BB Curve 8500 :: NoData On 1XEV But Yes On 1X - Cannot Connect To Internet Through BIS
Aug 22, 2010
I have a problem with my dear BB 8530. Basically, I cannot connect to internet through BIS when I am in connection mode 1XEV, that means that I am inside the EVDO net. Once I make a web page address request or update twitter, the device remains 10 secs trying to get response from the net and later it switches to the 1X connection mode, and is in this mode that data access works!!!!!
My mobile company gives me a procedure to apply "provisioning" to my mobile but, despite introducing new provisioning password and check all, I have been suffering this flaw on my cell phone!!!Well, I need help! is there any diagnosis procedure to know if the problem is the cell phone or a net configuration problem?
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May 11, 2010
I have the Curve 8520.I am a unique case of this, because with T-Mobile there is a way you can have a Blackberry without the data plan, so when I am trying to connect to the internet, it is ONLY through wi-fi.
On the home screen, the Wi-Fi Logo is lit up white, and it says the name of my network. However, when I try to access any webpage, the message comes up:"Unable to connect to the internet, please try again later. If the problem persists, please contact your service provider."It HAS worked before.
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Jul 8, 2010
So this happens everywhere not just at home but more so there. Up to 5 times a minute or can go hours without doing it. Here is what I have tried:
Updates
##RTN
Reprovisioning (update data profile)
service books
diagnostics
soft reset
batter pull
manual programming
only thing I have not tried is PRL, but that has to do with roaming, I dont need to roam at home...
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Sep 3, 2010
Really loving this phone (8520) and a massive leap from my last phone.
Having trouble with connecting to my or my works wifi. It registers both routers and displays the name across at the top of the phone and in wifi settings I have a black square with a white dash line and a green wifi symbol.
I have a Asda pay as you go sim which is fine for the calls text etc but I hearing not so good for the Internet.
I have managed to get the browser going with the Hotspot setting but I'm guessing this isn't using my home wifi as it as slow as a snail and keeps cutting out.
Without Hotspot enabled it tries to use VodaphoneLive and I get the message "unable to connect to the Internet, please try again later. If the problem persists please contact your service provider"
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Jan 22, 2010
I have a sprint tour and it keeps going between roaming and 1XEV and 1Xev, i tried going to options>mobile network>network technology to set it to 1XEV but it still keeps going between roaming.
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Jul 18, 2010
Sprint 9630:
My phone out of no where went into 1xev and will not go back to 1XEV. Sprint said it is a device issue and i need to have the device replaced. I told them i do not want a refurb since my previous device had to be replaced 4 times (8350i). He said he would see what was in stock, he then told me that he could not replace the device at all since my previous device was replaced so many times. He referred me to "multiple device replacement team" who said I had had to many replacements and that he couldnt even replace the device. He said I need to go to a service/repair center so they can see the phone.
Has anyone had the same issues with the 1XEV dropping to 1xev and not coming back? My service books will not send, my HRT message will not come, (it does say sent, but I never receive the actual registration message), I cannot update profile or preferred network list (says unable to update, if problem persist contact service provider).
2 days in a row, prior to this, every time I tried to call out, my phone would make a busy signal and say "CALL FAILED: PLEASE TRY AGAIN" and when my wife tried to call, it went straight to voicemail.
Now, I am making calls ok and receiving text just not BIS data: (Internet,BBM,PIN,Email)
FYI: I have not made any software updates or anything receent. I am running 5.0.0.624. Have been since May.
Any suggestions on what may have caused this and if there are any suggestions tech support left out?
Also, I really dont want a refurb, how can I get a new device as opposed to a refurb? I have had this device since Dec. 28 or 29 and have had no issues with the device. I dont want to use my upgrade since I havent had this phone a year and would like to save that for when a better device hits the stores.
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Mar 16, 2010
Lately, about once every day or so, I find myself with 1xev. Usually this would mean I am not connected to BB data services but I am not having any connection issues or any slow data times. A batt pull puts me back to 1XEV. What's going on here? I'm USCell, running Alltell's official .419 with no issues.
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Aug 31, 2010
So I bought a second hand blackberry curve 8520 off eBay. The phone is in great condition and I just stuck my own pay as you go sim card in. I have now realised I can't get internet and would really appreciate it if somebody would tell me what to do! I can't find a straight answer anywhere on the internet. So basically I would like to have internet on my Blackberry but don't know who to contact, what to say...
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Jan 29, 2010
I have just taken possession of my very first blackberry, and the instructions are minimal. How do I disconnect from the internet? I have just been pressing and holding the escape button, is that all I do? Are there any icons on screen that show if you are still connected?
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May 9, 2010
Today i bought the blackberry curve 8520 as a prepaid phone to use with my current plan, because my previous phone got stolen.the plan is with optus and has $500 worth of calls, unlimited texting and 700mb of internet, used with a htc dream.but the browser, or any other form of internet, will not connect whenever that sim is in the blackberry
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Jun 27, 2010
I accidentally wipped my Blackberry Curve 8520 and since then i cannot use any of the Internet services through my data plan . I tried back up but still I receive the same message when i try using any of the Internet services .It's not even trying to connect through the operator network plus in the browser options i only have hotspot i can't find Internet browser.
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Jun 1, 2010
Well here is the scoop I switched from my curve to a samsung instinct for a couple of days to try out the touch screen.It was a friends phone.I didn't like it, it was way to simple I like my apps and stuff on my blackberry.So I called sprint today to switch my phone back to my blackberry.I can get calls make calls, however I cannot access the internet or set up my e mail.I have resent my service books and received nothing.When I go back into my setup wizard and say setup e mail it says your device had a problem connecting to the server.When I got to like facebook it says no connection.I just want to get back on my interenet and e mail.
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Jul 11, 2010
Over the past two days I have not been able to access my brower (8520 curve), can someone please explain why? I can enter a www address but it just reads "loading", the little black box in the top right corner flashes then stops, disappears and nothing else happens. I end up closing it the browser down.
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Jan 7, 2010
I recently purchased a curve 8520 for christmas. I went through the process of setting up the wireless but when I go to Manage Connections in the home menu I'm getting a dash (-) next to the wifi connection. It is connectiiong to my wireless network at home but when I go on the browser I get "An error occurred while fetching the reqested page". Also, when I go to Host Routing Table they're not entries. The mobile network I'm using is Digicel but I'm not on any blackberry service plan. Is it that the only way I can access my wirelss at home (or anywhere for that matter) is if I join the service plan? If that's not the case, then how do I get internet access using the wifi connection?
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Apr 24, 2010
Monday i'm going to Paris and i don't like to pay for my blackberry internet when i'm there. Does any of you know how to turn your internet off? So you.don't have to pay for internet when you are in an other country.
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Jun 28, 2010
Im just picked up my curve 8530 with koodo. I have a data plan with unlimited windows live, hotmail, etc... i go to add my email address and it adds it in the list of addresses in the email setup. So when i go to my messages window and i try to compose an email it says "No message service configured. You will be redirected to the Setup Wizard to setup your email" . I also registered with the koodo bis site so i can view my email addresses on my comp as well.
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Mar 23, 2010
My wifi at home is password protected, but when i first got my BB and connected it, it worked great, until yesterday it decided to play reindeer games.Like i said...It used to work great, but all of a sudden it just wont connect. It just says unable to connect reason: failed to associate with the network.what is wrong with my phone? why are all these little niggling problems arising in a phone that is only a couple weeks old?
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Jul 11, 2010
So i am having problems with setting up my email on my curve. i go through the ropes in the setup wizard, but it never seems to save my passwords or actually finish setup. also, i don't seem to have internet access without wifi, i've tried doing all that registration through setup and host routing table, but still nothing.
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Jul 3, 2010
im hoping this will make my problem come across easier, I think the problem im having connecting to the bbm and facebook etc on my phone through wifi is that after id been using them fine while connected to wifi, i had blackberry settings sent to me via vodafone. Now im looking to go back to bein able to connect through wifi as someone else is using the phone, so would i have to restore the original setting and if so how do it do it?
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Aug 5, 2010
i had tmobile and switched simple mobile .with this company you must use opera mini to connect to the internet .i can connect using opera mini but my apps like facebook won't connect .how can i change the browser from bb to opera.
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Aug 26, 2010
I have got a used BB8520 as a gift and am currently using. I can see the wifi networks when i use the setup wizard, but after it trie to connect, i get this " - " symbol against my wifi ( in the wifi options). The wifi SSID is recognized and i face this same issue across all the wifi networks i tried to connect. I am currently using the T-mobile prepaid card. I cannot browse the internet and i feel really bad that blackberry has this wonderful device which cannot perform a basic function like wifi connectivity easily.
Kindly help me, as i really need the wifi connectivity. As a student the data plan seems too expensive.
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Mar 2, 2010
Just received my Curve today. Not sure if this is to do with my service provider or the handset itself! I am also a bit of a techno-phobe!I cannot connect to the internet! On my old LG Ku990 i could easily connect to the web with no need to set anything up and got charged per data received (this actually was included in my free calls). I had such high hopes for the curve to be better than that! I do not know how to set up my curve to be able to acces the web. on the set up menu all the options i have are for a wi-fi connection to my home braodband wireless router. Why can't i just connect via the phone as i could on my old LG? When i try and connect to my home broadband it asks for a PSK code and i do not know what this is or where to find it!Is it possible to connect to the web without using my home broadband router?Any help will be much appreciated as i am dying to use this new phone to the best of its ability!
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May 21, 2010
I have tried and tried, but can't get Media Sync to find my BB Curve.
Desktop Manager can find my BB - and it says it's working & connected, but when I launch Media Sync, after 3 mins of searching, it says "Please connect a BB device".
I have tried without launching DTM - i.e. launching Media Sync on its own.
I have tried all variations of restarts, of both BB and laptop AND removing the battery at all sorts of stages in the process. No joy.
I don't see a drive on Windows Explorer with my BB however.
I'm running Windows Vista, SP1.
1. Device model number: 8520
2. carrier or mobile provider: Virgin Mobile
3. OS release v 5.0.0.592
Extra history:
1) I downloaded Desktop Manager from the CD and then updated it automatically.
2) I then followed some detailed instructions from this forum elsewhere and totally removed every trace of it (including regedit entries).
3) I downloaded a clean copy of the latest DTM from BB website
4) I then updated the Curve OS software - now on version 5.01 (and yes, like everyone I prefered the old style of key locking!)
5) I also replaced the USB cable since that seemed to provoke a constant cycle of reboots on my BB - this was an earlier problem that a different cable fixed, but that's another story!
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Jun 20, 2010
I need to find the mac address for my BB so I can connect to my router. Can anyone tell where I can find it?
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Jan 11, 2012
I am connected to Wi-Fi but unable to connect to the internet like FB,Yahoo or other websites. My sister used to connect to wifi but now that I am using her handset, I cannot do so.
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Aug 20, 2010
Out of no where, all my connection is lost. I go to service status and it says my blackberry internet service, enterprise server, active profile, ssid, type are all "not connected" how do I connect them?
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Aug 3, 2010
I updated my 8530 operating system to 5.0.0.734 a couple of days ago. Today I noticed that I had not been receiving email since the update. When I try to use the email connection, I get "Your device had a problem connecting to the server."Is the server down, or have I caused a problem on my BB by updating the operating system?
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Mar 20, 2010
The back of my 8330 says it's 3G but the screen only shows me connected at 1XEV? Also what speeds up and down are others getting while tethered?
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Apr 28, 2011
I can connect to a wifi network but I'm not able to look something on the internet. With a mobile provider it's possible.
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May 17, 2012
I am having trouble fixing my BB Curve 8520, I can connect to my Wi-fi (home) but everytime I use the browser it says Cannot connect to the internet. Please contact your service provider, which I did.What could have happened to my device? What settings should I change to get back on using my BB to connect to the internet?
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Feb 16, 2010
On Sunday I got a Blackberry Curve 8520 and I loveeee it, except for one problem:
I cant browse the internet nor do anything internet related.I have unlimited web and I am able to connect to wi-fi @ my house (uma signal is showing and very strong)When I open the browser, I get error unknown your homepage is temporarily unavailable. please try later.
If I attempt to access any website, then I get subscription upgrade require or subscription upsell required.What's the deal?I do not have the data plan for BB, but I do have unlimited web, if that means anything. Regardless, I should still be able to connect via wi-fi...
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