BB Software :: Unable To Access My Email Accounts On It
Feb 10, 2012
I was hacked today and had to change all my e-mail passwords. Now I am unable to access my e-mail accounts on my Blackberry BECAUSE, when I change my password, Blackberry says they will send the new password to my phone - and of course I cannot access the e-mail accounts or the new password there. I need the answer and new passwords to be sent to my e-mail accounts, so they will show up on my computer!
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Jan 5, 2012
When I go to Setup I am unable to access my email accounts. I had them in and working stellar until I upgraded to 6.0.
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Jul 17, 2012
I have stopped receiving emails from my ymail account on my BB Curve and am unable to access 'email accounts' in Set up. When I click on the icon I get a message saying 'your device had a problem connecting to the server'.
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Jan 16, 2012
iv had my bold for a year and from i first set phone up i have not been able to go in to my email account set up menu. it does not do anything when i try and select it. its never been a problem as i only have one email address and never needed to add or edit account but know i am not receiving emails as i need to validate enail address with blackberry and cannot do this through my phone. iv tried restarts and registerng with wireless netork but nothing it works. i just cant click on the account icon .
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Sep 28, 2011
I Bought a phone X10 with 2.1 update and i updated it to 2.3.3 Gingerbread and now the problem is i cant access gmail accounts(including Android market) .how to uninstall all gmail related apps n install it again..(i checked in manage applications ..but i dont find option to unistall ..).
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Jun 7, 2012
I've been ytrying while more than two weeks to enter my Email Accounts Manager on my BB 9700 as we usually do that is with my email adress (as user) and keyword with which I sign up on my BB ID account, but I always get the error that says that my user or my keyword is not valid and I'VE ALREADY CHECKED AND CONFIRMED THIS INFO but i still get the same error and I can't add new email accounts!!!!
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May 19, 2011
For some reason my 9300 will not let me going into the e-mail accounts option in set-up! I need to validate my password as it has been changed on my email server. It's work up until now! any ideas guys? I've tried re-boot and making sure the software is up to date but failed.
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Aug 6, 2011
I just got an email on my phone saying that I need to validate the password for the email I had registered on my phone. So I went to the setup and clicked the Email Accounts option and nothing happened. I tried pressing again and it won't open up the settings for the email accounts setup.
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Jul 21, 2012
I had my company email account on my Curve 9330 and it would not let me validate my account. So I deleted that account and tried to recreate it. I go to Settings>Email Accounts, but when I try to click on Internet Email Account to create it nothing happens. I can open Enterprise Account fine, but not Internet email accounts. I have two other accounts setup under that, but it will not let me access those either. BTW I am running 6.0.0.431.
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Jun 8, 2010
I'm trying to set up my email accounts on my Nokia X6 but it's just not happening.I use the email set-up wizard and when I put in my email address and click "ok" it just keeps coming back with "unable to connect to server. Try again later" I've also tried by going into my Nokia Ovi Account settings and "verifying" my email account but no luck.This is the same for my yahoo mail and google mail.Any ideas?
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Sep 2, 2011
I would like to read my email on the BB and i have already added my hotmail-account. That's working fine.Now i like to add another emailaccount from my own domain. Although i am 1000% sure i use the right account login details (its working on mail2web.com) i cant add these accounts. [code]...
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Sep 20, 2012
I got my BB Bold 9900 just after Christmas and had no problems in setting up my email accounts onto my device (hotmail & sky) however upon downloading the Olympics app it appears too of deleted these. I have gone to my setup and clicked on email accounts but its just not working. It clicks but doesnt act on the click (i can click like 20 times and nothing happens) and the screen remains the same like I havent clicked on anything. I can click on other options as BBM and it goes staright to my BBM chat so no problems with the button except for it doesnt act upon the email account.
I am with T Mobile who have been most unhelpful with this, I have done software updates and still this is not working
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Aug 17, 2011
I keep receiving the message when attempting to set up my AOL account that it somehow was registered to another account (it was not) and I need to transfer the data over to my number. I do that and it says accepted but nothing appears and it is not transferred. What can I do to get my AOL account registered?
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Dec 16, 2011
I while back after installing an update on my phone from the BB site. I am not sure what the update was it was a few months ago. I lost my email accounts. When trying to add them back by going into SETUP and then clicking on EMAIL ACCOUNTS nothing happens, no errors. It just sits there. I've wiped the device earlier today and still nothing happens when I click on the Email Accounts icon.
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Oct 26, 2011
I'm not able to activate my email accounts on my device, Each time i try to activate them it tells me to verify my email password and while it is processing, it tells me: "Sorry, unable to continue your session. Please log in again."
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Oct 1, 2012
I am not able to send or receive emails in my 9320 through wi-fi (don't have data, so not sure if it would work that way).Report says wi-fi connected, but email does not seem to recognise it anymore.It was working fine a few days ago and I have not done any software update till now, trying to fix the problem.
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Feb 21, 2010
I keep getting an error stating; "Unable to add account. Please check your information and try again."Now, I'm not sure what my Mailbox name is.I was told to log in on my computer's browser to my work email via Outlook Web Access and put the cursor over the inbox to read the name on the bottom of the screen.This is all it reads: "https://webmail.(companyname).com/owa/#. What do I use for the mailbox name?
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Jul 6, 2011
Today I got a new handset and after restoring all my backup and carrying out an enterprise activation on my work Lotus Notes email account I tried to reactivate my hotmail and gmail accounts on the phone.
When I tried (try) to set up these accounts the following happens:
1. I go to the E-mail settings icon on the device.
2. The following message is what I am shown on the screen:
"A new BlackBerry device has been detected. You must move your e-mails accounts to recieve e-mail on this device. To move an e-mail account, you will need to type the e-mail account password. At least one e-mail account must be moved to set up e-mail on this device." (This is the message displayed)
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Aug 24, 2010
For some reason I am unable to reply to emails with one my email accounts. To be more specific I can type in my response but when I hit the menu the send option is gone. The only choices I get are "save as draft" and "full menu".
I used the search but was not able to find a solution.
I am thinking this started to happen when I DL'ed v5.0.0.602. I tried practically everyone option available. I did the following in hopes for a fix:
- battery pull
- service books
- deleted the email account & re-added
I even did this combo: service books, deleted account, service books, added account & pulled battery.
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Sep 30, 2011
When I go to activate my emails (4) and hit the Verify button. It loads to a new screen and says "Sorry, unable to continue your session. Please log in again." I have done that about 10 times and isn't working.
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Sep 20, 2011
i am having problems with my bionic adding accounts under the my accounts settings area. every time i try to add my picasa, facebook, Internet, or twitter it says 'an error has occurred please try again later'. when trying to add an email account it says auto setup is not available for the provider (tried with my gmail, yahoo, hotmail, & verizon accounts). i got around that by finding the manual values to fill in for each provider account, but that's just email. i am pretty miffed on the others not working.
mostly because i would like to have picasa in my gallery and be able to share photos from gallery or after taking with camera app to picasa and/or facebook. i do not want to have the facebook for android app on my phone, so just having the account set up in blur would be sufficient. i have tried taking my timezone off the automatic setting and retrying to add picasa account, still no joy. still in my 14 day trial with the bionic and am certainly being swayed by this issue
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Sep 5, 2012
I have used Blackberry for about 5 years now and upgraged 3-4 times. Each time my Blackberry email has transferred across into the automatice email set up. I upgraded last week again to the new Bold 9900 and this time the email has not come across. It is still there on the blackberry pc page to edit signatures etc., and when I select the option to 'update device' I get the error message 'unable to find device'. I've tried everything, and contacted "Orange" who say they are also unable to access the email as the password is not being recognised?? HELP
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May 29, 2011
I have created an email address with an @blackberry.com ending, and I cannot access it on my phone, and now there are password issues and my password was emailed to my blackberry email account which of course I cannot access for some reason
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Jun 12, 2012
I have been having trouble accessing my personal email settings once I log in to Existing Users and enter my user name and password I get a message saying " Blank user name. Type a valid user name"?
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Nov 29, 2011
Received a meesage from Blackberry saying my gmail could no longer be delivered. I was instructed to enter setup and re-enter my password.
But clicking on mail within setup brings no setup options ...unlike the other like Blackberry Messenger or instant messaging. Once I have clicked on mail settings I find that I cannot exit setup at all (no problem if I select anything other than mail) and must turn off the deivice to restore capability.
This has probably occurred after an OS upgrade ? ..running 6.0 bundle 2534.. though until the Blackberry message I hadn't noticed a problem.
Is there a fix or is there the abilty to backout the upgrade ?
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Oct 11, 2011
i have been unable to access my email setup. I click on the icon and most times nothing happens, other times it goes to the next screen but that's it. I also can't access my personal email on the phone. Both my bb email acct and personal are there but only the bb email works. Is there a way to reinstall the email set up software or somewhere I can take the phone to have it done?
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Mar 10, 2011
I changed my gmail password today on my laptop.Blackberry then sent me an email telling me to go to my email settings under "setup" to set up my new password. However, whenever I try to access the "internet email account" option from the email accounts setup page, I automatically get transferred back to the setup page. When I tried to access "internet email account" a few times in a row, my blackberry froze and I had to restart it.Consequently, I cannot access my email at all since I cant even type in my new password.
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Dec 26, 2011
I got a BlackBerry Curve 8520 for Christmas and it won't allow me to set up personal emails, I only have the BlackBerry Enterprise option. I have gone to advanced options and gone to HRT and have sent away for registration as suggested on another page, but I have received no confirmation the message was sent, and I am still unable to access email. Also I cannot down load BlackBerry APS or Facebook. I am an 02 ready to go customer..
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May 5, 2012
I have just bought a 9790 and can not set up email. It only asks for enterprise account information but I don't know what that means. On my work blackberry I was able to easily set up both my personal AOL and hotmail accounts but I am not being given the option with my new phone. Can anyone help please, I'm getting very frustrated with not being able to find a blackberry technical support service or helpline!
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Jul 13, 2011
My unit is a Blackberry Curve 9300.I recently changed my password on my email accounts using my Mac. The same email accounts that were setup in my BB Curve.Having done this, I received a mail on my BB stating that I cannot receive emails from the accounts I changed my password on until I update the email setitings on my BB.So I go to SETUP, click EMAIL ACCOUNTS and I was asked, "Are you ready for your device updates?". I click YES and I was brought to a browser with a link "DOWNLOAD MAIL SETUP" which I clicked. And then the phone hangs.I restarted but now I cannot seem to access the "EMAIL ACCOUNTS" link on the setup folder so I can update my password. When I click, nothing happens.
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Jan 20, 2010
for the past week i was unable to access my email services. I have done a handheld wipe as well on my phone also after that which result that my email icon etc is not showing anymore. When i run a diagnostic test everythingis fine except for the PIN-PIN.
Blackberry registratio:Yes
Connected to Blackberry: Yes
PIN-PIN: No
I phoned my service provider and according to them everything is in order on there system. They have tried to resend my email service books but i don't recieve it. Data service etc is working fine and my phone register on the blackberry network. Please assist as i am unable to setup my emails etc or connect to messenger etc....
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