BB Curve :: 9360 Not Recognized As Mass Storage Device
Feb 11, 2012
When I plug this phone with a usb cable it's driver is recognized however the media card and device are not listed as mass storage drives.. I have no way of accessing device/media card content through my computer. I checked bb device options and "Media Card Support" is "on".
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Feb 12, 2010
so i just got 8900 and inserted 2gb media card but i can only add stuff on it using desktop manager and i ditched my iphone just because i was so controlled by itunes, cant i just copy/paste into folders on the phone?
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Jan 24, 2010
I've become fed up with Roxio Media Manager as it crashes my computers. I read the instructions to access my media card via mass storage.
-mass storage is turned on
-Connectivity is fine via desktop manager so the cable is fine.
-auto enable mass storage mode is on.
-I use XP pro latest service pack and latest desktop manager
blackberry is fully updated.
Should I not be able to see the media card as any other storage device in "My Computer"? Like a flash memory stick? I've tried various USB ports and 2 different PC's with same result. Is there an alternative to Roxio? This might solve the problem but computers just are not seeing this thing.
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Jul 5, 2010
I debranded my C905a into C905, which works great. I also like to connect it to my PC in phone mode so I can tether via Sony Ericsson PC suite. One day, my PC installed some USB driver on its own, and all of a sudden the phone can only connect in mass storage mode, instead of phone mode. Now I can't back up or tether. Has anyone ever had this problem before? I have windows vista basic; Please help I'd appreciate any info on how to fix this problem.
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Mar 17, 2012
if it is possible to use iphone as a mass storage device ?
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Dec 23, 2011
I've searched all over the internet for solutions and have had no luck!When I connect my blackberry to my laptop (using windows) with the USB cable no message comes up on my phone about using it in mass storage mode. All that happens is the blackberry charges and Blackberry desktop manager opens, my laptop doesn't actually recognise it as a mass storage device.I have a blackberry bold 9700 using software version 6.0I've checked for updates using my blackberry and everything seems to be up to dateWent onto options>device>storage>ticked the box next to media card supportI then tried going onto device manager>double clicked blackberry martphone>details>Device instance path and it has a PID of 8004 so that's fine, there would be a problem if it showed 8001Tried downloading the tool anyway which is meant to solve a PID of 8001 in case but still no luckRestarted the blackberry, restarted the laptop, tried every usb port - still nothing!
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Nov 8, 2011
The problem with the SGS II is that there's no connect to PC setting. The other problem is that to connect to as a mass storage device, you have to manually do this every time - In my car, the phone repeatedly beeps at me until I enter the USB connect screen, which is very annoying.
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Aug 18, 2011
I had the number changed on my phone. Everyting worked until then. I can connect in all modes except for USB Mass Storage. I have updated my drivers, enabled USB debugging, etc. It works on another Windows 7 computer, but not on my main laptop. No matter what I do, it will not find the Mass Storage drivers. Everything else works great. I have to run in Mass Storage mode to get to some files for a work app.
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Jul 11, 2011
When I connect my X10 to a 64bit windows machine it sees the memory card as a CDrom drive not a mass storage device
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Mar 4, 2010
Does anyone have a fix to get windows 7 to show my Storm in mass storage mode? The transfer in Roxio media manager is slow as **** and since my new PC has windows 7 I have not been able to get it to show the device memory cards a drives that I can just copy and paste to.
It's time that BB and Verizon get their S*&T together and stop tossing out excuses for the reason as to why things don't work. Take the time you would to write the excuse and come up with a patch or fix to the problems.
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Dec 29, 2011
I have followed the online instructions (Go to OPTIONS ICON > DEVICE > STORAGE > BB BUTTON) but there is no option to turn on or enable mass storage!
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May 9, 2012
So everytime i connect my phone with my PC a message appears on my screen about needing the phones Mass Storage Mode Password but i never had any password for it? This is my first time doing this so Im sure i never put in a password how do i reset this or how can i figure out my password?
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Jul 2, 2010
no matter what settings I use on the 9650 "Memory" settings. I cann't get any computer (Windows 7 or XP Pro) to recognize the device as "mass storage device" so I can access the memory card. There is plenty of items on the card, and I can access them fro mthe decive, but the computer won't "find" it. This is with DM 5.0 and 4.7, on windows XP Pro and Windows 7.
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Jul 7, 2012
Just got a brand new BB9360 as part of a product exchange plan. My old BB's track ball had worn out. Anyway, after 4 trips back and forth from the store I bought it from to work out OTHER problems (bad battery as it turned out) I finally have a phone that I know will work (saw them charge it in the store, from a computer).Now, I know for a fact that my USB cable and ports will support a BB device for charging and syncing with a computer. Both were working just fine on my old BB device which I had until last week. The USB ports in my desktop are all new, and my laptop is less than a year old, all its ports are fine. So far, I've been able to rule out virtually all of the possible issues that the device suggests. I have done a reset by pulling the battery. I have attempted to charge it via a wall outlet with a USB to AC adapter. Nothing at all happens. I plugged it into the computer, and it told me that it cannot charge the device and it recommended I install the Desktop Manager. Well, it was already on the computer. I installed the USB drivers on their own, I've tried all my ports on both computers.
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Aug 30, 2010
I am having problems with mass storage mode. When I connect my device and try to see the media using the music, pictures, or video buttons on the desktop manager it says I need to turn on mass storage mode however when I check the device settings under options/media card/ the settings are as follows:
Media Card Support ON
Encryption Mode NONE
Mass Storage Mode Support ON
Auto Enable Mass Storage Mode When Connected YES
I'm at a loss as to how to make this work as everything I read says the settings are correct.
Operating System WINDOWS 7 Pro
Blackberry Desktop Ver 6.0.0.40
Blackberry Type Curve 8330
Device Software Ver 4.5.0.169
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Aug 3, 2010
I just got my Blackberry and I am having trouble with the Mass Storage.The Media Sync will not recognize the memory card at all. Win 7 does not recognize the card when I first plugged in my phone by USB cable the install driver fails. This failing has happened on 3 computer 2 win 7 and one XP.
I have done the normal things like battery pulls and deleting the driver and letting it reinstall reboots and reinstall programs. I also have the most current programs off the website.I also have tried putting the SD card in the slot on my laptop (3 different cards in an adapter) and none are able to transfer files without lagging into never never land.Everything else seems to work just fine. But I would like to be able to transfer photos and music and at this rate I can't transfer them at all.
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May 17, 2011
I have a Curve 8900 with a broken screen. I have connected it to Blackberry Desktop Software to get anything I can backed up. It appears to backup all application & organiser things, but wont let me sync music, pictures, or videos. Troubleshooter suggests that it's because I haven't enabled Mass Storage, but obviously I cant see the screen to see if prompts me to enable it. I have tried connecting my phone and randomly scrolling to see if I can click "yes" to enable it by chance, but it is just as likely that I have clicked "do not ask me again" and then clicked "no" as well.
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Jul 3, 2011
Redownloaded desktop manager today. Wasn't working. Download complete - no roxio on my computer software - should it show up separately? Will sync. Tells me no photos to download. Mass storage mode is on.
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Dec 13, 2011
I've run into a bit of a problem, as have MANY Photon 4G owners have as well.since mounting my Electrify as a USB mass storage device (the two "MOT" drives pop up in explorer), now the internal storage (which is where everything is) comes up as an unreadable drive.It mounted fine when I got it, then stopped working, then worked for a day, now it doesn't work.I've tried uninstalling drivers, taking out the battery, SD card, etc etc.
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Sep 1, 2010
My wife bought a new factory-sealed curve (on ebay) because her old one broke. works perfectly in all regards. except - when connected to PC, won't prompt to go into Mass Storage Mode. We went into Options -> Media Options, and everything is set up properly. We even tried changing options here and changing them back. We called VZW blackberry support - they were stumped. we tried KB19717-The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computerand the Microsoft hotfix it references - no luck. (of course, they're all for 8520)the VZW support guy had her "hard reset" her unit (whatever that means).We reformatted the card. no luck.
We tried a battery pull (several - would have to in order to swap memory cards). didn't matterWe uninstalled and reinstalled Desktop Manager 4.7 -059Putting the card into her old (screen-damaged-but-functional-unit) everything works fine. We tried a different card in her unit. No luck.We tried her unit on a different PC (different USB cable too) no luck.The device shows up in Device Manager, and Desktop Manager (and evil Roxio Media manager) all work fine. Can explore the card fine from the device, and the status in options -> media card says it's thereBut it will NOT show up as a mass storage device
Because of what does work, it doesn't feel like a HW issue - maybe a driver issue?
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May 1, 2011
I am trying to turn on the mass storage mode. I have found the information how to do this but when I go into Options from any icon the relevant list does not come up. When you highlight an icon, click on the Blackberry key and then on options it comes up with 'Home Screen Preferences' at the top of the page, not the menu I was expecting.
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May 27, 2010
I have a Nokia x6 16 gb..I had it for about a week in which time I added 14gb of music and the uk maps..All was working perfectly. However.... Last Saturday I decided to use the "comes with music" voucher that came with it..I selected the music I wanted and downloaded it and was told that I had to download the DRM software to play...I clicked yes and then waited and waited..it seemed my phone had frozen as ovi player would not transfer any music to it.. I unplugged it and tried to plug back in but got the dreaded "mtp device driver failed". I have tried everything I have read on these forums and the web including:- Deleting the folder in the private folder on the mass storage card. performing a hard reset on the phone (although my music was still on the card?) Deleting all of the nokia software and running the nokia cleaner and reinstalling... Doing the above but disabling Windows media player and reanabling it a later date still no joy.. I have windows 7 home premium 64 bit on my desktop so no options to reinstall WMP just disable. I have tried to plug it into my wifes' laptop which has windows 7 home premium 32 bit and I get the same message however her nokia 5800 works fine in her laptop..
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Apr 13, 2012
while trying to recharge my 9300 curve the message box comes up saying "USB Device Not recognized" . Location of device is in USB Root Hub - Unknown Device. I Tried reconnecting but doesnt change anything. It also says to replace the device. Can I try something else or do I have to replace the device? How do I get the current infoout of the old device?
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Nov 27, 2015
Does the LG V10 have the ability to be connected in USB mass storage mode instead on MTP?
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Mar 27, 2010
Ive got several albums on my memory card and I would like to transfer the music to the mass drive on the N97, I have dropped an album into sounds, then gone into the player and pressed the refresh option but unfortunately the album doesnt appear whatsoever.
Is there a certain folder that has to be made or even for the music to go into for the player to recognise it? Ive tried reversing the option and putting the album back onto my memory card, the album has disappeared altogether but still shows up for transferring to other folders. Can you possibly tell my where Im going wrong.
There is another problem thats arisen, the phone doesnt recognise the usb lead when attached to either my laptop or main pc, Im buying another lead so Im just hoping that would be an answer to my problem on that part.
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Jun 5, 2010
Recently my Nokia 5800 has had problems connecting to my computer through Mass Storage option. Will connect no problem through PC Suite but not as a USB Mass storage.Have re-downloaded the drivers and installed them again and still same problem.
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Oct 27, 2011
Why Mass Storage via USB is not available?
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Nov 6, 2010
Whenever i connect this phone to PC using Mass storage mode
it shows the drive but when i open it, it says "please insert in drive..." or when i check drive properties, it says Size availble as 0 and used also as 0.
In short, it is not detecting the memory card although it works fine with OVI
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Mar 3, 2010
Hey guys I Changed My Vendor Code to 100 to get the T-Mobile Splash Screen, Then Upgraded My OS to The New V5 and Now I'm having that Mass Storage issue Were I cannot See My Memory Card Or Blackberry when plugged into my PC, Tried Using the Mass Storage New fix and apparently tis is too old for the new 5.0 software anybody have the new fix and can post the link?
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Aug 12, 2010
I got a blackberry 9000 and i was trying to turn on my mass storage to ON but it wont let me because their a lil red lock on the side of it, i also check my IT policy name and its said Default.. i put a 4GB Sandisk Micro in it..... i did search alot here and i cant find nothing.
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Apr 1, 2012
I accidently deleted a very important file from my Iphone 4 and I really need a way to restore it. I looked through so many softwares and it looks they all need the phone to be in the mass storage mode!
Info:iPhone 4
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