BB Bold :: Unable To Access Email
Sep 5, 2012
I have used Blackberry for about 5 years now and upgraged 3-4 times. Each time my Blackberry email has transferred across into the automatice email set up. I upgraded last week again to the new Bold 9900 and this time the email has not come across. It is still there on the blackberry pc page to edit signatures etc., and when I select the option to 'update device' I get the error message 'unable to find device'. I've tried everything, and contacted "Orange" who say they are also unable to access the email as the password is not being recognised?? HELP
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Feb 21, 2010
I keep getting an error stating; "Unable to add account. Please check your information and try again."Now, I'm not sure what my Mailbox name is.I was told to log in on my computer's browser to my work email via Outlook Web Access and put the cursor over the inbox to read the name on the bottom of the screen.This is all it reads: "https://webmail.(companyname).com/owa/#. What do I use for the mailbox name?
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Jan 5, 2012
When I go to Setup I am unable to access my email accounts. I had them in and working stellar until I upgraded to 6.0.
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Jun 12, 2012
I have been having trouble accessing my personal email settings once I log in to Existing Users and enter my user name and password I get a message saying " Blank user name. Type a valid user name"?
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May 5, 2012
I have just bought a 9790 and can not set up email. It only asks for enterprise account information but I don't know what that means. On my work blackberry I was able to easily set up both my personal AOL and hotmail accounts but I am not being given the option with my new phone. Can anyone help please, I'm getting very frustrated with not being able to find a blackberry technical support service or helpline!
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Jul 25, 2011
I'm not able to access email account setup since installing the latest OS. Is there a way to revert to the earlier version?
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May 29, 2011
I have created an email address with an @blackberry.com ending, and I cannot access it on my phone, and now there are password issues and my password was emailed to my blackberry email account which of course I cannot access for some reason
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May 13, 2010
I've seen a few post that sort-of answer my question, but none seem exactly right. I have a Bold 9700 and use a BIS to retrieve my personal email from my ISP's POP server. I don't use BES. When I'm at home or at work and have direct access to email, I'd like to turn off my bb email client. How can I do that?
In one post I saw the recommendation Messages > Options > Email Reconciliation > Wireless Reconcile -> set of Off. Is this enough? (I have my BB set up for wi-fi connection when I'm home, in case that makes a difference.)
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Jul 17, 2012
I have stopped receiving emails from my ymail account on my BB Curve and am unable to access 'email accounts' in Set up. When I click on the icon I get a message saying 'your device had a problem connecting to the server'.
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Nov 29, 2011
Received a meesage from Blackberry saying my gmail could no longer be delivered. I was instructed to enter setup and re-enter my password.
But clicking on mail within setup brings no setup options ...unlike the other like Blackberry Messenger or instant messaging. Once I have clicked on mail settings I find that I cannot exit setup at all (no problem if I select anything other than mail) and must turn off the deivice to restore capability.
This has probably occurred after an OS upgrade ? ..running 6.0 bundle 2534.. though until the Blackberry message I hadn't noticed a problem.
Is there a fix or is there the abilty to backout the upgrade ?
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Oct 11, 2011
i have been unable to access my email setup. I click on the icon and most times nothing happens, other times it goes to the next screen but that's it. I also can't access my personal email on the phone. Both my bb email acct and personal are there but only the bb email works. Is there a way to reinstall the email set up software or somewhere I can take the phone to have it done?
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Mar 10, 2011
I changed my gmail password today on my laptop.Blackberry then sent me an email telling me to go to my email settings under "setup" to set up my new password. However, whenever I try to access the "internet email account" option from the email accounts setup page, I automatically get transferred back to the setup page. When I tried to access "internet email account" a few times in a row, my blackberry froze and I had to restart it.Consequently, I cannot access my email at all since I cant even type in my new password.
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Feb 10, 2012
I was hacked today and had to change all my e-mail passwords. Now I am unable to access my e-mail accounts on my Blackberry BECAUSE, when I change my password, Blackberry says they will send the new password to my phone - and of course I cannot access the e-mail accounts or the new password there. I need the answer and new passwords to be sent to my e-mail accounts, so they will show up on my computer!
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Dec 26, 2011
I got a BlackBerry Curve 8520 for Christmas and it won't allow me to set up personal emails, I only have the BlackBerry Enterprise option. I have gone to advanced options and gone to HRT and have sent away for registration as suggested on another page, but I have received no confirmation the message was sent, and I am still unable to access email. Also I cannot down load BlackBerry APS or Facebook. I am an 02 ready to go customer..
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Jul 13, 2011
My unit is a Blackberry Curve 9300.I recently changed my password on my email accounts using my Mac. The same email accounts that were setup in my BB Curve.Having done this, I received a mail on my BB stating that I cannot receive emails from the accounts I changed my password on until I update the email setitings on my BB.So I go to SETUP, click EMAIL ACCOUNTS and I was asked, "Are you ready for your device updates?". I click YES and I was brought to a browser with a link "DOWNLOAD MAIL SETUP" which I clicked. And then the phone hangs.I restarted but now I cannot seem to access the "EMAIL ACCOUNTS" link on the setup folder so I can update my password. When I click, nothing happens.
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Jan 20, 2010
for the past week i was unable to access my email services. I have done a handheld wipe as well on my phone also after that which result that my email icon etc is not showing anymore. When i run a diagnostic test everythingis fine except for the PIN-PIN.
Blackberry registratio:Yes
Connected to Blackberry: Yes
PIN-PIN: No
I phoned my service provider and according to them everything is in order on there system. They have tried to resend my email service books but i don't recieve it. Data service etc is working fine and my phone register on the blackberry network. Please assist as i am unable to setup my emails etc or connect to messenger etc....
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Jun 22, 2011
I am unable to access my email or text messages by clicking the feed indicator icons at the top of the screen.
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Sep 11, 2011
when i click on setup and then on email accounts, it returns to the setup page and then freezes.
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Jun 11, 2012
since syncing/updating this weekend, i cannot access my e-mail. says a password is required, but the settings are grayed out when i attempt to access.
Info:
iPhone 3GS (8GB), iOS 5.1.1
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Aug 23, 2011
I can't access my email. i tried to go to set up an email icon but said that i need to log in. Unfortunately i am an existing user but i can't remember my username and password.
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Jun 6, 2012
I am using Black Berry curve 9380. For last one week I am unable to open my email accounts in my phone. I can recieve the mails but not read and send mails through my phone. The error message which is being promted each time is : "Uncaught exception: java.lang.ArrayIndexOutofBoundsException"
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Sep 29, 2012
I have been trying to access Yahoo email thru the Browser on the Lumia 800 phone. Every time I access the [URL] website and enter my login name and password and submit, I repeatedly get the same page again and again which asks me to verify my password. There seems to be a software error in the Lumia 800. I have contacted the Nokia helpline which was unhelpful as usual. This time, they informed me that this error IS possible while accessing Yahoo email thru the browser and that no solution is possible. The only suggestion they had was to use the synchronization method to access the Yahoo mailbox - but this solution is not feasible for either accessing the older emails and or for sending file attachments.
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Jun 25, 2012
Thus I cannot add, modify or remove any mail accounts. I tried to download the Email utility but it does not download either.
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Mar 22, 2012
i bought this phone from America and on sprint network and brought it down to the UK to use, it was unlocked and can work on new sim but cannot connect to internet from the network except through wifi so if i am on the road it can`t connect to internet except if i am within wifi area so what can i do?
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May 16, 2012
There are some photos I cannot access from my PC.The Photo's Properties (on the Device) show "Device/ home/ user/ camera/ ....",however, I cannot find any photo at all either on "Blackberry/ camera" or "Blackberry / pictures" folders from my PC.There are over 60 photos I would like to take the copy to my PC.
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Apr 16, 2012
currently im using a BB 9780 Bold without a 3G plan and my wifi access just got screwed up, basically even though the phone itself says im connected to the hotspot/wifi network, i am actually still unable to use the internet services or social networking sites.
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May 29, 2010
I cant access my email at all someone told me that i have to setup my BIS account but when i try to it tell me that my account can be access via HTML and i have to do it through my blackberry but i don't know how.
And when i try to send an email it tells me that no message service configured
I have my yahoo email set up and it tell me that an icon has been send to my home screen but nothing has
I just got my phone yesterday and i havent bee able to access my email accounts
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May 31, 2012
i wish to inform you that email messages are not droping on my phone
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May 31, 2012
i use bb 9700 but it has been used by a friend before transfering it to me,i wish to use my own email add on it but i m finding it difficult to register my email account on the phone.how do i wipe his email address on the phone and creat mine on it.
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May 30, 2011
I change my network from zain to wataniy but all my e mail not work when I try to log on to my old e mail I find my old 4 e mail id but when i try to enter the password to active my e mail give me error "sorry , unable to continue your session please log in again "i try so many times but its not work i call my new ISP he tell me its from the phone we cant do any thing i can't remove my old e mail or active them?
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Mar 7, 2012
I can't access email or texts.
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