BB Curve 8500 :: Unable To Access Email Services
Jan 20, 2010
for the past week i was unable to access my email services. I have done a handheld wipe as well on my phone also after that which result that my email icon etc is not showing anymore. When i run a diagnostic test everythingis fine except for the PIN-PIN.
Blackberry registratio:Yes
Connected to Blackberry: Yes
PIN-PIN: No
I phoned my service provider and according to them everything is in order on there system. They have tried to resend my email service books but i don't recieve it. Data service etc is working fine and my phone register on the blackberry network. Please assist as i am unable to setup my emails etc or connect to messenger etc....
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Apr 11, 2010
I just bought a blackberry Curve, 8530.I had my email set up at the store and even got my blackberry registration email.However, I go to compose an email, and my phone tells me that "no message services are configured".That would be fine, if my email was not already set up, according to my blackberry.I tried going through the whole process again, and then it tells me that my email is already set up.But, it says I can only save a draft, not send, when I'm done. I owned a pearl before this, but never used many of the features. I would like to be able to use more of them on this phone.I am a bit of an electrical gimp.
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Jul 18, 2010
I downloaded a new fancy characters app sent to me by a friend. Even since my phone has been acting up. The one problem I have not been able to fix, it's that I can't access bbm 5.0. I have the icon on my home screen however, when I select it nothing happens. I have deleted it and re-installed it several times already and that didn't work. I have had to re-install the old version of the bbm and that version works fine. I have a curve 8520 from T-mobile and OS 4.6.
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Apr 16, 2012
We bought a Blackberry Curve from Vodafone on Thursday and are still unable to connect to the Blackberry services. We have taken the battery in and out and tried numerous times.
Our contract states that we should have 24EBB, 50m, 250t, 100m per month.
How can we connect to the Blackberry Services?
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Jun 1, 2010
Well here is the scoop I switched from my curve to a samsung instinct for a couple of days to try out the touch screen.It was a friends phone.I didn't like it, it was way to simple I like my apps and stuff on my blackberry.So I called sprint today to switch my phone back to my blackberry.I can get calls make calls, however I cannot access the internet or set up my e mail.I have resent my service books and received nothing.When I go back into my setup wizard and say setup e mail it says your device had a problem connecting to the server.When I got to like facebook it says no connection.I just want to get back on my interenet and e mail.
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Feb 28, 2011
We are unable to access a https secure site [URL] using a Blackberry 8500 series model (Curve 8530). Other smartphones including other Blackberry models and all Android and iPhone models access the site fine.The error our client received is:"The server returned the following error: Access Denied: Insecure SSL Request" then if you click Ok it says "Unable to connect using the current security settings. Please contact your service provider". If you click More Info, it brings up this message: "Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with questions."Our clients don't have access to their MDS which is through their service provider.The SSL certificate has an alt name (Certificate Subject Alt Name) and the SSL is registered under GoDaddy and the subject name has a subdomain (tickets).
[URL]
We have seen in several blog and posts that there are issues with certain BB models and certs with "subject alt names".
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May 6, 2010
I have only had this for 2days and I am unable to get the emails working, in the set up tables the email setting icon is not there and when I try to set up the email in the set up wizard, email set up only gives 1 option 'I want to use a work email account with blackberry enterprise server' which I don't I wan to connect to my home email address with Sky Email
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Jul 4, 2010
I've just upgraded to OS 5 and according to the screen icons I have 2 unread email messages.This is not correct but I have an email account where I had messages on the device prior to update but now I can't delete them and I think the two problems are connected.The email seems to be working OK otherwise - just can't get rid of these old messages!
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Aug 12, 2010
I am using BB 8520 Curve with the default external memory (2 Gb). I have music files (*.mp3, *.wma) as well as picture files (captured through the device itself).What happens is, from time to time I am unable to access the media card content. If I go to music, I can see the entries if I go to any of the menu filters, All Songs/Artists/Albums/Genres .. etc. But when I click on the song itself, the music player opens with a message "This playlist contains no valid songs". Also, during this time, my device rings with the default tunes on a call, even if I have set custom profile ring tones.Similarly, if I go to Media->Pictures, I can see a thumbnail preview of the photos, however on trying to open a file it just presents me with a black screen. The contact picture or the desktop custom wallpaper, however is rendered as expected.If I reboot my device by taking off the battery, things get working again.I am experiencing this issue quite frequently, almost every day. I tried to find out a trend for the behaviour, however could not make any such consistent observations.Does anyone in the forum has faced similar issue? Any inputs would be highly appreciated. This is really being a disturbing trait with my otherwise so cool BB.
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Jul 17, 2012
I have stopped receiving emails from my ymail account on my BB Curve and am unable to access 'email accounts' in Set up. When I click on the icon I get a message saying 'your device had a problem connecting to the server'.
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Nov 29, 2011
Received a meesage from Blackberry saying my gmail could no longer be delivered. I was instructed to enter setup and re-enter my password.
But clicking on mail within setup brings no setup options ...unlike the other like Blackberry Messenger or instant messaging. Once I have clicked on mail settings I find that I cannot exit setup at all (no problem if I select anything other than mail) and must turn off the deivice to restore capability.
This has probably occurred after an OS upgrade ? ..running 6.0 bundle 2534.. though until the Blackberry message I hadn't noticed a problem.
Is there a fix or is there the abilty to backout the upgrade ?
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Dec 26, 2011
I got a BlackBerry Curve 8520 for Christmas and it won't allow me to set up personal emails, I only have the BlackBerry Enterprise option. I have gone to advanced options and gone to HRT and have sent away for registration as suggested on another page, but I have received no confirmation the message was sent, and I am still unable to access email. Also I cannot down load BlackBerry APS or Facebook. I am an 02 ready to go customer..
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Jul 13, 2011
My unit is a Blackberry Curve 9300.I recently changed my password on my email accounts using my Mac. The same email accounts that were setup in my BB Curve.Having done this, I received a mail on my BB stating that I cannot receive emails from the accounts I changed my password on until I update the email setitings on my BB.So I go to SETUP, click EMAIL ACCOUNTS and I was asked, "Are you ready for your device updates?". I click YES and I was brought to a browser with a link "DOWNLOAD MAIL SETUP" which I clicked. And then the phone hangs.I restarted but now I cannot seem to access the "EMAIL ACCOUNTS" link on the setup folder so I can update my password. When I click, nothing happens.
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Jun 27, 2010
I accidentally wipped my Blackberry Curve 8520 and since then i cannot use any of the Internet services through my data plan . I tried back up but still I receive the same message when i try using any of the Internet services .It's not even trying to connect through the operator network plus in the browser options i only have hotspot i can't find Internet browser.
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Aug 23, 2011
I can't access my email. i tried to go to set up an email icon but said that i need to log in. Unfortunately i am an existing user but i can't remember my username and password.
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Jun 6, 2012
I am using Black Berry curve 9380. For last one week I am unable to open my email accounts in my phone. I can recieve the mails but not read and send mails through my phone. The error message which is being promted each time is : "Uncaught exception: java.lang.ArrayIndexOutofBoundsException"
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Jan 7, 2010
I recently purchased my first ever Blackberry and I'm currently impressed and have some questions through
I've had a look round and managed to find a lot of what I've need from these forums already so I'm very thankful to everyone who's already replied to other queries as it's helped me.However I have a question that still remains unanswered.
I bought the phone with no data plan and I've looked around and have seen that to browse via wifi I have to set my browser to hotspot mode.I can browse on the mobile network but as pay as you go and this is expensive so I want to prevent it from happening. I've already incurred a few fees according to my online bill by trying to browse the wifi before I found hotspot mode.
I've found the data services entry. If I turn this off, will my phone still function as normal? (make calls, receive texts and receive picture messages?) - if it prevents my phone from accidentally connecting, that would be exactly what I need! However if it prevents this, I guess it's a useless option!
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Jan 16, 2012
I cannot access my ovi mail account. It said that "Your account is locked." I tried to reset the password but still my account is locked.
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Oct 29, 2012
I seem to have a problem with my Asha 302.I can connect to my home wi-fi and access the internet with no problems at all. However, I'm unable to access web servers or services on my own LAN.First spotted when I tried to set up the 'Mail' application and creating custom settings to connect to my own IMAP and SMTP server on IP address 192.168.0.199. The mail app would inform me that the server was unreachable or words to that effect.Using both the Nokia web browser and Opera, I have since tried connecting to a local web server again on 192.168.0.199 and both browsers replied with address unreachable. Have also tried connecting to my router on 192.168.0.1 and again I get address unreachable.My phone connects to my wi-fi with address 192.168.0.15 - and with gateway 192.168.0.1, DNS 192.168.0.1 as per any other device on my network.I have also tried doing exactly the same thing on a Nokia N8 - and the N8 is successfully communicating with local servers.I'm running v14.53 and had same problem with 14.23.
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Jan 13, 2012
i bought my new Nokia c7 last week and after i got my sim and internet i realized that i couldnt access the ovi store,the social app,and All the utility apam except Web when ever i open ovi store it says 'unable to connect service' but the internet is connected....i tried changing the settings over and over again....i use internet connection via my service provider and not wlan so please can some one tell me how to fix my settings? I really cant figure this out by myself cause this is my first smartphone and i love it but i am very frustrated that it is not working properly
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Jun 25, 2012
Thus I cannot add, modify or remove any mail accounts. I tried to download the Email utility but it does not download either.
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Feb 21, 2010
I keep getting an error stating; "Unable to add account. Please check your information and try again."Now, I'm not sure what my Mailbox name is.I was told to log in on my computer's browser to my work email via Outlook Web Access and put the cursor over the inbox to read the name on the bottom of the screen.This is all it reads: "https://webmail.(companyname).com/owa/#. What do I use for the mailbox name?
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Jul 11, 2010
Over the past two days I have not been able to access my brower (8520 curve), can someone please explain why? I can enter a www address but it just reads "loading", the little black box in the top right corner flashes then stops, disappears and nothing else happens. I end up closing it the browser down.
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Jul 11, 2010
So i am having problems with setting up my email on my curve. i go through the ropes in the setup wizard, but it never seems to save my passwords or actually finish setup. also, i don't seem to have internet access without wifi, i've tried doing all that registration through setup and host routing table, but still nothing.
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Jun 5, 2012
Changed my password on my work email but cannot access bb internet services to change it in on my phone. When I try to sign in, my user name is not recognised. I can access bb internet services online, and have changed my email password and internet services password there. But I am locked out of my phone, and work emails no longer arrive.
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Apr 18, 2010
Device info
Bell Mobility
Curve 8530, OS 5.0.0.337 (platform 4.2.0.136)
Apps and free space
File free: 117980906 bytes
Battery pull did not fix the issue.
I've had my Curve BB for over a month with little to no problems (it stopped 'pushing' to my custom email a couple weeks ago, but I researched and resent the service books, etc. and it worked fine after that). Now, however, it has dropped/removed my two custom email icons. Poof. Gone. One minute they were there, the next, gone. I've already checked to make sure they weren't hidden. They're not. I went into email setting again and it no longer even showed them as having been set up - one of them being my home email that is pushed to my BB and the second being my BB email itself.
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Jul 20, 2010
I am having problems with the email on my blackberry - every time I reply to an email, I get sent the original email (which I am replying to) to my phone again. Does anyone know how to stop this?
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Aug 21, 2010
I recently received a message telling me that an update was available for App World. I downloaded the update, installed it and rebooted. Now I am unable to download apps. When I hit the download button it takes me to the sign in for BlackBerry ID, then to terms and conditions and then to my ID settings! The only way I can get off this screen is to press Discard, which takes me back to where I started! I just keep going round in circles.
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Jun 9, 2010
I have a Curve 8520 from TMobile (US).I also had a Pearl 8100 from Fido (Canada).I got the Curve unlocked and want to use it on the Fido network instead of the Pearl. I seem to have gotten everything working on the Curve, except for the email.I had the same email accounts (gmail, hotmail) set up on both phones, but for some reason now that I've switched over to the Curve on the Fido network, I can't send or receive email.I've checked all my settings, and they seem right.I can access the web, my Wi-Fi is set up, and I can send & receive texts. Anyone have any ideas about this email problem? Also, I can't remember my account username for the BB website to access my account online to change the email.When I ask to send my password, it says it has been sent to my BB, but of course I can't receive email, so I'm not getting it.
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Sep 13, 2010
When I try to scan for networks I get a message saying that the wifi can't b turned on.
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Jun 5, 2010
I tried updating from the blackberry website. When the Application Loader launches, it only provides me with the option of maintaining my OS and downgrading my OS to the older 4.6.1 version. I have previously used the exact same steps on another Curve 8520 and I had successfully upgraded the OS. After the upgrade was successful on the first phone, only did I try upgrading the second phone. Is there anything I did wrongly the second time around?
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