BB Bold :: 9700 Keypad Does Not Work?
Nov 26, 2011
My bold 9700 stopped working for no reason! The keypad stoped working all of a sudden. I cannot type in my pin, the trackpad doesn't function, the unclock button on top doesn't work and after a few seconds the screen goes black and the only way to bring the light back on is to either connect it to my laptop via USB which will show the clock and once the USB is removed I get the home screen but cannot do anything there again; or i have to remove the battery and reboot but again I would get the black acreen and the cycle would continue.
My email, text messages, missed calls, facebook notifications and all come thru alright and the red light flashes to indicate this and I get the little sign on top of home screen but cannot access anything as the keypad and the trackpad are both completely non-responsive.
I called my mobile from a landline but again i cannot accept the call as pressing the green call button or any other key for that matter doesn't work. I could access the device via the BB desktop software and have backedup and updated the firmware (i was using the most uptodate version untile now without any problems) . The phone has not gotten wet and hasn't been in any damp environment. I haven't got any dodgy apps or security issues for instance as aresult of opening sapm etc.
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Jul 26, 2010
I have a problem with my Blackberry and would be grateful if anyone knows what the problem is.I have only my Blackberry 9700 bold for 1 month or so.I am unable to lock my keypad by using the lock key on top of the phone. This has happened before but after charging my phone it started to work again. I have turned my phone on and off, tried charging it and the button still doesn't work. Although the keypad will lock when I put it into the leather case.Do you think it is a problem with my blackberry and I should return it? Or is this a problem people have had before and if so, how do I fix it?
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Jun 7, 2012
Device info:Your carrier2 / Model info and OS version (Go to Settings, then Options, then about): latest version and bold 9900
Apps and free space:File free before and after a battery remove/replace. (Go to Settings, then Options, then status): can't get onto phone?Did a battery pull fix your issue?Apps installed and their version if possible. (Go to Settings, then Options, then applications): few games can't find them all out as can't get onto phone?
my problem is that I cannot get onto my phone because I cannot type in my password it comes up with unlock emergency call and cancel and I cannot chose any how ever when I take the sim out and put the battery back in it takes me straight to unlock and I cannot type anything but the blinker is solid is don't blink could this be the problem?
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Sep 24, 2012
Some of my keypad keys have stopped working, the letters "a q e r o u" have stopped responding.
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Jan 18, 2010
I have BOLD 9700 smartphone and i signed up for new service with AT&T 3 weeks ago, after that i realized that one of the key on the keypad is not functioning, i went to the store and he gave told me he is giving new phone as i am still in the One month policy. But my guess is he hasn't given me new phone instead he gave me a phone which is already used.Any body has idea how to find if the phone is used before or brand new?
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Apr 27, 2010
Is there a automatic keypad lock on the 9700? I forget to lock it sometimes and i end up calling people in my pocket.
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Aug 6, 2010
I have had Blackberry for over 4 years and got so used to the keypad icon to lock and unlock by pressing *send and now I downloaded newest upgrade os>743 and now that icon and feature is gone and its pissing me off, anyone know if or how I can get it back. (If it ain't broken, why think to fix it)
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Jan 11, 2010
Anybody know where I can get a replacement qwerty keypad for my 9700 with the red-numbers like the OEM and Rogers 9000 Bolds have? I loved it on my blacked out Bold...and really don't like the all white AT&T keypad. I've looked at Cnn.cn and TrueSupplier...and neither one of those sources have them.
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Aug 11, 2010
Is there an "auto" keypad lock in the bold 9700? by that a mean can you set it to auto lock the keypad after a certain time of no use like the nokia and other phones, The only way I have found to lock the keypad is with the button on the top left.
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Aug 4, 2012
I have a BB Bold 9700. My service provider is Telstra (Australia). And before you ask, no, a few battery pulls didn't fix my situation.My "4/S" button on my bold has turned super sensitive. if you breathe the wrong way - your text/screen will be filled will dozens of little "s" on the rampage. For example, if you type in the question "How are you today?" it will come up as, "ssshsow assrsse you tosssdssasssy?"As this is a hardware problem with my phone and as I am at the end of my contract, I am quite content to purchase a new phone.
However, due to the "s' button repeating like a bunny and my being half asleep when i checked my phone last night and accidently turning it OFF - I can not enter in my pin number nor my puk number into my phone. (the numbers come up as stars so I can't see which is the number I wish to enter over forty-seven thousand little 4s insinutating their way in.
Typing in the 4 numbers of my pin comes up as "********************"
Tying in the 8 numbers of my PUK comes up as "*******************************************************************"
The keyboard being broken is neither here nor there but I am explaing this to illustrate my dilemma.
(1) is it possible to somehow fiddle something so I can actually see the numbers instead of stars when I enter in my pin and puk code so I am able to delete the "4/s" when they occur and be able to open my phone and then do a backup or
(2) Is it possible to do a back up or unlock the phone using the computer while my phone is now asking for the PUK?
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Apr 1, 2010
for some reason, when I try to add an appointment on sunday, I can't set the time using the keypad, when I try to get 1x it changes to 00:00 any ideas?
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Aug 9, 2010
I am thinking about customizing my 9700 when I am able to afford it. Though if I do, I won't get a case gor it cause then you wouldn't be able to see it. At the very least, I would like some good screen protectors and a different colored LED keypad. Which supplier should I look at for these parts? I have read some bad stories about TrueSupplier so I am quite leary about them.
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May 22, 2010
I found out how to lock the keypad on the 9700 after this new screwy update to the 9700.To lock keypad press and hold "A" for 1-2 seconds or push the "lock button" at top left edge of phone.To unlock the keypad go to the very top left corner ridge on the very top of the phone and press the "lock" button.Will take some getting used to but will prevent unwanted calls while holstered or in purse.The best way I found to lock keypad without a password.
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Sep 15, 2010
I read ebooks voraciously, it's very useful when in bed with the other half and he's trying to sleep, not to need a bedside light on.My problem occurs when using an ebook reader (currently Mobipocket - though please do enlighten me if you know of one better which will easily take books from the file offerings of the Gutenberg Project):
The keypad remains bright, much brighter than the screen (especially as I set the background to black and the text to mid-grey).I'd love to be able to toggle off the keypad backlight somehow.I've found a sort-of workaround, where I go to the Clock and set Bedside Mode, then switch application back to Mobipocket - the screen dims and the keyboard turns off...
BUT only until I use the optical pad to swipe to the next page, and the keypad lights come back on and blind me. They do fade out again but by this time I'm halfway down the new page and about to swipe again!Anyone? Keyboard backlight toggle? Is such a thing ever going to be possible or is this a well-flogged long-dead horse?
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Apr 16, 2010
I'm a dedicated BB users and have been using many models over the years, but this is the first annoying problem i encounters with the 9700.i bought 2 tMo 9700 last week for me and my wife. when i got home, i updated the os of my 9700 to .586
the problem started when the battery level reach 40%. whenever i'm in a call or the bb in keypad lock mode, it suddenly shut off itself. and then i can't turned it on unless i plugged in the charger. but after it turned on, i can unplugged the charger and the bb would be normal until the battery reach 0%.
i thought i was a battery problem with my 9700, so i tried using my wife battery, and it was still the same problem coming out. so then i thought it was an OS problem, so i upgrade it to .593, and it still gave me the same problem. then i tried downgrade it to .578, and it still the same.then my guess was it was a faulty 9700. but i tried the software upgrade to my wife's BB and then she had the same problem as i am.
what's wrong with our 9700's? can anyone help us? i have been looking all over the internet but found no solution.we have the same apps installed beside add ons: ubertwitter, opera mini, google sync, googlemaps,foyage, blackcorpo theme.
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Mar 19, 2010
I have always assigned my left convience key to lock my screen. After updating to 545 I have lost the option to even choose the keypad lock opt. Does neone know where this went? I updated with the official not the beta. Also I notice volume adjustments while on a call is not precise when lowering or raising.
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Jun 4, 2010
I lock my bb my pressing the top left keypad lock button but when I press it again to unlock it it won't unlock!! The only way to unlock is to take the battery out and put it back in! It only started doin this yesterday.
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Jan 8, 2010
Does the Motorola HS820 Bluetooth Audio Headset work with the Blackberry Bold 9700? It is not clear to me if only Blackberry bluetooth devices work with the Bold 9700, or any bluetooth device. With the Bold 9700 recognize to ask for the four digit code when first aligning it with the HS820?
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Apr 29, 2010
i am currently at outside of my country and i was using BBM and other softwares over wifi without any problems and i upgraded my OS to latest (593) and than i can access only internet browsing. BBM - facebook - twitter doesnt connects to the internet.
whats wrong with it? my data services are only wifi because of high charges of gprs while i am outside of my country and it has no problem before upgrading.
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Mar 25, 2010
Just got my new bold 9700 today and im loving it. only one problem, i cant get my email to work... iv set it up for my xxxx@hotmail.com email address and it works perfect, but i cant get it to work for my myname@mycompanydomain.co.uk email address which is ideally what i need it for (work on the move) I own the domain name, its not a generic one. How do I set this up?
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Jul 1, 2011
I have a Blackberry Bold 9700, and everytime i connect it with my laptop, it wud only 'charge' the battery. The laptop will not detect it at all. Not even device manager. I checked its 'settings>memory>mass storage support' and all of those but it won't work. Not even the Blackberry Desktop Software would detect it. You plug in and all it would do is charge. It has a memory card in it too.
I have tried restarting the phone, wiping the handheld, restarting system, changing the entire laptop. But still it work at all. I have also used a different USB cable (just in case) but nothing yet.
I was able to connect it with bluetooth but whats with the USB? My brother's iPhone works fine with the laptop and performs all functions properly. Just the blackberry Bold 9700 is screwing up somewhere.
I am using a DELL inspiron model and the OS is Windows 7 ultimate 32- bit.
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Jul 4, 2011
My bb 9700 is really driving me mad! Firstly my camera won't work saying could not start camera close other application and start camera again!Also if I restart my phone, it says uncaught exception application net_rim_bb_phone_app (72)I am very tired, I have tried to switching applications, tried removing back cover and gently pressing the lense nothing worked, reboot as well still same story.I checked my memory on application is 89.6mb free
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Mar 23, 2010
for some reason the alarm does not work (properly) it did not sound yesterday at all, I tried it in the evening, same thing. It shows the option to snooze & dismiss, but it does not sound... this morning, I had it set for 7.30, the alarm went off at 7.35 - any ideas what's wrong?
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Aug 21, 2010
hey guys as you can tell from the title that i got a foreign 9700 but it's not working on tmobile's 3g network! is there a way that can make it work on it ? and by the way I got a flexpay account on it.
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Mar 22, 2010
Title explains it all. I want to know if there is a way to get my BB 9700 branded AT&T to work on T-Mobile 3g network.
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Sep 1, 2010
Im newbie on the bb world i have downloaded a game called (farcry 2) but its files is .COD and .jad so how to make it work on bb9700 plz reply me as i need a tutorial on how to do that
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Jan 15, 2010
Got my 9700 today. Can't work this one out... I am on BIS. When I reply to an email, is there any way of setting so that the icon next to message in the inbox shows that I have replied to a message? i.e. a little arrow to show the message has been replied to. I am finding it difficult to see what I have replied to an what I have not...Also, is there no "sent" box as such?
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Sep 9, 2010
Since Monday, I have been experiencing problems with my data coverage at work. Some of my BBM's to friends are delayed, I can't get a net connection to use any apps (Facebook, Twitter, Shazam, App World) etc. My 'phone' signal as it were is fine. I receive texts and calls on time no problem.
Does anyone know what could be causing this, and how to fix it? It was fine up until Monday and I havent changed any settings or changed OS's. My data connection is fine everywhere else.I have also noticed, possibly becuase my phone is trying to receive a data signal that my battery is being drained by about 10% an hour.
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Jul 23, 2010
I have a Orange Blackberry 9700 which I have had unlocked. The phone is unlocked and reads the T-mobile SIM card, however I am having no luck at all with email and data facilities on the Blackberry.I have contacted T-Mobile and they have attemepted to send the service books to me however they are not reaching me. They have been through a whole host of procedures to try and get the problem sorted including doing a security wipe and also restoring the email accounts, I have tried to send the service books to myself through the BIS website as well.
It seems odd that I can not connect to the Blackberry Wireless Network because I my device pin is recognised on the T-Mobile website. I have tried to register the device using Host Routing Table but still no joy.If you have any clue as to why I can not access data services then I would really appreciate some help. I do have my data plan enabled, I know sometimes this can be a reason why people have this problem.
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Jul 9, 2010
I've downloaded a few apps from the store onto my Bold 9700 (Twitter, Facebook, Opera mini etc) and have no problems as long as I'm in WiFi range. Once outside this I can't use them without getting a message about them being a WiFi service and to check connection.
My browser preference is set to "Hotspot browser" but even when I change this to 3G I still get the same message. None of the applications seem to have browser setting preferences so I'm not sure how I can get round the problem.Does anyone know of a settings page somewhere that will fix this?
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Aug 2, 2010
I have been a crackberry user since 1999.I have also been on my corporate Blackberry server for as long as I can remember so I am used to everything being wireless and integrated.Well, the company I am going to does not have the BB server. They do have Outlook Web so I know I can setup my 9700 to "connect" via the OWA service using BIS. My question is for those who do this in a "corporate" environment...
*How well does the Calendar syncing work? Can I really Accept the invite in my BB and then find it properly sync to my calendar when I plug in?
*I am assuming that I won't have the "read message reconciliation" available so is it true I won't have a copy of my Sent Mail from my BB in Outlook when I go back to my desk?
*Back to the calendar, if I accept the invite from my BB, I assume the invite is still in my Outlook Inbox in an "un-accepted" state. Any issues here with accepting it a second time?
*I assume Contacts will sync (not as big a deal)
The company told me "most of the users have an iPhone" and I know iPhone works (no wonder everone I interviewed with had one...). I am just not sure I want to go there. So I am looking for insight from the community before I give up my 10-year passion for the BB and go to an iPhone ((shudder)).
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