BB Curve 8300 :: 8310 During Update Phone Locked Itself
Feb 23, 2010
I got a BB 8310 from my girlfriend. While tryin to update to simply sync my music to the phone, i decided to update the phone's software which has turned into a disaster! While updating, during the screen where it says "DO NOT UNPLUG", the faulty USB cable came out leaving the phone unfinished. Now all the phone does is blink with a red light. It does NOT come on at all. The screen remains black. When its plugged in to the computer now, it doesn't read its a BlackBerry. It says "USB device not recognized".
Now I know that during the installation the phone's system files where probably deleted. And not replaced. So what now? Is there something I can do to have the phone recognized by my computer? It was backed-up before the new installations took place, but does not help because the computer is not recognizing the phone. HELP PLEASE! I would hate to lose my new BlackBerry before I actually get to enjoy it.
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Feb 4, 2010
I'm new to these forums, and to the BlackBerry, having had my 8310 for only a few months (through my company). My daughter, however, has had her 8310 Curve since last March, and she has had intermittent problems with it. She has had to have it replaced under warranty by AT&T twice. This last time, she discovered that her sounds had ceased her alarm did nothing when it went off. The sounds later returned mysteriously, but she decided that that was the last straw. She wanted to take it back to the AT&T warranty center to get it replaced again, but I suggested she attempt to upgrade her system first. My theory was, since the new software was released, it would make sense to upgrade. My company phone has been upgraded (OTA) with no problems, so I thought (silly me) it would be just as easy to do my daughter's Curve.
The first thing I did was go to her Options/Advanced Options screen to do a wireless upgrade. However, that option was not available on that screen. Odd, I thought her phone and mine are identical, and mine had the wireless upgrade option. So I came to these forums and looked for some assistance, and found the sticky at the top of the forum about the 4.5 software upgrade. I followed the link to the BlackBerry page that contained the download for the AT&T software (making sure I selected the AT&T multilanguage version of 4.5.0.182). I downloaded that version, but decided before launching it to use BlackBerry Desktop Manager instead. It dutifully reported that her Curve needed a software upgrade to 4.5.0.182, so I decided to attempt the upgrade over the USB connection. When it got to the point where it had backed up her phone and was ready to do the system backup prior to wiping it, the connection broke. Don't know why - I used the BB-supplied USB cable. So, the upgrade didn't happen that way. The next thing I did was launch the AT&T download that I had retrieved from the BB link. It dutifully installed the latest BB Desktop Manager (5.0.1, I think), then when I hooked her Curve up to the computer it once again reported that she needed a software upgrade. I elected to do the upgrade, and it went through the process again, backing up the Curve to my computer and getting ready to wipe. This time, it again broke the connection, but when I chose "Retry" it seemed to proceed as normal, erasing the device in preparation for upgrading. Now the fun begins. When the actual upgrade began, the device broke the connection again. I once again got the dialog box with the "Retry" and "Cancel" boxes, and clicked "Retry." But when I did that, the screen on the Curve went white and revealed an icon which I can only assume means, "No OS installed," along with the small number "507" underneath. The BB Desktop Manager appeared to be attempting to upgrade the software, but after leaving it setting like that all night there was no change in the status. So it is well and truly bricked.
My question now is, what is my recourse? Is there any possible way to recover this device (since the computer does not recognize it through the USB connection)? Do I simply need to take it back to AT&T and have them replace it (again)? And will the backup I did last night be restorable to the new BB (assuming they give her another Curve)? I hope to get some answers fairly quickly, because I'll be able to hear the eruption from here when she discovers her Curve is a paperweight. Thanks in advance for your help, and your availability for BlackBerry users.
SW ver 4.5.0.182 (platform 2.70.106)
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May 17, 2010
I've got a BBCurve8310 and use the MSN a lot from it.Since yesterday, i've been missing a lot of messages, i mean, if i send one, people receive, but i don't.Sometimes I receive one or two messages, but the person has sent me more then this.I've already reinstalled the MSN but it still like that.
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Apr 26, 2010
i have a firewall on my blackberry curve 8310 and i cant get rid of it.i was told that im on a enterprise and have to contact the admin everytime i attempt to use the internet/apps i get a message about IT policy and firewall.i tried disabling the firewall but there is a lock beside it which wont allow me this wasnt my phone, i bought it off of someone and cant get in contact with them how can i remove the IT policy or whatever and get rid of the firewall?
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Jan 8, 2010
The problem is my friend has a blackberry 8310 and she did ask me to find how to add additional language into her device. Let me tell you I own 8250 and did manage install additional language into mine, but will it be possible to use the same link and instructions on her device as well as I did use on mine? Or it has to be different just because we do have different series?
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Aug 23, 2010
when attempting to download blackberry app world from my device i get a message stating "Sorry, your device does not meet the system requirements that are needed to support blackberry app world".i go to "options" then "about" and see "v4.2.2.181".
any ideas on anything i can do to be able to download app world or at least the free apps? (i do not have access to a usb at this time, so any updates would have to be done through the device.)
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Jan 7, 2010
I connected my bb to the desktop manager on my brothers laptop. I then realised it was for his storm. The bb went off and wouldnt come back on. there is a red flashing light that flashes every 2 seconds or so. Just wondering if anyone can help
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Jan 6, 2010
I have several email folders on my blackberry. When I recieve an email it only shows up on the "messages" folder.My previous BB would show the new mail indicator in both "Messages" folder and the specific email folder it belonged in. If I go to the specific folder, the email is inside, it just will not alert me to this folder.Hope this makes sense.Currently I have 4 specific email folders, a text folder, and a messages folder.
How can I fix this? I have an 8310 that was just replaced by another 8310 thru insurance coverage.
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Jul 12, 2010
After trying 3 days to get my BB 8310 Curve connected to my network provider (I do have a data plan and internet plan) Iīm a little bit upset.
The problem: I have all necessary data-plans and also registered my BB on the internet at the Web-Page (BIS?).Ok, my handheld is also recognised and the system doesnīt complain.But: on my handheld I can see only the word "edge" (in small letters - this shows that no data-plan is active as we know, but thatīs not true) and not "EDGE" as it should be.An even better suspicicous issue: I called with the hotline from my provider and he also could see within his database that my handheld is registered and all plans were active.
So I tried following:
I inserted my SIM to another BB and it worked! (not so with my BB)
I also inserted another SIM from my colleague (who also uses a BB) and what happened? Nothing - also no connection.
So I assume that thereīs somehow a bug in my handheld? Has anybody an idea? I would very appreciate it.
By the way, I have the latest OS:
Package Version: 4.5.0.312
Consisting of:
* Applications: 4.5.0.187
* Software Platform: 2.7.0.109
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Jun 21, 2011
I use blackberry 8310, my usb port is broken. can i update using bluetooth port
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Nov 26, 2010
Can I upgrade and install a newer version than 4.5 on a blackberry 8310 because the latest I get from the site is v4.5.0.306?
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Apr 6, 2011
The BlackBerry desktop software does not recognize my 8310 after updating to 6.0.1. I am running Vista 64bit, SP2. When I go into the device manager it shows a yellow triangle and says I need to update my driver. Do I need to go back to an earlier version of desktop?
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Sep 16, 2011
Dropped my BB for the last time...the trackball fell out and some other stuff fell out...not retrieved. Friend gave me her old Curve and I want to switch. Tried just moving the sim card praying my pictures would come up...but they didn't. The address book isn't there either.How do I switch my service and how do I move the info without a track ball?
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Aug 24, 2011
I just got an update message for update 4.2. something.. I didnt record the full update number/version.I gave the ok to download and install after reading the warning that it might take up to 7 minutes to complete.It has locked with the red dot "M" logo for 30 minutes.What should I do now? Holding the power button does not turn it off , no buttons get any response. I am about to pull the battery and restart but I fear I might cobble up the update and cause more harm.
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Jun 16, 2010
I received a message "Action required - update password!" But i did not change my password. Oh well, so I'm trying to follow the directions to update my password from my computer. however, it says on the Blackberry Internet Service home page I need to click "e-mail accounts" and then edit my password. It says that "e-mail accounts" is listed on the left pane. I don't find it anywhere.
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Apr 17, 2010
Last night I updated from 4.5.0175 to 4.5.0186 and all my memos were deleted. Is there any way to recover them? I am desperate! Also - is there any way to prevent this from happening again?
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Jul 12, 2010
I've been trying to update my phone for about 2 hrs now and i can't seem to get it to work. I've updated my desktop to v5.0, but everytime i click the link on the website it tells me i have the current version. i checked under "about" and i have v. 4.5.0.175. HOW DO I GET V5.0? oh and i have verizon if that matters.
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Mar 8, 2010
I am wondering if there is a way to copy games from one blackberry phone to another. Both my husband and I got new bb - his is 8320 and mine is 8310. When everything was transfered from our old bb i lost all of the games that were on mine but all of his transfered. Is there a way for me to copy the games using either the desktop manager or Bluetooth? Or is there another way as I am having alot of difficulties downloading new games to transfer from the desktop manager to my phone?
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May 5, 2010
So, I'm pretty sure my phone is fried - thanks to the wireless software update that my phone told me to download yesterday from Blackberry.Little update icon pops up on the screen telling me that there's a software upgrade of high importance so I tell it to download over the air. About half an hour later, my phone starts flashing and comes up with a quick screen that says "rolling back java" with a status bar that stays at 99% and then power cycles and does the same thing. I had to take the battery out - it's power cycling every minute at least. It won't do anything else, and my blackberry desktop software doesn't recognize it. I left the battery out overnight so the power cycling didn't drain the battery and as soon as I put the battery back in, it just goes back to its little java msg and power cycling.Any ideas? I will be taking it in to Telus later today. I'm assuming that it will have to be sent away and re-flashed and I will have lost everything on it.
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Jan 18, 2010
Recently blackberry desktop manager asked me to upgrade my OS and so I did. Next thing I know is that all my contacts have no more phonenumbers. However WHen I dial a number or if someone calls me the name shows up.Anyone know what the problem is?
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Jun 30, 2010
I am trying to upload a cellphone spy program on my phone and i don't know how to upload from pc to phone.
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Aug 10, 2010
Is there any way to prevent my phone (Curve 8310 running OS v4.5) from going into standby mode when it is snapped into a magnetic holster? The BoxWave holster I just bought has a magnet - I can insert the phone either face-in or face-out. But I would like to keep the phone from going into standby mode when inserted face-out so I can simply use the phone while it is in the holster (without having to remove it first). As it is, I can't even answer the phone without taking it out of the holster.
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Aug 1, 2010
People can call me and it also vibrates and stuff when i receive messages but the only thing i can do is use the voice activation button on the side nothing else works and the screen stays blank. I've been trying to turn it off and on using the power button and even tried removing the battery but nothing seems to be working. Anyone have any ideas on if and how this problem can be fixed?
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Jan 2, 2010
I recently noticed a new icon on my phone that only shows up when making calls. It shows up in the top right hand corner of the screen and looks like the service signal bar graph only reversed w/ the larger bars on the left and getting smaller moving right. They also have a white plus sign at the top of each blue bar, background is a black box. Anybody have any idea what this is for and why it only recently came about?
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Jan 11, 2010
I tried to watch a video on foxsports.com and the following message comes up:"no video format for your phone".There seems to be no other issues with the site (thumbnails and article is clear).Is there any way I can watch videos from this site (or any site that gives this message)?
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Aug 5, 2010
Every so often, I check Outlook and notice e-mails that were never received on my Blackberry.Here's what I know:
1) the problem only rarely occurs, so I can't recreate it for others to see
3) a user can send me dozens of e-mails without a problem, then inexplicably one will go missing (so it isn't a single user issue)
4) carrier is Verizon they claim it is Yahoo's issue, because no other e-mails are effected (I use Yahoo Small Business e-mail)
5) Yahoo claims it is not their issue since e-mails are being received in Outlook
6) Outlook is configured to leave all of my messages on the server (it is a pop3 account if that matters)
7) The e-mails are not being received into Spam or any other folder
Here's what I've done (in no particular order):
1) hard reset
2) resent service books
3) added and deleted my e-mail account
4) checked all of my settings
5) re-registered with Verizon
6) threw a tantrum
7) screamed wildly at my co-workers for no reason
8) drank a few beers
9) broke up with my girlfriend
10) took a nap
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Jun 5, 2010
I was having trouble accessing most websites (although I could get email via the university system where I work), so I tried the wireless upgrade/update that was suggested. After I did that, I lost everything - phone, text, and Internet. My calendar is wiped out, as is my contacts. When I try to "turn on" mobile services, it does not turn on. Verizon is not even listed as my service provider. It is as if it cannot find a service provider and therefore, will not make a connection.
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Feb 21, 2010
I am still trying to remove pics from my 8330 BB to my PC. When I do this my PC tells me to insert a disk. Why? I just want to remove pics from my memory device.
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Jun 2, 2010
I flashed my BB 8330 to metro but i want to update, can i update without messing up the flash process done so that my phone can operate with Metro PCS ?
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May 17, 2010
I have a blackberry curve, and i want it to preform a little bit better, I have like next to nothing on my phone except for the programs I use( facebook, bbm, live, app world) I have a memory cleaner, no languages, no messages or emails more then a day old because I delete them after I read them, anyways even after all of this it still is pretty darn slow, Blackberry app world currently says that I have 7.4 MB free, this is still not enough room for me, I was wondering if there is anything else (delete programs that came with the phone)?
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Mar 27, 2012
How do i change my phone's opperating system? The one am using is not compatible with internet in my country.
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