BB Curve 83xx :: No Mass Storage Mode On New Phone - Tried Battery Pull
Sep 1, 2010
My wife bought a new factory-sealed curve (on ebay) because her old one broke. works perfectly in all regards. except - when connected to PC, won't prompt to go into Mass Storage Mode. We went into Options -> Media Options, and everything is set up properly. We even tried changing options here and changing them back. We called VZW blackberry support - they were stumped. we tried KB19717-The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computerand the Microsoft hotfix it references - no luck. (of course, they're all for 8520)the VZW support guy had her "hard reset" her unit (whatever that means).We reformatted the card. no luck.
We tried a battery pull (several - would have to in order to swap memory cards). didn't matterWe uninstalled and reinstalled Desktop Manager 4.7 -059Putting the card into her old (screen-damaged-but-functional-unit) everything works fine. We tried a different card in her unit. No luck.We tried her unit on a different PC (different USB cable too) no luck.The device shows up in Device Manager, and Desktop Manager (and evil Roxio Media manager) all work fine. Can explore the card fine from the device, and the status in options -> media card says it's thereBut it will NOT show up as a mass storage device
Because of what does work, it doesn't feel like a HW issue - maybe a driver issue?
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Jun 4, 2010
I have to pull the battery or reboot my phone several times a day because my sound just shuts off for no reason. Does anyone else have this problem? Is there new software I need or something?
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May 9, 2012
So everytime i connect my phone with my PC a message appears on my screen about needing the phones Mass Storage Mode Password but i never had any password for it? This is my first time doing this so Im sure i never put in a password how do i reset this or how can i figure out my password?
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Aug 30, 2010
I am having problems with mass storage mode. When I connect my device and try to see the media using the music, pictures, or video buttons on the desktop manager it says I need to turn on mass storage mode however when I check the device settings under options/media card/ the settings are as follows:
Media Card Support ON
Encryption Mode NONE
Mass Storage Mode Support ON
Auto Enable Mass Storage Mode When Connected YES
I'm at a loss as to how to make this work as everything I read says the settings are correct.
Operating System WINDOWS 7 Pro
Blackberry Desktop Ver 6.0.0.40
Blackberry Type Curve 8330
Device Software Ver 4.5.0.169
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May 17, 2011
I have a Curve 8900 with a broken screen. I have connected it to Blackberry Desktop Software to get anything I can backed up. It appears to backup all application & organiser things, but wont let me sync music, pictures, or videos. Troubleshooter suggests that it's because I haven't enabled Mass Storage, but obviously I cant see the screen to see if prompts me to enable it. I have tried connecting my phone and randomly scrolling to see if I can click "yes" to enable it by chance, but it is just as likely that I have clicked "do not ask me again" and then clicked "no" as well.
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May 1, 2011
I am trying to turn on the mass storage mode. I have found the information how to do this but when I go into Options from any icon the relevant list does not come up. When you highlight an icon, click on the Blackberry key and then on options it comes up with 'Home Screen Preferences' at the top of the page, not the menu I was expecting.
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Mar 29, 2010
I have two different hotmail account synced with my Blackberry. One of my hotmail accounts is receiving emails just fine to my blackberry. The other is not receiving any! I have tried sending serivice books and a battery pull. What else am I missing? Yesterday they both worked fine and now today only one works.
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Jul 20, 2010
I have a new(well, was display model) 8310 & just got a 2gig data card for my new phone & loaded some songs & pictures onto it(nowhere near half filling the card). When I went to unplug it, it was frozen on the home screen!Tried a battery pull, to no avail. It booted up & was frozen again.
Came back to it bout 40 mins later & it had "Do you want to turn on Mass Storage Mode? You might not be able to access some media files in this mode." The trackball worked & I chose "No".Phone appeared to work, chose a ringtone I'd just loaded, no worries. Then went into my pictures... It only showed a few of my photos in thumbnails and froze again! When after another age, it decided to work again, all my pictures (about 30 but reduced to under 200kb before loading) were visible in thumbnails, but most of them were not in proper colour - only in red & green!
Next thing I tried was plugging it back into the computer, deleting & reloading the pics. I also chose 'convert for optimum playback' this time and when loaded & the phone asked about 'Mass Storage Mode' I chose 'yes'.So now it keeps freezing still, for shorter times without apparent reason, as if I've overloaded it(??) and most pics have appeared correctly, but some are still in green/red only.
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Feb 12, 2010
so i just got 8900 and inserted 2gb media card but i can only add stuff on it using desktop manager and i ditched my iphone just because i was so controlled by itunes, cant i just copy/paste into folders on the phone?
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Apr 1, 2012
I accidently deleted a very important file from my Iphone 4 and I really need a way to restore it. I looked through so many softwares and it looks they all need the phone to be in the mass storage mode!
Info:iPhone 4
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Sep 1, 2010
how do i turn off the mass storage mode?
I am trying to import a pdf file and excel file
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Feb 23, 2011
There isn't an option anymore in options-storage to turn off mass storage support.
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May 10, 2011
Where do I find Mass Storage Mode on my BB Torch?
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Aug 25, 2011
When I put my Atrix at the USB mass storage mode with connecting to a PC via USB cable, the App icons on the home screens disappeared immediately if the App was stored at the internal build-in storage (Not SD card). They will not be back on the home screens automatically after exited from USB mass storage mode. I have to put them back by myself.
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Aug 10, 2011
I am facing a problem in Nokia X6 8GB. When I connect my phone to PC, usually there comes a list of 4 options(Ovi suite, Mass Storage, Image Transfer, Media Transfer). And i could connect phone to PC in all modes. But now, when I connect my phone to PC in mass storage mode, it automatically switches to ovi suite! I can't connect it in mass storage mode . But I can access mass storage when I connect my phone in Ovi suite mode. And I can copy files to and from mass storage. But I can't connect in mass storage mode. What might be the reason. Pls say ur valuable opinions and answers...(I have already did formating many times(both mass storage and phone). But still the problem exists)
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Apr 5, 2012
I think 4.0.4 or 4.0.3 is rolling out for xperia neo.I have problem of connect my xperia neo with pc companion. No solution found in this fourm yet. Read all relate post and tried everything
I can connect my phone in mass storage mode. Can I update my software which is 2.3.4 to 4.0.4 once it is available ?Will it work ?
Also once update to 4.0.4 does OTG facility availabe for xperia neo? I can able to connect mouse but not usb pendrive. what cutting edge features I can get once I updated to ICS in neo / neo V?
I want to upgrade only if those features are great and do not miss types.
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Jul 2, 2010
I recently got a MetroPCS Samsung Freeform. The power cable also functions as a USB cable, which I've used before to successfully transfer pictures TO my Mac laptop and ringtones FROM my laptop.
The problem is, now I can't get the phone to go into Mass Storage mode. I go to Phone Settings->PC Connection and set it to "Mass Storage", but it never actually stays set as that. I go back and it defaults to "No conncetion".
How can I get my phone to go back into Mass Storage Mode? I got it to work before!
PS, before anyone asks, Bluetooth is off, and I have a Mac so I can't install the drivers from the CD that came with it. I have a feeling this might have something to do with the Service Menu. (when you go to Settings then press # then type in the code). I might have accidentally changed a setting when I was messing around in the service menu
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Sep 16, 2011
My computer does not connect/find my Torch. Looking at FAQ the enabling of Mass Storage Mode is noted. Going to Options/Device/Storage I find that Media Card Support is enabled but nothing happens. Disable and enable
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Dec 14, 2012
I dont get when we're told about an upgrade, that you find it acceptable to TAKE AWAY features? i have been choosing Android over Apple for years for things such as USB Mass Storage mode. I know people who plug their phones in USB to their car CD Players and use it as if it were a flash drive. Now those users who may just have purchased a new phone are now screwed. You add features for upgrades not remove them. I am shocked and truthfully appualed to see where this new type of developer planning can lead to. Next were going to get pushed onto the cloud. If I'm going to remain an Android enthusiast and recommend Android to others you will not take away the things that brought me to Android! I could seriously put my Env touch before ever getting the FIRST OG Droid in Mass Storage Mode.This is not being posted to ruffle the feathers of users on this forum. This is intended as a wake up call to the developers to realize it was us phone enthusiasts that started this smart phone revolution anyways. We ousted Blackberry when they started acting like a bunch of tools. Don't do the same.
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Aug 31, 2010
Not sure what the problem is, but I think it's a problem with my AV software or something else on my PC or an app that's on my phone, rather than a hardware problem.A few days ago I started having problems accessing the memory card via my PC when my phone was plugged in. A restart of both fixed it on all occasions, now even that doesn't work.It shows up in My Computer but when I try to open it my PC tells me to insert a disk into drive I.It has worked without fail in the past , because my AV software used to flash up a warning that Autorun has been disabled for that device.
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Mar 1, 2010
On a number of occasions now I have found that my N900 becomes stuck in Mass Storage mode and I'm unable to change it to PC Suite mode. Things I try each time, removed data cable and plug it back in; clear USB devices; power N900 off and start again. Non seem to work and at some point in the future I'll get asked again and can swap mode. Is there a way on the N900 to make it change once connected?I know PC Suite is next to useless with the N900 but it is so much simpler doing appointments etc on the pc keyboard!
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Jun 6, 2010
Once my 5800 is plugged into the usb port is shows has a Nokia OVI suite. You cant double click it like a normal removable drive, you have to expand it to get the following folders :
Which folder does the videos reside in and which folder does the images reside it that I want to transfer from the phone to the computer .
I have always had Sony phones in the past and they have specific folders for Video , Picture and Audio. The Nokia is confusing the hell out of me
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Aug 8, 2010
When connecting my BB 9700 to my Windows 7 PC via USB I used to be able to select the option on the 9700 of using it as a Mass Storage Device and then navigate it on my Windows 7 PC.Now, for some strange reason, even after agreeing to use it as a Mass Storage Device, it doesn't show within Windows 7 Explorer.
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Sep 15, 2010
I am trying to put my music on the media card of my new 9800 Torch. I first need to enable the mass storage mode. How do I do that?????? I cant find ANYTHING that says "mass storage mode" on or off. How do I turn it on???? I tried to sync some music to my new Torch but it went in the main memory not onto the storage card where it belongs. How do I make it go ONLY to the sotorage card. Is this something I have to do on the desktop program?
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Aug 5, 2010
I got my Bold 9000 a few days ago.When I plug in my USB cable. It does not show the "Enable mass storage mode". On my 8520 It will always show it. Yes I set the setting in memory to "Prompt" But I dont get the prompt? I have to use a card reader to remove/add stuff now. Its kind of annoying. Instead of just plugging in the USB and click and dragging stuff.Does anyone know how to solve this problem?
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Feb 14, 2012
Previous to upgrading to 7.1 my device would only go into charging mode when plugged in. Now when I plug it into my computer my SD card gets mounted. Is there a way to turn this off?
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May 9, 2012
Everytime I connect my Droid3 to the computer my Droid Pulls pictures and music FROM my PC and puts it on the phone. Sometimes it will pull All of my pictures, and sometimes it randomly selects 2 or 3 HUNDRED of them. I recently decided to add some music to my phone and as I was creating my "playlist" to sync to my droid, I noticed that something was happening. Before I even hit sync, my phone pulled ALL of the music off my computer and stored it on my phone.
I have tried to delete the pictures by going into the file on the computer and I get half way through when it locks up. I have to delete EACH picture.
I have gone to the Verizon Store, they have never heard of this happening. They did a reset, which thrilled me because I lost all of my ringtones and downloaded apps. It also erased all the personalized ringtones I had set.
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Feb 8, 2010
I'm attempting to use Map Loader 3.0.28.0 to load Maps onto my N97 Mini ( software version 10.0.020, 14-10-09 ), on which I have installed the latest Maps version ( 3.03 10wk01 b05 ). I've run this Maps more than once, and the cities folder exists on my E: ( Mass Memory ) drive. There is no 'F:' drive ( i.e. no memory card ). When I connect my phone to the PC, I start it in PC Suite mode. Using PC Suite 7.1, I am able to interact with my phone.
When I start Map Loader, it says 'You have connected at least one phone without a valid Maps drive. Either you are using an old Maps version - then you must update your Maps application or reconnect your phone in mass storage mode - or you have never started your Maps application - then you have to start the Maps application once and restart Map Loader'. Connecting in Mass Storage mode does not seem to help.
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Jan 22, 2010
Have a new software to open the usb mass storage mode ?the old hahah.exe not working on BB 9700 error:internal error:RAM image inviad.
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Jan 20, 2011
This is the 3rd time I connected my Nokia 5800xm in Mass Storage Mode.. and after isconnecting (thru' Safely Remove Hardware..everytime) the Folders are in a Mess. pplications are shifted from its original folders to don't ask where..(Oh!) ..I could re-organise them back without much trouble.. but why is this happening? Is there any way to stop this ?
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Jul 18, 2011
I have to use my phone in mass storage mode in order for it to be seen by my car stereo (Alpine x305s). However, It appears that you can only access the internal memory of the phone in this mode. Strangely, it does have a folder called external_sd, but this seems to reference a folder on the internal space. How I can access my external (32 gig) card.
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