Nokia :: N900 / Not Getting Customer Care
Jun 9, 2010
My N900 micro-USB connector died only few months after I bought it. I sent it off to customer care and now they're telling me the phone is out of warranty due to either being out of the warranty period, being physically damaged or being water damaged. I took good care of the phone and it worked fine until the battery died.
I need to send every email twice to get a response and they never seem to listen to me.I asked them to reevaluate their verdict and then they asked me for proof of purchase - which I already sent with the damn phone! It seems like the people responding to the emails have no connection to the people who actually have the phone at the repair center.What can I do?
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Jun 14, 2012
I have purchaesed Xperia Ray on 18th March. Recently i have faced display problem. I have given at Service center on 28th May.Thay told within 7-10 days it will take.
I called customer care after 10 days, they are telling some reasons, and they are not giving proper status/ action on this work order. If i want to know the status i need to call more than 4 times per day, to know the status, they will keep in hold to transfer to higher executives or to get the status from the team. I have faced this problem from the last few days. (14-06-12,13-06-12...)
My Work Order No: se312ec111095
Compline ID: ses126005321
Ref No: 93041912, 93091564.
I got fed up with their services, thats y i am sharing my details in this portal.
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Aug 24, 2010
OK today I was given a replacement Elm under my insurance because for some reason my Elm's speaker stopped working. Anyway got replacement fine all working well. I noticed the replacement had the previous firmware so I decided to update it using SEUS. Now after updating & setting up the phone again I noticed the clear voice & noise shield function had vanished I looked all through the menus & also during call menus but nowhere to be found. So I reinstalled AGAIN only to be greeted with the same problem. I called customer service number & got through right away. Spoke to a Scottish lady who had absolutely no idea what she was talking about. I knew that I was right & she was wrong. She went on to say that the clear call & noise shield function is NOT a feature of the Elm WTF? I said the feature is advertised on the website for the Elm & on the bloody box At this point I asked to speak with someone else & she went off to speak to someone & came back to repeat the same thing again I said how can you say this about it's not a feature of the Elm when it's advertised as it is? She then said when we send out the generic phones we don't put that feature on the phone it's the stores that do? At this point I just gave up & said forget it Has customer service always been that bad? I have not called them for many years but today was shocking
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Apr 6, 2010
I have never had this happen to any other Nokia LCD device before or any other similar device that I have owned. There is definitely some strange issue, as when the screen goes fuzzy, if you lock the phone and then place it on or near a heat source for a few moments, when you unlock it the screen is mysteriously working again. This is a very frustrating issue which is exacerbated by the fact that the device is of the touchscreen variety which effectively renders it useless as if you can't see the screen then you can't see the buttons to control the infernal machine! Unless that is you are able to memorise the menus positions and also that of their sub-menus and options! Anyway, one thing I will say is that the service from Nokia is absolutely amzing when it comes to repairing them. I used the online form at http://www.nokia.co.uk/support/repair/repair/warranty?c=1 and they sent a UPS guy who arrived to collect the device the ver next day! That was last Monday, the 29th March, and I received back a brand new Nokia 5800 today!
Obviously rather than repair the device they have just replaced it with the revised model that they are obviously producing now that they have realised and rectified their errors. I am very impressed with getting a new device and so quickly too! Only thing is, they don't send you a new back for the phone, as they tell you to keep yours at home and not send it to them, so if your back is worn it will look out of place with the brand new phone if thats the route that they take with your case, which I think they will, or rather should. That is because I have heard that people that were getting their original device repaired and returned to them the problem was recurring soon after it being returned to the user. Props to Nokia though on replacing my 5800! I must say that at first when I sent it I thought I was going to be waiting for ages, but as I said I only waited a week and they even have a widget on their repair part of the site that tells you the status of your repair and where they are with it, all you have to do it type in your case number.
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Apr 28, 2010
I took my N97 in for its second service in the past 5 weeks, this time because it froze and wouldn't make or receive calls.I was told that it was going automatically to message bank.I have never used or even activated message bank, so i don't know how that would unexpectedly start happening.I was also told that the reason i have so many troubles (crashes, freezes etc) with my phone is because i am using third party files on it.
I have to use PC Suite and i have to convert my chosen computer files into suitable N97 files.I also have to leave the phone clean of any files, applications, downloads or extras for a week to make sure that it works properly. then i can put my converted photos and music onto it.I can also put my OVI games & applications back on it.
Why is it reccommended that we do a Back Up before any resets or formatting, if the files on the back up are corrupted and possibly causing the troubles to recur?What is the point of having a memory card.
me 3310 6300 N97
son N95 HTC magic
son 6300 N95 E63
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Mar 21, 2010
Recently (3/20) I have visited Delhi,Rohini Nokia Care center (Dexter) (India). I vistied to resolve my front camera issue. Front camera video is coming Green. When I today (3/21) reached to collect phone and told them to please get me tested the phone front camera, what they told me is "there is no Front camera in E71. If you prove will give you new phone? This is pathetic they even don't know that there is front video camera in the phone. My jobsheet no is 11433527/100320113. Even I saw jobsheet, they have not even tested it. Engineer: Sukhbir,Amit and Sanjeev denied that there is Front Camera in this phone.If I(Me) prove then will give me new phone....Now I am ready to Prove Will Nokia Provide me new phone Who will resolve my issue Please tell me Grievance cell email id. Or i need to go to Consumer court for this?
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Feb 17, 2010
Today I called Nokia Support, because I could not download maps with map loader.The guy asked if the ovi suite is installed. I told him, that the Ovi suite keeps on crashing on start-up on my machine, and that all other software is running fine, e.g. the PC suite which I am using instead.
For a price of 14 Cent/Minutes this "Nokia-Care"-guy had the nuts telling me that probably my computer needs to be fixed. After telling him that my computer works fine with all other software, he finally told me that I need to call Microsoft, as it would be their fault that Ovi Suite is not running on my machine.
This is a poor joke called "Nokia-Care". Dear Nokia-people, that is no-support and no-care-at-all. Providing something that crashes for free, and charging money for providing rudeness on the phone.
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Jun 5, 2010
I still can't get any incoming email through the email client without hitting "send/receive" manually.This problem happened after upgrading to the new firmware.I called today and Nokia Care told me to install the firmware upgrade again using the computer this time.But when I try it says I already have the latest firmware. How do I over ride that - and reinstall the firmware again using the Nokia Software Updater on the computer?
Also,he told me if this doesn't work I would have to send it to them - they would reinstall the firmware themselves - and if it STILL didn't work - it would be deemed a "bug" - they would send me my N900 back and I would have to wait until the next firmware upgrade. The last firmware upgrade took 6 months.So, what is my "warranty" for?I did buy one.how come they can send me back a "broken" phone with no incoming email?
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Jul 22, 2010
In some countries, phone numbers are listed as 1800-pizza deliver or just 93-postoffice or something like that. Using number pads with letters, this is no problem but the default N97 mini dialer has only numbers and no letters. I have searched the web for third party dialers but no luck, Can someone please advise?
I used to own a E63. Same problem with keypad but there was a work-round. I used this work round using the N97 mini physical keypad but no dice.
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May 10, 2011
I've a nokia 5130c-2 xpressmusic. Does it support 8gb memory card? I've tried 4gb memory card and it does not make any problem. But in nokia website, it says 5130 only support 2gb but i've used 4gb memory card. Can i use 8gb memory card on my phone? And what's the accurate memory card capacity of my phone?
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Sep 1, 2010
I have a Nokia 5800 Express Music.For fow days I was facing issue with side lock key button. I took my phone for repair to nokia care center in Aundh. They kept my phone with them for 2 days and returned it to me as it is after 2 days.When I checked on delivery the problem still persisted. They said the key needs to be replaced and will take few days and come back after 2 days. When I went back they said 2 more days, after 2 days they said again 2 days. I had to visit there office 5-6 times just to hear 2 more days.When I tried to escalate using service center they said can not take complient. Just getting frustrated day by day with Nokia service.
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Apr 26, 2010
i realy your help in this one, now i live in Lebanon, and i'm searching for a n900, but the other day my freind told that you can't check for your balance in your phone operartor, is that true, were i live, you need to recharge your phone in before you make phone calls, send messages etc, and to see how much dollars(or what ever its called) you still have in what you have recharged, you need to press *11# and than the green button, and than a message shows up showing you your phone operator balance, is it true that that can't be done on the n900? i like it how i can overclock the n900 from 600 mhz to 1000 mhz in less than 30 sec.
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Jun 13, 2010
Me and my fiancée want to get the IPhone 4 but I've been hearing that apple wont sell or activate two IPones to the same family plan. How would I go about preordering? I called apple and At&t and they didn't have a clear answer.
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Jun 15, 2010
just thought i'd point out the excellent customer service helping me with finding if my order ACTUALLY went through
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Jun 29, 2010
I ordered a phone through a line that was upgrade eligible for another line. They said that when I get the phone I call AT&T and get the SIM card ready to be activated for the other line.I called them up and gave them the "IMEI" number. They said that that iPhone 4 was now associated with my other line. However, when I plugged it into iTunes, it still said the original line. The customer service rep insisted that when it was activated it would activate on the correct line.Sure enough, it didn't. It activated on the original line - now I am stuck without an iPhone 4 - I don't have an AT&T store where I live so I can't just get a replacement SIM card. The original lines phone is now deactivated and activated with MY iPhone 4. I now have to wait for them to ship out a SIM card which will take another WEEK.Because of AT&T I am now left without a phone, my iPhone 4 is now activated on another line, and thus have to wait a week to get it fixed.Thank you AT&T for screwing up again, further proving you to be the worst wireless carrier I have ever been a customer of.
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Jun 12, 2010
like many of you I've purchased all 3 iPhones to date on the first day they became available. I've been on my own individual plan for all of these purchase.. now I'm married and added my wife last July 11th under the "Family Plan" umbrella with a new 3GS. So there you have it.. we both have iPhone 3GS's purchased within 3 weeks of each other.Here's my problem: MY number (the main line) is eligible for an upgrade at the promotional price; my wife's number is not eligible until mid-March. Even though this phone was purchased 3 week after mine. First of all, neither AT&T Customer Relations, AT&T Customer Care or the ding dong at the corporate store can tell me ANYthing over the phone unless I drive myself all the way up to my nearest AT&T corporate store and debate common sense theories with him in person.He says only the main number will be eligible for an upgrade.. I say "So basically it's cheaper to my $120 ETF and start a new account instead of paying the full retail price $699 (400 dollar spread between promo rate and full retail). Would this not appear to create an incredible amount of busy paperwork for AT&T employees?So long story short, it would appear that if upgrading to new iPhones every year is your thing.. it's best to have two separate individual plans coming into your home instead of AT&T's Family Plan.Curious if I'm missing something, if this sounds right or any input you guys may have.
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Jun 17, 2010
So my story goes as this, I called customer care to inquire about the white iPhones and if there was any new information while also expressing my complaint for the time wasted trying to pre-order. I was extremely kind and it felt like a normal conversation between friends.In the middle of the conversation before I mentioned how much time I wasted, I said that I've adopted each of the iPhone's as I am a phone fanatic. He quickly interrupted and said, "Let me issue you a coupon". Of course, I did not object to such a generous offer and the coupon he issued was:
$30 off $100
$60 off $200
$100 off $300
He stated it couldn't be used on an iPhone or iPad but I know I've used their coupons on things where it shouldn't have worked before. It has an expiration date of 6/26/10 but he stated if I could not use it by then, call them back and they'll issue the same coupon which will last for 3 months. The fine details: 1-800-MY-APPLE and was automatically placed in the customer relations department. I just thought some of you might find it interesting that they are offering coupons due to this complicated ordeal.
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Mar 14, 2012
Before the official release of iOS 5.1 I installed a developer version (eventhough I'm not a developer). The developer version expired. Now I can't update my iPhone 4S to the official version of iOS 5.1.
Info:iPhone 4, iOS 5.1
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Mar 23, 2012
I use the iphone more than a year, is best have a lock on machine, now in China, China can't use SIM card, can you tell me how to contact customer service?
Info:
iPhone 4, iOS 5.1
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Jun 20, 2010
An Apple customer service representative just informed me that today, they were informed that there is a limit of only one iPhone for online order per account, no matter what the eligibility of your various AT&T lines are. I ordered each of my iP4's separately, although they're under the same family plan. He said, "It wasn't announced and we, or at least I, was just informed about this today, but you can only order 1 iPhone online. We've actually had a lot of people calling about order cancellations." I specifically asked him why this was the case if multiple numbers on a family plan are eligible for an upgrade, but he was unable to answer. He stated that we would have to purchase our second iPhone 4 in store and that everyone who ordered more than one iPhone will have all but one of their orders cancelled.I've ordered 2 iP4's. One has been shipped, and the other has, "Not yet Shipped." The rep looked up my order for the phone that hasn't been shipped yet and said that there is a hold on it because we're only allowed to order one iPhone 4 online. So, if what this rep said is true, how can so many people claim that both of their orders have been shipped? Here's another thread stating the same thing: http://forums.macrumors.com/showthread.php?t=943290
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Apr 9, 2012
In Contacts I can chose the "ringtone" and "text tone" to override the default.I receive a text message from my company's pager system and save that address as a contact.And then set a custom "text tone" for that contact.So now normal test messages arrive with the default tone and pages can sound the "Alarm" It would be nice if I Contacts also let me chose the Alert Style and Repeats.(it would also be nice if Repeats worked at all)
Info:
iPhone 4S, iOS 5.1
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Jul 19, 2010
With all the troubles Iphone 4 has right now, would it be wise to buy apple care?
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Mar 26, 2012
how do i buy applecare extended warranty for iphone ?i am overseas and my grandma will visit the NY store to setup extend the extended warranty - she knows nothing about gadgets...not even how to use a computer !if she goes to the apple store and pays $70,does the genius extend warranty extended electronically ? or do they give you a box which you bring home to setup and extend the warranty manually ?
Info:
iPhone 4, iOS 5.1
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Sep 4, 2010
I purchase the iPhone 4 with Telus and at the same time purchased and registered Apple Care to the device. The other day I decided to go with another provider that gave a better plan for the iPhone 4 and so I switched. My question is can I transfer the Apple Care to the new iPhone 4 and if so how do I do it?
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Jun 19, 2010
I was wondering about apple care for the iPhone. Do you think it is worth it? Tell me your experience/opinions on Apple Care for iPhone. What does it cover exactly? Does it suck? Is it a rip off? I pre ordered the iPhone 4 (my first iPhone) and I am debating on whether or not i need the extra insurance.
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Jun 27, 2010
Now that I received my iPhone 4, I realize that there is no insurance on it. I ordered on ATT.com and was never offered Apple Care. Should they have offered it? Can I still get it?
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Jul 3, 2010
How many of you have had to have your iphone worked on? I bought the iphone a couple of years ago, and found the technical support here was much better. I was told my an apple sales person tell me that if I lost my iphone, applecare would allow me to buy another one at $199. Since we just signed up for the 2 year contract with ATT, if we lost the phone, it would be full price. I know apple care doesn't cover water damage or cracked screen. Is there a deductible when it is sent it? I did call apple and no one seemed to know the details. I had gotten talked in to buying the Best Buy black tie protection plan, but I just couldn't handle the thought of $14.99 for two years.
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Jul 22, 2010
I tried to do a search and couldn't find what I was looking for my question. My mom has my 3GS I bought it back. I didn't get an Apple care plan for it, but I was thinking it would be a good idea to get it now for my mom is there a chance I still can get it for her 3GS?
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Aug 13, 2010
I'm just wondering how long I have before I need to purchase it?
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Apr 5, 2010
I just got my N-1 today and it is AMAZING. My only problem is the fact that its a fingerprint magnet. I plan on adding a screen protector but as of right now the screen needs to be cleaned. Any advice on what sort of material to use? I don't want to scratch up the screen.
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May 6, 2012
Me Cannot Registration Apple Care for this i-Phone
Info:
iPhone 4, iOS 5.1
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