BB Curve :: Lost Email On OS Update?
Feb 9, 2012
After the update downloaded and while my two email accounts linked to my Blackberry still show up under email setup (under setup icon), I'm no longer getting emails. One email (gmail) icon shows up on my main screen but my other email acccount icon is gone. I thought I'd setup my emails again but when I go into email setup, both account addresses are there and both asking for a password (?). I even tried to change the password but, when I use the help instructions how to do this, there is no menu items for what the help suggests I try. I can't even delete the email addresses to try again.
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Mar 16, 2012
i have lost my email since the update monday.. i dont remeber my password , how do i recover ?
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Mar 1, 2012
did anyone else have a problem with your email account after updating your Bold device software? I just update to version 6.0 Bundle 2949 and I am not receiving any Email and the software does not allow me to access the Email setup! I tried already to restore the phone setup using the restore function of Blackberry Desktop but without succes!
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Oct 13, 2011
After the latest update I lost my hotmail account and charter account. They are seen in my accounts but nulled out. I can not delete them. Also, if I try to add them back, I have no options anymore for adding email accounts. It only gives options for Facebook, Google, LinkedIn, Lotus Notes, and Skype and the lotus notes and skype is there because I additionally installed that. Does anyone review functions of the phone before they release updates or are we all just Beta testers for Sprint and Motorola. I had just got my phone fixed with all the other issues.
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Feb 6, 2012
Just downloaded a Blackberry update yesterday and lost my email settings. Set up wizard is frozen. Is there a back door available to reset email settings?
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Oct 1, 2011
I have lost my email and text connection. how I can retrieve it?
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Nov 18, 2011
My company had to wipe my BB and now I do not have the option to 'create or add an email address'. The only option is to 'use a work email account with a BES'. How do I get that option back?
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Feb 6, 2012
I upgraded my OS this weekend to 6.0. I cannot send or receive emails on my device now, nor do I even have the icon for my email accounts anymore. I tried to go through setup to verify them, but I keep getting a messag that says, "Sorry, unable to continue your session. Please log in again."
I used to be on an enterprise server, but no longer use that email, but I have always been able to continue using my other accounts. I don't know if that makes a difference at all, but I mention it so the response I get doesn't include activating my enterprise server.
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May 21, 2012
I'll try again. Recently updated 9300 to 6.0 bundle. Lost all contacts except those on sim card. Is there a way to retrieve lost information.
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Apr 10, 2011
i just installed the desktop software on my mac and accidentally updated not realising this would cause me to lose my contacts, have looked for an ipd file but can't find anything can anyone please point me in the right direction.
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Jun 24, 2010
I reformatted my BB on Monday, and reinstalled it from backup. Before that, when I'd get an email notification, the LED would flash red and a tone would sound. Now, nothing. I have it set up correctly, and even took it to the store today to see if they could figure it out. All other sounds/notifications work fine, except for email.
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Mar 26, 2010
Synced my phone with my gmail account last night and after doing this all my contacts were lost.Im sure this is an easy fix but I am not familiar with the phone. I make sure that the filters were off so its not that.If I go into "options" and go into "contact lists" it has my email address and says that I have "89" entries.But the phone will not display any of my contact entries.
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Aug 15, 2011
My wife just lost her BB 8520 and we now have a new one. Im just worried that the emal sent to her other BlackBerry phone will still be sent there. How can this be stopped?
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Sep 10, 2010
After the last update, I noticed that a lot of SMS items that I had been keeping deliberately were lost and only the latest ones remained. I have two questions: 1- Is there a way I can retrieve them? 2- Why the people who designed the update take the liberty to delete messages without warning?
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Feb 9, 2010
I have a curve 8300 which used to be connected to my mobile account through my former employers BES which worked perfectly. I have now left the company so have switched it from BES to BIS using the same mobile service provider. Emails are not synchronizing properly between handheld and laptop and I am told by mobile service provider that this is likely due to the 'email settings' not being set up correctly on my handheld. The problem is that most of the fields that should be appearing under options/email settings on my handheld are missing. The device software has been wiped and reinstalled but problem remains. Any ideas on why I am missing some of the fields and how I can get them?
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Nov 22, 2011
I have lost the email icon on the display panel of my blackberry curve 9300
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Apr 16, 2010
i have a BB 8520 and i recently updated the os, when i restarted the berry my key board lock was gone. Is there anyway i can get it back or get another one without paying for it?
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Mar 29, 2011
I am using 8520 curve I have set left side to to lock the keypad. When I updated the phone I lost the shortcut for locking the keypad. When I tried setting it up from option/screen/keyboard, I could not find option to set left side key to shortcut.
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Dec 4, 2011
When I updated the software on my phone, I the standard ringtones and sounds that I was using.I'm an old fashioned type of person and like the standard old fashioned ringer, it was louder and longer.Also lost the sounds I used for text and BBM.Does anyone know if there is a place to recover all the ringers and sounds that were on the older version of the software WITHOUT incurring cost.
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Feb 2, 2010
I have a very big problem about 8310, as for a sudden I have lost my email application with no reason and I couldn't receive send email at all. I have contacted my service provider and they have helped me to check in many methods that would help to fix this even check my IEMI and Pin number in Canada and there was nothing wrong with it. Today I double checked in every application and I found I have no certificates details at all compare to the other BB.
I start to check this because it seems my provider doesnt recognize my emei and pin number. I have tried many times to delete email setting and reset. I couldn't even add the pin and emei number, it's always showned 'Invalid Pin and Emei' please contact your service device. Btw, I have been using it for 4 months only
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Oct 8, 2011
I have a Blackberry Curve 8530 which I was working fine with 250 contacts and 20 memos. I just updated my software to 5.0 1596 and when I was synching my blackberry with my computer I got the following message " The following changes from address book microsoft outlook will be applied t your device data in address book - 233 additions". When I click accept the sync stops and I got an error message - 0x80040fb3 and I only have 4 contacts and no memos.
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Jun 15, 2010
After receiving a replacement Tour, I performed the device switch wizard, and all came through fine except...I no longer have the notepad icon, looked everywhere..."show all", options - > Applications -> All and I can't find it.I also can't find a setting for my phone, or desktop software that will allow me to accept meeting requests.
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Jun 21, 2011
I have a Blackberry Curve 8310.I tried to follow the instructions on a similar post and go to my address book to change the contact directions, However I lost my icon for the Address Book for some reason.how to make everything operable again?
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Jan 30, 2012
I updated my BB Curve 9330 last night to the new system. I orginally had 3 emails on my device but now it will only show 1 and when I go to verify my other emails it doesn't work. It keeps saying that it cannot connect and to try again later. I've tried several times and it keeps coming up with the same error message. I did a try and redownload the software but it still doesn't work. Does anyone have any suggestions? I really need to get to my emails.
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Feb 5, 2012
I performed a software update on my phone last night and it erased my email account. When I go back to reactivate my account, it asks for my password but will not activate. How can I reactivate the email account?
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Feb 6, 2012
I followed everyones suggestions about going to mobile.blackberry.com and then going to mail and following the prompts.But it would not work.I could not figure out why.I have several emails on this phone.I figured out today that I had to delete all of them EXCEPT 1.Once I did that,I validated the 1 I had left and it worked.I then had to go and re set up the other emails that I have on the phone. Just a heads up for those who have work, and personal emails sent to your phone.
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Feb 2, 2012
I just ran the recent software update for my phone and my email settings were gone. When I tried to reset them/ i keep getting an error message of "Sorry unable to continue your session. Please log in again" when I click the verify button. I even tried to delete the emails I have set but it does not give me the option from the menu screen. Has anyone experienced the same issue and have a way to fix it? Other than downgrading the update and seeing if that fixes the problem?
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Oct 11, 2011
Updated to the latest software this morning and synced etc. all was good accept there was a box in setup stuck at 55% uploading for my contacts. So after leaving it for a couple of hours etc., I just cancelled that part of the process as everything including email was working fine. Since that however I now have no email push! It is asking me to reactivate although it still sees my 2 accounts Email Accounts (2) shows in set up but when i enter it states that there are no email account activated. I try to reactivate them however only give me the box for enterprise accounts not internet based account i.e. hotmail. I try to activate and it eventually tells me that this fails. All has been working with my emails since i got the phone absolutely fine until today!
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Jun 13, 2011
I seem to be having the same problem as others with the email setup application.
When I updated my Blackberry to the new OS6, I went to my email setup and it said "looking for updates" It finds a new update from my already installed email setup app 6.0.0 to the new 6.11.0419.0755.
When I click "download" it says replace existing version? I click "yes"
The it says: "com.rim.bis.client" contains a different version of module "net_rim_bis_client" which is also used by email setup application. If you proceed, "email setup application" may cease to function properly. proceed?
If I click "yes proceed" it crashes my blackberry and it will not reboot and I have to do a complete hard reboot, wipe the device and reload everything from my backup on blackberry desktop.
If I click "no" not to proceed, I cannot open the email setup application.
I have tried downgrading to version 5 of the OS, I have rebooted with a battery pull, crashed my blackberry twice and spent hours reloading all my applications and systems. I am at the end of my rope, and I don't know what else to do?!
If there was a way to turn off the automatic search for updates on my device under the setup and email settings, i think I would be able to set it up in the older version 6.0.0
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Feb 9, 2010
I upgraded my device OS yesterday, and lost my email accounts. When I tried (a gazillion times) to setup the e-mail accounts (comcast and yahoo) I get the fiollowing message when I click the verify button: "Sorry, unable to continue your session. log in again."
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Jun 3, 2012
I had a work email account on my phone for years and it worked perfectly. In the last couple of weeks, it stopped sending and receiving altogether. Now I've entered all my information and keep getting the same error:
Cannot log in. Verify your email address, user name and password. If this problem persists [url]...
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