BB Curve 8500 :: Cant Connect With Email
Jun 28, 2010
Im just picked up my curve 8530 with koodo. I have a data plan with unlimited windows live, hotmail, etc... i go to add my email address and it adds it in the list of addresses in the email setup. So when i go to my messages window and i try to compose an email it says "No message service configured. You will be redirected to the Setup Wizard to setup your email" . I also registered with the koodo bis site so i can view my email addresses on my comp as well.
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Aug 3, 2010
I updated my 8530 operating system to 5.0.0.734 a couple of days ago. Today I noticed that I had not been receiving email since the update. When I try to use the email connection, I get "Your device had a problem connecting to the server."Is the server down, or have I caused a problem on my BB by updating the operating system?
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Mar 23, 2010
My wifi at home is password protected, but when i first got my BB and connected it, it worked great, until yesterday it decided to play reindeer games.Like i said...It used to work great, but all of a sudden it just wont connect. It just says unable to connect reason: failed to associate with the network.what is wrong with my phone? why are all these little niggling problems arising in a phone that is only a couple weeks old?
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Apr 18, 2010
Device info
Bell Mobility
Curve 8530, OS 5.0.0.337 (platform 4.2.0.136)
Apps and free space
File free: 117980906 bytes
Battery pull did not fix the issue.
I've had my Curve BB for over a month with little to no problems (it stopped 'pushing' to my custom email a couple weeks ago, but I researched and resent the service books, etc. and it worked fine after that). Now, however, it has dropped/removed my two custom email icons. Poof. Gone. One minute they were there, the next, gone. I've already checked to make sure they weren't hidden. They're not. I went into email setting again and it no longer even showed them as having been set up - one of them being my home email that is pushed to my BB and the second being my BB email itself.
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Jul 20, 2010
I am having problems with the email on my blackberry - every time I reply to an email, I get sent the original email (which I am replying to) to my phone again. Does anyone know how to stop this?
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Aug 5, 2010
i had tmobile and switched simple mobile .with this company you must use opera mini to connect to the internet .i can connect using opera mini but my apps like facebook won't connect .how can i change the browser from bb to opera.
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Aug 26, 2010
I have got a used BB8520 as a gift and am currently using. I can see the wifi networks when i use the setup wizard, but after it trie to connect, i get this " - " symbol against my wifi ( in the wifi options). The wifi SSID is recognized and i face this same issue across all the wifi networks i tried to connect. I am currently using the T-mobile prepaid card. I cannot browse the internet and i feel really bad that blackberry has this wonderful device which cannot perform a basic function like wifi connectivity easily.
Kindly help me, as i really need the wifi connectivity. As a student the data plan seems too expensive.
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Mar 2, 2010
Just received my Curve today. Not sure if this is to do with my service provider or the handset itself! I am also a bit of a techno-phobe!I cannot connect to the internet! On my old LG Ku990 i could easily connect to the web with no need to set anything up and got charged per data received (this actually was included in my free calls). I had such high hopes for the curve to be better than that! I do not know how to set up my curve to be able to acces the web. on the set up menu all the options i have are for a wi-fi connection to my home braodband wireless router. Why can't i just connect via the phone as i could on my old LG? When i try and connect to my home broadband it asks for a PSK code and i do not know what this is or where to find it!Is it possible to connect to the web without using my home broadband router?Any help will be much appreciated as i am dying to use this new phone to the best of its ability!
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May 21, 2010
I have tried and tried, but can't get Media Sync to find my BB Curve.
Desktop Manager can find my BB - and it says it's working & connected, but when I launch Media Sync, after 3 mins of searching, it says "Please connect a BB device".
I have tried without launching DTM - i.e. launching Media Sync on its own.
I have tried all variations of restarts, of both BB and laptop AND removing the battery at all sorts of stages in the process. No joy.
I don't see a drive on Windows Explorer with my BB however.
I'm running Windows Vista, SP1.
1. Device model number: 8520
2. carrier or mobile provider: Virgin Mobile
3. OS release v 5.0.0.592
Extra history:
1) I downloaded Desktop Manager from the CD and then updated it automatically.
2) I then followed some detailed instructions from this forum elsewhere and totally removed every trace of it (including regedit entries).
3) I downloaded a clean copy of the latest DTM from BB website
4) I then updated the Curve OS software - now on version 5.01 (and yes, like everyone I prefered the old style of key locking!)
5) I also replaced the USB cable since that seemed to provoke a constant cycle of reboots on my BB - this was an earlier problem that a different cable fixed, but that's another story!
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Jun 20, 2010
I need to find the mac address for my BB so I can connect to my router. Can anyone tell where I can find it?
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May 11, 2010
I have the Curve 8520.I am a unique case of this, because with T-Mobile there is a way you can have a Blackberry without the data plan, so when I am trying to connect to the internet, it is ONLY through wi-fi.
On the home screen, the Wi-Fi Logo is lit up white, and it says the name of my network. However, when I try to access any webpage, the message comes up:"Unable to connect to the internet, please try again later. If the problem persists, please contact your service provider."It HAS worked before.
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Aug 22, 2010
I have a problem with my dear BB 8530. Basically, I cannot connect to internet through BIS when I am in connection mode 1XEV, that means that I am inside the EVDO net. Once I make a web page address request or update twitter, the device remains 10 secs trying to get response from the net and later it switches to the 1X connection mode, and is in this mode that data access works!!!!!
My mobile company gives me a procedure to apply "provisioning" to my mobile but, despite introducing new provisioning password and check all, I have been suffering this flaw on my cell phone!!!Well, I need help! is there any diagnosis procedure to know if the problem is the cell phone or a net configuration problem?
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Aug 20, 2010
Out of no where, all my connection is lost. I go to service status and it says my blackberry internet service, enterprise server, active profile, ssid, type are all "not connected" how do I connect them?
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Jun 9, 2010
I have a Curve 8520 from TMobile (US).I also had a Pearl 8100 from Fido (Canada).I got the Curve unlocked and want to use it on the Fido network instead of the Pearl. I seem to have gotten everything working on the Curve, except for the email.I had the same email accounts (gmail, hotmail) set up on both phones, but for some reason now that I've switched over to the Curve on the Fido network, I can't send or receive email.I've checked all my settings, and they seem right.I can access the web, my Wi-Fi is set up, and I can send & receive texts. Anyone have any ideas about this email problem? Also, I can't remember my account username for the BB website to access my account online to change the email.When I ask to send my password, it says it has been sent to my BB, but of course I can't receive email, so I'm not getting it.
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Sep 3, 2010
Really loving this phone (8520) and a massive leap from my last phone.
Having trouble with connecting to my or my works wifi. It registers both routers and displays the name across at the top of the phone and in wifi settings I have a black square with a white dash line and a green wifi symbol.
I have a Asda pay as you go sim which is fine for the calls text etc but I hearing not so good for the Internet.
I have managed to get the browser going with the Hotspot setting but I'm guessing this isn't using my home wifi as it as slow as a snail and keeps cutting out.
Without Hotspot enabled it tries to use VodaphoneLive and I get the message "unable to connect to the Internet, please try again later. If the problem persists please contact your service provider"
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Feb 27, 2010
when i go onto setup-setup wizard-email setup, there is no option for adding a personal email account how do i add a personal email account?
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Jan 27, 2010
New to Blackberry I am finding my way round slowly. Trying to set up my email address I get as far as Email Set up but the only menu option shown is 'I want to use a work email account with a BB Enterprise Server' cannot find any other but there is a scroll bar do the right hand side of menu window-do `i need to scroll down? How do I do that?
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Sep 9, 2010
I recently bought a blackberry 8520 curve on prepaid (vodacom).I am having trouble setting up my email address. When I enter the email setup, it doesn't provide an option to set up a personal email account - only one option for blackberry enterprise server. I bought this phone because I need to check my mail on the go quite often and now I can't even get that to work.
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Mar 19, 2010
My phone is the Blackberry Curve 8530
1. I have two e-mail accounts set up on my phone. One the one, the red * alert symbol always shows up on that email account's folder, but for the other one the red * alert symbol for new messages shows up on the separate "messages" folder. how do i fix this?
2. I keep randomly receving the message alert symbol (the red *) on my SMS folder, but I click it and i don't have any new messages and all of my messages are read... what's the deal here?
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Aug 18, 2010
I have a BB 8520. Suddenly when I compose new email it is not able to fetch the addresses from the "Address book"
If I enter an email address like there is no "Send" menu, there is only "Save Draft" menu I have sent the service book several times, rebooted the BB (battery pull), still it is not helping. When I send SMS, it can access the address book. If I get an email, I can reply to email. From address book, I can click on an email id and send email.
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Jun 3, 2010
Starting yesterday, all my incoming emails will not let me delete them. Each time I delete the message it immediately shows up in my inbox again. I have a Gmail account and my Gmail Inbox on my PC is not mirroring this problem. Not only does it not stay deleted but it adds the message as if I've had a reply. For example: "Subject: June 5 Campout (8 items)" Well, the 8 items are not replies from others attending the campout, but rather, it is the same message in my inbox 8 times. Can someone please tell me how to stop this. tried to see if a setting has been changed, but am unable to determine if this has occurred. I am trying to see if somehow, the option, leave a copy of message on the server has been selected, but again, I do not think it has been changed. The only other possibility I can offer is I recently added my work email account to my personal Gmail account, but that had been working correctly for a week or two before this problem began. Could IMAP options/activation cause this to occur? I had looked into my Gmail settings yesterday before this began but I don't think I changed anything but it's possible.
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Aug 7, 2010
Just got a 8530 from my new work place. I can send/receive mail from the work email account. I can't send/receive email from account called "Desktop". It seems to have been setup in error. It appears in email settings as check box as whether or not to use it along with work email account that does work. The "desktop" account does not appear in the email set up wizard. How do I delete the "Desktop" account. I have attached the pictures.
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Jun 16, 2010
I just dowloaded and installed desktop software 5.13 and am now not getting any email updates on my curve.I did change me email password in Hotmail, but now cannot reconfigure either of Outlook and my device to allow for continued delivery to my device.I hope someone here can point me in the right direction. I've not been able to find anything via Google or even Microsoft.
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Mar 2, 2010
I am having many problems with my new blackberry curve 8530. I just purchased this last week and can't seen to be able to view my pictures that my brother sends me from across the country of my brand new nephew. I called Bell Mobility and talked to them for 40 mins and I got no where.
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May 28, 2010
I upgraded to 5.0 (i guess) and now i am experiencing problems with email. I can no longer reply to a message from my BB, reply comes up but after composing reply, there is no send option. Also, pre-update I was able to choose deleting from BB & computer, or just BB, now it is only deleting from BB. This I can deal with but I need to be able to reply to messages from my BB, afterall isn't that one of the reasons to have a BB??
I have the Curve 8530.
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Aug 30, 2010
I access my emails from work thru a VPN. I purchased a Curve 8520 cause I understood I could receive my emails on my smartphone. I set up my personal emails, which are working fine. But, I can't figure out how to set up my VPN settings for an email account on the 8520. Co-workers who have other smartphones(not Berries) and connect.
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Mar 2, 2010
I do not ever want my Blackberry to receive any email. I would like to send occasionally. Is this possible? If not is there a software download that will allow it?
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Jan 23, 2010
I have just purchased the curve 8520.... First of all i cant register an e-mail adress, where it asks you to choose an option the only option i have is "I want to use a work email account with a blackberry enterprise server"... I have ran a diagnostics test and in the report it says....
Blackberry Registration : No
Connected to blackberry : No
Blackberry pin-pin : No
Could this be an issue? How do i register to be connected to blackberry?
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May 27, 2010
One of the reasons I bought a Blackberry is because you can send and receive emails on it. I bought a new 8520 blackberry and I cant set up an email address! Ok, I went through the set-up wizard, and when it got to the email part, there is supposed to be 2 options:
I want to create or add an email address
and
I want to use the blackberry enterprise server
My blackberry only has one option..the enterprise server one. Now I don't work in any office environment, so this is of no use to me. I want to use the first option, that my phone doesn't have.
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Aug 1, 2010
Hopefully someone will be able to help me with a problem that I am having.My mum bought an 8520 curve on a pay as you go deal with Orange today and while most thing seem to work ok, we are struggling to get the personal email set-up. I have followed the tutorials and instruction manual but when I go to the set-up option, the only option there is the one to set up a Business Enterprise email, not the personal one.I have been googling around and it seems to be a fairly common thing. Is it just a case of calling Orange and asking them to do something at their end? If so what exactly is it they need to do?Also the MSN and ebay applications that I have downloaded also won't work, I'm assuming that this is down to the same issue?
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Feb 17, 2010
On the 8520. I would like to quickly enable email on and off when out of the UK as all emails become chargeable when not on my native mobile carrier.
My plan is to wait to get emails until the Berry is conneced to a hotel wi fi system. I assume at that point the berry will collect emails via the wi fi and so carrier charges will not apply.
So for convenience I need to enable/disable emails on the fly
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