I use the iphone more than a year, is best have a lock on machine, now in China, China can't use SIM card, can you tell me how to contact customer service?
Info:
iPhone 4, iOS 5.1
just thought i'd point out the excellent customer service helping me with finding if my order ACTUALLY went through
View 8 Replies View RelatedI ordered a phone through a line that was upgrade eligible for another line. They said that when I get the phone I call AT&T and get the SIM card ready to be activated for the other line.I called them up and gave them the "IMEI" number. They said that that iPhone 4 was now associated with my other line. However, when I plugged it into iTunes, it still said the original line. The customer service rep insisted that when it was activated it would activate on the correct line.Sure enough, it didn't. It activated on the original line - now I am stuck without an iPhone 4 - I don't have an AT&T store where I live so I can't just get a replacement SIM card. The original lines phone is now deactivated and activated with MY iPhone 4. I now have to wait for them to ship out a SIM card which will take another WEEK.Because of AT&T I am now left without a phone, my iPhone 4 is now activated on another line, and thus have to wait a week to get it fixed.Thank you AT&T for screwing up again, further proving you to be the worst wireless carrier I have ever been a customer of.
View 6 Replies View Relatedlike many of you I've purchased all 3 iPhones to date on the first day they became available. I've been on my own individual plan for all of these purchase.. now I'm married and added my wife last July 11th under the "Family Plan" umbrella with a new 3GS. So there you have it.. we both have iPhone 3GS's purchased within 3 weeks of each other.Here's my problem: MY number (the main line) is eligible for an upgrade at the promotional price; my wife's number is not eligible until mid-March. Even though this phone was purchased 3 week after mine. First of all, neither AT&T Customer Relations, AT&T Customer Care or the ding dong at the corporate store can tell me ANYthing over the phone unless I drive myself all the way up to my nearest AT&T corporate store and debate common sense theories with him in person.He says only the main number will be eligible for an upgrade.. I say "So basically it's cheaper to my $120 ETF and start a new account instead of paying the full retail price $699 (400 dollar spread between promo rate and full retail). Would this not appear to create an incredible amount of busy paperwork for AT&T employees?So long story short, it would appear that if upgrading to new iPhones every year is your thing.. it's best to have two separate individual plans coming into your home instead of AT&T's Family Plan.Curious if I'm missing something, if this sounds right or any input you guys may have.
View 4 Replies View RelatedAn Apple customer service representative just informed me that today, they were informed that there is a limit of only one iPhone for online order per account, no matter what the eligibility of your various AT&T lines are. I ordered each of my iP4's separately, although they're under the same family plan. He said, "It wasn't announced and we, or at least I, was just informed about this today, but you can only order 1 iPhone online. We've actually had a lot of people calling about order cancellations." I specifically asked him why this was the case if multiple numbers on a family plan are eligible for an upgrade, but he was unable to answer. He stated that we would have to purchase our second iPhone 4 in store and that everyone who ordered more than one iPhone will have all but one of their orders cancelled.I've ordered 2 iP4's. One has been shipped, and the other has, "Not yet Shipped." The rep looked up my order for the phone that hasn't been shipped yet and said that there is a hold on it because we're only allowed to order one iPhone 4 online. So, if what this rep said is true, how can so many people claim that both of their orders have been shipped? Here's another thread stating the same thing: http://forums.macrumors.com/showthread.php?t=943290
View 5 Replies View RelatedI have never had this happen to any other Nokia LCD device before or any other similar device that I have owned. There is definitely some strange issue, as when the screen goes fuzzy, if you lock the phone and then place it on or near a heat source for a few moments, when you unlock it the screen is mysteriously working again. This is a very frustrating issue which is exacerbated by the fact that the device is of the touchscreen variety which effectively renders it useless as if you can't see the screen then you can't see the buttons to control the infernal machine! Unless that is you are able to memorise the menus positions and also that of their sub-menus and options! Anyway, one thing I will say is that the service from Nokia is absolutely amzing when it comes to repairing them. I used the online form at http://www.nokia.co.uk/support/repair/repair/warranty?c=1 and they sent a UPS guy who arrived to collect the device the ver next day! That was last Monday, the 29th March, and I received back a brand new Nokia 5800 today!
Obviously rather than repair the device they have just replaced it with the revised model that they are obviously producing now that they have realised and rectified their errors. I am very impressed with getting a new device and so quickly too! Only thing is, they don't send you a new back for the phone, as they tell you to keep yours at home and not send it to them, so if your back is worn it will look out of place with the brand new phone if thats the route that they take with your case, which I think they will, or rather should. That is because I have heard that people that were getting their original device repaired and returned to them the problem was recurring soon after it being returned to the user. Props to Nokia though on replacing my 5800! I must say that at first when I sent it I thought I was going to be waiting for ages, but as I said I only waited a week and they even have a widget on their repair part of the site that tells you the status of your repair and where they are with it, all you have to do it type in your case number.
Me and my fiancée want to get the IPhone 4 but I've been hearing that apple wont sell or activate two IPones to the same family plan. How would I go about preordering? I called apple and At&t and they didn't have a clear answer.
View 6 Replies View RelatedSo my story goes as this, I called customer care to inquire about the white iPhones and if there was any new information while also expressing my complaint for the time wasted trying to pre-order. I was extremely kind and it felt like a normal conversation between friends.In the middle of the conversation before I mentioned how much time I wasted, I said that I've adopted each of the iPhone's as I am a phone fanatic. He quickly interrupted and said, "Let me issue you a coupon". Of course, I did not object to such a generous offer and the coupon he issued was:
$30 off $100
$60 off $200
$100 off $300
He stated it couldn't be used on an iPhone or iPad but I know I've used their coupons on things where it shouldn't have worked before. It has an expiration date of 6/26/10 but he stated if I could not use it by then, call them back and they'll issue the same coupon which will last for 3 months. The fine details: 1-800-MY-APPLE and was automatically placed in the customer relations department. I just thought some of you might find it interesting that they are offering coupons due to this complicated ordeal.
Before the official release of iOS 5.1 I installed a developer version (eventhough I'm not a developer). The developer version expired. Now I can't update my iPhone 4S to the official version of iOS 5.1.
Info:iPhone 4, iOS 5.1
I have just got a iphone 4 with an upgrade with t-mobile, put my new sim card in and it says no service sim card provisioning.
View 2 Replies View Relatedwhen using iPhone 4s with 2G sim card location service not working
Info:
iPhone 4S, iOS 5.0.1, using vodafone 2G original microsim
I have followed the advice on the support website as to how to get service on my phone. My system is all updated including carrier systems. I have even tried restoring the whole thing (even though its new) and it still shows - no service. What should i do?
Info:
iPhone 4S, iOS 5.1.1
In Contacts I can chose the "ringtone" and "text tone" to override the default.I receive a text message from my company's pager system and save that address as a contact.And then set a custom "text tone" for that contact.So now normal test messages arrive with the default tone and pages can sound the "Alarm" It would be nice if I Contacts also let me chose the Alert Style and Repeats.(it would also be nice if Repeats worked at all)
Info:
iPhone 4S, iOS 5.1
I'm completely baffled by the fact that Apple actually in ways punish you for not having a credit card. I only have a barclays VISA debit card, and as a result when I try and complete the self service apple support & repair form, I go to put a hold on the debit card for the amount shown, (£16) and apple won't accept the card. Apparently 'Debit and check cards have daily spending limits which could substantially delay your order. Using a credit card ensures that your order will be processed as soon as possible.'However, Apple are more than happy to take my money from my debit card when I buy apps, movies music etc.Is there anyway that I can actually work around this without going into my local store - (lack of time, and it's miles away)
Info:
iPhone 4S
We have an old iPhone 3G that is no longer on a Bell contract. We have installed Apps on the iphone through the computer but I cannot get the the wifi to work on it. Does it need to be under contract with a carrier or have a SIM card in order for wifi to work?
View 2 Replies View RelatedUpgraded iPhone 5s to 8.1.2 and phone not working. shows no sim card most of the time; occasionally no service.
Info:
iPhone 5s
My iPhone 4 shows No service after inserting the sim card from Orange Uganda and MTN Uganda
Info:iPhone 4, iOS 4
I turn of my phone to replace the battery, then when i turn on it say "contact service" and turn of again, what happen with my phone?
View 5 Replies View RelatedI have a Nokia c2-03 phone and when I updated the phone's software using the phone itself, it said after updating and installing the new software : contact service, and the phone crashed, Nokia is truly getting low.
View 1 Replies View RelatedI just switched my OS to version 6.0 and I am careless to set a wrong email address on the filed of Contact List(SYNC) in Default Service of Advanced System Setting of Device under the "Option".
I've tried to cancel this email address on Google Mailbox and I remove this email address setting in my Bold 9700 as well. But this email address still exist in the filed of Contact List (SYNC)?
Anybody know how to remove or change it? Because in this field, there is no other option to change to my other email addresses!
Because of that, Blackberry Desktop Software can't synchronize my contact list to my laptop!
My N900 micro-USB connector died only few months after I bought it. I sent it off to customer care and now they're telling me the phone is out of warranty due to either being out of the warranty period, being physically damaged or being water damaged. I took good care of the phone and it worked fine until the battery died.
I need to send every email twice to get a response and they never seem to listen to me.I asked them to reevaluate their verdict and then they asked me for proof of purchase - which I already sent with the damn phone! It seems like the people responding to the emails have no connection to the people who actually have the phone at the repair center.What can I do?
I am not able send or receive contact (as mobile number) as business card in iphone. What is the solution?
View 1 Replies View Relatedevery time i try to send a contact card through text messaging the message never goes through. i have all of the message setting set properly, sms, mms, imessage,etc are all on. it there another setting that i am missing?
Info:
iPhone 5, iOS 7.1.2
I have jsut bought a Blackberry Curve 8520 and have been having problems with the browser. Every time i click on it to open, it comes up with a message saying "Your device does not currently have any Browser Service Book Entries. Please contact your service provider to enable the browser on your device".I have spoken to them twice but they dont seem to know anything as the 2 solutions they have given me do not work!I think my problem lies when i go into Options-Advanced Options-Browser, i have literally nothing in it, whereas my girlfriend has 3 different options.
View 6 Replies View RelatedI know my Sim card is working because it worked with my other phone. I did not update to Lollipop because of all of the glitches and bugs that have been around. I just got this phone brand new a few days ago and realized that I couldn't make any calls/texts. I am getting 5 bars of signal. This is a T-mobile LG G3
View 6 Replies View RelatedI have purchaesed Xperia Ray on 18th March. Recently i have faced display problem. I have given at Service center on 28th May.Thay told within 7-10 days it will take.
I called customer care after 10 days, they are telling some reasons, and they are not giving proper status/ action on this work order. If i want to know the status i need to call more than 4 times per day, to know the status, they will keep in hold to transfer to higher executives or to get the status from the team. I have faced this problem from the last few days. (14-06-12,13-06-12...)
My Work Order No: se312ec111095
Compline ID: ses126005321
Ref No: 93041912, 93091564.
I got fed up with their services, thats y i am sharing my details in this portal.
My phone was working properly. Then it went to a screen with the following message: "Configuration error. Please contact your network or service provider". The phone can receive incoming calls, but that is it. I have tried the update service. Result - Your phone has the latest software update.
Using the SE PC Suite, and connecting by using the USB cable, a list of folders is displayed which are empty. Using the "Phone Repair" from the SE PC Suite, and after following the instructions, the only result is - "Update Failed". Please can someone assist me in sorting out this problem?
OK today I was given a replacement Elm under my insurance because for some reason my Elm's speaker stopped working. Anyway got replacement fine all working well. I noticed the replacement had the previous firmware so I decided to update it using SEUS. Now after updating & setting up the phone again I noticed the clear voice & noise shield function had vanished I looked all through the menus & also during call menus but nowhere to be found. So I reinstalled AGAIN only to be greeted with the same problem. I called customer service number & got through right away. Spoke to a Scottish lady who had absolutely no idea what she was talking about. I knew that I was right & she was wrong. She went on to say that the clear call & noise shield function is NOT a feature of the Elm WTF? I said the feature is advertised on the website for the Elm & on the bloody box At this point I asked to speak with someone else & she went off to speak to someone & came back to repeat the same thing again I said how can you say this about it's not a feature of the Elm when it's advertised as it is? She then said when we send out the generic phones we don't put that feature on the phone it's the stores that do? At this point I just gave up & said forget it Has customer service always been that bad? I have not called them for many years but today was shocking
View 11 Replies View RelatedMy friend about to buy a motorola xoom 3g+wifi for me in UK. In my country we can't use 3g service without simcard. Anyone tried to use 3g service with simcard?
View 15 Replies View RelatedI ordered iP4 in Apple Online Store UK and they shipped it on 5th Aug, today my status changed to "In Transit to Customer - Shipment on Schedule" - but still I cannot find any tracking number from the carrier that will deliver it to me, so my question is, how long do I have to wait for this number ?
View 11 Replies View RelatedHi, I'm new here! Tried to set a new e-mail on my Curve 9300 and get a message saying "Unable to open email setup application-contact your wireless service provider". Not sure what this is. do I contact Orange or BB?
View 1 Replies View Related