BB Curve 8500 :: Cannot Connect To Media Sync
May 21, 2010
I have tried and tried, but can't get Media Sync to find my BB Curve.
Desktop Manager can find my BB - and it says it's working & connected, but when I launch Media Sync, after 3 mins of searching, it says "Please connect a BB device".
I have tried without launching DTM - i.e. launching Media Sync on its own.
I have tried all variations of restarts, of both BB and laptop AND removing the battery at all sorts of stages in the process. No joy.
I don't see a drive on Windows Explorer with my BB however.
I'm running Windows Vista, SP1.
1. Device model number: 8520
2. carrier or mobile provider: Virgin Mobile
3. OS release v 5.0.0.592
Extra history:
1) I downloaded Desktop Manager from the CD and then updated it automatically.
2) I then followed some detailed instructions from this forum elsewhere and totally removed every trace of it (including regedit entries).
3) I downloaded a clean copy of the latest DTM from BB website
4) I then updated the Curve OS software - now on version 5.01 (and yes, like everyone I prefered the old style of key locking!)
5) I also replaced the USB cable since that seemed to provoke a constant cycle of reboots on my BB - this was an earlier problem that a different cable fixed, but that's another story!
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May 20, 2010
I have repeatedly downloaded media sync, and I cannot transfer pictures off of my girlfriend's 8530 curve? Anyone else experience this? If so, how did you get around it?Since all the documentation is for the PC, I'm thinking RIM is trying to pull a fast one on Mac users.
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Aug 3, 2010
I just got my Blackberry and I am having trouble with the Mass Storage.The Media Sync will not recognize the memory card at all. Win 7 does not recognize the card when I first plugged in my phone by USB cable the install driver fails. This failing has happened on 3 computer 2 win 7 and one XP.
I have done the normal things like battery pulls and deleting the driver and letting it reinstall reboots and reinstall programs. I also have the most current programs off the website.I also have tried putting the SD card in the slot on my laptop (3 different cards in an adapter) and none are able to transfer files without lagging into never never land.Everything else seems to work just fine. But I would like to be able to transfer photos and music and at this rate I can't transfer them at all.
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May 21, 2010
I have tried and tried, but can't get Media Sync to find my BB Curve.Desktop Manager can find my BB - and it says it's working & connected, but when I launch Media Sync, after 3 mins of searching, it says "Please connect a BB device".
I have tried without launching DTM - i.e. launching Media Sync on its own.I have tried all variations of restarts, of both BB and laptop AND removing the battery at all sorts of stages in the process. No joy.
I don't see a drive on Windows Explorer with my BB however.I'm running Windows Vista, SP1.
1. Device model number: 8520
2. carrier or mobile provider: Virgin Mobile
3. OS release v 5.0.0.592
Extra history:
1) I downloaded Desktop Manager from the CD and then updated it automatically.
2) I then followed some detailed instructions from this forum elsewhere and totally removed every trace of it (including regedit entries).
3) I downloaded a clean copy of the latest DTM from BB website
4) I then updated the Curve OS software - now on version 5.01 (and yes, like everyone I prefered the old style of key locking!)
5) I also replaced the USB cable since that seemed to provoke a constant cycle of reboots on my BB - this was an earlier problem that a different cable fixed,
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Jul 10, 2010
I'm, new to blackberry, and on the first day I plugged my Curve 8520 to the computer and the Desktop Manager "recommended" to upgrade to the latest OS (v5.0.0.592 - Bundle1096 Platform 5.2.0.64). Since that I only have one glitch, the media folder is called net_rim_bb_file_explorer.Media I assume that's the internal name, not the display name, anyone knows how to rename it?? I don't want to mess with the OS by downgrading or things like that, I'm quite happy with how the phone works as it is...
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Aug 8, 2010
When I launch Media Manager on my PC, I get a message that file "About_RIM_Background.png" is not found, and the application terminates. I found the file is present. What can I do to get pictures off my BlackBerry and into my PC?
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Jan 26, 2010
My Curve 8520 was delivered 7 days ago from Virgin Media UK. I am unable to create a Blackberry account as "my device is not registered with my wireless service provider" . I have gone through the Host Routing table regsiter but still nothing. Virgin's call centre do not allow you to access their Virgin Blackberry help team directly, and in fact claim they can only email them themselves. The call centre say the Blackberries are very popular and I will have to wait 3 days for the Virgin Blackberry team to contact me. I obviously would like to get my 8520 up and running. Do I have to wait for Virgin? Should I draw the conclusion that Virgin are all marketing mouth and no Blackberry trousers?
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Mar 8, 2010
I have accidentally hidden my Media icon on my 8525 and haven't got a clue where to start looking for it.
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Jul 3, 2010
How can I make my media card to be the default storage when installing an application on my device?
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Jul 18, 2010
when i am on Internet i can no longer view media files?? not sure why , it was working before? not sure if i changed a setting or what? it says" an error has occurred attempting to play media.
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Apr 29, 2010
I have a Curve 8530. I want to copy or save picture attachments that I receive via email into the "pictures" section of the "media" folder. Is that possible? How?
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Apr 13, 2010
I have several dozen pictures that were added to my new Curve 8530 from my old phone before I had an sd memory media card, so they're sitting in the internal device memory. How do I transfer them to the media card, and can I "select all" to move them all at once or do I have to go picture by picture?
Also, I use Desktop Manager for Mac. Is there any way I can move them around through my Mac Finder? Would I have to disable Mass Storage? In what situations would one enable or disable Mass Storage and MTP? (OK, that's probably a second topic; but I haven't found a good explanation of what it is.)
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Apr 10, 2010
About a 2 months ago when I would connect my blackberry storm (the first Storm) to my computer via the USB cord that came with the phone, I was able to transfer music from my computer (itunes) to the blackberry through Blackberry Media Sync with no problems (open Blackberry Media Sync, connect blackberry to computer via USB, and Media Sync screen would change so that I could sync music to the blackberry storm). I didn't even have trouble installing Blackberry Media Sync back in December 2009
But now after I connect my Blackberry Storm to my computer, the Blackberry Media Sync screen does not change and continues to display "Please connect a Blackberry Device". I have tried these tips that I found online:
1.) restarting my computer (windows vista) several times
2.) updating/reinstalling Blackberry Media Sync and then restarting my computer
3.) reconnecting blackberry to computer, then opening Media Sync
4.) opening Media Sync first and then connecting blackberry to computer.
5.) installing BlackBerry USB and Modem Drivers (even though I can't find the USB driver for it under Universal Serial Bus Controller when I check in the Device Manager when you go to Control Panel - System and Maintenance - Device Manager, but I did find RIM Virtual Series Port v2 COM4 & COM5 when you check "devices by connection" under View in Device Manager) Or are RIM Virtual Series Port v2 COM4 & COM5 the drivers I'm looking for ?
6.) Going to Options (on blackberry) - Memory and making sure Media Card Support, Media Transfer Protocol (MTO) and Mass Storage Mode Support are set to "On", Encryption Mode is set to "None", and Auto Enable Mass Storage Mode When Connected it set to "Prompt" though I have tried "Yes" as well. It says I have 785MB of free Device Memory space out of 879MB of total Device Memory and 7.1GB of free Media Card space out of a total of 7.3GB of Media Card space.
None of the above tips and troubleshooting advice has worked. I have also checked the Blackberry Technical Solution Center but I haven't found anything from there that has helped either. I have found online forums/discussions including issues of people having "blackberry media sync cannot connect to the device" pop-up, but I haven't had this pop-up. The Media Sync screen just stays the same as if I never connected the blackberry storm to my computer in the first place even though my blackberry storm is charging via the computer.
Is there something I'm missing or haven't done yet? What should I do?
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Jun 28, 2010
Im just picked up my curve 8530 with koodo. I have a data plan with unlimited windows live, hotmail, etc... i go to add my email address and it adds it in the list of addresses in the email setup. So when i go to my messages window and i try to compose an email it says "No message service configured. You will be redirected to the Setup Wizard to setup your email" . I also registered with the koodo bis site so i can view my email addresses on my comp as well.
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Mar 23, 2010
My wifi at home is password protected, but when i first got my BB and connected it, it worked great, until yesterday it decided to play reindeer games.Like i said...It used to work great, but all of a sudden it just wont connect. It just says unable to connect reason: failed to associate with the network.what is wrong with my phone? why are all these little niggling problems arising in a phone that is only a couple weeks old?
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Aug 5, 2010
i had tmobile and switched simple mobile .with this company you must use opera mini to connect to the internet .i can connect using opera mini but my apps like facebook won't connect .how can i change the browser from bb to opera.
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Aug 26, 2010
I have got a used BB8520 as a gift and am currently using. I can see the wifi networks when i use the setup wizard, but after it trie to connect, i get this " - " symbol against my wifi ( in the wifi options). The wifi SSID is recognized and i face this same issue across all the wifi networks i tried to connect. I am currently using the T-mobile prepaid card. I cannot browse the internet and i feel really bad that blackberry has this wonderful device which cannot perform a basic function like wifi connectivity easily.
Kindly help me, as i really need the wifi connectivity. As a student the data plan seems too expensive.
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Mar 2, 2010
Just received my Curve today. Not sure if this is to do with my service provider or the handset itself! I am also a bit of a techno-phobe!I cannot connect to the internet! On my old LG Ku990 i could easily connect to the web with no need to set anything up and got charged per data received (this actually was included in my free calls). I had such high hopes for the curve to be better than that! I do not know how to set up my curve to be able to acces the web. on the set up menu all the options i have are for a wi-fi connection to my home braodband wireless router. Why can't i just connect via the phone as i could on my old LG? When i try and connect to my home broadband it asks for a PSK code and i do not know what this is or where to find it!Is it possible to connect to the web without using my home broadband router?Any help will be much appreciated as i am dying to use this new phone to the best of its ability!
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Jun 20, 2010
I need to find the mac address for my BB so I can connect to my router. Can anyone tell where I can find it?
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May 11, 2010
I have the Curve 8520.I am a unique case of this, because with T-Mobile there is a way you can have a Blackberry without the data plan, so when I am trying to connect to the internet, it is ONLY through wi-fi.
On the home screen, the Wi-Fi Logo is lit up white, and it says the name of my network. However, when I try to access any webpage, the message comes up:"Unable to connect to the internet, please try again later. If the problem persists, please contact your service provider."It HAS worked before.
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Jan 19, 2010
I have a new curve (8530) and my carrier is Verizon. My curve was syncing with my Yahoo calendar in December without any issues. Since January it no longer syncs. My memo pad syncs, but not the calendar. I do not have Outlook on my computer, so Yahoo is my only choice of calendar. I spoke to Verizon tech support for 2 hours and we tried everything. I uninstalled and reinstalled Desktop manager, but that didn't help either.
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Jun 16, 2010
Brand new Curve 8500 series. I d/led Desktop Manager 5.0.1 - English w/ media. I'm trying to set up to sync to Outlook (calendar, contacts, memos, tasks), but Outlook doesn't appear as an option to sync to for any of these. The only options are ASCII Import/Export and Yahoo. I have Outlook 2007, and my old BB Pearl had no problems sync'ing to this program. I thought maybe Outlook would show up under Add-In Modules, but it doesn't.
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Jul 29, 2010
Is there a way for me to sync with a particular "set" of contacts in Gmail rather than have them all imported to my BB 8520? Some are work related and I don't want them all on my BB, just friends and family.
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Aug 22, 2010
I have a problem with my dear BB 8530. Basically, I cannot connect to internet through BIS when I am in connection mode 1XEV, that means that I am inside the EVDO net. Once I make a web page address request or update twitter, the device remains 10 secs trying to get response from the net and later it switches to the 1X connection mode, and is in this mode that data access works!!!!!
My mobile company gives me a procedure to apply "provisioning" to my mobile but, despite introducing new provisioning password and check all, I have been suffering this flaw on my cell phone!!!Well, I need help! is there any diagnosis procedure to know if the problem is the cell phone or a net configuration problem?
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Aug 20, 2010
Out of no where, all my connection is lost. I go to service status and it says my blackberry internet service, enterprise server, active profile, ssid, type are all "not connected" how do I connect them?
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Aug 3, 2010
I updated my 8530 operating system to 5.0.0.734 a couple of days ago. Today I noticed that I had not been receiving email since the update. When I try to use the email connection, I get "Your device had a problem connecting to the server."Is the server down, or have I caused a problem on my BB by updating the operating system?
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Jul 29, 2010
I see from reading through the posts here that the easiest way to synch contacts seems to be through Outlook. I don't have Outlook at home, but I do have it at work. My question is, if I set up a separate folder under "Contacts" in Outlook with, for example, "Blackberry Contacts," can I synch my BB with JUST that folder's contacts?
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Mar 26, 2010
Synced my phone with my gmail account last night and after doing this all my contacts were lost.Im sure this is an easy fix but I am not familiar with the phone. I make sure that the filters were off so its not that.If I go into "options" and go into "contact lists" it has my email address and says that I have "89" entries.But the phone will not display any of my contact entries.
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Aug 12, 2010
I am using BB 8520 Curve with the default external memory (2 Gb). I have music files (*.mp3, *.wma) as well as picture files (captured through the device itself).What happens is, from time to time I am unable to access the media card content. If I go to music, I can see the entries if I go to any of the menu filters, All Songs/Artists/Albums/Genres .. etc. But when I click on the song itself, the music player opens with a message "This playlist contains no valid songs". Also, during this time, my device rings with the default tunes on a call, even if I have set custom profile ring tones.Similarly, if I go to Media->Pictures, I can see a thumbnail preview of the photos, however on trying to open a file it just presents me with a black screen. The contact picture or the desktop custom wallpaper, however is rendered as expected.If I reboot my device by taking off the battery, things get working again.I am experiencing this issue quite frequently, almost every day. I tried to find out a trend for the behaviour, however could not make any such consistent observations.Does anyone in the forum has faced similar issue? Any inputs would be highly appreciated. This is really being a disturbing trait with my otherwise so cool BB.
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Jun 6, 2010
Is there anyway to synch the BB with the regular windows email calendar? I got it to synch my contacts but not my calendar.
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Feb 27, 2010
I am using windows 7.I cannot sync windows mail , contacts,calendar with my new BlackBerry 8520. Under available desktop applications
None
ASCII Importer/Exporter
Yahoo!
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