BB Software :: Not Recognised As Mass Storage Device?

Dec 23, 2011

I've searched all over the internet for solutions and have had no luck!When I connect my blackberry to my laptop (using windows) with the USB cable no message comes up on my phone about using it in mass storage mode. All that happens is the blackberry charges and Blackberry desktop manager opens, my laptop doesn't actually recognise it as a mass storage device.I have a blackberry bold 9700 using software version 6.0I've checked for updates using my blackberry and everything seems to be up to dateWent onto options>device>storage>ticked the box next to media card supportI then tried going onto device manager>double clicked blackberry martphone>details>Device instance path and it has a PID of 8004 so that's fine, there would be a problem if it showed 8001Tried downloading the tool anyway which is meant to solve a PID of 8001 in case but still no luckRestarted the blackberry, restarted the laptop, tried every usb port - still nothing!

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[code]...

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