phone getting sent in for the trackpad to just be replaced again and again.
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May 28, 2010
I have had my bold 9000 since it was released and lately the scroll ball has been a pain it wont let me scroll down. I`ve cleaned it with alcohol also put the phone on its face on a flat surface rolled it around it that way. any other ideas?
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Sep 5, 2012
i got 2 weeks problems with mine bb bold 9900.The scroll will not scroll on some menus put it wil work if i click shift and scroll.and my hold button is not working .the scroll en hold problems are 2 weeks going and sometimes it works and now 4 days the buttons never works anymore.I reinstall my blackberry os en downgraded it did the battery pull all these things never works.i got this blackberry 5 months and getting angry with the point that i will buy the iphone or the samsung,
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Aug 14, 2012
I have a 6 week old Curve 9320, I have recently started having problems scrolling through chats on BBM. Everything else is fine but I can't scroll up or down to earlier messages in a chat.Also I sent a message to all of my contacts but it doesn't say I'm in a chat with every contact.
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Sep 12, 2011
my blackberry droped in the toilet i quickly remove my battery and sim card then put them back everything is fine but my scroll button is not working i can push but i can scroll to the left right top and bottom. itried to dry it (i put it outside on the sun but it still not working
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Oct 24, 2011
I have a curve 9300 and the scroll pad ins't wroking I've tried everything but it just wont work.. what can I do
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Apr 18, 2012
I've had my phone nearly a year and constantly the trackpad keeps Freezing I have tried cleaning it,left battery and sim card out I've tried loads of things. Recently it has froze since Tuesday. I am getting very annoyed. It clicks but does not scroll and gas worked like s tiny bit like scrolling down 1 space.
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May 10, 2012
I have a blackberry curve 9630, and my scroll thing does not work. I've tried updating my blackberry but now my phone is stuck to "THIS HANDHELD INCLUDES SOFTWARE..." page and now I can't use my phone at all..
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Dec 24, 2010
My blackberry curve wont scroll in any direction on the blackberry home menu without holding in the shift key. Also when I hold the lock key ( the * key) it goes right into standby mode and I have to use the mute key to get it out of standby.This happened about two days ago when I noticed the ALT function seemed to be stuck on even though the button was not stuck in any way.
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Sep 17, 2012
Occasionally when i use my browser it won't scroll down no matter what I try to do but it will scroll sideways.
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May 15, 2012
I've been having trouble lately with my BB Curve in that it will decide at least once a week that it does not want to scroll down at all in the internet browser. It scrolls left and right and goes back and forth between pages just fine, loads the page just fine, but it absolutely will not scroll down! Only a reset by taking out the battery will work to let me scroll down again until the next time it decides to stop working. It doesn't seem to be a specific website I go to, either. It just doesn't want to scroll down! It isn't a critical problem, but it certainly is very annoying when I have a few tabs open and lose all my memory because I have to reset it.
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Jul 30, 2012
My blackberry scroller wont click or scroll! I have phoned blackberry and they want to restart it so I wanna see if there is anything I can to fix it to prevent them doing that!
I tried taking out the battery and clicking five times, it works but it broke again then that didnt work again! I also tried putting a piece of tissue between the sim card and the battery and it work but again when is stoped it wouldn't work again!
I have taken to battery in and out soooooo many times and I left the battery and the sim card out for the whole night and part of the day!
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Jul 24, 2011
Every button on my phone is frozen and all i can do is scroll up and down, there is no water damage to it and all i can do is take the battery out. Its has done it twice previously but not for as long as it has this time
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Feb 16, 2012
I have had my curve 8530 for about a year and a half. I do quite a bit of texting and bbm'ing. Last night I was able to scroll over my icons but when I stopped at the "contact" icon and pressed it (to look up a contact), my phone froze. It seems to work on the other icons (ie. bbm, calendar, websearch, email etc) only the adress book seems to freeze my mouse. Each time it happens I have to turn the entire phone off and re-boot. It has happened at least 3 times today already!! Is there some solution I can use to maybe clean the mouse?
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Jul 9, 2012
My scroll button does not want to work
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Jan 31, 2012
My scroll key response is erratic and the cursor gets lost on the screen which makes it difficult to message and scroll.
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Dec 8, 2011
My scroll pad button wont work on my menu screen or my media screen but it works everywhere else! I updated the software and it still doesn't work!
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May 12, 2011
My scroll pad on by blackberry curve 8900 3g is keeps stopping working for long periods of time, i have obivously tried rebotting the device by taking out the battery when when ON and it has worked a couple of times but then it freezes again. The phone is only a couple of months old
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