BB Curve 8500 :: Email Icons Gone / Email No Longer Recognized
Apr 18, 2010
Device info
Bell Mobility
Curve 8530, OS 5.0.0.337 (platform 4.2.0.136)
Apps and free space
File free: 117980906 bytes
Battery pull did not fix the issue.
I've had my Curve BB for over a month with little to no problems (it stopped 'pushing' to my custom email a couple weeks ago, but I researched and resent the service books, etc. and it worked fine after that). Now, however, it has dropped/removed my two custom email icons. Poof. Gone. One minute they were there, the next, gone. I've already checked to make sure they weren't hidden. They're not. I went into email setting again and it no longer even showed them as having been set up - one of them being my home email that is pushed to my BB and the second being my BB email itself.
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Jan 25, 2010
One step forward 2 steps back! I had a problem with my e-mails I stopped receiving messages on Friday and since talking to the service centre I now have 2 icons on my main screen. The new one has a globe at the bottom and my email address at the top when I scroll over it. All very nice but totally unnecessary.
Since this icon has appeared all my emails on my main computer are being marked as read. They were not before Friday Any ideas??
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Jul 20, 2010
I am having problems with the email on my blackberry - every time I reply to an email, I get sent the original email (which I am replying to) to my phone again. Does anyone know how to stop this?
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Aug 21, 2011
Not sure why but I can login on my computer but when I try to get into facebook t is asking for me email and password. When I try it I get I get a message ( You have entered an incorrect Email/Password combination)
The email has been verified online and its the same password I have been using to login to the website with. Nothing has changed.
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Feb 27, 2010
when i go onto setup-setup wizard-email setup, there is no option for adding a personal email account how do i add a personal email account?
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Jun 28, 2010
Im just picked up my curve 8530 with koodo. I have a data plan with unlimited windows live, hotmail, etc... i go to add my email address and it adds it in the list of addresses in the email setup. So when i go to my messages window and i try to compose an email it says "No message service configured. You will be redirected to the Setup Wizard to setup your email" . I also registered with the koodo bis site so i can view my email addresses on my comp as well.
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Jan 27, 2010
New to Blackberry I am finding my way round slowly. Trying to set up my email address I get as far as Email Set up but the only menu option shown is 'I want to use a work email account with a BB Enterprise Server' cannot find any other but there is a scroll bar do the right hand side of menu window-do `i need to scroll down? How do I do that?
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Sep 9, 2010
I recently bought a blackberry 8520 curve on prepaid (vodacom).I am having trouble setting up my email address. When I enter the email setup, it doesn't provide an option to set up a personal email account - only one option for blackberry enterprise server. I bought this phone because I need to check my mail on the go quite often and now I can't even get that to work.
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Mar 19, 2010
My phone is the Blackberry Curve 8530
1. I have two e-mail accounts set up on my phone. One the one, the red * alert symbol always shows up on that email account's folder, but for the other one the red * alert symbol for new messages shows up on the separate "messages" folder. how do i fix this?
2. I keep randomly receving the message alert symbol (the red *) on my SMS folder, but I click it and i don't have any new messages and all of my messages are read... what's the deal here?
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Aug 18, 2010
I have a BB 8520. Suddenly when I compose new email it is not able to fetch the addresses from the "Address book"
If I enter an email address like there is no "Send" menu, there is only "Save Draft" menu I have sent the service book several times, rebooted the BB (battery pull), still it is not helping. When I send SMS, it can access the address book. If I get an email, I can reply to email. From address book, I can click on an email id and send email.
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Jun 3, 2010
Starting yesterday, all my incoming emails will not let me delete them. Each time I delete the message it immediately shows up in my inbox again. I have a Gmail account and my Gmail Inbox on my PC is not mirroring this problem. Not only does it not stay deleted but it adds the message as if I've had a reply. For example: "Subject: June 5 Campout (8 items)" Well, the 8 items are not replies from others attending the campout, but rather, it is the same message in my inbox 8 times. Can someone please tell me how to stop this. tried to see if a setting has been changed, but am unable to determine if this has occurred. I am trying to see if somehow, the option, leave a copy of message on the server has been selected, but again, I do not think it has been changed. The only other possibility I can offer is I recently added my work email account to my personal Gmail account, but that had been working correctly for a week or two before this problem began. Could IMAP options/activation cause this to occur? I had looked into my Gmail settings yesterday before this began but I don't think I changed anything but it's possible.
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Aug 7, 2010
Just got a 8530 from my new work place. I can send/receive mail from the work email account. I can't send/receive email from account called "Desktop". It seems to have been setup in error. It appears in email settings as check box as whether or not to use it along with work email account that does work. The "desktop" account does not appear in the email set up wizard. How do I delete the "Desktop" account. I have attached the pictures.
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Jun 16, 2010
I just dowloaded and installed desktop software 5.13 and am now not getting any email updates on my curve.I did change me email password in Hotmail, but now cannot reconfigure either of Outlook and my device to allow for continued delivery to my device.I hope someone here can point me in the right direction. I've not been able to find anything via Google or even Microsoft.
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Mar 2, 2010
I am having many problems with my new blackberry curve 8530. I just purchased this last week and can't seen to be able to view my pictures that my brother sends me from across the country of my brand new nephew. I called Bell Mobility and talked to them for 40 mins and I got no where.
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May 28, 2010
I upgraded to 5.0 (i guess) and now i am experiencing problems with email. I can no longer reply to a message from my BB, reply comes up but after composing reply, there is no send option. Also, pre-update I was able to choose deleting from BB & computer, or just BB, now it is only deleting from BB. This I can deal with but I need to be able to reply to messages from my BB, afterall isn't that one of the reasons to have a BB??
I have the Curve 8530.
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Aug 30, 2010
I access my emails from work thru a VPN. I purchased a Curve 8520 cause I understood I could receive my emails on my smartphone. I set up my personal emails, which are working fine. But, I can't figure out how to set up my VPN settings for an email account on the 8520. Co-workers who have other smartphones(not Berries) and connect.
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Mar 2, 2010
I do not ever want my Blackberry to receive any email. I would like to send occasionally. Is this possible? If not is there a software download that will allow it?
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Jan 23, 2010
I have just purchased the curve 8520.... First of all i cant register an e-mail adress, where it asks you to choose an option the only option i have is "I want to use a work email account with a blackberry enterprise server"... I have ran a diagnostics test and in the report it says....
Blackberry Registration : No
Connected to blackberry : No
Blackberry pin-pin : No
Could this be an issue? How do i register to be connected to blackberry?
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May 27, 2010
One of the reasons I bought a Blackberry is because you can send and receive emails on it. I bought a new 8520 blackberry and I cant set up an email address! Ok, I went through the set-up wizard, and when it got to the email part, there is supposed to be 2 options:
I want to create or add an email address
and
I want to use the blackberry enterprise server
My blackberry only has one option..the enterprise server one. Now I don't work in any office environment, so this is of no use to me. I want to use the first option, that my phone doesn't have.
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Aug 1, 2010
Hopefully someone will be able to help me with a problem that I am having.My mum bought an 8520 curve on a pay as you go deal with Orange today and while most thing seem to work ok, we are struggling to get the personal email set-up. I have followed the tutorials and instruction manual but when I go to the set-up option, the only option there is the one to set up a Business Enterprise email, not the personal one.I have been googling around and it seems to be a fairly common thing. Is it just a case of calling Orange and asking them to do something at their end? If so what exactly is it they need to do?Also the MSN and ebay applications that I have downloaded also won't work, I'm assuming that this is down to the same issue?
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Feb 17, 2010
On the 8520. I would like to quickly enable email on and off when out of the UK as all emails become chargeable when not on my native mobile carrier.
My plan is to wait to get emails until the Berry is conneced to a hotel wi fi system. I assume at that point the berry will collect emails via the wi fi and so carrier charges will not apply.
So for convenience I need to enable/disable emails on the fly
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Mar 25, 2010
Is there a way to turn off email alerts?
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Oct 6, 2012
I have just bought a curve 8500 and do not have the option to set up a personal email account - it says to contact my service provider but BT has not been facilitating at all - I have been at this for almost 2 hours and am ready to take the blackberry back to the shop and get something else.
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Feb 6, 2010
BB 8330. Have two mail accounts (Google and Yahoo), with different ringtones. Somehow the tone for one would ring for the other. Pulled battery and redid the ringtone. No luck. Deleted the mail from the phone and then reinstalled them, now I have no mail icons.
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Jun 9, 2010
I have a Curve 8520 from TMobile (US).I also had a Pearl 8100 from Fido (Canada).I got the Curve unlocked and want to use it on the Fido network instead of the Pearl. I seem to have gotten everything working on the Curve, except for the email.I had the same email accounts (gmail, hotmail) set up on both phones, but for some reason now that I've switched over to the Curve on the Fido network, I can't send or receive email.I've checked all my settings, and they seem right.I can access the web, my Wi-Fi is set up, and I can send & receive texts. Anyone have any ideas about this email problem? Also, I can't remember my account username for the BB website to access my account online to change the email.When I ask to send my password, it says it has been sent to my BB, but of course I can't receive email, so I'm not getting it.
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Jan 20, 2010
for the past week i was unable to access my email services. I have done a handheld wipe as well on my phone also after that which result that my email icon etc is not showing anymore. When i run a diagnostic test everythingis fine except for the PIN-PIN.
Blackberry registratio:Yes
Connected to Blackberry: Yes
PIN-PIN: No
I phoned my service provider and according to them everything is in order on there system. They have tried to resend my email service books but i don't recieve it. Data service etc is working fine and my phone register on the blackberry network. Please assist as i am unable to setup my emails etc or connect to messenger etc....
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Jul 27, 2010
I got my first Blackberry ever yesterday. I've been wanting one for years but I finally got it and I cannot set up my email or download any apps. Each time I got to setup the email the only option is 'I want to use a work email account with a Blackberry Enterprise Server' But I don't. And I know to download apps you have to download the app world. I did it via the desktop but apparently my phone is compatible?
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Jul 29, 2010
I've got my email and facebook set up on my phone, but how can you get it to alert (with a ringtone, chime, etc)? It must be so easy, I just can't get it figured out.
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Jan 27, 2010
I am a very new purchaser of this Blackberry. Most things seem to be working just fine. I have successfully set up my AOL email address so I am receiving AOL emails on the Blackberry. I also have my own domain name for use on my PC. I have tried adding that email address to the Blackberry but it is being rejected.
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Apr 26, 2010
I am able to send and receive my emails but no sound plays for them I have went though all the sound settings and set every thing the same and waiting for my battery to charge to test it see if that fixes it or not.
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Jun 1, 2010
Well here is the scoop I switched from my curve to a samsung instinct for a couple of days to try out the touch screen.It was a friends phone.I didn't like it, it was way to simple I like my apps and stuff on my blackberry.So I called sprint today to switch my phone back to my blackberry.I can get calls make calls, however I cannot access the internet or set up my e mail.I have resent my service books and received nothing.When I go back into my setup wizard and say setup e mail it says your device had a problem connecting to the server.When I got to like facebook it says no connection.I just want to get back on my interenet and e mail.
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