BB Bold :: 507 Error Desktop Software Does Not Recognize Plugged In Device
Jan 16, 2012
9780 started overheating. Display black but possible to read error 507 message. Desktop software does not recognize plugged in device. When battery is insert device still overheats. What to do?
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Jun 26, 2014
I am trying to transfer photos to and from my phone. However, when I plug in my iphone4S into the computer via USB it will not recognize it as a device. I know that the ports work, as the computer recognizes thumb drives, etc.Â
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Jul 1, 2015
My computer doesn't recognize my device when it is plugged in.
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Mar 2, 2011
I recently installed/ updated the BB Desktop Software and when I plug in my BB Curve 8520, my comp doesn't recognize the device.
Note 1: I've installed all updates on my computer AND the new OS on my phone already. Note 2: My phone recognizes that it's plugged into the computer because begins to charge.
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Sep 2, 2011
My battery was low and I plugged it into my desktop with the USB cable. Now it is dead and I can't get it to charge?
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Nov 9, 2011
I started see on my device a a white screen and app error 507. My The desktop pc will not recognize the phone.
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Aug 2, 2011
I see there are some other threads about this point, and recomended links for reading articles on the knowledge databases (some links are not working). In my case, may be, the problem is my Windows Vista is not using the Blackberry USB driver; instead, it uses a standard usb driver. I tried to update it in the Device Manager, by selecting the ones that is found in program FilesCommon FilesResearch In MotionUSB Drivers, but the process always finishes telling me the driver is up to date. The result is, Windows recognices the unit, even if I connect it as a USB unit, and if I connect it for Multimedia sincronization; but BB Desktop Manager does not see it.
I also tried downloading and installing BB USB and Modem drivers from the BB downloads, but that didn´t change anithing.I think this is the source of my problem, because most documents in the knowledge database says I have to see the BB USB driver on de Device Manager.How can I force Windows to use BB USB driver?
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May 7, 2012
believe the source of the problem to be a faulty install of ICS plus a later rooting, as the phone would intermittently go from Android Phone to Unable to Recognize USB Device, to just not being able to recognize the phone. I've uninstalled KIES along with the drivers and installed them back again to no avail. Is it possible to flash the phone with a working Android version without using the computer - through the SD card?
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Apr 8, 2010
I'm running v5.0.1 of the DM.Memory/Storage card options are all set to on. When I click Media Sync, the BB momentarily flicks then reverts back to the previous display. Media Sync, animates with the left and right arrows, then eventually times out with the 'did not recognize device' message.The device does not appear in Windows 7 Explorer.
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Aug 23, 2010
I have a 9105 and recently downloaded Desktop Manager 6 onto my PC running XL. When running the older DM I was able to use the programme a few times then it stopped recognizing that my phone was connected. I have not managed to connect since upgrading. I have spent many hours in this and other forums trying every reasonable idea. I have removed the version 6 and loaded 5 again, removed 5 and clean installed 6. Checked all the different USB options and drivers. Changed USB cabels and connections. Removed the battery countless times but nothing will get it to connect. Windows and the device manager see the phone and I am able to remove/add files. I also upgraded my Documenyts To Go so that I can sync the docs on my desktop but this also fails to see my phone. Having read most KB's in this regard I am now not sure where to look.
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Nov 9, 2011
I have a Windows Xp service pack 3 and I already install Desktop Manager6.1, the problem is that the computer does not recognize any blackberry device, I tried with three diferents blackberry and no one works. Windows try to install it and later solicites a driver for the device, I alredy see in other computer what drivers the blackberry needs to works and copy them to my Windos Xp but still does not work, is there a driver or something for that windows recognize the blackberry?
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Jul 28, 2012
Afternoon, my blackberry was stolen last night so i have gone onto the blackberry protect site to wipe up my data, etc. but the site shows 'add device'. my device is not showing? i know it was definitely installed on my phone because it always used to tell me that my backup was successful after backing up and also, it is on my blackberry app world.
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Mar 29, 2010
After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
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Jul 1, 2011
I have downloaded the BB Desktop Manager.I plug in my Bold but the Desktop Manager does not "see" that there is a device plugged in.I've checked the cord, the USB ports. All are in working order.So I am unable to do synch my Outlook.
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Nov 26, 2011
I have an error 201 message and my device is caught in endless loop. SPent 1 hour with VErizon last night- and computer will not recognize my device (my guess is that is the endless loop is interfereing) we went to the "wipe" option but to no avail. ANyone have any ideas before I punt this thing and get an I PHone 4 S (and spend a couple of hundred dollars)?
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Sep 8, 2011
I can't get my device software to work with my desktop, my application shows that I am missing the operating software how do I repair this
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Sep 3, 2011
My PC sees my Blackberry plugged in, but the Device Manager tells me to Connect, and I can't sync my contacts, etc.
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May 1, 2010
I have a Blackberry 9700 phone which has been working fine up until today when I decided to load the "Blackberry User Tools" software onto my P.C. at home. After successful installation and machine restart, I was asked to enter my "Device Password". Assuming this would be my password I set originally to lock my phone I entered it and found this didn't work. I subsequently attempted a number of other logical permutations but then realised that if I continued I would lock my phone. So I stopped (at 8/10 tries) and called my service provider "Orange UK" who advised they couldn't help me and that if I continued to enter the incorrect code, it would wipe my phone as it would automatically reset!When I connected via USB last time, it asked for me to enter the word "blackberry" which I did but when it then asked me to enter my password (which I assumed was the four digit numerical code I had originally set the phone with) it failed to work. I am now left with two further attempts. Please can anyone assist by advising me what I can do to overcome the problem without wiping my phone as the contents are very important to me.
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Jul 17, 2010
About 3 weeks ago I had to switch from a Curve to the 9700. I used the switch device wizard to do this with no problems on my home laptop. Since then I have backed up the 9700 to my laptop but when I went to do this today, the device is not recognized by my laptop. I have tried just about everything with no luck. I thought the issue may be my cable and/or USB port but I actually connected my old Curve to the laptop and it immediately was recognized. I also have been synching the 9700 on my work PC and drove into the office today to see if I could do so..it worked without any problems. I am therefore not sure by the 9700 won't now connect to my laptop. Any ideas from anyone as to what I should be doing or what the problem is? I uninstalled and reinstalled the desktop manager application twice thinking that may be the problem but it has not resolved the issue. As an aside, I have gotten a message appearing on the 9700 saying that the USB connection does not have sufficient power to charge the device. I then acknowledge the message and it shows it is charging so I am not sure what that is...
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Jun 19, 2010
I have had my phone for a year in August and I love it, but when I finally have time to work with and learn, it is asking for a DEVICE PASSWORD. Where do I find the password for my desktop manager?
trying to figure out what to do. Please direct me in the right direction.
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Dec 6, 2010
The Desktop software comes up with the message: "Blackberry Desktop Software cannot communicate with the connected device." So I cant sync or backup.
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Sep 8, 2010
I was running it for like 2 weks and it was fine, all I use it for is to backup my phone..But today I tried installing an app through the BB Desktop Software, whenever I click on the applications seciton, it just says reading device applications...loading.........and hangs there forever.....I am thinking of installing v5......
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Mar 14, 2012
my blackberry bold 9900. Everytime i connect to the desktop manager it asks for a device password. I used my pin but no luck. What is the password??
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Jul 29, 2010
Unit: Bold 9700. I run an HP P8600 Windows XP_SP3. All syncs including Media have worked fine...until now. Media Sync has instead, sunk. Have so far done this: Removed and reloaded DM. Removed and reloaded Media Sync (2x). Tried numerous usb ports and swapping usb cables (both original bb). Cleared check boxes from Power Management from usb root hub thingies, many Windows restarts, many battery pulls, ran calfix.exe. Media card is fine and mass storage is turned on. When BB connects, should it appear as a removable drive in My Computer? This is not happening. Problem is only with Media Sync.
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Jun 29, 2011
When i run the desktop manager setup file, the installation process begins, and shows me a dialogue box that says 'pending .net framework' and i hit install to let it start. It goes through a couple of dialogue boxes and after like 5 mins, an error appears saying 'this requires that .net 3.5 sp1 shouild be installed' and i hit finish and it is exited.
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May 22, 2010
Some bacis information:
Device: Bold 9700 v5.0.0.593
Device PIN: 2228EE7B
PC OS: Windows Vista Home Basic 32bit SP2
Desktop Manager Version: 5.0.1.18 (installed from CD)
Installation of the DM went through fine. When it is started up, the following message is displayed:
"Before you begin, verify that your current Blackberry device is connected to your computer."
When I connect the device to the computer via USB cable, DM is forced to close.
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May 6, 2010
I just got my Blackberry 9700 replacing my previous Palm 755. When I first used the Device Switch Wizard form the Blackberry Desktop Manager I was able to transfer all the data from my Palm Desktop to my Blackberry. I performed this for about four times as I modified my contact list. Now it aborts the transfer and receive a message saying:
"Desktop organizer data was not imported successfully. Errors occurred during the process"
I have since removed the Blackberry Desktop Manager software completely and reloaded - no result. I upgraded the Desktop Manager with automatic update - no result.
Desktop Manager 5.01.37
Palm Desktop 4.1.4
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Jan 5, 2010
I just got this Blackberry on Dec 31, '09.I installed the DM software from the CD and now I was going to attempt to synchronize my phone with the desktop for the first time.When I plugged the phone in to the PC, it immediately said there were updates available and I just kept hitting Next until it apparently started the 12-step update process.Now my PC has been sitting at the download step (Step 3 of 12) downloading the same module for over 30 minutes now.
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Aug 22, 2010
I've just recently downloaded the desktop software to my computer and am having some slight troubles. Everytime I put the device password in the computer, it rejects it and prompts me to try again and so on and so fourth.
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Sep 7, 2010
When I am trying to add/remove applications using Desktop Manager, I get the error message:Validation failed because a module marked for update (net_rim_bb_qm_api) is not available on local disk.How do I fix this?
I am running a 9650 and have Desktop Manager for Mac.
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Jul 1, 2010
I have a BB Bold 9650 and am using Outlook 2007. I had no problems syncing until yesterday when Desktop Mgr 6.0.0.40 got installed. Now I get Intellisync Error - unknown error reported. If I can't get this to work soon, I will need to back off the new software.
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