BB Software :: BIS Can't Find Domain
May 6, 2010
I am trying to set up my two google apps email addresses on my Bold.
I have set up the mx records ok as I am sending and receiving mail fine on my mac and my laptop, but when I try adding the accounts on the Blackberry, I get an error every time telling me that the domain could not be found!! I have three other addresses all working fine on the Blackberry.
It worked while I was with the previous domain host, but since changing, cant get it to work.
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Apr 21, 2010
My email [URL] and [URL] can't be setup in BIS due to the Blackberry can't recognize my email domain. I check my domains, mx, dns, etc, and there is no issue at all.
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Oct 13, 2011
How can I add an email with a special domain Such as [URL] in Bold 9780
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Jul 9, 2011
Any one had a issue where they couldn't validate their email service with their provider?After almost a day of boucing between my ISP and Vodafone it appears the issue could lie with RIM servers.
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Jun 6, 2012
We recently had an employee depart without notice. We do not want to delete his e-mail account because we must still process his incoming company-related e-mails. His e-mail (e.g. joe@ourdomain.com) still goes to his Balckberry. How do we prevent e-mails addressed to him at our domain address from going to his Blackberry without deleting the e-mail address altogether?
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Aug 10, 2010
I've spent some time researching this but if you know of a thread please point me. basically researching it made my head spin.I have my own domain. Its hosted at register.com. I use their email client. Its web based and supports real IMAP commands so I use Mozilla email client on my laptop since Outlook SUCKS *** at IMAP. (sorry venting) So me experience with blackberry is that unless you use a BIS server A) you suck batteries and B) it slows the ***** out of your BB.Can someone give me some advice? Im on cricket and BB is new to them. Im not sure if I can move my domain to them. Im afraid to even call them as my blood pressure will skyrocket their support is horrible. but I do enjoy the pricepoint/value of cricket as Im unemployed right now and for $60 a month I can enjoy unlimited everything with BB service $40 without BB. which is what I have now. So what to do when you have your own domain and want the BB to operate well?
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Mar 12, 2012
I'm an ASU student so my email ends in @asu.edu. However its a Gmail account and I just got a new iPhone and I would really like to set it up through the mail app but it won't let me. Every time I type my email and password in the phone says: "The user name or password for [URL] is incorrect"...but I know it isn't.
Info:
iPhone 4S, iOS 5.1
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Dec 11, 2012
join of wirelessly being able to drag/files from their pc onto their phone? - without using sky drive this would be ideal for me, wireless charging and wireless connectivity for the phone just when you connect wirelessly to the network.i want wireless charger on the desk, plonk phone on, sync music/pics etc without having to plug cable in
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Oct 17, 2011
i am trying to set up my torch on our company domain via the wireless settings, i need to add an ip address and subnet mask but dont seem to be able to find the settings, the wirelss is found and i add the security code but i know when we set up computers we need to add the ip details, is this possible on a tourch?
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Nov 27, 2010
Just yesterday all of BB in the company (using BIS) cannot send messages from our own domain(xyxy.com) it can send to all other domain like yahoo, gmail etc... It gives a check mark on all the sent the messages but when i check my domain emails its not there where as on gmail it was there?All of my colleagues (20 of them) have the same problem. I check the provider they said everything is OK on their sides....
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Apr 21, 2010
My boss is having trouble recieving e-mails on his BlackBerry Bold 9000. He has had the phone for about eight months and has experienced no problems until last Friday. He stopped recieving mail on his phone out of the blue, so he took the unit to his local AT&T store and they said it was a problem with the domain.
We reset his e-mail password and he is now recieving the following error message when we try to register the account with BlackBerry Internet Service using the AT&T setup page:
Email address domain not found: I have done some research on the web and these forums trying to find people experiencing the same problem. Based on that, I've done an MX lookup, a DNS lookup, etc. and encountered no problems with the domain. It is an established address that has been in use for more than two years. The domain is [URL]
I have tried entering the specific address of the mail server under Advanced Setup, but to no avail. We have three other employees currently recieving mail on their BlackBerry devices using the same domain and nobody else is experiencing problems.
I also tried creating a new e-mail address on the domain and synching that one, but I just recieved the same message.
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Feb 2, 2010
I am unable to add an e-mail account to my bis account.
The error message I get back is
The email address domain cannot be found. I setup the mail host myself and I can send/receive e-mail just fine in outlook. The domain is tmconcepts.ca . I think it might be a dns issue but I am not sure.
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Jun 4, 2012
i'm using encrypted email time to time on my PC using outlook 2012 and a smartcard.... fine my iphone is set up with this exchange account... fine I was not able to read encryted email (normal!) untill i've exported my certificate to the iphone good but now:when the certificate is active: i cannot distinguish encrypted email from non-encrypted ones; and if I forward these encrypte email, there are not crypted anymore...so if I activate s/mime in the exchange account on ios, then all my email all encrypted.... how can I toggle easily between encrypted and encrypted ? as I can do it easily on my PC outool?
Info:
iPhone 4 (8GB), iOS 5.1.1
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Jul 27, 2011
I have a Blackberry Torch on Vodafone UK which I've been using for several months very happily. I had set up two email addresses - a hotmail.com account and an email account with my own domain name (name@namesurname.co.uk). Up until this morning they were working just fine.
This morning I noticed that a lot of emails were coming into Outlook on my PC but not coming to my handset. I sent test messages from my handset and they never arrived in Outlook. So I resent the service books, got the usual "set up successful" message, but still nothing. I did a hard reset, but no change.I logged in to Vodafone's BIS site and removed the mydomain email account, as in the past when I have had problems removing it and re-adding it seemed to fix it. However, now I can't put it back on! Even when I add the additional data via the website I get the following message:
An error occurred during email account validation. I tried the same process via the handset and get a similar error message:Invalid email address or password. Verify your email address and password. If the error persists, contact namesurname.co.uk (i.e. my domain)
Now, I know that the password is correct as I am using the same one to log into my webmail and to get emails in Outlook. I have checked the email server in cPanel for my domain. So as far as I'm concerned all of the info is correct.
What else can I try? I've set up a forwarder for my domain mail to a newly created vodafone mail account in the meantime, but it's not ideal as this doesn't have the "delete on mailbox and handheld" option. Unfortunately I've tried calling Vodafone twice - the first person I spoke to said he would ring me back in under two hours, and that was five hours ago. The second person was far from helpful. Please help, this is very frustrating!
(Update: I have also changed the password for my email account to ensure that it is DEFINITELY the right one, and deleted almost all the messages from the inbox (there were some over 8MB which may have been causing the problem). I have also completely deleted my BIS account and started again from scratch. Still no joy.)
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Jan 27, 2010
I am a very new purchaser of this Blackberry. Most things seem to be working just fine. I have successfully set up my AOL email address so I am receiving AOL emails on the Blackberry. I also have my own domain name for use on my PC. I have tried adding that email address to the Blackberry but it is being rejected.
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Apr 23, 2010
When I try to setup and email account for our company on BIS I get Email Address Domain cannot be found. The domain is arsnet.com I have other users who use pop3/imap with outlook with no problems. Does anyone know what the BIS looks for to validate a domain. Does it need some special DNS entry or something.
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Aug 15, 2012
I've managed to get Outlook 2010 set up as an exchange server - couldn't carry on trying to use it with hotmail connector - it just didn't work.So, now on my Lumia 610 I have an Outlook account and I sign into it with my gmail email address and password. But it says it can't find the server settings. So, I'm having a stab at entering them manually. This is what I'm using:So my question is, are these the correct settings to use???? If not, what should they be?I can sense it, I'm close to actually getting my calendar to sync, but I just need to get past this one (hopefully the last!) hurdle.
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Aug 24, 2011
What is the Microsoft exchange server address and Domain name for roadsync? trying to set it up months now but to no avail.
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Jun 14, 2012
i used to have an iPhone 4 and had synced it to my iTunes. i then sold it and got an iPhone 4s. i want to find my old messages from my iPhone 4 on my backup files but can't seem to find them.
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Mar 25, 2012
Is there a way to find my iPhone 4s if I did not install the find my iPhone app?
Info:
iPhone 4S
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Apr 27, 2012
i am a new user with iphone 4s, i faced 2 Problems,
First , i cann`t switch off the Iphone 4s, it restart automatically,
second, the Battery life is Rabbish!! less than one Day, is there any Guarantie for Battery?
i need for Answer
Info:
iPhone 4S, iOS 5.1
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Apr 10, 2012
My iPhone 4 was stolen in a bar in Boston last weekend, together with my jacket. I had Find My iPhone installed on it, but the phone has not come online since I lost it. I am just visiting the US; I bought the phone unlocked in Belgium and it had a UK simcard in it at the time of theft. Is there anything I can do to stop the thief from using it with his sim card? I have done some research and have found that I could ask my provider to blacklist the IMEI number. But what's the point of doing that in Belgium as it got stolen in the US and is probably still here... Can't I report my serial number to Apple and will that then stop the thief from using the phone when he syncs with iTunes?
Info:
iPhone 4, iOS 5.1
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Nov 9, 2011
How can I find out what my Blackberry ID is? I just got a two new Blackberry 9360 Curve phones and it is asking for the Blackberry ID and Password.
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Apr 6, 2014
How can i find the files on my htc one.
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Feb 20, 2015
I have an lg g3 on 02 UK. I've enabled developer mode but I can't see the runtime option. I've reset my phone bit it won't turn up.
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Jul 16, 2011
I want to go back to the older OS on my 9700. Where can I find it? It is no longer on TM's site.
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Apr 12, 2012
I am searching for the "Bell mobile TV" app in the app store on my Iphone 4s and it is does not show up in a search. Yet when I search on my gf's Iphone 4S the app shows up.
Info:iPhone 4S, iOS 5.1
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May 10, 2012
My Blackberry is stolen I still have the PIN, so is it possible to find out who's using my Blackberry phone???
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Jan 7, 2010
I can't find any Wifi on my 5800.If I go into *Settings > Connectivity , There's no Wireless LAN
Anyone know how to help me? Also my GPS does connect.. It doesnt receive anything. The bar stayed at yellow.
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Jan 25, 2010
Is the Point and Find application available on the E72? I can find the download on the website for the E71 but not the E72 or are they one and the same?
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Mar 18, 2010
iv heard about the fMMS app but cant seem to find it! could someone tell me where i can download it from?
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