BB Curve 8500 :: Mass Storage / Media Sync / Error
Aug 3, 2010
I just got my Blackberry and I am having trouble with the Mass Storage.The Media Sync will not recognize the memory card at all. Win 7 does not recognize the card when I first plugged in my phone by USB cable the install driver fails. This failing has happened on 3 computer 2 win 7 and one XP.
I have done the normal things like battery pulls and deleting the driver and letting it reinstall reboots and reinstall programs. I also have the most current programs off the website.I also have tried putting the SD card in the slot on my laptop (3 different cards in an adapter) and none are able to transfer files without lagging into never never land.Everything else seems to work just fine. But I would like to be able to transfer photos and music and at this rate I can't transfer them at all.
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Jan 26, 2010
No USB mass storage and media sync?
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Jul 3, 2010
How can I make my media card to be the default storage when installing an application on my device?
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Aug 20, 2010
I can't find the option on the Torch.I am trying to synch up Documents to Go and it says to turn off mass storage media but when I follow the instructions, they are incorrect.I go to options and it says to go to media card but I don't see that option anywhere.
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Aug 3, 2012
I have a Nokia 808 Pureview and was having problem with a lot of the basic functionality stop working on my phone. So the phone was master reseted before any of my pictures or videos were backed up. Usually I would be able to take a recovery program on windows like recuva to get the files back but my problem was, was that the mass storage was encrypted. Would it still be possible access the encrypted data that was reset off the phone?
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May 21, 2010
I have tried and tried, but can't get Media Sync to find my BB Curve.
Desktop Manager can find my BB - and it says it's working & connected, but when I launch Media Sync, after 3 mins of searching, it says "Please connect a BB device".
I have tried without launching DTM - i.e. launching Media Sync on its own.
I have tried all variations of restarts, of both BB and laptop AND removing the battery at all sorts of stages in the process. No joy.
I don't see a drive on Windows Explorer with my BB however.
I'm running Windows Vista, SP1.
1. Device model number: 8520
2. carrier or mobile provider: Virgin Mobile
3. OS release v 5.0.0.592
Extra history:
1) I downloaded Desktop Manager from the CD and then updated it automatically.
2) I then followed some detailed instructions from this forum elsewhere and totally removed every trace of it (including regedit entries).
3) I downloaded a clean copy of the latest DTM from BB website
4) I then updated the Curve OS software - now on version 5.01 (and yes, like everyone I prefered the old style of key locking!)
5) I also replaced the USB cable since that seemed to provoke a constant cycle of reboots on my BB - this was an earlier problem that a different cable fixed, but that's another story!
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May 20, 2010
I have repeatedly downloaded media sync, and I cannot transfer pictures off of my girlfriend's 8530 curve? Anyone else experience this? If so, how did you get around it?Since all the documentation is for the PC, I'm thinking RIM is trying to pull a fast one on Mac users.
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Jul 18, 2010
when i am on Internet i can no longer view media files?? not sure why , it was working before? not sure if i changed a setting or what? it says" an error has occurred attempting to play media.
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Apr 23, 2010
In mass storage mode windows does not install drivers properly(detects the phone but fails to install driver). PC suite mode works fine. Have tried cleaning PC suite out and reinstalling. But to no avail. Using windows 7 32bit, HP dv 1314
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Sep 15, 2010
I am trying to put my music on the media card of my new 9800 Torch. I first need to enable the mass storage mode. How do I do that?????? I cant find ANYTHING that says "mass storage mode" on or off. How do I turn it on???? I tried to sync some music to my new Torch but it went in the main memory not onto the storage card where it belongs. How do I make it go ONLY to the sotorage card. Is this something I have to do on the desktop program?
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Jan 22, 2010
Have a new software to open the usb mass storage mode ?the old hahah.exe not working on BB 9700 error:internal error:RAM image inviad.
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Sep 14, 2012
I have nokia E7 its giving an error message disk error. I have tried to format the the mass storage with windows but windows also cant format it. So I want to know does the phone has a memory card inside it or its just a chip on the board? I can't even take pictures or use the map.
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Jul 10, 2010
I'm, new to blackberry, and on the first day I plugged my Curve 8520 to the computer and the Desktop Manager "recommended" to upgrade to the latest OS (v5.0.0.592 - Bundle1096 Platform 5.2.0.64). Since that I only have one glitch, the media folder is called net_rim_bb_file_explorer.Media I assume that's the internal name, not the display name, anyone knows how to rename it?? I don't want to mess with the OS by downgrading or things like that, I'm quite happy with how the phone works as it is...
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Jan 24, 2010
I've become fed up with Roxio Media Manager as it crashes my computers. I read the instructions to access my media card via mass storage.
-mass storage is turned on
-Connectivity is fine via desktop manager so the cable is fine.
-auto enable mass storage mode is on.
-I use XP pro latest service pack and latest desktop manager
blackberry is fully updated.
Should I not be able to see the media card as any other storage device in "My Computer"? Like a flash memory stick? I've tried various USB ports and 2 different PC's with same result. Is there an alternative to Roxio? This might solve the problem but computers just are not seeing this thing.
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Dec 29, 2011
I have followed the online instructions (Go to OPTIONS ICON > DEVICE > STORAGE > BB BUTTON) but there is no option to turn on or enable mass storage!
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May 9, 2012
So everytime i connect my phone with my PC a message appears on my screen about needing the phones Mass Storage Mode Password but i never had any password for it? This is my first time doing this so Im sure i never put in a password how do i reset this or how can i figure out my password?
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Feb 12, 2010
so i just got 8900 and inserted 2gb media card but i can only add stuff on it using desktop manager and i ditched my iphone just because i was so controlled by itunes, cant i just copy/paste into folders on the phone?
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Feb 11, 2012
When I plug this phone with a usb cable it's driver is recognized however the media card and device are not listed as mass storage drives.. I have no way of accessing device/media card content through my computer. I checked bb device options and "Media Card Support" is "on".
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Aug 30, 2010
I am having problems with mass storage mode. When I connect my device and try to see the media using the music, pictures, or video buttons on the desktop manager it says I need to turn on mass storage mode however when I check the device settings under options/media card/ the settings are as follows:
Media Card Support ON
Encryption Mode NONE
Mass Storage Mode Support ON
Auto Enable Mass Storage Mode When Connected YES
I'm at a loss as to how to make this work as everything I read says the settings are correct.
Operating System WINDOWS 7 Pro
Blackberry Desktop Ver 6.0.0.40
Blackberry Type Curve 8330
Device Software Ver 4.5.0.169
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May 17, 2011
I have a Curve 8900 with a broken screen. I have connected it to Blackberry Desktop Software to get anything I can backed up. It appears to backup all application & organiser things, but wont let me sync music, pictures, or videos. Troubleshooter suggests that it's because I haven't enabled Mass Storage, but obviously I cant see the screen to see if prompts me to enable it. I have tried connecting my phone and randomly scrolling to see if I can click "yes" to enable it by chance, but it is just as likely that I have clicked "do not ask me again" and then clicked "no" as well.
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Jul 3, 2011
Redownloaded desktop manager today. Wasn't working. Download complete - no roxio on my computer software - should it show up separately? Will sync. Tells me no photos to download. Mass storage mode is on.
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Dec 13, 2011
I've run into a bit of a problem, as have MANY Photon 4G owners have as well.since mounting my Electrify as a USB mass storage device (the two "MOT" drives pop up in explorer), now the internal storage (which is where everything is) comes up as an unreadable drive.It mounted fine when I got it, then stopped working, then worked for a day, now it doesn't work.I've tried uninstalling drivers, taking out the battery, SD card, etc etc.
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Jan 28, 2011
Blackberry Torch 9800 v6.0.0.246, platform 6.4.0.105
It was working great until I connected it to the computer for first time and did the updates and backup suggested. I now get the message "Built in storage media is not accessible due to fatal errors". I also lost all the ringtones. Being a non-techie I did not connect the two. The next time I connected to the computer to backup etc and to download ringtones because mine were gone, all the wallpaper that comes with the device was gone. I have connected again to back up my blackberry andtried to restore to see if that helps, it does not. I did try to reformat my Built in storage media but it did not get rid of the error message and now I donot even see built in storage media coming up when I am in device options.
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Sep 1, 2010
My wife bought a new factory-sealed curve (on ebay) because her old one broke. works perfectly in all regards. except - when connected to PC, won't prompt to go into Mass Storage Mode. We went into Options -> Media Options, and everything is set up properly. We even tried changing options here and changing them back. We called VZW blackberry support - they were stumped. we tried KB19717-The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computerand the Microsoft hotfix it references - no luck. (of course, they're all for 8520)the VZW support guy had her "hard reset" her unit (whatever that means).We reformatted the card. no luck.
We tried a battery pull (several - would have to in order to swap memory cards). didn't matterWe uninstalled and reinstalled Desktop Manager 4.7 -059Putting the card into her old (screen-damaged-but-functional-unit) everything works fine. We tried a different card in her unit. No luck.We tried her unit on a different PC (different USB cable too) no luck.The device shows up in Device Manager, and Desktop Manager (and evil Roxio Media manager) all work fine. Can explore the card fine from the device, and the status in options -> media card says it's thereBut it will NOT show up as a mass storage device
Because of what does work, it doesn't feel like a HW issue - maybe a driver issue?
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May 1, 2011
I am trying to turn on the mass storage mode. I have found the information how to do this but when I go into Options from any icon the relevant list does not come up. When you highlight an icon, click on the Blackberry key and then on options it comes up with 'Home Screen Preferences' at the top of the page, not the menu I was expecting.
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Dec 14, 2011
After the update the setting under storage for windows media sync storage location is not selectable and under it it says you need to disconnect from computer to enable this setting?
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Jun 19, 2012
Ive recently bought a SanDisk 32gb MicroSDHC card class 4. When I inserted the card into my phone I get the above message? I've tried to format the card and get the following message 'media card format failed'. I've tried rebooting phone etc with no results is it worth exchanging the card or shall I just throw the phone in the bin and buy an IPhone?
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Jul 2, 2011
my blackberry torch froze then this message came up media card storage cannot be accessed due to fatal error. I have tried repairing it and reformatting it
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Feb 23, 2011
I just got a Transcend 16gb class 6 Micro SDHC yesterday. Everything went well until I put it in my Torch 9800and formatted it like it requested. Afterwards I received the media card fatal error.Here's where it getrs strange: I assumed the card had corrupted, but upon using the adapter to access it on the computer, it worked fine there. Tried reformatting from the comp, still works on the comp., but upon insertion in the phone, fatal error. I tried puting it in my old 8520, works like a charm, no issues. Tried reformatting using the 8520, still a fatal error when inserted into the Torch. My old card that I was using was a Transcend 8gb Class 6, Which still functions with no probs.
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Aug 8, 2010
When I launch Media Manager on my PC, I get a message that file "About_RIM_Background.png" is not found, and the application terminates. I found the file is present. What can I do to get pictures off my BlackBerry and into my PC?
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Jan 26, 2010
My Curve 8520 was delivered 7 days ago from Virgin Media UK. I am unable to create a Blackberry account as "my device is not registered with my wireless service provider" . I have gone through the Host Routing table regsiter but still nothing. Virgin's call centre do not allow you to access their Virgin Blackberry help team directly, and in fact claim they can only email them themselves. The call centre say the Blackberries are very popular and I will have to wait 3 days for the Virgin Blackberry team to contact me. I obviously would like to get my 8520 up and running. Do I have to wait for Virgin? Should I draw the conclusion that Virgin are all marketing mouth and no Blackberry trousers?
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