BB Curve :: Cannot Sync Media Files
Aug 24, 2010
I've been trying to sync media files. I've downloaded Blackberry Media Sync and when connected, all I get is a message "Please connect a Blackberry device". I have Compression on "enabled", Memory Card Support, Media Transfer, Mass Storage all "on", and switched Auto Enable Mass Storage Mode When Connected to "Yes". I've tried every USB on my computer, turned the phone off, on, etc. It doesn't seem to recognize that the BB is connected.
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Dec 13, 2011
I have had my Droid X for about 6 months and until now have been able to sync music to it with no problem. I have a subscription to the Zune Pass so the files that I sync are DRM protected. Windows Media Player is the only software I know of that can successfully sync these files to my phone. That is until recently. While I am still able to syne non-DRM Mp3's, suddenly now when I try to sync any Zune Pass files (which are WMA files), I get an error telling me that the "device's internal clock is not correct". how I can solve the problem but none of them have worked. One suggestion had me go into WMP's Privacy tab in its Tools menu and select the option to "Set clock on devices automatically", but the option was already selected.
How can I check if my device's internal clock is off? What could I have done to mess it up in the first place?
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Jun 12, 2012
I plugged my USB cable into my laptop and when I unplugged it I can't see my media files
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May 3, 2012
I charged my phone with the usb cable 2 days ago and when I unplugged it all my music, videos and pictures are not visible. I removed my battery and sd card a few times but still no luck. However, if I plug it back into the computer and go the normal route - my computer, blackberry, then all my files on the sd card are visible. I cannot view it on my phone anymore..
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Apr 11, 2012
i cant unhide my media files, ive tried the whole explore show hidden then highlight the folder i want to unhide and click properties but when i try to do so i cant because the hide option is grayed out and i cant select it.
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Sep 28, 2011
Am using curve 9300 that runs on os6. Can't receive media files via bluetooth. Tried all this while to no avail! There's no 'receive using bluetooth' option.
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Feb 9, 2012
I connected my 9300 to my desktop now I can't acces my music, pictures and other files on my media card.
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Nov 1, 2012
I have several image and music files on my BlackBerry and have regularly made use of each (I have had this BlackBerry for just shy of 2 months), using my windows laptop to transfer the files via the USB cable.Today, however, when I plugged in the USB cable and went into the BlackBerry's folder on my laptop, all the subfolders appeared only as shortcuts (although they still worked fine) and after disconnecting, my BlackBerry seems entirely unable to locate anything I have saved on there. I even tried taking a new photo and the device immediately "lost" it.
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Jun 27, 2012
I recently added a new app to my phone, upon completion of installation of app I noticed that all my pictures were missing. At first I thought they got deleted and was really upset but upon exploration I have found them. When I go into the media file and go to explore it brings up my device memory then I go to home where there is nothing but I can hide the user folder but when I go into the properties of the user folder I can not unhide it because the hidden button is greyed out. Does anyone know how to change this or fix this? I would really like to have it back to normal! Again I don't have a memory card it is just the user file on the device memory that will not unhide
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Oct 2, 2011
finding hidden media files in blackberry curve 9300.
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May 9, 2011
I did a back up and updated my 8520. Now the media files are missing.
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Aug 9, 2012
ive owned the 9320 for about a month now and this morning its deicded to not play any sound, at all.Ive not changed any setting, ive also checked that I havent muted the phone, its using its normal sound scheme, which I have been using this past month or so.It also isnt playing any media files, I have a few of my mp3's saved to the phone to the listen to, any time I try to open a song, I get an error saying device cant read file.
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Sep 26, 2010
My phone is no longer to play any of my media files, it recognizes the number of files on my device but as I select any of the files it says 'unable to play content'.I have never seen this screen
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Nov 13, 2011
recently my bb curve 8520 decided that it doesnt want to play any audio or video files... i keep gettin the white screen with "unable to play media".. i tried reinstallin the os but that only worked temp.
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Dec 30, 2011
I have just gone onto the media section on my blackberry curve and for some reason all of the pictures taken before November have just been wiped off. Can anyone tell me the reason for this and if I can get them back, they are really important to me
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Aug 17, 2010
I synced songs from itune and ripped the ones that I could not sync. I got rid of itunes, and then migrated from my 8330 to my new 8530. The music came over to the new 8530 just fine. I cannot get the media files moved to my computer (not all of them anyway), and I cannot see the files on the BB or on my computer when it is connected in mass storage mode.
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Mar 27, 2011
I am using 8900 curve. Whenever I play any media like audio, video, sometimes it is working fine but randomly it is popping up with the error "error when attempted play xyz which is quite unpredictable." I even update the software using desktop manager !
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Mar 17, 2011
have a BB 9300 curve an downloaded music files to the music folder. Everything played and was working fine.I then uploaded and deleted some music files through the bb pc software via the usb cable. Now everything seems corrupted and none works properly. The files are in the play list, but I can't play or delete them. The main screen also shows that there are 12 songs in the library, but there are only 8 (of which none work)
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Jan 7, 2010
I am trying to move music files from the media card to the device memory. I have accessed Blackberry website and followed the instructions but my menu does not give the option to 'Move'. This is a replacement handset and apparently software etc has been upgraded since I got the previous one 7 months ago. I want to use music as a ring tone (I am also having problems downloading music but that's another story). Can anyone out there help as I am at the point where I might just flush the thing down the loo and go back to a basic mobile!
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Jun 25, 2011
How do I set files on media card to show hidden files permanently?
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Jun 28, 2011
I'm trying to add some ringtones to my Torch. They are there and I can see them in the file manager or when I sync to my Mac. But when I go to the ringtones folder, they are not listed. There is an option to select music for a ringtone, so I put the mp3 file in the music folder along with other music files, but none show up.
The same thing happens when I take pictures with the phone. If I look at the pictures folder, it says no pictures. But if I go through file manager to the media card, I can see the pictures.
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Jan 3, 2012
I've just had to re-install the blackberry media sync program onto my laptop, so now whenever i plug my phone into my laptop the program opens up. But it doesn't recognize my phone and keeps saying 'connect your smartphone' or something like that even though it is connected. I don't think the USB is damaged because it still manages to connect my phone to my laptop and charge it, so how do i get my media sync to recognize it?
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May 21, 2010
I have tried and tried, but can't get Media Sync to find my BB Curve.
Desktop Manager can find my BB - and it says it's working & connected, but when I launch Media Sync, after 3 mins of searching, it says "Please connect a BB device".
I have tried without launching DTM - i.e. launching Media Sync on its own.
I have tried all variations of restarts, of both BB and laptop AND removing the battery at all sorts of stages in the process. No joy.
I don't see a drive on Windows Explorer with my BB however.
I'm running Windows Vista, SP1.
1. Device model number: 8520
2. carrier or mobile provider: Virgin Mobile
3. OS release v 5.0.0.592
Extra history:
1) I downloaded Desktop Manager from the CD and then updated it automatically.
2) I then followed some detailed instructions from this forum elsewhere and totally removed every trace of it (including regedit entries).
3) I downloaded a clean copy of the latest DTM from BB website
4) I then updated the Curve OS software - now on version 5.01 (and yes, like everyone I prefered the old style of key locking!)
5) I also replaced the USB cable since that seemed to provoke a constant cycle of reboots on my BB - this was an earlier problem that a different cable fixed, but that's another story!
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May 20, 2010
I have repeatedly downloaded media sync, and I cannot transfer pictures off of my girlfriend's 8530 curve? Anyone else experience this? If so, how did you get around it?Since all the documentation is for the PC, I'm thinking RIM is trying to pull a fast one on Mac users.
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May 21, 2010
I have tried and tried, but can't get Media Sync to find my BB Curve.Desktop Manager can find my BB - and it says it's working & connected, but when I launch Media Sync, after 3 mins of searching, it says "Please connect a BB device".
I have tried without launching DTM - i.e. launching Media Sync on its own.I have tried all variations of restarts, of both BB and laptop AND removing the battery at all sorts of stages in the process. No joy.
I don't see a drive on Windows Explorer with my BB however.I'm running Windows Vista, SP1.
1. Device model number: 8520
2. carrier or mobile provider: Virgin Mobile
3. OS release v 5.0.0.592
Extra history:
1) I downloaded Desktop Manager from the CD and then updated it automatically.
2) I then followed some detailed instructions from this forum elsewhere and totally removed every trace of it (including regedit entries).
3) I downloaded a clean copy of the latest DTM from BB website
4) I then updated the Curve OS software - now on version 5.01 (and yes, like everyone I prefered the old style of key locking!)
5) I also replaced the USB cable since that seemed to provoke a constant cycle of reboots on my BB - this was an earlier problem that a different cable fixed,
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May 1, 2011
I am using Curve 9300 with desktop software 6.02.44 and BB device software 6.0 bundle 2391. Laptop is running Windows 7. I do not have a media card installed on BB 9300. When I plug BB into USB on laptop, there is no drive letter showing up in Explorer. In Desktop software, Media Sync Music, Videos, Pictures when it is clicked it says "A Problem Occurred while trying to connect to your BB device". In Device Options in desktop software Synchronize Media Files is grayed out.
Media tab says "Media options are not available". Is there a hardware or driver problem? Do I need a media card to have these options available? I have camera pictures on the internal BB memory but cannot transfer them to my laptop with a USB connection because of this problem. Backup and restore is no problem. Install and remove applications is no problem. Desktop software detects the BB no problem. Only problem is the Media Sync does not work. With the same laptop and desktop software the Media Sync works no problem with my BB Torch 9800.
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Jan 24, 2010
Since upgrading to Version 5.0.1 neither the media manger nor blackberry media synch now work. the media manager always prompts to install and downloads but then does nothing. The blackberry media sync gets so far after launch the gives an error message. I have tried uninstalling and reinstalling a number of times but cannot get the media manager to install so cannot now get any media off my phone or on to it. Any ideas anyone?
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Aug 29, 2010
Carrier: Verizon
Blackberry Curve 8330
Recently I upgraded my Desktop Manager to Version 6.0.0.40 and now I can't transfer media files to my Curve 8330.One thing I tried was to update my device OS to 4.5.0.175, this did not work.The DM shows that Media Options are not available,that I have to trun on mass storage mode from the device.Under the options menu on my 8330, I open Media Card and sure enough Media Card Support is On, Mass Storage Support is On, and Auto Enable Mass Storage Mode is On (I've tried when I switch to Prompt, but that did not work either).I've removed the media card, reinserted it, reformatted it, made sure it was recognized by my device (it is), so obviously the problem is with the Desktop Manager. With previous versions, I had no problems with Media Sync, only with the new DM version. The DM will recognize my device when plugged in via USB and I can sync my Organizer with no issues.What else can I try to get my DM - Media Sync to work with my 8330?
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Aug 3, 2010
I just got my Blackberry and I am having trouble with the Mass Storage.The Media Sync will not recognize the memory card at all. Win 7 does not recognize the card when I first plugged in my phone by USB cable the install driver fails. This failing has happened on 3 computer 2 win 7 and one XP.
I have done the normal things like battery pulls and deleting the driver and letting it reinstall reboots and reinstall programs. I also have the most current programs off the website.I also have tried putting the SD card in the slot on my laptop (3 different cards in an adapter) and none are able to transfer files without lagging into never never land.Everything else seems to work just fine. But I would like to be able to transfer photos and music and at this rate I can't transfer them at all.
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Jul 31, 2010
I have Storm (9500) and I've been trying for a few hours to transfer photos from my media card to my PC. Every time I connect to Media Sync with my Storm, I receive a messages saying my device is not recognised and to make sure the card is inserted correctly etc. here is what I have done and I still receive the same message -
Taken out the media card and reinserted it
Taken out the battery and reinserted it
turned all the settings in (Options Memory) to on
Auto Enable Mass Sttorage Mode when Connected is set to Yes
Tried connecting to all USB ports on the PC ( I have 4)
PC OS is Windows 7
I've checked for all possible updates on BlackBerry Software (Device and Desktop and Media Sync) I have a completely updates Storm in terms of Software.
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May 19, 2010
Here is what I would like to do and did in the past with Media player and my HTC Touch Pro 2 - I created an auto playlist that selects songs that have NOT been listened to, a playcount less than one. (it doesn't show up in the desktop manager for media sync) I would like to be able to listen to stuff (causing a play count of one on the phone), and then when I re-connect to the computer have media player remove what has a play count of more than zero. This had some success with my HTC Touch Pro 2. It appears to NOT work on my 8530, it looks like NOTHING gets removed from the phone and there is no "auto" about it. The memory card is full, I listened to songs, re-connected to the computer and it appears that media player sees that the card is full and does nothing.I have had my 8530 1 DAY and have gotten many answers here from previous threads.
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