BB Software :: Email Setup Reads 'update Failed'?
Feb 14, 2012
i used to get all my hotmail emails on my phone until one day i tried to login to my hotmail on my pc and it kept saying wrong password until i got logged off. i eventually got the problem resolved and my hotmail account restored but i still havent been able to setup my hotmail email on my blackberry curve since then. i can get to it through the web browser but cant set it up automatically because it says update failed everytime i try to set it up. I tried setting it up on a friend's blackberry and it worked just fine. resolve the problem because its my primary email address and i need to be alerted as soon as my emails come in.
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Apr 21, 2011
I changed the password on my email account online and when I went to change the password on BB Storm2 - I kept getting error. So I deleted the account and restarted the process using BB Email setup wizard. Now I keep getting "update failed" and doesn't go far...tried it several times.
Here is the additional information about the BB:
BB9550 - v5.0.0.1015
(Bundle 1656, Platform 4.2.0.442)
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May 1, 2012
When I try and set up a new email address I get a "Update Failed" error message. The email address is valid and works fine on my computer. The same email address also worked fine on another Blackberry device previously.
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Mar 7, 2012
I cant seem to set up my email on my phone. It's a hotmail address. It just says Activation request failed. A service connection is unavailable.
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Sep 19, 2011
I am having problems with setting up my email account on my BlackBerry Torch 9800. Tried downgrading the os or even upgrading I still cannot setup the email. Every time I try intergrating my email it says "Device change failed.
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Sep 25, 2011
I just did another factory reset after the latest update. What do ya know, I'm now having a problem adding my Verizon email account. I tried to add it and after I enter the email and password I'm get a login failed notice. I've tried it a bunch of times and I cant get it to add.
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Jul 6, 2010
I have many troubles with updating my n97 (Product code 0576503) from v21 to v22.i have try Ovi Suite v2.2.0.241 but after preparing to install i got message ( installation failed - the connection to device was lost.....)
and in NSU v2.5.2 i got (no software available for your device - Please not that your mobile service provider, operator or carrier may not have approved the latest nokia device firmware available........)And on FOTA after downloading and restarting i got (This update is not compatible with your device)
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Feb 5, 2012
I performed a software update on my phone last night and it erased my email account. When I go back to reactivate my account, it asks for my password but will not activate. How can I reactivate the email account?
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May 18, 2011
My phone is telling me I must download this update to the email setup. Once it downloads and the phone reboots, it will freeze with the action bar at 100% and will not actual restart the phone. Any advice? What is my problem with this update? Because without the update, I cannot configure email on my phone.
I am on Sprint. It is a new phone, so it has nothing but the basics on it.
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Jun 8, 2011
I was using my torch for months now and was able to set up 3 web-based email accounts initially. I encountered no problem even syncing my messages with my Playbook. This morning, i was planning to add another email account so i went to the EMAIL SETUP menu and clicked INTERNET MAIL ACCOUNT. There was a prompt asking me that there is an upgrade to the the Email Setup Application so i upgraded. After the reboot my phone when WHITE SCREEN and there was a prompt telling me APP ERROR 601 then my phone automatically reboots then the same error occurred. I was able to restore my phone and now i want to set up my email accounts and the same "upgrade" option is there. After all the hassle of restoring my phone, Im a bit hesitant to upgrade my Email Setup Application. Hence, i cannot configure my email accounts and I cannot see my messages when i Bridge my phone with my Playbook.
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Nov 23, 2011
I cannot setup email in my curve 8520 as it doesn't have email setup option
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Jun 7, 2011
I had deleted my primary email as I was having issues synching contacts and when I try to add email back I get UPDATE FAILED ERROR.I have removed battery, rebooted, changed password of the email account and to no avail.I need to get this email back on my bb and I need a solution please.
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Oct 11, 2011
Updated to the latest software this morning and synced etc. all was good accept there was a box in setup stuck at 55% uploading for my contacts. So after leaving it for a couple of hours etc., I just cancelled that part of the process as everything including email was working fine. Since that however I now have no email push! It is asking me to reactivate although it still sees my 2 accounts Email Accounts (2) shows in set up but when i enter it states that there are no email account activated. I try to reactivate them however only give me the box for enterprise accounts not internet based account i.e. hotmail. I try to activate and it eventually tells me that this fails. All has been working with my emails since i got the phone absolutely fine until today!
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Jun 13, 2011
I seem to be having the same problem as others with the email setup application.
When I updated my Blackberry to the new OS6, I went to my email setup and it said "looking for updates" It finds a new update from my already installed email setup app 6.0.0 to the new 6.11.0419.0755.
When I click "download" it says replace existing version? I click "yes"
The it says: "com.rim.bis.client" contains a different version of module "net_rim_bis_client" which is also used by email setup application. If you proceed, "email setup application" may cease to function properly. proceed?
If I click "yes proceed" it crashes my blackberry and it will not reboot and I have to do a complete hard reboot, wipe the device and reload everything from my backup on blackberry desktop.
If I click "no" not to proceed, I cannot open the email setup application.
I have tried downgrading to version 5 of the OS, I have rebooted with a battery pull, crashed my blackberry twice and spent hours reloading all my applications and systems. I am at the end of my rope, and I don't know what else to do?!
If there was a way to turn off the automatic search for updates on my device under the setup and email settings, i think I would be able to set it up in the older version 6.0.0
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Jul 8, 2010
On June 10, I received a notification that there was a new update available to the Internet e-mail setup application. I can't access my em-mail settings without downloading the update. I downloaded the update, and, after rebooting, there was an error message saying the software couldn't be found! There was nothing on my phone besides a white screen with a long list of software file names. I couldn't go past this screen, make phone calls, text, or even power down without pulling the battery out! BB Tech Support was able to help me reinstall the operating system and restore evertyhing through the desktop software (sadly my last sync was 4 months ago so I lost all of my apps).To this day, it still prompts me to download the update when I try to access the E-mail Setup application. I don't remember what version the update was on June 10 but the version showing is 6.11.0419.0755. I need to access this application but I'm terrified to download the update.
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Feb 20, 2010
I downloaded the new updated version 023.002 on my Nokia E72, however the e-mail setup for gmail & yahoo or Ovi does not work, every time I try to enter the e-mail setting while conected to Wi-Fi, the phone does not save the setting & I should try again & again with no success.
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Jul 16, 2010
I am on vacation, and for some reason just had to update my iPhone 4 to the new update 4.1. Well guess what, it will not update!!!!
My itunes is the latest one, so I even deleted itunes and re-installed it, restarted my computer and iPhone, then tried to restore it again. No go. At first itunes was giving me a 2002 error, now I believe it's something like 1004 error. What can I do? There is no apple store where I am located.
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Apr 29, 2012
when downloading through apple software update i get a message which reads invalid signature
Info:
iPhone 4, iOS 4.2
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May 14, 2011
I bought my first BlackBerry (Curve 3G 9300) on Friday and tried to setup a personal email account on the phone via the setup wizard earlier today.The phone said that an update to 6.11...... was needed in order to do this. I let it update, now the phone is just hanging after starting up. If I do a start up after removing the battery it comes up with a black screen with the BlackBerry logo and a progress bar below it. The progress bar moves along until the end, this takes around a minute. It then shows something like a little clock over the logo for about a second. Once this disappears the phone says with the logo and the completed progress bar - and just hangs there.
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Mar 20, 2010
I recently re-activated my old Storm for my wife (her first smartphone). After reactivation, I tried to set up email so she could check her Hotmail, but the setup wizard only shows one option - enterprise email through Exchange. I know when I use to use the Storm myself, I had both Hotmail and a POP email account set up with no problems. Is this a device issue or a carrier issue? I had Bell activate the Storm on a minimal (200MB) BlackBerry data plan and the phone seems to work fine (as a phone, at least!)
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Jan 29, 2012
i tried to install PC Companion and connected my phone , a Live Walkman, recognized by the Software, but when i tried to use the Contacts setup the program replied installation was not possible. I tried a fee times always with the same problem.
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Dec 8, 2014
I got the iPhone 6 on launch day, setup Touch ID and it has been working flawlessly. Today, it wouldn't read any of my fingers. I went into settings and none of my fingerprints show up and when I touch any of the three "USE TOUCH ID FOR:" items (which currently are turned off (no green in the toggle) to try and turn it on for that service it goes to the Touch ID setup screen, but IMMEDIATELY goes to a second screen that says "Failed. Unable to complete Touch ID setup. Please go back and try again."Â
I've tried restarting my iPhone a few times and still have this identical problem. How do I get Touch ID to start working again?
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Jun 5, 2012
I have been trying to configure my blackberry curve 9360 to my OWA account since the past 3 days, tried almost all available permutations and combination of putting in details to the set up menu on "email setup" on BB.When I try to enter just the email address and the password, the error message I get is "Update failed!".But when I misspell my domain (xxxxxx@DOMAIN.com) and enter the correct password, it displays the "I will provide the settings" where it gives me the option to enter my OWA URL (https://mail.xxxxxx.com), user id (domain<username>, password .I am 100% confident that the credentials i entered is correct, but still the error i get while i submit for configuration is" Cannot log in. Please verify your email address, username and password"
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May 12, 2012
I have updated my BB 9900 to the new OS 7.1 as per the website to have good features on my blackberry such as WIFI HOTSPOT and FM Radio. But I failed to find any icons in my BB setup and profile or setting. Can any one guide how to do it in step by step manner?
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Jun 8, 2015
I have tried repeatedly to set up my Hotmail email on my phone but keep getting this error message. What I need to do in order to rectify this issue?
Setup could not finish. Authentication failed
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Sep 29, 2011
While trying to setup Gmail inside Email Accounts, I got error message:"Activation request failed. A service connection is unavailable."I am very much sure that my username and password is correct, every time I got the same message.And even I downloaded the Gmail app from [URL] the version is 2.0.6, but it is also not working.It starts and stuck on the loading screen. My wifi connection working fine.
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May 7, 2011
After changing network I had to re register my new sim for the blackberry service for my email. When i entered the email set up program it prompted me to update from 6.10.1119.1125 to 6.11.0324.1701. After this i rebooted the device and tried to setup my email. When I enter the email setup program it "hangs" on "checking for updates" or sometimes "checking settings" . It will not go past this screen and I am unable to set up my email. I have contacted Three Uk customer service and they have no resolve. Can you help as I cannot use the email service on my blackberry. I have also tried to setup on the website but it says I must setup on my device for the 9800 phone.
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Feb 11, 2010
My colleague had a blackberry curve 8900 and this was then passed to me as he left the company. My sim works in the phone fine but I am unable to set up my email as it says there is one already set up. Im no longer in contact with my colleague and not sure what to do. Is there any way of renewing this? When I go to email setup it doesnt have the option of create new email.
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May 17, 2012
How do I set up my email on my iphone to default back to my laptop work email address.
Info:
iPhone 4, iOS 5, iphone
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Dec 18, 2012
invalid email when try to setup my email account in nokia maps
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Jul 14, 2010
I need some help setting up my Blackberry Bold 9000. I bought it off of Ebay and I have already wiped with memory. I need help setting up my email account and all of that stuff. When i try to set up a personal email address the only option I get is for setting up a Work email. This is what it says "I want to use a work email account with a BLackberry Enterprise Server"
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