BB Curve :: 9360 Will Not Scroll Down On Browser?
May 15, 2012
I've been having trouble lately with my BB Curve in that it will decide at least once a week that it does not want to scroll down at all in the internet browser. It scrolls left and right and goes back and forth between pages just fine, loads the page just fine, but it absolutely will not scroll down! Only a reset by taking out the battery will work to let me scroll down again until the next time it decides to stop working. It doesn't seem to be a specific website I go to, either. It just doesn't want to scroll down! It isn't a critical problem, but it certainly is very annoying when I have a few tabs open and lose all my memory because I have to reset it.
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Sep 17, 2012
Occasionally when i use my browser it won't scroll down no matter what I try to do but it will scroll sideways.
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Feb 28, 2012
I am facing a text scrolling issue with my 9360 in SMS as well as BBM chats. After a long chat, when I try to scroll up, the screen fails to do that, instead of that it keeps showing the time when that message was received. I am unable to read my old sms and old chats.
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Mar 7, 2012
I've had a Blackberry Curve 9360 for 3 months and all has been fine, sometimes the trackpad has been slightly wobbly but I wasn't concerned. Then this morning my 'a' key stopped working, followed by my keypad becoming very stiff during the day. Then I could only scroll across my menu but couldn't go up or down however that has stopped working now too! Now I am stuck on the search icon and can't move off it. I can type in 'text' to access my text messages and am able to scroll up and down the conversations so my trackpad is working but then if I select a conversation I can't scroll on the messages again! If my trackpad works for some things, why is it not working for others! I have no idea what the problem could be. Water damage has been suggested but I don't know how this would have happened.
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Jul 6, 2012
I bought a new BB 9360 and in less than a month i am facing all sorts of weird problems. The scroll wont work. I rebooted and the alt key is always shown pressed rendering the device impossible to use.I would want to get a replacement option where i can go in for a better device as i have read on the internet about this being a widespread problem on all blackberry devices.Could you direct me on how to take this matter further as the blackberry service station Redington in Bangalore, India is refusing to take this up.A service probably means a hot fix which i do not want as i am sure the problem will crop up again.
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Sep 24, 2012
Have had the same problem on some of our Curves with the 7.1 update. They can't scroll through text message/message conversations using the trackpad. With the 9360s its fine as if we downgrade to 7.0 the problem doesn't happen, but the 9320s come with 7.1 so there isn't an option to downgrade.
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Sep 10, 2012
"Your device does not currently have any Browser Configuration Service Book Entries. Please contact your service provider to enable the Browser on your device."
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Jan 5, 2012
my BB turned off itself and then when i turned on the browser was different (it doesnt show my favorites or my home page. Just shows a not-working browser and the rest is blank.) any search i make doesnt works i cant even open my emails or facebook notifications on the messages thing. Also i cant close the internet browser with the "back" button.
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Aug 30, 2012
I purchased a new BB curve 9360 & every time I reboot it my emails & browser do not work, my emails stay blank & my browser is not accessible. The only way to fix this problem is to reset my phone software, once I do this it all works again. Why my phone keeps doing this as I'm sick of resetting the software every time?
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Apr 7, 2012
I'm hoping that you could have me resolve this annoying issue.For the past week or so, I can't seem to download anything using the device browser. Regardless of the size of the file, or type, such as .mp3 or .exe for example - it downloads a few hundred KB's then says error. I can, however download from app world and I can browse. The device is a Curve 9360.I'm on an EDGE coverage using BIS.I've cleared browser memory, did a reset by pulling out the battery, deleted browser service books and re-registered on the network, even went as far as to do a full security wipe
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Sep 1, 2012
My phone is a blackberry 9360 and I don't have a plan but I am connected to a wifi. The problem is that whenever I open fb, app world or the browser it keeps on telling me that I need to turn on my data services.
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Aug 21, 2011
My Droid 2 Global does this, too, so it doesn't seem to be specific to the D3, but if you've scrolled down a bit on a webpage, then you tap a link, the new page that you will navigate to will position itself approximately at the same position rather than starting you at the top.Give it a try on these forums. Go back to the topic list, scroll down a bit (maybe half way), then tap a link. More times than not, you will be placed roughly halfway down the new page, making you scroll up to read the page from the top.
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Mar 15, 2010
mMy blackberry 9500 n it wnt let me click nething. i can scroll, do virtually everything else, but i cant click ne links or nething. i cant navigate off the page i get too because i cnt select nething. ne ideas?
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May 28, 2010
I have had my bold 9000 since it was released and lately the scroll ball has been a pain it wont let me scroll down. I`ve cleaned it with alcohol also put the phone on its face on a flat surface rolled it around it that way. any other ideas?
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Sep 5, 2012
i got 2 weeks problems with mine bb bold 9900.The scroll will not scroll on some menus put it wil work if i click shift and scroll.and my hold button is not working .the scroll en hold problems are 2 weeks going and sometimes it works and now 4 days the buttons never works anymore.I reinstall my blackberry os en downgraded it did the battery pull all these things never works.i got this blackberry 5 months and getting angry with the point that i will buy the iphone or the samsung,
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Apr 4, 2010
I recently unlocked my 8520 from t-mobile to at&t, i have the data plan with both providers. After i started using the 8520 on the at&t network i noticed that i cannot change my setting from hotspot browser to internet browser anymore which in turn i cannot use the data service with at&t that i am paying for. Any help with this issue is greatly appreciated.
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Apr 8, 2010
I bought BB 8900 from T-Mobile without bb plan a few days ago. How can I get BlackBerry browser or Internet Browser, because my bb has only hotspot browser? Can I get them without bb plan?
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Jun 6, 2012
The browser icon on my display does not seem to work. If i click on it nothing happens.
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Aug 14, 2012
I have a 6 week old Curve 9320, I have recently started having problems scrolling through chats on BBM. Everything else is fine but I can't scroll up or down to earlier messages in a chat.Also I sent a message to all of my contacts but it doesn't say I'm in a chat with every contact.
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Sep 12, 2011
my blackberry droped in the toilet i quickly remove my battery and sim card then put them back everything is fine but my scroll button is not working i can push but i can scroll to the left right top and bottom. itried to dry it (i put it outside on the sun but it still not working
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Oct 24, 2011
I have a curve 9300 and the scroll pad ins't wroking I've tried everything but it just wont work.. what can I do
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Apr 18, 2012
I've had my phone nearly a year and constantly the trackpad keeps Freezing I have tried cleaning it,left battery and sim card out I've tried loads of things. Recently it has froze since Tuesday. I am getting very annoyed. It clicks but does not scroll and gas worked like s tiny bit like scrolling down 1 space.
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Jul 1, 2012
A few weeks ago I was on my phone and it was dying, I went to get the charger but it had already died. I plugged it in and turned it on but the scroller wouldn't move. It would click but no matter what I tried it wouldn't move. I looked it up and it said it needed to be wiped, so stupidly I wiped my phone. But still, nothing. It would just click. Now, it's stuck on terms and conditions and non-usable. I've had to use my old blackberry which is falling apart I tried looking again online to see if there was any other solutions and I came across one saying that the software needed to be update.
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May 5, 2011
Does anyone know how to access the Browser Configuration on OS 6's browser? I want to set it to Internet Explorer and don't know how. It seems to have disappeared. I knew how to do it on the old software but since I upgraded I can't.
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May 10, 2012
I have a blackberry curve 9630, and my scroll thing does not work. I've tried updating my blackberry but now my phone is stuck to "THIS HANDHELD INCLUDES SOFTWARE..." page and now I can't use my phone at all..
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Dec 24, 2010
My blackberry curve wont scroll in any direction on the blackberry home menu without holding in the shift key. Also when I hold the lock key ( the * key) it goes right into standby mode and I have to use the mute key to get it out of standby.This happened about two days ago when I noticed the ALT function seemed to be stuck on even though the button was not stuck in any way.
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Dec 7, 2011
I recently broke my blackberry 9300 curve,I now have a new phone which means i need to cancel my BBM music subscription,only thing is,i cant get to the cancel service button in the app. how to use the keypad to scroll down without the use of the trackpad at all.
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Jul 30, 2012
My blackberry scroller wont click or scroll! I have phoned blackberry and they want to restart it so I wanna see if there is anything I can to fix it to prevent them doing that!
I tried taking out the battery and clicking five times, it works but it broke again then that didnt work again! I also tried putting a piece of tissue between the sim card and the battery and it work but again when is stoped it wouldn't work again!
I have taken to battery in and out soooooo many times and I left the battery and the sim card out for the whole night and part of the day!
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Jul 24, 2011
Every button on my phone is frozen and all i can do is scroll up and down, there is no water damage to it and all i can do is take the battery out. Its has done it twice previously but not for as long as it has this time
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Feb 16, 2012
I have had my curve 8530 for about a year and a half. I do quite a bit of texting and bbm'ing. Last night I was able to scroll over my icons but when I stopped at the "contact" icon and pressed it (to look up a contact), my phone froze. It seems to work on the other icons (ie. bbm, calendar, websearch, email etc) only the adress book seems to freeze my mouse. Each time it happens I have to turn the entire phone off and re-boot. It has happened at least 3 times today already!! Is there some solution I can use to maybe clean the mouse?
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Jul 9, 2012
My scroll button does not want to work
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