Redownloaded desktop manager today. Wasn't working. Download complete - no roxio on my computer software - should it show up separately? Will sync. Tells me no photos to download. Mass storage mode is on.
View 1 RepliesI have a Blackberry Storm 3590 which no longer shows anything on the display;it is black.I desperately need to retrieve my photos from it.I believe they are located on the "internal" storage partition, as they are not located on the Sandisk media card that is installed.When I attempt to view / retrieve the photos from this phone via the Blackberry Desktop Software (ver. 6.0.0.40) I get the following message:"You need to turn on mass storage mode from the connected Blackberry device to use this feature. This may require you to reconnect your device."I have fully charged the battery & removed / installed the battery numerous times, but have had no luck.I was able to see the pictures the first couple of times I connected the phone to my laptop.
View 9 Replies View RelatedEach time I attempt to load the program, it locks up and the new window is shaded in grey. Cant open any options or click any icons. I followed the instructions for a clean install (twice) and downloaded the latest version of desktop manager.
I am running windows xp-64 bit and I have a bb curve 8310 with ATT.
My settings are correct to allow for mass storage sharing. I have tried battery pulls and reboots and different settings and the device does not prompt to share not auto share. I am not able to view the device in "Finder" or "My computer" as an external device.It recognizes and connects to Desktop manager both on a PC and Mac (however, the prompt comes from the desktop and not the device.It used to work please tell me what i should be doing to correct this.
View 6 Replies View RelatedSince the Belle update, whenever I take a picture I am able to view it in the phone, but when I connect to a PC to transfer the picture in Mass Storage, the pictures are not there. I've looked in both the Mass Memory and Phone Memory folders. I've checked to see if the photo has a saved file name which it does. It finds them in Ovi Suite but I much prefer to use Mass Storage, it's so much easier and quicker to use.
View 2 Replies View RelatedI've become fed up with Roxio Media Manager as it crashes my computers. I read the instructions to access my media card via mass storage.
-mass storage is turned on
-Connectivity is fine via desktop manager so the cable is fine.
-auto enable mass storage mode is on.
-I use XP pro latest service pack and latest desktop manager
blackberry is fully updated.
Should I not be able to see the media card as any other storage device in "My Computer"? Like a flash memory stick? I've tried various USB ports and 2 different PC's with same result. Is there an alternative to Roxio? This might solve the problem but computers just are not seeing this thing.
I have followed the online instructions (Go to OPTIONS ICON > DEVICE > STORAGE > BB BUTTON) but there is no option to turn on or enable mass storage!
View 1 Replies View RelatedSo everytime i connect my phone with my PC a message appears on my screen about needing the phones Mass Storage Mode Password but i never had any password for it? This is my first time doing this so Im sure i never put in a password how do i reset this or how can i figure out my password?
View 1 Replies View RelatedThe BlackBerry desktop software does not recognize my 8310 after updating to 6.0.1. I am running Vista 64bit, SP2. When I go into the device manager it shows a yellow triangle and says I need to update my driver. Do I need to go back to an earlier version of desktop?
View 2 Replies View Relatedso i just got 8900 and inserted 2gb media card but i can only add stuff on it using desktop manager and i ditched my iphone just because i was so controlled by itunes, cant i just copy/paste into folders on the phone?
View 7 Replies View RelatedWhen I plug this phone with a usb cable it's driver is recognized however the media card and device are not listed as mass storage drives.. I have no way of accessing device/media card content through my computer. I checked bb device options and "Media Card Support" is "on".
View 1 Replies View RelatedI am having problems with mass storage mode. When I connect my device and try to see the media using the music, pictures, or video buttons on the desktop manager it says I need to turn on mass storage mode however when I check the device settings under options/media card/ the settings are as follows:
Media Card Support ON
Encryption Mode NONE
Mass Storage Mode Support ON
Auto Enable Mass Storage Mode When Connected YES
I'm at a loss as to how to make this work as everything I read says the settings are correct.
Operating System WINDOWS 7 Pro
Blackberry Desktop Ver 6.0.0.40
Blackberry Type Curve 8330
Device Software Ver 4.5.0.169
I just got my Blackberry and I am having trouble with the Mass Storage.The Media Sync will not recognize the memory card at all. Win 7 does not recognize the card when I first plugged in my phone by USB cable the install driver fails. This failing has happened on 3 computer 2 win 7 and one XP.
I have done the normal things like battery pulls and deleting the driver and letting it reinstall reboots and reinstall programs. I also have the most current programs off the website.I also have tried putting the SD card in the slot on my laptop (3 different cards in an adapter) and none are able to transfer files without lagging into never never land.Everything else seems to work just fine. But I would like to be able to transfer photos and music and at this rate I can't transfer them at all.
I have a Curve 8900 with a broken screen. I have connected it to Blackberry Desktop Software to get anything I can backed up. It appears to backup all application & organiser things, but wont let me sync music, pictures, or videos. Troubleshooter suggests that it's because I haven't enabled Mass Storage, but obviously I cant see the screen to see if prompts me to enable it. I have tried connecting my phone and randomly scrolling to see if I can click "yes" to enable it by chance, but it is just as likely that I have clicked "do not ask me again" and then clicked "no" as well.
View 1 Replies View RelatedI've run into a bit of a problem, as have MANY Photon 4G owners have as well.since mounting my Electrify as a USB mass storage device (the two "MOT" drives pop up in explorer), now the internal storage (which is where everything is) comes up as an unreadable drive.It mounted fine when I got it, then stopped working, then worked for a day, now it doesn't work.I've tried uninstalling drivers, taking out the battery, SD card, etc etc.
View 2 Replies View RelatedMy wife bought a new factory-sealed curve (on ebay) because her old one broke. works perfectly in all regards. except - when connected to PC, won't prompt to go into Mass Storage Mode. We went into Options -> Media Options, and everything is set up properly. We even tried changing options here and changing them back. We called VZW blackberry support - they were stumped. we tried KB19717-The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computerand the Microsoft hotfix it references - no luck. (of course, they're all for 8520)the VZW support guy had her "hard reset" her unit (whatever that means).We reformatted the card. no luck.
We tried a battery pull (several - would have to in order to swap memory cards). didn't matterWe uninstalled and reinstalled Desktop Manager 4.7 -059Putting the card into her old (screen-damaged-but-functional-unit) everything works fine. We tried a different card in her unit. No luck.We tried her unit on a different PC (different USB cable too) no luck.The device shows up in Device Manager, and Desktop Manager (and evil Roxio Media manager) all work fine. Can explore the card fine from the device, and the status in options -> media card says it's thereBut it will NOT show up as a mass storage device
Because of what does work, it doesn't feel like a HW issue - maybe a driver issue?
I am trying to turn on the mass storage mode. I have found the information how to do this but when I go into Options from any icon the relevant list does not come up. When you highlight an icon, click on the Blackberry key and then on options it comes up with 'Home Screen Preferences' at the top of the page, not the menu I was expecting.
View 3 Replies View RelatedAfter recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
I can't connect the blackberry to the desktop manager, it doesn't recognize my phone on the computer, but that happened when I updated my desktop manager to the next version. Because before that it worked very fine.I tried to change the configuration on the desktop manager but it didn't work out. My computer doesn't recognize my phone as an usb device either.
View 1 Replies View RelatedWhen downloading the blackberry desktop manager,the form asked of country and city,but it showed loading countries without it loading,now I can't download the desktop manager so as to connect my smartphone to my laptop
View 7 Replies View RelatedI bought a new blackberry, installed the OS from the Black Berry Website, but the desktop manager had no applications on it. My blackberry did not have blackberry messenger and notepad/memopad. I was able to download blackberry messenger, and that does show up on my desktop manager now, but I haven't found a notepad/memopad to download. Can anyone offer suggestions as to how I can get a notepad on my blackberry?
View 9 Replies View RelatedI have a Curve 8330 and cannot get the Desktop Manager to connect with it. This was a frequent problem for a long time until the latest DM upgrade. Suddenly, now the same thing is happening. DM just shows "connecting" but no connection takes place. I have uninstalled then downloaded and reinstalled v6 but all in fain.
View 2 Replies View RelatedAnyone know why I can't upgrade from OS5 to OS6 using desktop manager?
View 1 Replies View Relatedi have a blackberry curve 9320 i have the desktop software could you tell me where i get the desktop manager
View 9 Replies View Relatedi am unable to sync with my laptop (with new 9330/curve 3G) as Desktop Manager says my BB isn't connected. i am using the cable that came with thenew 'phone.the laptop can access the media on the 'phone, the laptop recognizes that the deivice is connected.
View 1 Replies View RelatedCan you add contacts using the Desktop Manager software? I'm really, really lost on how to enter them without having to type them in with the tiny little keyboard.
View 12 Replies View RelatedDoes anyone have a link to the older version of blackberry desktop manager?
View 3 Replies View RelatedMy phone asks me where i want to charge, Usb or media sync. and my computer asks if i want to open the files but really all i want to do is use desktop manager. Ive tried the Device manager method, ive uninstalled and reinstalled i dont know what to do?
View 9 Replies View RelatedI can view media card photo's on my phone I'm unable to see them on Blackberry desktop manager.
View 5 Replies View RelatedI have bb 9380 curve which has 7.0 OS, i want to update it to 7.1. I have downloaded 7.1 device software and installed it in PC but when i try to update this through Desktop Manager it shows me " There is no update available for your divice" ...how can i update?
View 3 Replies View RelatedI am tring to connect my curve to the desktop manager via bluetooth, the bluetooth page is grayed out and i get the message your pc does not meet the prerequec ets
View 2 Replies View Related