BB Curve :: Can't Scroll On Certain Pages - 9360?
Mar 7, 2012
I've had a Blackberry Curve 9360 for 3 months and all has been fine, sometimes the trackpad has been slightly wobbly but I wasn't concerned. Then this morning my 'a' key stopped working, followed by my keypad becoming very stiff during the day. Then I could only scroll across my menu but couldn't go up or down however that has stopped working now too! Now I am stuck on the search icon and can't move off it. I can type in 'text' to access my text messages and am able to scroll up and down the conversations so my trackpad is working but then if I select a conversation I can't scroll on the messages again! If my trackpad works for some things, why is it not working for others! I have no idea what the problem could be. Water damage has been suggested but I don't know how this would have happened.
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Sep 17, 2012
Occasionally when i use my browser it won't scroll down no matter what I try to do but it will scroll sideways.
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May 15, 2012
I've been having trouble lately with my BB Curve in that it will decide at least once a week that it does not want to scroll down at all in the internet browser. It scrolls left and right and goes back and forth between pages just fine, loads the page just fine, but it absolutely will not scroll down! Only a reset by taking out the battery will work to let me scroll down again until the next time it decides to stop working. It doesn't seem to be a specific website I go to, either. It just doesn't want to scroll down! It isn't a critical problem, but it certainly is very annoying when I have a few tabs open and lose all my memory because I have to reset it.
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Feb 28, 2012
I am facing a text scrolling issue with my 9360 in SMS as well as BBM chats. After a long chat, when I try to scroll up, the screen fails to do that, instead of that it keeps showing the time when that message was received. I am unable to read my old sms and old chats.
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Jul 6, 2012
I bought a new BB 9360 and in less than a month i am facing all sorts of weird problems. The scroll wont work. I rebooted and the alt key is always shown pressed rendering the device impossible to use.I would want to get a replacement option where i can go in for a better device as i have read on the internet about this being a widespread problem on all blackberry devices.Could you direct me on how to take this matter further as the blackberry service station Redington in Bangalore, India is refusing to take this up.A service probably means a hot fix which i do not want as i am sure the problem will crop up again.
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Sep 24, 2012
Have had the same problem on some of our Curves with the 7.1 update. They can't scroll through text message/message conversations using the trackpad. With the 9360s its fine as if we downgrade to 7.0 the problem doesn't happen, but the 9320s come with 7.1 so there isn't an option to downgrade.
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Apr 29, 2011
I have 6 screens with installed (mostly preinstalled stuff i dont use) apps. I know how to move each of them to any place. But I was wondering if anyone knows a way to tell my phone to scroll in an quasi infinite loop? When I am at the most left screen and I scroll further left I would love to end up on the most right hand screen. (vice versa of course too..)
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May 28, 2010
I have had my bold 9000 since it was released and lately the scroll ball has been a pain it wont let me scroll down. I`ve cleaned it with alcohol also put the phone on its face on a flat surface rolled it around it that way. any other ideas?
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Sep 5, 2012
i got 2 weeks problems with mine bb bold 9900.The scroll will not scroll on some menus put it wil work if i click shift and scroll.and my hold button is not working .the scroll en hold problems are 2 weeks going and sometimes it works and now 4 days the buttons never works anymore.I reinstall my blackberry os en downgraded it did the battery pull all these things never works.i got this blackberry 5 months and getting angry with the point that i will buy the iphone or the samsung,
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Jul 2, 2012
For the past week, I've been unable to browse the web using the native browser on my Curve 8530. Every time I submit a URL, or click on a link pulled up by QuickSearch, I see the "Requesting" message at the bottom of the screen, but the webpage doesn't even begin loading, and after a minute or so, I get the message "Communication failure has occurred".I don't think this is a problem with my connection, because) I've had no problems calling or texting, and I'm able to use (and refresh) internet-dependent applications like Facebook, Yelp, etc) I get the "Communication failure" message regardless of whether I'm connected via Wifi or via the mobile network
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Oct 1, 2010
I'm having aproblem with the BB browser, when I try to open a webpage it never finish loading the page I can see the "loading" bar moving but it never shows the pagef I reboot my Curve 8520, it starts working again but after a couole of pages, I have the same problem again.
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Mar 14, 2010
I just got my Blackberry Curve two weeks ago and it the browser doesn't load pages. The bar at the bottom looks like it has reached 100% but it never shows the webpage. My friend downloaded Opera Mini and it works fine. My email also works fine. I wanted to download an app and it didn't work either because I think it was using the brower to open a webpage.
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Jul 18, 2012
I have a Blackbery curve 8520. Up till recently it worked perfectly however it has since failed to load websites even when connected to the internet. My BBM works perfectly however. I have re-registered, rebooted and made sure the Data services are on. I have contacted my network provider and they have said that it is a blackberry issue rathr thean a network one.
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Nov 17, 2010
tried to turn my mobile netwok off and on and a hard reboot, but I still can't access facebook pages via an email link. I get a message about a reply say to a comment and when I click through I just get the above error message. I have a blackberry curve 8520. I use virgin/orange. Not sure if you need this v5.0.0.681 Facebook is version 2.0.0.58
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Aug 14, 2012
I have a 6 week old Curve 9320, I have recently started having problems scrolling through chats on BBM. Everything else is fine but I can't scroll up or down to earlier messages in a chat.Also I sent a message to all of my contacts but it doesn't say I'm in a chat with every contact.
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Sep 12, 2011
my blackberry droped in the toilet i quickly remove my battery and sim card then put them back everything is fine but my scroll button is not working i can push but i can scroll to the left right top and bottom. itried to dry it (i put it outside on the sun but it still not working
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Oct 24, 2011
I have a curve 9300 and the scroll pad ins't wroking I've tried everything but it just wont work.. what can I do
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Apr 18, 2012
I've had my phone nearly a year and constantly the trackpad keeps Freezing I have tried cleaning it,left battery and sim card out I've tried loads of things. Recently it has froze since Tuesday. I am getting very annoyed. It clicks but does not scroll and gas worked like s tiny bit like scrolling down 1 space.
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Jul 1, 2012
A few weeks ago I was on my phone and it was dying, I went to get the charger but it had already died. I plugged it in and turned it on but the scroller wouldn't move. It would click but no matter what I tried it wouldn't move. I looked it up and it said it needed to be wiped, so stupidly I wiped my phone. But still, nothing. It would just click. Now, it's stuck on terms and conditions and non-usable. I've had to use my old blackberry which is falling apart I tried looking again online to see if there was any other solutions and I came across one saying that the software needed to be update.
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Sep 9, 2010
I'm using the native browser on my Curve 8530. With the connection I have, a web page will often take 1-2 minutes to load, if not longer. When I'm reading a page, I will sometimes switch websites, accidentally or intentionally; if I do this, and then try to go back to the page I was reading, I have to wait 1-2 or more minutes all over again before the page is visible.Is there any way to cache web pages in the phone's memory (as you can do on a normal web browser like Firefox), so I don't have to keep going through this?(I've been told you can't have multiple pages open at once on a Curve 8530, but if this is wrong, I'd be happy to hear it.)
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Jun 19, 2012
I'm having problems with the internet on my blackberry curve 8520. I'm still receiving emails and bbm is still working but my browser is not loading pages. The blue bar will load fully but the actual web page will never open - it's just stuck on the loading screen. I'm fairly sure I haven't changed any settings or anything but about a week ago it stopped opening the pages.
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May 10, 2012
I have a blackberry curve 9630, and my scroll thing does not work. I've tried updating my blackberry but now my phone is stuck to "THIS HANDHELD INCLUDES SOFTWARE..." page and now I can't use my phone at all..
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Dec 24, 2010
My blackberry curve wont scroll in any direction on the blackberry home menu without holding in the shift key. Also when I hold the lock key ( the * key) it goes right into standby mode and I have to use the mute key to get it out of standby.This happened about two days ago when I noticed the ALT function seemed to be stuck on even though the button was not stuck in any way.
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Dec 7, 2011
I recently broke my blackberry 9300 curve,I now have a new phone which means i need to cancel my BBM music subscription,only thing is,i cant get to the cancel service button in the app. how to use the keypad to scroll down without the use of the trackpad at all.
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Jul 30, 2012
My blackberry scroller wont click or scroll! I have phoned blackberry and they want to restart it so I wanna see if there is anything I can to fix it to prevent them doing that!
I tried taking out the battery and clicking five times, it works but it broke again then that didnt work again! I also tried putting a piece of tissue between the sim card and the battery and it work but again when is stoped it wouldn't work again!
I have taken to battery in and out soooooo many times and I left the battery and the sim card out for the whole night and part of the day!
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Jul 24, 2011
Every button on my phone is frozen and all i can do is scroll up and down, there is no water damage to it and all i can do is take the battery out. Its has done it twice previously but not for as long as it has this time
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Feb 16, 2012
I have had my curve 8530 for about a year and a half. I do quite a bit of texting and bbm'ing. Last night I was able to scroll over my icons but when I stopped at the "contact" icon and pressed it (to look up a contact), my phone froze. It seems to work on the other icons (ie. bbm, calendar, websearch, email etc) only the adress book seems to freeze my mouse. Each time it happens I have to turn the entire phone off and re-boot. It has happened at least 3 times today already!! Is there some solution I can use to maybe clean the mouse?
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Jul 9, 2012
My scroll button does not want to work
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Jan 31, 2012
My scroll key response is erratic and the cursor gets lost on the screen which makes it difficult to message and scroll.
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Dec 8, 2011
My scroll pad button wont work on my menu screen or my media screen but it works everywhere else! I updated the software and it still doesn't work!
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May 12, 2011
My scroll pad on by blackberry curve 8900 3g is keeps stopping working for long periods of time, i have obivously tried rebotting the device by taking out the battery when when ON and it has worked a couple of times but then it freezes again. The phone is only a couple of months old
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