BB Software :: Domain Can't Be Found
Apr 21, 2010My email [URL] and [URL] can't be setup in BIS due to the Blackberry can't recognize my email domain. I check my domains, mx, dns, etc, and there is no issue at all.
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BB Software :: Email Address Domain Not Found
Apr 21, 2010My boss is having trouble recieving e-mails on his BlackBerry Bold 9000. He has had the phone for about eight months and has experienced no problems until last Friday. He stopped recieving mail on his phone out of the blue, so he took the unit to his local AT&T store and they said it was a problem with the domain.
We reset his e-mail password and he is now recieving the following error message when we try to register the account with BlackBerry Internet Service using the AT&T setup page:
Email address domain not found: I have done some research on the web and these forums trying to find people experiencing the same problem. Based on that, I've done an MX lookup, a DNS lookup, etc. and encountered no problems with the domain. It is an established address that has been in use for more than two years. The domain is [URL]
I have tried entering the specific address of the mail server under Advanced Setup, but to no avail. We have three other employees currently recieving mail on their BlackBerry devices using the same domain and nobody else is experiencing problems.
I also tried creating a new e-mail address on the domain and synching that one, but I just recieved the same message.
BB Software :: The Email Address Domain Cannot Be Found
Feb 2, 2010I am unable to add an e-mail account to my bis account.
The error message I get back is
The email address domain cannot be found. I setup the mail host myself and I can send/receive e-mail just fine in outlook. The domain is tmconcepts.ca . I think it might be a dns issue but I am not sure.
BB Software :: Get Error Email Address Domain Cannot Be Found
Apr 23, 2010When I try to setup and email account for our company on BIS I get Email Address Domain cannot be found. The domain is arsnet.com I have other users who use pop3/imap with outlook with no problems. Does anyone know what the BIS looks for to validate a domain. Does it need some special DNS entry or something.
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May 6, 2010I am trying to set up my two google apps email addresses on my Bold.
I have set up the mx records ok as I am sending and receiving mail fine on my mac and my laptop, but when I try adding the accounts on the Blackberry, I get an error every time telling me that the domain could not be found!! I have three other addresses all working fine on the Blackberry.
It worked while I was with the previous domain host, but since changing, cant get it to work.
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Aug 10, 2010I've spent some time researching this but if you know of a thread please point me. basically researching it made my head spin.I have my own domain. Its hosted at register.com. I use their email client. Its web based and supports real IMAP commands so I use Mozilla email client on my laptop since Outlook SUCKS *** at IMAP. (sorry venting) So me experience with blackberry is that unless you use a BIS server A) you suck batteries and B) it slows the ***** out of your BB.Can someone give me some advice? Im on cricket and BB is new to them. Im not sure if I can move my domain to them. Im afraid to even call them as my blood pressure will skyrocket their support is horrible. but I do enjoy the pricepoint/value of cricket as Im unemployed right now and for $60 a month I can enjoy unlimited everything with BB service $40 without BB. which is what I have now. So what to do when you have your own domain and want the BB to operate well?
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BlackBerry :: Own Domain Email No Longer Working?
Jul 27, 2011I have a Blackberry Torch on Vodafone UK which I've been using for several months very happily. I had set up two email addresses - a hotmail.com account and an email account with my own domain name (name@namesurname.co.uk). Up until this morning they were working just fine.
This morning I noticed that a lot of emails were coming into Outlook on my PC but not coming to my handset. I sent test messages from my handset and they never arrived in Outlook. So I resent the service books, got the usual "set up successful" message, but still nothing. I did a hard reset, but no change.I logged in to Vodafone's BIS site and removed the mydomain email account, as in the past when I have had problems removing it and re-adding it seemed to fix it. However, now I can't put it back on! Even when I add the additional data via the website I get the following message:
An error occurred during email account validation. I tried the same process via the handset and get a similar error message:Invalid email address or password. Verify your email address and password. If the error persists, contact namesurname.co.uk (i.e. my domain)
Now, I know that the password is correct as I am using the same one to log into my webmail and to get emails in Outlook. I have checked the email server in cPanel for my domain. So as far as I'm concerned all of the info is correct.
What else can I try? I've set up a forwarder for my domain mail to a newly created vodafone mail account in the meantime, but it's not ideal as this doesn't have the "delete on mailbox and handheld" option. Unfortunately I've tried calling Vodafone twice - the first person I spoke to said he would ring me back in under two hours, and that was five hours ago. The second person was far from helpful. Please help, this is very frustrating!
(Update: I have also changed the password for my email account to ensure that it is DEFINITELY the right one, and deleted almost all the messages from the inbox (there were some over 8MB which may have been causing the problem). I have also completely deleted my BIS account and started again from scratch. Still no joy.)
BB Curve 8500 :: Setting Up An Email Address With Own Domain Name
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