BB Desktop Software :: DTM Will Not Recognize & Vista
Jul 12, 2010
this might be an old issue but:
bb curve 8330 from sprint
compaq laptop with vista hb PROBLEM COMPUTER
compaq desktop w/ XP WORKS FINE
dtm will not recognize it it used to but went through back-up ok & sync to 75% and then dtm would quit and close
uninstalled 4.7 & reinstalled 5x in 3 months no help for more than a week at a time
uninstalled 4.7 & installed 5.0 nodda will not see bb it is in device mgr have tried windows update, sequences from top 10 bb know issues, and 3-4 others i found on this forum A) is there anything that can fix? B) does rim ever fix anything? (seen a lot of unresolved frustration on here)
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Aug 23, 2010
I have a 9105 and recently downloaded Desktop Manager 6 onto my PC running XL. When running the older DM I was able to use the programme a few times then it stopped recognizing that my phone was connected. I have not managed to connect since upgrading. I have spent many hours in this and other forums trying every reasonable idea. I have removed the version 6 and loaded 5 again, removed 5 and clean installed 6. Checked all the different USB options and drivers. Changed USB cabels and connections. Removed the battery countless times but nothing will get it to connect. Windows and the device manager see the phone and I am able to remove/add files. I also upgraded my Documenyts To Go so that I can sync the docs on my desktop but this also fails to see my phone. Having read most KB's in this regard I am now not sure where to look.
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Jul 26, 2011
Under <Options> <Memory> I can see and reformat my 2GB memory card. However the Blackberry Desktop does not recognize the media card. I always get the message:"Your Media cannot be synchronized. ... Consider using a media card with your device."I have tried evry combination of <Memory> setting on the Blackberry and followed the instructions in the Blackberry help to no avail.
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Nov 9, 2011
I started see on my device a a white screen and app error 507. My The desktop pc will not recognize the phone.
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Feb 8, 2012
I have a Windows 7 PC (64 bits). I have installed today the BB Desktop SW version 6.1.0.36 from BB website.It works fine with my old BB Curve 8900 palm phone, but does not recognize at all my newest BB Curve 9360 palm phone.In particular when I connect the BB device with the microUSB cable to the USB port of the PC, Windows 7 complains to have not installed properly the Device Driver of the BB palm phone.If I look at the PC Device Drivers Management I can see a BlacBerry driver version 4.2.0.14 of 23/06/2011 from research Un Motion.Windows complain that the device type is unknown, all what it says is "Reinstall the drivers for this device. (Code 18)".
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Aug 22, 2010
I've recently upgraded my computer from Windows XP to Windows 7, and on my original XP machine, I had DTM installed and it worked just fine with my Bold 9000. On my new Windows 7 machine, I've downloaded Desktop Manager 6.0, installed it, but when I plug in my phone into the computer, the Summary page in DTM still says "Connect your BlackBerry device". I know my computer recognizes my BB, because I can see it listed as 2 drives under My Computer (BB and my removable memory card). How can I get DTM to recognize my phone?
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Aug 2, 2011
I see there are some other threads about this point, and recomended links for reading articles on the knowledge databases (some links are not working). In my case, may be, the problem is my Windows Vista is not using the Blackberry USB driver; instead, it uses a standard usb driver. I tried to update it in the Device Manager, by selecting the ones that is found in program FilesCommon FilesResearch In MotionUSB Drivers, but the process always finishes telling me the driver is up to date. The result is, Windows recognices the unit, even if I connect it as a USB unit, and if I connect it for Multimedia sincronization; but BB Desktop Manager does not see it.
I also tried downloading and installing BB USB and Modem drivers from the BB downloads, but that didnīt change anithing.I think this is the source of my problem, because most documents in the knowledge database says I have to see the BB USB driver on de Device Manager.How can I force Windows to use BB USB driver?
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May 22, 2010
My expensive copy of MS Office Pro 2000 still suits my needs at home, but apparently to use Outlook 2000, you need DM 4.2.2. This is for my wife's BB. Can someone help me score some points with the Mrs. and help me find v4.2.2 or how to get v4.6 - v5.0 to recognize Outlook 2000? Thanks.
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Jan 12, 2011
I am a seasoned BB user, I cannot get the desktop manager to recognize my new Style. I believe that it could be a driver issue because it wont recognize my Bold either. I have reloaded the software on this PC but my USB ports are working fine. I have reloaded the software 3 times. Also, using the desktop loader on the phone is indicates no option for the 9670 phone.
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Apr 6, 2011
The BlackBerry desktop software does not recognize my 8310 after updating to 6.0.1. I am running Vista 64bit, SP2. When I go into the device manager it shows a yellow triangle and says I need to update my driver. Do I need to go back to an earlier version of desktop?
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Oct 13, 2011
My computer shows the connection to my BB when connected by USB but the BB desktop software and BB desktop manager do not recognize the connection and therefor can no longer synchronize
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Jan 8, 2010
Hving a problem im trying to download 5.0 on my 8900 and my computer wont recognize the update i did everything the directions said and still no luck
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May 4, 2010
Just got this BB from Verizon, everything works fine but when I plug it into my PC the Desktop Manager software is a mess. I'm running Win XP. I've double checked all the USB connections, uninstalled and reinstalled the the BB software and taken the BB battery out and put it back, so it's none of those things. I brought the BB back to Verizon they said "it's working fine, must be a driver or something, duh".
When I plug in the BB and bring up Desktop Manager sometimes the BB is recognized sometimes not. When I try to use the Roxio Media Manager it comes halfway up but the hourglass cursor never goes away and it just sits there thinking for hours. Sometimes I get a pop up saying " First Time Configuration...., it won't let hit any of the choices, I just have the hourglass thinking. I always have to hit Ctl, Alt, Del and call up my task manager to quite the program because the hourglass never turns back into the cursor. I just want to manage my media. This is very frustrating.
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Jan 16, 2012
9780 started overheating. Display black but possible to read error 507 message. Desktop software does not recognize plugged in device. When battery is insert device still overheats. What to do?
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Apr 8, 2010
I'm running v5.0.1 of the DM.Memory/Storage card options are all set to on. When I click Media Sync, the BB momentarily flicks then reverts back to the previous display. Media Sync, animates with the left and right arrows, then eventually times out with the 'did not recognize device' message.The device does not appear in Windows 7 Explorer.
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Jul 21, 2010
I have backed up and restored many times, however on this occasion the desktop manager doesn't recognize the file.ABC says it isn't a blackberry file.
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Jun 26, 2010
I cannot get the new software to reconize my media files installed on the internal memory. In the drop down menu it says MEDIA OPTIONS ARE NOT AVAILABLE. I do not use a media card at this time. I did not have this problem with the former version of the desktop software.
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Mar 29, 2010
After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
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Apr 17, 2010
The installer stops after trying to install the files with an error like "Probem detected in the windows installation package. A program required for this installation could not be executed. Contact your technical support or the package editor". I am assuming this is a compatibility issue with SP2. PC suite has the same issue.
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Apr 8, 2012
I am using an acer laptop running vista, i have upgraded to ios5.1 and nthe latest itunes. When i plug my iphone in to the laptop windows tries to find a driver but cannot. as a result itunes will not talk to iphone. i have tried deleting i tunes and reinstalling and resetting the phone settings. windows is fully up to date. when i tried it on an older machine running xp windows installed it fine.
Info:
iPhone 4, iOS 5.1
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Aug 10, 2010
A client of ours had upgraded his version of Desktop manager to 6 from 5.something.There is no more link for the Redirector under START - PROGRAMS - BLACKBERRY..The icon for the redirector still shows up in his start menu, however, it says that it's not started.Where can I find the software with the new desktop manager? I've tried reinstalling the desktop manager already but still cannot find it, nor were there any options during the installation to include it.
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Mar 14, 2010
My N73 not connecting with my windows vista after an updated my old software with the nokia software update. i have tried resetting mu phone and unistalling the pc suite and ovi and installing them back but no use... i hav no idea what to do. the mass storage option works fine but the computer just dont recognosie the phone when in pc suite mode... i am using windows vista home basic.before the update the applications were working fine .
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Aug 18, 2010
I am racking my head against the wall here. Can someone please help me? I have spent days trying to get this to work without success.My LG Dare recently broke, so I went out and got an Ally. Very slick phone and I like it so far (a lot).I have run into a big issue though. I cannot get my laptop (running Vista) to see if when attached via USB. I have tried so many different suggestions so far that I have lost track of them.
Can someone please give me clear details on how I need to configure my computer so that when I attach the phone it is recognized? It keeps failing on USB Modem.
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Apr 9, 2012
I'm stuck, I keep getting the following error trying to sync the Lumia 800 to my laptop using Zune. Both the lumia and the laptop have the latest versions of software etc, zune has only just been installed, and says there are no updates available, and the phone installed 2 updates when first connected, and now also says up to date.
I have previously connected the phone to a win 7 PC (but that has dieD so is in pieces currently), but I am now looking to use this Vista laptop to backup the pictures etc from the phone.I'm even using a genuine Nokia usb cable to connect it Ive rebooted both the phone and computer and the error stays the same.
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Jun 1, 2010
Recently whenever I plug my HTC Tattoo into my computer via USB, nothing happens, and won't recongise it being there. No pop-up comes up on my phone either. I'm on Vista. Is there anything I can do short of a complete phone reset to see if that works?
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Sep 1, 2010
When I try to connect, it connect after enterying passkey, but when the PC is trying to find driver, it ask for a disk for driver, but I can't find it.
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Aug 13, 2010
im having problems with my computer recognizing my blackberry 8330(boost mobile). the phone itself is connected to the computer properly and even when i go to the media manager it shows up. the problem is when i go to my computer( i am using vista btw) the computer doesn't exactly recognize the device, it just says removable disk (F now im not sure how but one time when i connected the phone to my computer a window appeared called "auto play" which gave me quick and easy access to my phone via different folders, but now when i connect the phone none of that happens. i would like to be able to connect my device to my computer and have that window (auto play) appear when i conenct my phone because it is easier for me to transfer my photo's/music etc.. how can i do this?
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Jun 25, 2010
I'm having trouble getting my Samsung i900 to sync with Windows Vista. I actually can't even get it to be recognized by Windows when I connect via usb.Are there drivers required? I was under the impression it was simply plug & play. I just get the error message telling me the USB device is not recognized.Can anyone give me a hand with this?
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Jun 14, 2011
I am trying to put some music from my laptop (running Vista) onto my Wildfire, but neither the Wildfire nor the laptop react to connecting via USB cable. I have transferred music before but somehow settings have been changed?
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May 5, 2010
like the title suggests i cant install pc suite mode, it fails saying no such interface supported. is this a known issue? does anyone have any ideas on this.
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Apr 15, 2010
I am having problem tethering my bold 9700 to my pc for use as a modem. I am on Tmobile service and am running Vista OS. I called Tmobile and was told that while they no longer support it, it could be done but that Tmobile would not provide me with directions to do so. Is there anyone out there that can give a technology challenged nerd like me step by step instructions to tether my 9700 to my pc with Windows vista. I have searched the forums and cannot find anything that fits
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