BB Bold 9000 :: Unable To Access Work Email Through Outlook Web Access
Feb 21, 2010
I keep getting an error stating; "Unable to add account. Please check your information and try again."Now, I'm not sure what my Mailbox name is.I was told to log in on my computer's browser to my work email via Outlook Web Access and put the cursor over the inbox to read the name on the bottom of the screen.This is all it reads: "https://webmail.(companyname).com/owa/#. What do I use for the mailbox name?
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Feb 23, 2010
I have a Bold 9700.I am unable to access my work Outlook Account.I have followed the BlackBerry Internet Service site guidance and manually entered the information related to the outlook account and still I can not get access.Am I missing some kind of software that will allow be to access outlook accounts?
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May 29, 2010
I cant access my email at all someone told me that i have to setup my BIS account but when i try to it tell me that my account can be access via HTML and i have to do it through my blackberry but i don't know how.
And when i try to send an email it tells me that no message service configured
I have my yahoo email set up and it tell me that an icon has been send to my home screen but nothing has
I just got my phone yesterday and i havent bee able to access my email accounts
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Aug 23, 2011
I used to have my Microsoft Outlook Web Access email on my Blackberry. Now that i upgraded to the 9900 i cant figure out how to get it. I was following KB03133, however i never get the link "I will provide the settings" . Telus wont allow me to use the web login, so i cant access it that way.
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Jun 2, 2010
I just got a new crackberry and found out that I can't sync with my work outlook email and calendar b/c it's on an exchange server. Is there a way around this?
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Sep 5, 2012
I have used Blackberry for about 5 years now and upgraged 3-4 times. Each time my Blackberry email has transferred across into the automatice email set up. I upgraded last week again to the new Bold 9900 and this time the email has not come across. It is still there on the blackberry pc page to edit signatures etc., and when I select the option to 'update device' I get the error message 'unable to find device'. I've tried everything, and contacted "Orange" who say they are also unable to access the email as the password is not being recognised?? HELP
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Jan 5, 2012
When I go to Setup I am unable to access my email accounts. I had them in and working stellar until I upgraded to 6.0.
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Jun 12, 2012
I have been having trouble accessing my personal email settings once I log in to Existing Users and enter my user name and password I get a message saying " Blank user name. Type a valid user name"?
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May 5, 2012
I have just bought a 9790 and can not set up email. It only asks for enterprise account information but I don't know what that means. On my work blackberry I was able to easily set up both my personal AOL and hotmail accounts but I am not being given the option with my new phone. Can anyone help please, I'm getting very frustrated with not being able to find a blackberry technical support service or helpline!
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Jul 25, 2011
I'm not able to access email account setup since installing the latest OS. Is there a way to revert to the earlier version?
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Jul 7, 2010
I have a Blackberry Curve 8330.I am using Windows Vista Home Premium.I am using Outlook 2000.I would like to sync my contacts, tasks and calendar between Outlook 2000 and my Blackberry.I understand that I need Blackberry Desktop Manager 4.2 service pack 2 or earlier.Please advise on how I can obtain this download.
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Dec 29, 2011
why there is no support for OWA in Nokia ! while Ihpone have the outlook pro app for OWA.and Blackberry can configure an OWA without activesync!
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Oct 14, 2011
I have had my work emails on my Blackberry for the last few months. Yesterday it asked me validate my account. I re-entered my password, but it said it couldn't connect, password/details were incorrect.
I have deleted the account, and tried to add it back in - but still comes with the same error. I can access Outlook Web Access on my laptop, so the connection details are definitely correct, but it wont let me link to my phone any more?
Not sure if this is linked to the problems this week, and therefore may work once everything is back to normal, or if there is another error?
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Aug 19, 2011
After the recent GB update on my Droid X2 I am no longer able to access my outloook webmail url using the browser. Before being forced to take the GB update, I could type in https://webmail.medplus.com. I would get a certificate message and after hitting continue I would get the prompt for user name and password. I've tried other browsers with no luck. I've spent hours on the phone with Verizon support and we've narrowed it down to only phone that have GB software. I had this exact same issue with my Droid X when I got that GB update and moved to the X2 because that wasn't supposed to get GB. I've tried other android phones and those without GB I can access the site without issue.
Is anyone else having trouble accessing an outlook webmail url thru their browser with the GB update? My suspicion is that after the update google isn't playing well with microsoft as I've noticed some issues with hotmail post update that didn't exist preupdate.
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Feb 10, 2010
How can I access my Bold's internal memory? Like, where my pictures go after I save them from MMS? As well as the contacts that are saved to my phone...NOT the sim card?
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Feb 20, 2010
Following the discussion I have read about "similar" problems I have new one.I am not able to connect my phone to the car`s handsfree. I can identify the phone via hansfree and when I try to connect that (listen mode of BB bluetooth) I will receive message at the car`s display that this phone is not compatible. Otherwise I tried second alternative to leave the phone with bluetooth active then I tried to find the phone with car`s handsfree and connect. Everything was all right till the moment when BB had displayed me message box to enter key access code. I left that empty and next message box was displayed asking me to insert alphanumerical key access code. I left that also empty I was pushed to the first box
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Mar 31, 2010
I'm unable to read individual emails when using the Outlook Web Access site in the internet browser window.I am using this to check work email and would rather do it this way (over the internet) than using the e-mail client that is part of the device. I'm able to log-in to my inbox and see everything I should see, however when I try clicking on an individual email to read it, nothing happens. I've tried clicking on the sender's name, the subject line and everything else on the line for that email. When I do that nothing happens.Am I doing this wrong? Is there somewhere else I'm suppose to click? Is there possibly some setting that needs to be turned on or maybe one that is on that should be unchecked?Any help would really, really be appreciated.
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Jul 29, 2010
I just installed OS 5.0.0.822 and runnin windows XP on my computer.anyway, for some reason I can't access my 4GB memory card using windows explorer like i used to. I do have "media card support" on, "Mass Storage Mode Support" on, and "Auto enable mass storage mode when connected" on.
Is there something i am doing wrong or setting that got changed?
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Jul 19, 2010
Bought an E72 in preference to Blackberry. Want to use it to get work email but rest of Co. uses Blackberry. IT dept say I can't therefore access work email on my phone as the server is specifically set up for Blackberry. Is this just them being inflexible and is there a way I can get my work email on this phone given their feedback?
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Aug 25, 2010
I sync my BB with Outlook via Google Calendar so the process goes Blackberry to Google Calendars to Outlook via a cable on my PC.
The problem I have is:
Create a calendar item in Outlook -> shows up fine in OWA and on the BB.
Create a calendar item on BB -> shows up in Outlook but not in OWA.
Anyone else come across this? Surely OWA reads the same info as the Outlook client? Why isnt it seeing the calendar item created on the BB?
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Mar 14, 2012
My phone is registering: - Uncaught Exception: java.lang.ArrayindexOutOfBoundsException. I therefore cannot access my text messages.
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Jun 1, 2010
I am having trouble with some things that I havent been able to figure out by now and this is my last resort where to find answers. This issue is really bugging me. After literally spending two weeks with my service provider telephoning most time waiting in witing for a call center agent to get connected to and being each time transferred to another division to a last being transferred to the divission where I first started at speak meoving in a cricle and no one being able to help me and this whole theater every day the same for two weeks, I am turning now to the people here hoping I could find some answers
1) My provider in Switzerland is sunrise (BIS), so I went on to the website sunrise.blackberry.com and entered my existing accounts, 4 of them. Additionaly I registered a new blackberry email address to be able to use the true push service which is xx@sunrise.blackberry.com (xx being just a placeholder for my real name). The problem is though that I haven't been able to find out the mail settings I have to enter into my Mail Programm on my PC so I can access the emails on my computer. I dont know if it's a pop server, an IMAP server and not to speak of the mail settings of the server settings for incoming and outgoing email. Since it's actually a BlackBerry server I figured that the servers are BB managed (no one at Sunrise Switzerland even knew what BIS is or that you could receive PUSH mail with the Blackberry email).
2) I tried to register a new email address at https://bis.na.blackberry.com/html for a direct xx@blackberry.com email address thinking that maybe with this, it would easier to find infos about the settings. The problem here is that I have to enter my PIN (no problem) and ESN/MEID number. The Problem is that I haven't been able to find those numbers now mather how hard I tried; they are not even listed in options>status.
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May 29, 2011
I have created an email address with an @blackberry.com ending, and I cannot access it on my phone, and now there are password issues and my password was emailed to my blackberry email account which of course I cannot access for some reason
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Jan 11, 2010
My Blackberry has worked fine for 13 months. Today I looked up a contact in Outlook on my laptop and I only had 11 instead of the 1200+ I used to have. I still have all the contacts on my device. When I synced my device with my laptop it only synced those 11 contacts. I can't get the other 1200+ into Outlook on my computer. Help!
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Jul 17, 2012
I have stopped receiving emails from my ymail account on my BB Curve and am unable to access 'email accounts' in Set up. When I click on the icon I get a message saying 'your device had a problem connecting to the server'.
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Nov 29, 2011
Received a meesage from Blackberry saying my gmail could no longer be delivered. I was instructed to enter setup and re-enter my password.
But clicking on mail within setup brings no setup options ...unlike the other like Blackberry Messenger or instant messaging. Once I have clicked on mail settings I find that I cannot exit setup at all (no problem if I select anything other than mail) and must turn off the deivice to restore capability.
This has probably occurred after an OS upgrade ? ..running 6.0 bundle 2534.. though until the Blackberry message I hadn't noticed a problem.
Is there a fix or is there the abilty to backout the upgrade ?
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Oct 11, 2011
i have been unable to access my email setup. I click on the icon and most times nothing happens, other times it goes to the next screen but that's it. I also can't access my personal email on the phone. Both my bb email acct and personal are there but only the bb email works. Is there a way to reinstall the email set up software or somewhere I can take the phone to have it done?
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Mar 10, 2011
I changed my gmail password today on my laptop.Blackberry then sent me an email telling me to go to my email settings under "setup" to set up my new password. However, whenever I try to access the "internet email account" option from the email accounts setup page, I automatically get transferred back to the setup page. When I tried to access "internet email account" a few times in a row, my blackberry froze and I had to restart it.Consequently, I cannot access my email at all since I cant even type in my new password.
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Feb 10, 2012
I was hacked today and had to change all my e-mail passwords. Now I am unable to access my e-mail accounts on my Blackberry BECAUSE, when I change my password, Blackberry says they will send the new password to my phone - and of course I cannot access the e-mail accounts or the new password there. I need the answer and new passwords to be sent to my e-mail accounts, so they will show up on my computer!
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Dec 26, 2011
I got a BlackBerry Curve 8520 for Christmas and it won't allow me to set up personal emails, I only have the BlackBerry Enterprise option. I have gone to advanced options and gone to HRT and have sent away for registration as suggested on another page, but I have received no confirmation the message was sent, and I am still unable to access email. Also I cannot down load BlackBerry APS or Facebook. I am an 02 ready to go customer..
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Jul 13, 2011
My unit is a Blackberry Curve 9300.I recently changed my password on my email accounts using my Mac. The same email accounts that were setup in my BB Curve.Having done this, I received a mail on my BB stating that I cannot receive emails from the accounts I changed my password on until I update the email setitings on my BB.So I go to SETUP, click EMAIL ACCOUNTS and I was asked, "Are you ready for your device updates?". I click YES and I was brought to a browser with a link "DOWNLOAD MAIL SETUP" which I clicked. And then the phone hangs.I restarted but now I cannot seem to access the "EMAIL ACCOUNTS" link on the setup folder so I can update my password. When I click, nothing happens.
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