BB Curve :: 8520 Cannot Connect To Media Sync?
May 21, 2010
I have tried and tried, but can't get Media Sync to find my BB Curve.Desktop Manager can find my BB - and it says it's working & connected, but when I launch Media Sync, after 3 mins of searching, it says "Please connect a BB device".
I have tried without launching DTM - i.e. launching Media Sync on its own.I have tried all variations of restarts, of both BB and laptop AND removing the battery at all sorts of stages in the process. No joy.
I don't see a drive on Windows Explorer with my BB however.I'm running Windows Vista, SP1.
1. Device model number: 8520
2. carrier or mobile provider: Virgin Mobile
3. OS release v 5.0.0.592
Extra history:
1) I downloaded Desktop Manager from the CD and then updated it automatically.
2) I then followed some detailed instructions from this forum elsewhere and totally removed every trace of it (including regedit entries).
3) I downloaded a clean copy of the latest DTM from BB website
4) I then updated the Curve OS software - now on version 5.01 (and yes, like everyone I prefered the old style of key locking!)
5) I also replaced the USB cable since that seemed to provoke a constant cycle of reboots on my BB - this was an earlier problem that a different cable fixed,
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May 21, 2010
I have tried and tried, but can't get Media Sync to find my BB Curve.
Desktop Manager can find my BB - and it says it's working & connected, but when I launch Media Sync, after 3 mins of searching, it says "Please connect a BB device".
I have tried without launching DTM - i.e. launching Media Sync on its own.
I have tried all variations of restarts, of both BB and laptop AND removing the battery at all sorts of stages in the process. No joy.
I don't see a drive on Windows Explorer with my BB however.
I'm running Windows Vista, SP1.
1. Device model number: 8520
2. carrier or mobile provider: Virgin Mobile
3. OS release v 5.0.0.592
Extra history:
1) I downloaded Desktop Manager from the CD and then updated it automatically.
2) I then followed some detailed instructions from this forum elsewhere and totally removed every trace of it (including regedit entries).
3) I downloaded a clean copy of the latest DTM from BB website
4) I then updated the Curve OS software - now on version 5.01 (and yes, like everyone I prefered the old style of key locking!)
5) I also replaced the USB cable since that seemed to provoke a constant cycle of reboots on my BB - this was an earlier problem that a different cable fixed, but that's another story!
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May 19, 2010
Here is what I would like to do and did in the past with Media player and my HTC Touch Pro 2 - I created an auto playlist that selects songs that have NOT been listened to, a playcount less than one. (it doesn't show up in the desktop manager for media sync) I would like to be able to listen to stuff (causing a play count of one on the phone), and then when I re-connect to the computer have media player remove what has a play count of more than zero. This had some success with my HTC Touch Pro 2. It appears to NOT work on my 8530, it looks like NOTHING gets removed from the phone and there is no "auto" about it. The memory card is full, I listened to songs, re-connected to the computer and it appears that media player sees that the card is full and does nothing.I have had my 8530 1 DAY and have gotten many answers here from previous threads.
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Apr 10, 2010
About a 2 months ago when I would connect my blackberry storm (the first Storm) to my computer via the USB cord that came with the phone, I was able to transfer music from my computer (itunes) to the blackberry through Blackberry Media Sync with no problems (open Blackberry Media Sync, connect blackberry to computer via USB, and Media Sync screen would change so that I could sync music to the blackberry storm). I didn't even have trouble installing Blackberry Media Sync back in December 2009
But now after I connect my Blackberry Storm to my computer, the Blackberry Media Sync screen does not change and continues to display "Please connect a Blackberry Device". I have tried these tips that I found online:
1.) restarting my computer (windows vista) several times
2.) updating/reinstalling Blackberry Media Sync and then restarting my computer
3.) reconnecting blackberry to computer, then opening Media Sync
4.) opening Media Sync first and then connecting blackberry to computer.
5.) installing BlackBerry USB and Modem Drivers (even though I can't find the USB driver for it under Universal Serial Bus Controller when I check in the Device Manager when you go to Control Panel - System and Maintenance - Device Manager, but I did find RIM Virtual Series Port v2 COM4 & COM5 when you check "devices by connection" under View in Device Manager) Or are RIM Virtual Series Port v2 COM4 & COM5 the drivers I'm looking for ?
6.) Going to Options (on blackberry) - Memory and making sure Media Card Support, Media Transfer Protocol (MTO) and Mass Storage Mode Support are set to "On", Encryption Mode is set to "None", and Auto Enable Mass Storage Mode When Connected it set to "Prompt" though I have tried "Yes" as well. It says I have 785MB of free Device Memory space out of 879MB of total Device Memory and 7.1GB of free Media Card space out of a total of 7.3GB of Media Card space.
None of the above tips and troubleshooting advice has worked. I have also checked the Blackberry Technical Solution Center but I haven't found anything from there that has helped either. I have found online forums/discussions including issues of people having "blackberry media sync cannot connect to the device" pop-up, but I haven't had this pop-up. The Media Sync screen just stays the same as if I never connected the blackberry storm to my computer in the first place even though my blackberry storm is charging via the computer.
Is there something I'm missing or haven't done yet? What should I do?
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Jul 10, 2010
How do I know if I have a media card? I didn't buy one extra, but there is a little card in the back of my phone. Would one have come with it? I am trying to put music on my phone and am having a hard time and now I'm not sure I even have a media card. This is my first Blackberry and I have only had it about a month.
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Jun 10, 2012
Recently, the volume buttons, pause/play, fast forward and rewind media keys only work when I am on the Now Playing screen whereas they were working on every other screen in the past; even when my phone was locked. I don't know why it's suddenly not working?
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Jul 18, 2011
i cant recognize in my blackberry 8520 any media card.
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Mar 16, 2012
my bb 8520 media card is not working,I had certain videos and songs, which got wiped off after scanning it.Now I wish to transfer the pictures and files to my PC , which is not possible.
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Feb 11, 2011
i received this phone from my dad who got a newer version. everything was working fine when he had it, but i took it i went through "security options" and pressed a "security erase" everything he had was reset in order for me to be able to configure my email accounts, etc.but now i can't play any music or videos, not from Internet or from the media player on the phone, i mean it doesn't even play the song that comes for default! an error saying "unable to play content" keeps coming up, and i have already taken out the battery and put it back on three times.
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Mar 23, 2012
I use a Bberry Curve 8520, v 5.0.0.592, BIS active...My media player, actually all audio function works one day, then not the following, then works, then not! Everytime is stops working I unplug battery, pull out memory card and switch on.
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Feb 23, 2010
For some reason my media card has become un-detected by my curve. It has worked fine for the past month or so that i've had it and now it's just disappeared. In Memory settings everything is switched to 'On' but the handset doesn't want to recognise the card for some reason. I took it out and put it back in and got nothing, did a soft recent by pulling the battery and still nothing.
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Sep 12, 2010
Today I noticed that when I hit the mute button on the top of my phone that it no longer takes me to my media folder. I thought the button may have broken somehow, however, after locking my phone I hit the button and it unlocked it just fine. So apparently its not broken, it just up and quit taking me to my media.Is there a way to set the mute button as a shortcut again so I don't have to go through the menu button to get to my music, pics etc?
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Sep 2, 2010
I looked around, and have not found an answer to my problem. I want to stream online radio from a website. It says that it is compatible with any mobile device with a windows media player capable player. Media sync does not appear to be the solution.
Here is the website in question:
Chiefs Radio Network Listen Live
Is it even possible to do this with a blackberry?
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Aug 15, 2011
I recently bought my girlfriend a 8520 Curve. Not even a week later she told me that she had uploaded 40 songs onto it and only 6 where showing when she went to her music player. I couldn't find anything on the actual phone, so plugged it into my computer. There I found that the BlackBerry folder on the media card was hidden. I tried going properties unhide, which work on all the other folders, but it didn't work.
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Mar 24, 2011
I have been using my BB 8520 since an yr. Now I have problem with my media player. At tyms the sound don't sync with the video. Also gets stuck at times. I use my BB to watch movies and listen songs. I guess on an avg of 3hrs a day. Also I use it to browse a little, say 2 hrs a day.
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Nov 13, 2011
recently my bb curve 8520 decided that it doesnt want to play any audio or video files... i keep gettin the white screen with "unable to play media".. i tried reinstallin the os but that only worked temp.
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Aug 17, 2010
I synced songs from itune and ripped the ones that I could not sync. I got rid of itunes, and then migrated from my 8330 to my new 8530. The music came over to the new 8530 just fine. I cannot get the media files moved to my computer (not all of them anyway), and I cannot see the files on the BB or on my computer when it is connected in mass storage mode.
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Jan 18, 2012
Media card Cannot be Accessed Due to Fatal Errors. I use BB8520 I supposed to DL music but suddenly it was gone on my computer and the card reader is not working anymore. I insert it back to my BB it says that media card "It can't be Accessed due to Fatal Errors."
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Jan 15, 2012
I need to access my Files. I have a blackberry 8520 ( v5.0.0.681 (bundle 1168, platform 5.2.0.67) my 4gb micro sdhc media card has been corrupted so I have put my files onto my computer. I bought a 8gb sdhc media card the next day and inserted it into a media card reader into my computer and put my files on it. Once done I took out the memory card and put it on my phone, it then said media card cannot be accessed due to fatal errors..
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Aug 24, 2010
I've been trying to sync media files. I've downloaded Blackberry Media Sync and when connected, all I get is a message "Please connect a Blackberry device". I have Compression on "enabled", Memory Card Support, Media Transfer, Mass Storage all "on", and switched Auto Enable Mass Storage Mode When Connected to "Yes". I've tried every USB on my computer, turned the phone off, on, etc. It doesn't seem to recognize that the BB is connected.
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Jan 3, 2012
I've just had to re-install the blackberry media sync program onto my laptop, so now whenever i plug my phone into my laptop the program opens up. But it doesn't recognize my phone and keeps saying 'connect your smartphone' or something like that even though it is connected. I don't think the USB is damaged because it still manages to connect my phone to my laptop and charge it, so how do i get my media sync to recognize it?
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May 7, 2010
When i go into the Media file, go to ringtones and select my ringtones, it wont show the tones that are on my memory card. It did until i set up desktop manager and then i dont know what i did but they dont show. I know they are there because i did a hard reset and pulled the battery, also removed the media card, when it scanned i saw it show all the ringtones then watched em all come off. how can i fix this to be able to view them?
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Feb 2, 2010
I specifically use my media player, and slacker radio through my chatterbox xbi2 bluetooth on my helmet while riding. About a month ago, I had my blackberry plugged into my truck via headphone jack, and the song volume kept reseting itself about 3 bars lower than max. I changed NOTHING. Since that day, I've had the same issue when streaming my music through my chatterbox via bluetooth with both media player, and slacker. Normal phone speaker seems to work.
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Aug 27, 2011
My curve 8520 play/mute &FF and rewind buttons if there is no song in the now playing list it opens the browser.
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May 20, 2010
I have repeatedly downloaded media sync, and I cannot transfer pictures off of my girlfriend's 8530 curve? Anyone else experience this? If so, how did you get around it?Since all the documentation is for the PC, I'm thinking RIM is trying to pull a fast one on Mac users.
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Aug 21, 2010
For some reason when a message alert sounds my Blackberry 8520 pauses the media player. It used to just sound the message and carry on playing, but now it freezes the music or podcast until I unpause it. Annoying! Does anyone know how to stop this?
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Apr 26, 2011
I have a blackberry 8520. I started having a problem with my memory card recently. When I connect my phone to my computer I can transfer music and pictures to my memory card. But once I disconnect it, I can't get anything i.e. the music folder is empty as well as the picture folder&video folder. I've formatted my memory card, and redid the process and still its the same problem. Taken my phone apart still the same problem. And I've checked and in my settings it says my memory card is inserted even shows how much space I have left etc. I can't even store any pics I take or see them on my phone I can't even rename them cause it tells me that operation isn't allowed on a read only file. I've checked my settings and its setting is everything must be saved to my memory card even changed the amount or size of pics. Even changed the type of pictures that can be taken from super fine to normal.
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May 1, 2011
I am using Curve 9300 with desktop software 6.02.44 and BB device software 6.0 bundle 2391. Laptop is running Windows 7. I do not have a media card installed on BB 9300. When I plug BB into USB on laptop, there is no drive letter showing up in Explorer. In Desktop software, Media Sync Music, Videos, Pictures when it is clicked it says "A Problem Occurred while trying to connect to your BB device". In Device Options in desktop software Synchronize Media Files is grayed out.
Media tab says "Media options are not available". Is there a hardware or driver problem? Do I need a media card to have these options available? I have camera pictures on the internal BB memory but cannot transfer them to my laptop with a USB connection because of this problem. Backup and restore is no problem. Install and remove applications is no problem. Desktop software detects the BB no problem. Only problem is the Media Sync does not work. With the same laptop and desktop software the Media Sync works no problem with my BB Torch 9800.
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Jan 24, 2010
Since upgrading to Version 5.0.1 neither the media manger nor blackberry media synch now work. the media manager always prompts to install and downloads but then does nothing. The blackberry media sync gets so far after launch the gives an error message. I have tried uninstalling and reinstalling a number of times but cannot get the media manager to install so cannot now get any media off my phone or on to it. Any ideas anyone?
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Jul 17, 2010
This is my second blackberry curve 8530 and they both have the same problem, they won't play videos. They use to but now when I go to like you tube, or nothingtoxic.com, or even my video recordings it won't play it says an error has occurred media attempt failed. I use to restart my BB and that would help for a lil while now it doesn't work at all. How do I fix this?
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Aug 29, 2010
Carrier: Verizon
Blackberry Curve 8330
Recently I upgraded my Desktop Manager to Version 6.0.0.40 and now I can't transfer media files to my Curve 8330.One thing I tried was to update my device OS to 4.5.0.175, this did not work.The DM shows that Media Options are not available,that I have to trun on mass storage mode from the device.Under the options menu on my 8330, I open Media Card and sure enough Media Card Support is On, Mass Storage Support is On, and Auto Enable Mass Storage Mode is On (I've tried when I switch to Prompt, but that did not work either).I've removed the media card, reinserted it, reformatted it, made sure it was recognized by my device (it is), so obviously the problem is with the Desktop Manager. With previous versions, I had no problems with Media Sync, only with the new DM version. The DM will recognize my device when plugged in via USB and I can sync my Organizer with no issues.What else can I try to get my DM - Media Sync to work with my 8330?
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