BB Curve 8500 :: Won't Connect To Wi-Fi At Home
Mar 23, 2010
My wifi at home is password protected, but when i first got my BB and connected it, it worked great, until yesterday it decided to play reindeer games.Like i said...It used to work great, but all of a sudden it just wont connect. It just says unable to connect reason: failed to associate with the network.what is wrong with my phone? why are all these little niggling problems arising in a phone that is only a couple weeks old?
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Sep 3, 2010
Really loving this phone (8520) and a massive leap from my last phone.
Having trouble with connecting to my or my works wifi. It registers both routers and displays the name across at the top of the phone and in wifi settings I have a black square with a white dash line and a green wifi symbol.
I have a Asda pay as you go sim which is fine for the calls text etc but I hearing not so good for the Internet.
I have managed to get the browser going with the Hotspot setting but I'm guessing this isn't using my home wifi as it as slow as a snail and keeps cutting out.
Without Hotspot enabled it tries to use VodaphoneLive and I get the message "unable to connect to the Internet, please try again later. If the problem persists please contact your service provider"
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Jul 31, 2010
I am seeing a new icon appearing in my home screen from last night. The new icon is appearing where I see any new msg or email icon shows up.
The new icon looks like a black circle with a arrow coming in. Can anyone tell me what is that alert for?
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Jun 11, 2010
Can anyone help me? I've only just got my BB and I downloaded the BBM app, hadn't added any contacts etc yet but this morning for some reason the icon isn't appearing anywhere on the home screen, in any of the folders.I tried to delete the app through "my world" on BB app centre, but it said it couldn't?
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Jul 18, 2010
Is there a simple way for me to tell if I am using the wifi network at home? Is the wifi icon on top right corner of browser the indication. I am trying to make my wife feel comfortable that is OK to surf as she wishes while at home.
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Jun 28, 2010
Im just picked up my curve 8530 with koodo. I have a data plan with unlimited windows live, hotmail, etc... i go to add my email address and it adds it in the list of addresses in the email setup. So when i go to my messages window and i try to compose an email it says "No message service configured. You will be redirected to the Setup Wizard to setup your email" . I also registered with the koodo bis site so i can view my email addresses on my comp as well.
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Aug 5, 2010
i had tmobile and switched simple mobile .with this company you must use opera mini to connect to the internet .i can connect using opera mini but my apps like facebook won't connect .how can i change the browser from bb to opera.
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Aug 26, 2010
I have got a used BB8520 as a gift and am currently using. I can see the wifi networks when i use the setup wizard, but after it trie to connect, i get this " - " symbol against my wifi ( in the wifi options). The wifi SSID is recognized and i face this same issue across all the wifi networks i tried to connect. I am currently using the T-mobile prepaid card. I cannot browse the internet and i feel really bad that blackberry has this wonderful device which cannot perform a basic function like wifi connectivity easily.
Kindly help me, as i really need the wifi connectivity. As a student the data plan seems too expensive.
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Mar 2, 2010
Just received my Curve today. Not sure if this is to do with my service provider or the handset itself! I am also a bit of a techno-phobe!I cannot connect to the internet! On my old LG Ku990 i could easily connect to the web with no need to set anything up and got charged per data received (this actually was included in my free calls). I had such high hopes for the curve to be better than that! I do not know how to set up my curve to be able to acces the web. on the set up menu all the options i have are for a wi-fi connection to my home braodband wireless router. Why can't i just connect via the phone as i could on my old LG? When i try and connect to my home broadband it asks for a PSK code and i do not know what this is or where to find it!Is it possible to connect to the web without using my home broadband router?Any help will be much appreciated as i am dying to use this new phone to the best of its ability!
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May 21, 2010
I have tried and tried, but can't get Media Sync to find my BB Curve.
Desktop Manager can find my BB - and it says it's working & connected, but when I launch Media Sync, after 3 mins of searching, it says "Please connect a BB device".
I have tried without launching DTM - i.e. launching Media Sync on its own.
I have tried all variations of restarts, of both BB and laptop AND removing the battery at all sorts of stages in the process. No joy.
I don't see a drive on Windows Explorer with my BB however.
I'm running Windows Vista, SP1.
1. Device model number: 8520
2. carrier or mobile provider: Virgin Mobile
3. OS release v 5.0.0.592
Extra history:
1) I downloaded Desktop Manager from the CD and then updated it automatically.
2) I then followed some detailed instructions from this forum elsewhere and totally removed every trace of it (including regedit entries).
3) I downloaded a clean copy of the latest DTM from BB website
4) I then updated the Curve OS software - now on version 5.01 (and yes, like everyone I prefered the old style of key locking!)
5) I also replaced the USB cable since that seemed to provoke a constant cycle of reboots on my BB - this was an earlier problem that a different cable fixed, but that's another story!
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Jun 20, 2010
I need to find the mac address for my BB so I can connect to my router. Can anyone tell where I can find it?
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May 11, 2010
I have the Curve 8520.I am a unique case of this, because with T-Mobile there is a way you can have a Blackberry without the data plan, so when I am trying to connect to the internet, it is ONLY through wi-fi.
On the home screen, the Wi-Fi Logo is lit up white, and it says the name of my network. However, when I try to access any webpage, the message comes up:"Unable to connect to the internet, please try again later. If the problem persists, please contact your service provider."It HAS worked before.
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Aug 22, 2010
I have a problem with my dear BB 8530. Basically, I cannot connect to internet through BIS when I am in connection mode 1XEV, that means that I am inside the EVDO net. Once I make a web page address request or update twitter, the device remains 10 secs trying to get response from the net and later it switches to the 1X connection mode, and is in this mode that data access works!!!!!
My mobile company gives me a procedure to apply "provisioning" to my mobile but, despite introducing new provisioning password and check all, I have been suffering this flaw on my cell phone!!!Well, I need help! is there any diagnosis procedure to know if the problem is the cell phone or a net configuration problem?
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Aug 20, 2010
Out of no where, all my connection is lost. I go to service status and it says my blackberry internet service, enterprise server, active profile, ssid, type are all "not connected" how do I connect them?
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Aug 3, 2010
I updated my 8530 operating system to 5.0.0.734 a couple of days ago. Today I noticed that I had not been receiving email since the update. When I try to use the email connection, I get "Your device had a problem connecting to the server."Is the server down, or have I caused a problem on my BB by updating the operating system?
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Jun 12, 2011
I can't connect to my WIFI at home, I have been doing it for months now but all of a sudden there is a red star above the WIFI logo on the top right and something keeps coming up about hotspot login but can't figure it out
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Jun 30, 2012
I just upgraded my phone recently and before i upgraded it, my wifi was working properly. Now everytime i try to connect to my wifi at home, it won't light up.
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Oct 1, 2011
My phone:
Curve 8520
AT&T
v5.0.0.1067
As you requested, I'm posting my Wi-Fi Diagnostics tool results here.
Wi-FiCurrent Profile: SSID: AP MAC Address: Security Type: Pre-Shared Key (PSK)Association: N/AAuthentication: N/ALocal IP Address: Signal Level: Connection Data Rate: Status: No networks foundAuthentication Failure Reason: Network Type: 802.11b/gNetwork Channel: Pairwise Cipher: Not ApplicableGroup Cipher: Not ApplicableGateway Address: DHCP: N/APrimary DNS: Secondary DNS: DNS suffix: Subnet Mask: Server Domain Suffix: Certificate: Not ApplicableSoftware Token: Not ApplicableHotspot Code: Hotspot Message: Not ApplicableHotspot Status: VPNCurrent Profile: Concentrator Address: Contact: N/AAuthentication: N/ASecure Device IP: Status: Error: Link down.Resolving Concentrator: N/AConcentrator IP: Primary DNS: Secondary DNS: DNS Suffix: Secure Subnet Mask: Retry at: Session Lifetime: Re-login at: Failed Login Attempts: Certificate: Not ApplicableSoftware Token: BlackBerry InfrastructureAddress Used: //216.9.242.59:443IP Used: 216.9.242.59:443;60864Connecting: ErrorAuthenticating router: N/AAuthenticating server: N/ALast Contact At:
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Jul 31, 2011
I cant get my daughters 8520 to connect to our home wifi. I have searched and found my wifi,saved it and it says connected. But when i click on the browser button it says unable to connect or sometimes just a blank white screen. I have followed the setup advice but no joy.
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May 1, 2011
Just got a Curve about 3 hours ago and I can't connect to my home wifi even with the correct password.
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Nov 20, 2011
When I get connected to my home wifi a white dash appears and I can't browse but when i get connected to another Wifi service every thing is fine.
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Jun 12, 2011
My wife has a bb 9300 3g on os6 and everything has been fine.However somehow she has screwed up the wi-fi settings.The phone will not connect to our home router and displays the rror message " failed to obtain an IP address".I hve tried everything on the phone from
- Removing the wi-fi setting and reentering them.
- Entering the details manually
- Removing the battery and rebooting the phone
- Reinstally the os over the computer
Nothing seems to work. I know the router is fine as I have the same phone and it connects ok along with several other devices.Has anyone any suggestions before I reset the phone to factory setting?
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Aug 21, 2010
I recently received a message telling me that an update was available for App World. I downloaded the update, installed it and rebooted. Now I am unable to download apps. When I hit the download button it takes me to the sign in for BlackBerry ID, then to terms and conditions and then to my ID settings! The only way I can get off this screen is to press Discard, which takes me back to where I started! I just keep going round in circles.
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Jun 9, 2010
I have a Curve 8520 from TMobile (US).I also had a Pearl 8100 from Fido (Canada).I got the Curve unlocked and want to use it on the Fido network instead of the Pearl. I seem to have gotten everything working on the Curve, except for the email.I had the same email accounts (gmail, hotmail) set up on both phones, but for some reason now that I've switched over to the Curve on the Fido network, I can't send or receive email.I've checked all my settings, and they seem right.I can access the web, my Wi-Fi is set up, and I can send & receive texts. Anyone have any ideas about this email problem? Also, I can't remember my account username for the BB website to access my account online to change the email.When I ask to send my password, it says it has been sent to my BB, but of course I can't receive email, so I'm not getting it.
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Aug 3, 2010
I have had my curve 8520 for about three weeks and whenever i get a picture message i try to retrieve it and i dont get it. it says receiving message for a while but then it just goes away, other times it will wont receive the message for a long time then after a few hours i get it. why does it do this? why cant i get the picture message right away?
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Apr 15, 2010
traded 8350 to 8530 I work construction ringer volume vary poor not the same as my 8350 any salutions other than 10 on the volume
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Apr 24, 2010
I had to do a software update this morning for my phone so I did this and in the process it got to the screen that says:
Overall restore Progress:
1%
Current Database:
BBGrouops
69%
Elapsed Time:
28:55
It has been stuck here all day! I called Fido earlier and asked them what to do and they told me to connect to my computer, I have done that and have tried everything and the problem still exists.
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Feb 4, 2010
I have just upgraded to the BB 8520 Curve and I cant find predictive text anywhere?Surely it must be there somewhere !
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Sep 18, 2010
Got a Curve 8520 and since updating yesterday, the frame rate when recording video has dropped significantly meaning jerky/jumpy video. It may be worth adding that even when in video camera mode but NOT recording the feed is still jumpy. I can see the difference by watching video I recorded before the update and also by comparing to my wifes phone (exactly the same as mine) which has not had the update yet.
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Sep 2, 2010
I want to buy a BB curve 8520 but I have two issues:1st is MS office like Word, Excel, PowerPoint application are already exist on the phone - no need for purchase- ?2nd Is the documents will appeare with good resolution or almost I need to zoom?
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Jun 11, 2010
My husband and I bought Blackberry Curve 8530s last night. We had all our contacts in our blackberrys when we left the store, I was even assigning ring tones to certain people already. I downloaded blackberry for facebook later that night and all my contacts were suddenly gone. I've tried to manually put in contacts, click save, and then no contact shows up. There are no filters checked in the contacts so I know it's not that. Any other ideas?
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