BB Curve :: Email Setup Not Activating After Software Update
Oct 11, 2011
Updated to the latest software this morning and synced etc. all was good accept there was a box in setup stuck at 55% uploading for my contacts. So after leaving it for a couple of hours etc., I just cancelled that part of the process as everything including email was working fine. Since that however I now have no email push! It is asking me to reactivate although it still sees my 2 accounts Email Accounts (2) shows in set up but when i enter it states that there are no email account activated. I try to reactivate them however only give me the box for enterprise accounts not internet based account i.e. hotmail. I try to activate and it eventually tells me that this fails. All has been working with my emails since i got the phone absolutely fine until today!
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Feb 5, 2012
I performed a software update on my phone last night and it erased my email account. When I go back to reactivate my account, it asks for my password but will not activate. How can I reactivate the email account?
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Jun 13, 2011
I seem to be having the same problem as others with the email setup application.
When I updated my Blackberry to the new OS6, I went to my email setup and it said "looking for updates" It finds a new update from my already installed email setup app 6.0.0 to the new 6.11.0419.0755.
When I click "download" it says replace existing version? I click "yes"
The it says: "com.rim.bis.client" contains a different version of module "net_rim_bis_client" which is also used by email setup application. If you proceed, "email setup application" may cease to function properly. proceed?
If I click "yes proceed" it crashes my blackberry and it will not reboot and I have to do a complete hard reboot, wipe the device and reload everything from my backup on blackberry desktop.
If I click "no" not to proceed, I cannot open the email setup application.
I have tried downgrading to version 5 of the OS, I have rebooted with a battery pull, crashed my blackberry twice and spent hours reloading all my applications and systems. I am at the end of my rope, and I don't know what else to do?!
If there was a way to turn off the automatic search for updates on my device under the setup and email settings, i think I would be able to set it up in the older version 6.0.0
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Nov 23, 2011
I cannot setup email in my curve 8520 as it doesn't have email setup option
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Apr 24, 2012
I have a new 8520, making some progress as e-mail is working and internet accessible but I cannot get the e-mail alert to work and the e-mail appear to be self deleting after a few minutes.
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Aug 22, 2012
how to activate an email account. Whenever I click on the mail button, it shows: No accounts activated?Account activation To activate your enterprise account, enter details provided by your system administrator in the fields below I've read that it should first give you an option: Enterprise or the Personal account. In this case, it doesn't show any option.
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May 14, 2011
I bought my first BlackBerry (Curve 3G 9300) on Friday and tried to setup a personal email account on the phone via the setup wizard earlier today.The phone said that an update to 6.11...... was needed in order to do this. I let it update, now the phone is just hanging after starting up. If I do a start up after removing the battery it comes up with a black screen with the BlackBerry logo and a progress bar below it. The progress bar moves along until the end, this takes around a minute. It then shows something like a little clock over the logo for about a second. Once this disappears the phone says with the logo and the completed progress bar - and just hangs there.
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May 1, 2012
When I try and set up a new email address I get a "Update Failed" error message. The email address is valid and works fine on my computer. The same email address also worked fine on another Blackberry device previously.
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Feb 11, 2010
My colleague had a blackberry curve 8900 and this was then passed to me as he left the company. My sim works in the phone fine but I am unable to set up my email as it says there is one already set up. Im no longer in contact with my colleague and not sure what to do. Is there any way of renewing this? When I go to email setup it doesnt have the option of create new email.
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Apr 5, 2012
I live in Panama, and I use Telefonica services.Currently I have two accounts already set up on my phone, one is hotmail and the other of my university where I live.I want to add a new email account at Setup-Email Settings and it send me to the page = if you want to access your email settings or you changed your device log in. how can I add a new email account?
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May 18, 2011
My phone is telling me I must download this update to the email setup. Once it downloads and the phone reboots, it will freeze with the action bar at 100% and will not actual restart the phone. Any advice? What is my problem with this update? Because without the update, I cannot configure email on my phone.
I am on Sprint. It is a new phone, so it has nothing but the basics on it.
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Jun 8, 2011
I was using my torch for months now and was able to set up 3 web-based email accounts initially. I encountered no problem even syncing my messages with my Playbook. This morning, i was planning to add another email account so i went to the EMAIL SETUP menu and clicked INTERNET MAIL ACCOUNT. There was a prompt asking me that there is an upgrade to the the Email Setup Application so i upgraded. After the reboot my phone when WHITE SCREEN and there was a prompt telling me APP ERROR 601 then my phone automatically reboots then the same error occurred. I was able to restore my phone and now i want to set up my email accounts and the same "upgrade" option is there. After all the hassle of restoring my phone, Im a bit hesitant to upgrade my Email Setup Application. Hence, i cannot configure my email accounts and I cannot see my messages when i Bridge my phone with my Playbook.
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Sep 27, 2011
I could set-up my personal emails (gmail and ymail) to my push email. In the email setup page the only option given to me is the "enterprise solution"
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Feb 14, 2012
i used to get all my hotmail emails on my phone until one day i tried to login to my hotmail on my pc and it kept saying wrong password until i got logged off. i eventually got the problem resolved and my hotmail account restored but i still havent been able to setup my hotmail email on my blackberry curve since then. i can get to it through the web browser but cant set it up automatically because it says update failed everytime i try to set it up. I tried setting it up on a friend's blackberry and it worked just fine. resolve the problem because its my primary email address and i need to be alerted as soon as my emails come in.
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Jul 8, 2010
On June 10, I received a notification that there was a new update available to the Internet e-mail setup application. I can't access my em-mail settings without downloading the update. I downloaded the update, and, after rebooting, there was an error message saying the software couldn't be found! There was nothing on my phone besides a white screen with a long list of software file names. I couldn't go past this screen, make phone calls, text, or even power down without pulling the battery out! BB Tech Support was able to help me reinstall the operating system and restore evertyhing through the desktop software (sadly my last sync was 4 months ago so I lost all of my apps).To this day, it still prompts me to download the update when I try to access the E-mail Setup application. I don't remember what version the update was on June 10 but the version showing is 6.11.0419.0755. I need to access this application but I'm terrified to download the update.
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Apr 21, 2011
I changed the password on my email account online and when I went to change the password on BB Storm2 - I kept getting error. So I deleted the account and restarted the process using BB Email setup wizard. Now I keep getting "update failed" and doesn't go far...tried it several times.
Here is the additional information about the BB:
BB9550 - v5.0.0.1015
(Bundle 1656, Platform 4.2.0.442)
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Mar 16, 2012
i cannot add another email account when i go to email set up it tells me 'if you want to access your email settings or you changed your device, log in.' it doesnt give me the option to add another account.
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Feb 20, 2010
I downloaded the new updated version 023.002 on my Nokia E72, however the e-mail setup for gmail & yahoo or Ovi does not work, every time I try to enter the e-mail setting while conected to Wi-Fi, the phone does not save the setting & I should try again & again with no success.
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Aug 13, 2011
i can't setup my e-mail,how can i set it up because i don't have server password?
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Feb 3, 2012
Just got a new Blackberry - I had email on my old one, but cant set it up on my new one, it is telling me that my password and email addresses are wrong (they arent)
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Mar 8, 2010
I'm a bit of a novice when it comes to Blackberrys so can someone please help me! I bought a second hand unlocked phone (8900 Curve) on the Orange network off a friend. They have already setup an email address (hotmail) on the phone - how do I delete it and change it to mine? Also, I'm on Pay As You Go (Orange network)... can I still use and download apps from app world? What limitations are there for Pay As You Go? And how do I buy an internet plan for Pay As You go - is there like a £5 a month thing I can buy from Orange? Quite a few questions there.
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Dec 3, 2011
How to reset BlackBerry Email setup??? Because I don't wantuse a work email account with a BlackBerry Enterprise Server. I do not workand I was a housewife. I just want use my own Wifi at my home
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Nov 8, 2011
If i want to setup my email I do as follow: setup wizard - email setup - i want to creat or add an email adress - click next to BBIS setup application opens - initializing application and then get the messange your device had a problen connect to the server.
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Jun 21, 2012
I am having trouble accessing the Blackberry setup so that I can setup an email account on my phone. I have entered my username and password and I receive an error that the "Username is invalid. The user name must be at least 4 characters." The username I entered is more than 4 characters. Should I be entering my Blackberry ID here or something else?
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Sep 6, 2011
I am a consultant and have a client that has a BB Curve. He has been using a certain provider inet for his email. He has now changed to a different provider (for technical reasons). I have tried to setup his new email account for the new provider - I also use a BB curves and have performed this operation for over 50 of my clients. However in this scenario, the Curve keeps asking for his account id and password. We have tried to enter it and it says that the Username cannot be blank. If we exit and re-enter the setup tool, and then enter the same info again, it says that the username and/or password is incorrect. His credentials have never - ever changed.
We cannot get his password (or acct info) sent to him by BB (RIM), because he no longer has the email address of record. Of course I tried entering a different email address to send it to, but of course it doesn't get to his phone as there is no eamil address setup (except his old one). The provider here in town (TELUS) has been quite useless in helping and have been quite specific that we need to talk to RIM, well of course this seems to be the only avenue available.Can someone direct us to the appropriate area or resource in order to proceed with setting up his new email account.
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Jan 4, 2012
just received my new BB curve 8520 and have tried to link my bt internet email account to it, but im not having any joy.From the main menu i select the setup icon i then select the setup wizard (only other options on that screen are wifi, blutooth and orange plus icons)i then select email setup from the list and im greeted by only 1 option:-"I want to use a work email account with a blackberry enterprise server" Im not given any option to "create or add an email address" as per my instruction booklet.
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Mar 27, 2012
I cant create Email Account . When I try to setup my Email account, IT appears to activate your interprise account ,enter details provided by your systemadminstrator. I dont know which details isit. It appears also inter activation password ,which I didnt get it.
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Mar 27, 2012
I have blackberrysmartphone model 9360 . 3G Wi_fi 7.0Bundle1680 (v 7.0.0.353 platform 8.0.0.388) iT says unknow phone number .I have wi_fi network . I cant setup an email account.when I try to set up it, I get on home screen this message: Inteprise Activation and pin number and acctivated accounts and then it says no account s acctivated.THen it says enter details provided by your system adminstrator .I dont know who is my system provided, and what is the detailes I have to enter.
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May 30, 2012
I recently bought Curve 9300 but i am not able to set my email account i.e. gmail every time it is saying error occurred?
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Feb 17, 2012
I am trying to setup email accounts on my phone. I can get as far as the additional settings page where you input email server and username. Having completed this I click on next but instead if getting a finish icon the software goes back to the page for adding a new account. If I then click on set up a new email account the screen goes blank apart from the word 'login' at top of page. I have managed to set up one email account, but this did not need the additional settings.Phone is curve 8900.On a related matter, is there way of temporarily suspending the email on phone with out actually deleting the account.
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May 31, 2011
I have recently gone through a new update and now I cannot access my email accounts to change my passwords. I am required to change my passwords every 90 days so I am familiar with the process and since the update I ran on Friday May 27th, I can go to "setup", and select "Email Accounts", and then it just tells me that "Updates are ready for your device." I am able to select either "yes" or "no", but either option takes me back to the "setup" menu. Is there a way I can uninstall the most recent update, or is there a way to fix this issue?
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