The BlackBerry desktop software does not recognize my 8310 after updating to 6.0.1. I am running Vista 64bit, SP2. When I go into the device manager it shows a yellow triangle and says I need to update my driver. Do I need to go back to an earlier version of desktop?
View 2 RepliesHving a problem im trying to download 5.0 on my 8900 and my computer wont recognize the update i did everything the directions said and still no luck
View 5 Replies View RelatedI was given a BB Curve 8310 to attempt a repair. When I attach the USB cable to the BB the system tray does not pop up with a notification that says "found new hardware" like it normally does when you plug a BB in. When the phone boots up it displays error msg " JVM Error 513". I attempted to looking into the device by using "cracmem" and "JL_Cmder" and no data is to be found and thus there is nothing to wipe. I suspect that the device has already been wiped thus the no data. I have pulled the battery from the phone and reinstalled; unplugged the usb cable during the BB boot process and nothing is happening. The DM application loader will not allow me to procede due to computer not recognizing the BB device thus it is not generating the "USB:UNKNOWN".
View 7 Replies View RelatedRedownloaded desktop manager today. Wasn't working. Download complete - no roxio on my computer software - should it show up separately? Will sync. Tells me no photos to download. Mass storage mode is on.
View 1 Replies View RelatedEach time I attempt to load the program, it locks up and the new window is shaded in grey. Cant open any options or click any icons. I followed the instructions for a clean install (twice) and downloaded the latest version of desktop manager.
I am running windows xp-64 bit and I have a bb curve 8310 with ATT.
I have a Windows 7 PC (64 bits). I have installed today the BB Desktop SW version 6.1.0.36 from BB website.It works fine with my old BB Curve 8900 palm phone, but does not recognize at all my newest BB Curve 9360 palm phone.In particular when I connect the BB device with the microUSB cable to the USB port of the PC, Windows 7 complains to have not installed properly the Device Driver of the BB palm phone.If I look at the PC Device Drivers Management I can see a BlacBerry driver version 4.2.0.14 of 23/06/2011 from research Un Motion.Windows complain that the device type is unknown, all what it says is "Reinstall the drivers for this device. (Code 18)".
View 1 Replies View RelatedI use blackberry 8310, my usb port is broken. can i update using bluetooth port
View 1 Replies View RelatedCan I upgrade and install a newer version than 4.5 on a blackberry 8310 because the latest I get from the site is v4.5.0.306?
View 3 Replies View RelatedI'm new to these forums, and to the BlackBerry, having had my 8310 for only a few months (through my company). My daughter, however, has had her 8310 Curve since last March, and she has had intermittent problems with it. She has had to have it replaced under warranty by AT&T twice. This last time, she discovered that her sounds had ceased her alarm did nothing when it went off. The sounds later returned mysteriously, but she decided that that was the last straw. She wanted to take it back to the AT&T warranty center to get it replaced again, but I suggested she attempt to upgrade her system first. My theory was, since the new software was released, it would make sense to upgrade. My company phone has been upgraded (OTA) with no problems, so I thought (silly me) it would be just as easy to do my daughter's Curve.
The first thing I did was go to her Options/Advanced Options screen to do a wireless upgrade. However, that option was not available on that screen. Odd, I thought her phone and mine are identical, and mine had the wireless upgrade option. So I came to these forums and looked for some assistance, and found the sticky at the top of the forum about the 4.5 software upgrade. I followed the link to the BlackBerry page that contained the download for the AT&T software (making sure I selected the AT&T multilanguage version of 4.5.0.182). I downloaded that version, but decided before launching it to use BlackBerry Desktop Manager instead. It dutifully reported that her Curve needed a software upgrade to 4.5.0.182, so I decided to attempt the upgrade over the USB connection. When it got to the point where it had backed up her phone and was ready to do the system backup prior to wiping it, the connection broke. Don't know why - I used the BB-supplied USB cable. So, the upgrade didn't happen that way. The next thing I did was launch the AT&T download that I had retrieved from the BB link. It dutifully installed the latest BB Desktop Manager (5.0.1, I think), then when I hooked her Curve up to the computer it once again reported that she needed a software upgrade. I elected to do the upgrade, and it went through the process again, backing up the Curve to my computer and getting ready to wipe. This time, it again broke the connection, but when I chose "Retry" it seemed to proceed as normal, erasing the device in preparation for upgrading. Now the fun begins. When the actual upgrade began, the device broke the connection again. I once again got the dialog box with the "Retry" and "Cancel" boxes, and clicked "Retry." But when I did that, the screen on the Curve went white and revealed an icon which I can only assume means, "No OS installed," along with the small number "507" underneath. The BB Desktop Manager appeared to be attempting to upgrade the software, but after leaving it setting like that all night there was no change in the status. So it is well and truly bricked.
My question now is, what is my recourse? Is there any possible way to recover this device (since the computer does not recognize it through the USB connection)? Do I simply need to take it back to AT&T and have them replace it (again)? And will the backup I did last night be restorable to the new BB (assuming they give her another Curve)? I hope to get some answers fairly quickly, because I'll be able to hear the eruption from here when she discovers her Curve is a paperweight. Thanks in advance for your help, and your availability for BlackBerry users.
SW ver 4.5.0.182 (platform 2.70.106)
I got a BB 8310 from my girlfriend. While tryin to update to simply sync my music to the phone, i decided to update the phone's software which has turned into a disaster! While updating, during the screen where it says "DO NOT UNPLUG", the faulty USB cable came out leaving the phone unfinished. Now all the phone does is blink with a red light. It does NOT come on at all. The screen remains black. When its plugged in to the computer now, it doesn't read its a BlackBerry. It says "USB device not recognized".
Now I know that during the installation the phone's system files where probably deleted. And not replaced. So what now? Is there something I can do to have the phone recognized by my computer? It was backed-up before the new installations took place, but does not help because the computer is not recognizing the phone. HELP PLEASE! I would hate to lose my new BlackBerry before I actually get to enjoy it.
I have a 9105 and recently downloaded Desktop Manager 6 onto my PC running XL. When running the older DM I was able to use the programme a few times then it stopped recognizing that my phone was connected. I have not managed to connect since upgrading. I have spent many hours in this and other forums trying every reasonable idea. I have removed the version 6 and loaded 5 again, removed 5 and clean installed 6. Checked all the different USB options and drivers. Changed USB cabels and connections. Removed the battery countless times but nothing will get it to connect. Windows and the device manager see the phone and I am able to remove/add files. I also upgraded my Documenyts To Go so that I can sync the docs on my desktop but this also fails to see my phone. Having read most KB's in this regard I am now not sure where to look.
View 8 Replies View RelatedAfter recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
Under <Options> <Memory> I can see and reformat my 2GB memory card. However the Blackberry Desktop does not recognize the media card. I always get the message:"Your Media cannot be synchronized. ... Consider using a media card with your device."I have tried evry combination of <Memory> setting on the Blackberry and followed the instructions in the Blackberry help to no avail.
View 9 Replies View RelatedI started see on my device a a white screen and app error 507. My The desktop pc will not recognize the phone.
View 2 Replies View RelatedI've recently upgraded my computer from Windows XP to Windows 7, and on my original XP machine, I had DTM installed and it worked just fine with my Bold 9000. On my new Windows 7 machine, I've downloaded Desktop Manager 6.0, installed it, but when I plug in my phone into the computer, the Summary page in DTM still says "Connect your BlackBerry device". I know my computer recognizes my BB, because I can see it listed as 2 drives under My Computer (BB and my removable memory card). How can I get DTM to recognize my phone?
View 4 Replies View Relatedthis might be an old issue but:
bb curve 8330 from sprint
compaq laptop with vista hb PROBLEM COMPUTER
compaq desktop w/ XP WORKS FINE
dtm will not recognize it it used to but went through back-up ok & sync to 75% and then dtm would quit and close
uninstalled 4.7 & reinstalled 5x in 3 months no help for more than a week at a time
uninstalled 4.7 & installed 5.0 nodda will not see bb it is in device mgr have tried windows update, sequences from top 10 bb know issues, and 3-4 others i found on this forum A) is there anything that can fix? B) does rim ever fix anything? (seen a lot of unresolved frustration on here)
ive just backed up my phone. the svr 6.0.0 xx 47 and desktop says update to 49 but it will not.
View 1 Replies View RelatedI see there are some other threads about this point, and recomended links for reading articles on the knowledge databases (some links are not working). In my case, may be, the problem is my Windows Vista is not using the Blackberry USB driver; instead, it uses a standard usb driver. I tried to update it in the Device Manager, by selecting the ones that is found in program FilesCommon FilesResearch In MotionUSB Drivers, but the process always finishes telling me the driver is up to date. The result is, Windows recognices the unit, even if I connect it as a USB unit, and if I connect it for Multimedia sincronization; but BB Desktop Manager does not see it.
I also tried downloading and installing BB USB and Modem drivers from the BB downloads, but that didnīt change anithing.I think this is the source of my problem, because most documents in the knowledge database says I have to see the BB USB driver on de Device Manager.How can I force Windows to use BB USB driver?
My expensive copy of MS Office Pro 2000 still suits my needs at home, but apparently to use Outlook 2000, you need DM 4.2.2. This is for my wife's BB. Can someone help me score some points with the Mrs. and help me find v4.2.2 or how to get v4.6 - v5.0 to recognize Outlook 2000? Thanks.
View 2 Replies View RelatedI am a seasoned BB user, I cannot get the desktop manager to recognize my new Style. I believe that it could be a driver issue because it wont recognize my Bold either. I have reloaded the software on this PC but my USB ports are working fine. I have reloaded the software 3 times. Also, using the desktop loader on the phone is indicates no option for the 9670 phone.
View 2 Replies View RelatedMy computer shows the connection to my BB when connected by USB but the BB desktop software and BB desktop manager do not recognize the connection and therefor can no longer synchronize
View 1 Replies View Relatedi'm updating my blackberry to 6.0 - 2534,but already 3 hours have past and it didn't even move a little.It just stays @ backing up third party applications.Will my BB crash if i would disconnect it from my laptop?im wondering since it was still busy with backing up and not with updating yet.BTW: i got a Curve G3 9300?
View 1 Replies View RelatedJust got this BB from Verizon, everything works fine but when I plug it into my PC the Desktop Manager software is a mess. I'm running Win XP. I've double checked all the USB connections, uninstalled and reinstalled the the BB software and taken the BB battery out and put it back, so it's none of those things. I brought the BB back to Verizon they said "it's working fine, must be a driver or something, duh".
When I plug in the BB and bring up Desktop Manager sometimes the BB is recognized sometimes not. When I try to use the Roxio Media Manager it comes halfway up but the hourglass cursor never goes away and it just sits there thinking for hours. Sometimes I get a pop up saying " First Time Configuration...., it won't let hit any of the choices, I just have the hourglass thinking. I always have to hit Ctl, Alt, Del and call up my task manager to quite the program because the hourglass never turns back into the cursor. I just want to manage my media. This is very frustrating.
I just got my new Torch and was updating it to the newest softwear, and it has frozen during the install step. It has been stuck on this section for the past 4 hours. It says not to disconnect the device or interupt the process as it could make the device unusasble. What can I do ?
View 1 Replies View RelatedI have bb 9380 curve which has 7.0 OS, i want to update it to 7.1. I have downloaded 7.1 device software and installed it in PC but when i try to update this through Desktop Manager it shows me " There is no update available for your divice" ...how can i update?
View 3 Replies View RelatedUsing the Desktop Software, I attempted to update my Blackberry Device Software. It has been going for about any hour, and has been stuck at module 428 of 457 for about 50 minutes. It says that if I disconnect or interrupt, my device could be unusable. What should I do?
View 1 Replies View Related9780 started overheating. Display black but possible to read error 507 message. Desktop software does not recognize plugged in device. When battery is insert device still overheats. What to do?
View 1 Replies View RelatedI'm running v5.0.1 of the DM.Memory/Storage card options are all set to on. When I click Media Sync, the BB momentarily flicks then reverts back to the previous display. Media Sync, animates with the left and right arrows, then eventually times out with the 'did not recognize device' message.The device does not appear in Windows 7 Explorer.
View 3 Replies View RelatedBeen updating the OS on my 8530 using the pc Desktop Manager software v5.0.1 and the usb connector to the phone. I started at 11:00am this morning. It is now almost 3:00pm.It is still showing 346 of the 528 modules in the Download device Software part of the process. At this point it's a fail... But it says Do not disconnect your device... or else. What now? Very disappointing.
View 10 Replies View RelatedI received a notification that I needed to update the Desktop software to v5.0.1 2010-03-25 and so downloaded the 250MB file. When I clicked on install, after a few seconds I received the message "There was an error installing updates. Click here to see the updates that have not been installed". This download process has happened a couple of times. I have tried and tried to run the installation, but keep getting the same message.
I then checked the version of my BB Desktop software and found that it was 5.0.1.18 [Aug 21 2009]. The update notification is therefore for a newer version, or so it seems. Can anyone help with reasons why it wont install, or give me some pointers how to get round whatever is preventing the installation. I don't want to have to keep downloading 250 mb files every night if I can help it.
Dropped my BB for the last time...the trackball fell out and some other stuff fell out...not retrieved. Friend gave me her old Curve and I want to switch. Tried just moving the sim card praying my pictures would come up...but they didn't. The address book isn't there either.How do I switch my service and how do I move the info without a track ball?
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