BB Curve 8300 :: PC Does Not See Device For Mass Storage

Jan 24, 2010

I've become fed up with Roxio Media Manager as it crashes my computers. I read the instructions to access my media card via mass storage.

-mass storage is turned on
-Connectivity is fine via desktop manager so the cable is fine.
-auto enable mass storage mode is on.
-I use XP pro latest service pack and latest desktop manager
blackberry is fully updated.

Should I not be able to see the media card as any other storage device in "My Computer"? Like a flash memory stick? I've tried various USB ports and 2 different PC's with same result. Is there an alternative to Roxio? This might solve the problem but computers just are not seeing this thing.

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BB Curve 8300 :: Mass Storage Mode Settings Set To On / DM Says To Turn On

Aug 30, 2010

I am having problems with mass storage mode. When I connect my device and try to see the media using the music, pictures, or video buttons on the desktop manager it says I need to turn on mass storage mode however when I check the device settings under options/media card/ the settings are as follows:

Media Card Support ON
Encryption Mode NONE
Mass Storage Mode Support ON
Auto Enable Mass Storage Mode When Connected YES
I'm at a loss as to how to make this work as everything I read says the settings are correct.

Operating System WINDOWS 7 Pro
Blackberry Desktop Ver 6.0.0.40
Blackberry Type Curve 8330
Device Software Ver 4.5.0.169

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Dec 23, 2011

I've searched all over the internet for solutions and have had no luck!When I connect my blackberry to my laptop (using windows) with the USB cable no message comes up on my phone about using it in mass storage mode. All that happens is the blackberry charges and Blackberry desktop manager opens, my laptop doesn't actually recognise it as a mass storage device.I have a blackberry bold 9700 using software version 6.0I've checked for updates using my blackberry and everything seems to be up to dateWent onto options>device>storage>ticked the box next to media card supportI then tried going onto device manager>double clicked blackberry martphone>details>Device instance path and it has a PID of 8004 so that's fine, there would be a problem if it showed 8001Tried downloading the tool anyway which is meant to solve a PID of 8001 in case but still no luckRestarted the blackberry, restarted the laptop, tried every usb port - still nothing!

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Nov 8, 2011

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Mar 4, 2010

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May 9, 2012

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Aug 3, 2010

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May 17, 2011

I have a Curve 8900 with a broken screen. I have connected it to Blackberry Desktop Software to get anything I can backed up. It appears to backup all application & organiser things, but wont let me sync music, pictures, or videos. Troubleshooter suggests that it's because I haven't enabled Mass Storage, but obviously I cant see the screen to see if prompts me to enable it. I have tried connecting my phone and randomly scrolling to see if I can click "yes" to enable it by chance, but it is just as likely that I have clicked "do not ask me again" and then clicked "no" as well.

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I have been successfully connecting my 8330 to a desktop PC running XP for quite a while. The device sw is v4.5.0.175. I recently got a new Lenovo T410 laptop, running Windows 7. I have downloaded the DM software (v5.0.1) and verified that my device SW is up-to-date, but the laptop is still not recognizing that the device is connected (via USB). I've tried it in all the USB ports on the laptop, and also followed all the steps detailed in KB13146, with no luck. I can't find anything in any of the forums that reference Windows 7. Can anyone provide help to resolve this problem?

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