IPhone :: AT&T Customer Service Being Very Helpful
Jun 15, 2010just thought i'd point out the excellent customer service helping me with finding if my order ACTUALLY went through
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IPhone :: AT&T Customer Service - Disappointed
Jun 29, 2010I ordered a phone through a line that was upgrade eligible for another line. They said that when I get the phone I call AT&T and get the SIM card ready to be activated for the other line.I called them up and gave them the "IMEI" number. They said that that iPhone 4 was now associated with my other line. However, when I plugged it into iTunes, it still said the original line. The customer service rep insisted that when it was activated it would activate on the correct line.Sure enough, it didn't. It activated on the original line - now I am stuck without an iPhone 4 - I don't have an AT&T store where I live so I can't just get a replacement SIM card. The original lines phone is now deactivated and activated with MY iPhone 4. I now have to wait for them to ship out a SIM card which will take another WEEK.Because of AT&T I am now left without a phone, my iPhone 4 is now activated on another line, and thus have to wait a week to get it fixed.Thank you AT&T for screwing up again, further proving you to be the worst wireless carrier I have ever been a customer of.
View 6 Replies View RelatedIPhone :: AT&T Customer Service Experience / IP Upgrade
Jun 12, 2010like many of you I've purchased all 3 iPhones to date on the first day they became available. I've been on my own individual plan for all of these purchase.. now I'm married and added my wife last July 11th under the "Family Plan" umbrella with a new 3GS. So there you have it.. we both have iPhone 3GS's purchased within 3 weeks of each other.Here's my problem: MY number (the main line) is eligible for an upgrade at the promotional price; my wife's number is not eligible until mid-March. Even though this phone was purchased 3 week after mine. First of all, neither AT&T Customer Relations, AT&T Customer Care or the ding dong at the corporate store can tell me ANYthing over the phone unless I drive myself all the way up to my nearest AT&T corporate store and debate common sense theories with him in person.He says only the main number will be eligible for an upgrade.. I say "So basically it's cheaper to my $120 ETF and start a new account instead of paying the full retail price $699 (400 dollar spread between promo rate and full retail). Would this not appear to create an incredible amount of busy paperwork for AT&T employees?So long story short, it would appear that if upgrading to new iPhones every year is your thing.. it's best to have two separate individual plans coming into your home instead of AT&T's Family Plan.Curious if I'm missing something, if this sounds right or any input you guys may have.
View 4 Replies View RelatedIPhone :: Can't Use SIM Card - Contact The Customer Service?
Mar 23, 2012I use the iphone more than a year, is best have a lock on machine, now in China, China can't use SIM card, can you tell me how to contact customer service?
Info:
iPhone 4, iOS 5.1
IPhone :: Apple Customer Service Rep: Only 1 Online IP Order Allowed
Jun 20, 2010An Apple customer service representative just informed me that today, they were informed that there is a limit of only one iPhone for online order per account, no matter what the eligibility of your various AT&T lines are. I ordered each of my iP4's separately, although they're under the same family plan. He said, "It wasn't announced and we, or at least I, was just informed about this today, but you can only order 1 iPhone online. We've actually had a lot of people calling about order cancellations." I specifically asked him why this was the case if multiple numbers on a family plan are eligible for an upgrade, but he was unable to answer. He stated that we would have to purchase our second iPhone 4 in store and that everyone who ordered more than one iPhone will have all but one of their orders cancelled.I've ordered 2 iP4's. One has been shipped, and the other has, "Not yet Shipped." The rep looked up my order for the phone that hasn't been shipped yet and said that there is a hold on it because we're only allowed to order one iPhone 4 online. So, if what this rep said is true, how can so many people claim that both of their orders have been shipped? Here's another thread stating the same thing: http://forums.macrumors.com/showthread.php?t=943290
View 5 Replies View RelatedNokia :: 5800 - Fuzzy Screen / Excellent Customer Service From
Apr 6, 2010I have never had this happen to any other Nokia LCD device before or any other similar device that I have owned. There is definitely some strange issue, as when the screen goes fuzzy, if you lock the phone and then place it on or near a heat source for a few moments, when you unlock it the screen is mysteriously working again. This is a very frustrating issue which is exacerbated by the fact that the device is of the touchscreen variety which effectively renders it useless as if you can't see the screen then you can't see the buttons to control the infernal machine! Unless that is you are able to memorise the menus positions and also that of their sub-menus and options! Anyway, one thing I will say is that the service from Nokia is absolutely amzing when it comes to repairing them. I used the online form at http://www.nokia.co.uk/support/repair/repair/warranty?c=1 and they sent a UPS guy who arrived to collect the device the ver next day! That was last Monday, the 29th March, and I received back a brand new Nokia 5800 today!
Obviously rather than repair the device they have just replaced it with the revised model that they are obviously producing now that they have realised and rectified their errors. I am very impressed with getting a new device and so quickly too! Only thing is, they don't send you a new back for the phone, as they tell you to keep yours at home and not send it to them, so if your back is worn it will look out of place with the brand new phone if thats the route that they take with your case, which I think they will, or rather should. That is because I have heard that people that were getting their original device repaired and returned to them the problem was recurring soon after it being returned to the user. Props to Nokia though on replacing my 5800! I must say that at first when I sent it I thought I was going to be waiting for ages, but as I said I only waited a week and they even have a widget on their repair part of the site that tells you the status of your repair and where they are with it, all you have to do it type in your case number.
BB Curve :: Helpful Hints For Getting Email After Update
Feb 6, 2012I followed everyones suggestions about going to mobile.blackberry.com and then going to mail and following the prompts.But it would not work.I could not figure out why.I have several emails on this phone.I figured out today that I had to delete all of them EXCEPT 1.Once I did that,I validated the 1 I had left and it worked.I then had to go and re set up the other emails that I have on the phone. Just a heads up for those who have work, and personal emails sent to your phone.
View 2 Replies View RelatedIPhone :: How To Get Two 4 On One Family Plan / New Customer
Jun 13, 2010Me and my fiancée want to get the IPhone 4 but I've been hearing that apple wont sell or activate two IPones to the same family plan. How would I go about preordering? I called apple and At&t and they didn't have a clear answer.
View 6 Replies View RelatedNokia :: E 75 Browser Tab Not Working / Factory Reset Wasn't Helpful
Feb 14, 2010My E75 built-in browser is not working. After I open the "Web" tab it gives the list of bookmars, but as soon as I press left soft key it either exits back to the menu. And the other web-related icons (Download!, Files on Ovi; Software Update) don't work. Moreover, Download! reports "Unrecoverable error".
It started on 201.12.01 firmware, thought that update would help. 202.12.01 brought no changes.Factory reset wasn't helpful too. Tried uninstalling Opera mobile 10 beta, changing language, also - no changes.
IPhone :: Customer Relations Offered Me A Coupon
Jun 17, 2010So my story goes as this, I called customer care to inquire about the white iPhones and if there was any new information while also expressing my complaint for the time wasted trying to pre-order. I was extremely kind and it felt like a normal conversation between friends.In the middle of the conversation before I mentioned how much time I wasted, I said that I've adopted each of the iPhone's as I am a phone fanatic. He quickly interrupted and said, "Let me issue you a coupon". Of course, I did not object to such a generous offer and the coupon he issued was:
$30 off $100
$60 off $200
$100 off $300
He stated it couldn't be used on an iPhone or iPad but I know I've used their coupons on things where it shouldn't have worked before. It has an expiration date of 6/26/10 but he stated if I could not use it by then, call them back and they'll issue the same coupon which will last for 3 months. The fine details: 1-800-MY-APPLE and was automatically placed in the customer relations department. I just thought some of you might find it interesting that they are offering coupons due to this complicated ordeal.
IPhone :: Change Developer Version IOS 5.1 To Customer?
Mar 14, 2012Before the official release of iOS 5.1 I installed a developer version (eventhough I'm not a developer). The developer version expired. Now I can't update my iPhone 4S to the official version of iOS 5.1.
Info:iPhone 4, iOS 5.1
IPhone :: Customer Alert Style And Repeats Based On Contacts?
Apr 9, 2012In Contacts I can chose the "ringtone" and "text tone" to override the default.I receive a text message from my company's pager system and save that address as a contact.And then set a custom "text tone" for that contact.So now normal test messages arrive with the default tone and pages can sound the "Alarm" It would be nice if I Contacts also let me chose the Alert Style and Repeats.(it would also be nice if Repeats worked at all)
Info:
iPhone 4S, iOS 5.1
Nokia :: N900 / Not Getting Customer Care
Jun 9, 2010My N900 micro-USB connector died only few months after I bought it. I sent it off to customer care and now they're telling me the phone is out of warranty due to either being out of the warranty period, being physically damaged or being water damaged. I took good care of the phone and it worked fine until the battery died.
I need to send every email twice to get a response and they never seem to listen to me.I asked them to reevaluate their verdict and then they asked me for proof of purchase - which I already sent with the damn phone! It seems like the people responding to the emails have no connection to the people who actually have the phone at the repair center.What can I do?
Xperia Ray :: Un Satisfied With The Customer Care & Services?
Jun 14, 2012I have purchaesed Xperia Ray on 18th March. Recently i have faced display problem. I have given at Service center on 28th May.Thay told within 7-10 days it will take.
I called customer care after 10 days, they are telling some reasons, and they are not giving proper status/ action on this work order. If i want to know the status i need to call more than 4 times per day, to know the status, they will keep in hold to transfer to higher executives or to get the status from the team. I have faced this problem from the last few days. (14-06-12,13-06-12...)
My Work Order No: se312ec111095
Compline ID: ses126005321
Ref No: 93041912, 93091564.
I got fed up with their services, thats y i am sharing my details in this portal.
Sony Ericsson :: SEUS Customer Care Need Training
Aug 24, 2010OK today I was given a replacement Elm under my insurance because for some reason my Elm's speaker stopped working. Anyway got replacement fine all working well. I noticed the replacement had the previous firmware so I decided to update it using SEUS. Now after updating & setting up the phone again I noticed the clear voice & noise shield function had vanished I looked all through the menus & also during call menus but nowhere to be found. So I reinstalled AGAIN only to be greeted with the same problem. I called customer service number & got through right away. Spoke to a Scottish lady who had absolutely no idea what she was talking about. I knew that I was right & she was wrong. She went on to say that the clear call & noise shield function is NOT a feature of the Elm WTF? I said the feature is advertised on the website for the Elm & on the bloody box At this point I asked to speak with someone else & she went off to speak to someone & came back to repeat the same thing again I said how can you say this about it's not a feature of the Elm when it's advertised as it is? She then said when we send out the generic phones we don't put that feature on the phone it's the stores that do? At this point I just gave up & said forget it Has customer service always been that bad? I have not called them for many years but today was shocking
View 11 Replies View RelatedIPhone :: Shipment Status / In Transit To Customer / Shipment On Schedule
Aug 10, 2010I ordered iP4 in Apple Online Store UK and they shipped it on 5th Aug, today my status changed to "In Transit to Customer - Shipment on Schedule" - but still I cannot find any tracking number from the carrier that will deliver it to me, so my question is, how long do I have to wait for this number ?
View 11 Replies View RelatedBB Tour 9630 :: New User Seeking Helpful Hints For Verizon TOUR 9630
Jan 16, 2010I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.
View 14 Replies View RelatedIPhone :: 4 Has No Service Or Is Searching For Service?
Apr 14, 2012I've done everything I know to do (reset network settings, hard reset, software update, restore to factory default, replace sim card) still have not fully resolved the issue. It seems to work periodically at random, but only has 1 or 2 bars where I should normally have full service.
Info:
iPhone 4, iOS 5.1
IPhone :: 4 Keeps Having Dropped Service And Service Again?
May 24, 2012Recently, my iPhone has been having some service issue and it is not AT&T's problem. At home for example I always used to have 5 bars, but now the service will show no service and then 10 minutes it will show up all 5 bars then soon no service. This happens to me in many places.
Info:
iPhone 4, iOS 5.0.1
Xperia X10 Mini/pro :: No Service - Service All Of A Sudden Disappears?
Sep 30, 2010the service goes out all of a sudden, and i have to switch the phone off and on agin to regain service. this happens in areas where i normally have good service
View 3 Replies View RelatedBB Torch :: Internet Service Inside Service Status?
Nov 15, 2011When I'm opening Service Status from "Options and Status" I see the "Blackberry Internet Service" as "Not Connected" although I've Blackberry service and I'm successfully using IM, synchronize my E-Mails, and Browsing the internet without any WiFi connection.
View 2 Replies View RelatedBB Bold :: Changing Service Provider For GSM Service?
Nov 10, 2011I am using the blackberry service using a GSM service provider, I would like to switch to a new GSM service provider. When I switch the SIM card the handset ask for blackberry ID and password, on entering the details it says invalid Blackberry ID. Can I just use another BB handset and use the new SIM to route all my emails and BB messenger to the new handset.
View 3 Replies View RelatedBB Torch 9800 :: Internet / Connection - Service Book For Blackberry Internet Service Got Deleted
Aug 18, 2010I got my torch 9800 on launch day. i loved this device and definately felt like i was upgrading from my old device (iphone 3g). as much as i love the capabilities of the device i have run into a few issues, specifically network issues. it all started on sunday when all of a sudden i lost connection to the blackberry servers(the little logo in the corner was gone..) i went to at&t on monday and they could not figure it out. apparently my service book for the blackberry internet service got deleted(i didnt even know what a servicebook was lol) so i went home later that night and downnloaded the at&t software and reinstalled the os and this worked. then all of a sudden today, my fb was acting up, so i deleted the app. then i lost the connection again... do you guys have any idea what could be causing this? im currently reinstalling the os as i write this.
View 8 Replies View RelatedIPhone :: No 3G Service Since 4.0.1?
Jul 16, 2010For some reason myself , my father and two other friends I know with iPhone4's can't pick up 3G signal anymore since the update.Has anyone else experienced this issue?
View 10 Replies View RelatedIPhone :: 4 Without Service After IOS 5.1
Mar 14, 2012I am without service after IOS 5.1. Since the upgrade, my phone can't make or receive any call. I bought it from my mobile operator (Claro Brasil) itself. The odd thing is that when I use the SIM of my brother (from another provider - TIM) the phone works perfectly. I called to Claro and they said everything is fine with my network and that they will open a procedure to see what can be done. I think they don't know what is happening and I can't wait much longer.
Info:
iPhone 4, iOS 5.1
IPhone :: 4s Saying No Service
Apr 4, 2012Had a new iphone 4s and its saying no service. Had this yesterday and I know it says wait 24 hours but it still is saying no service.
Info:
iPhone 4S, iOS 5.1
IPhone :: No Service On 3g?
Apr 8, 2012My iphone have problem since last two weeks i have i phone 3g 4.2.1 and 6.15 what i shoud do with it
Info:
iPhone 3G, iOS 4.2
IPhone :: 3GS Has No Service?
Apr 22, 2012My phone has been working perfectly until 2 days ago since when it has had no service. I have tried turning it off and on again, taking out the sim card, resetting it, restoring it to original settings.
Info:
iPhone 3GS, iOS 5.1
IPhone :: Sim Says No Service
May 2, 2012Sim says no service, tried reset and software upgrade
View 1 Replies View RelatedIPhone :: 'No Service'
May 4, 2012My 3GS is linked to Vodafone. Here in Scotland, my telephone always shows 'No service,' while my wife's Nokia, also linked to Vodafone, gets service everywhere.
Why should this happen, and is there anything that I can do about it ?
IPhone :: Keep Getting No Service On 4s?
May 14, 2012I keep getting no network every 2 minutes.
Info:
iPhone 4S, iOS 5.1.1
