IPhone :: Customer Relations Offered Me A Coupon
Jun 17, 2010
So my story goes as this, I called customer care to inquire about the white iPhones and if there was any new information while also expressing my complaint for the time wasted trying to pre-order. I was extremely kind and it felt like a normal conversation between friends.In the middle of the conversation before I mentioned how much time I wasted, I said that I've adopted each of the iPhone's as I am a phone fanatic. He quickly interrupted and said, "Let me issue you a coupon". Of course, I did not object to such a generous offer and the coupon he issued was:
$30 off $100
$60 off $200
$100 off $300
He stated it couldn't be used on an iPhone or iPad but I know I've used their coupons on things where it shouldn't have worked before. It has an expiration date of 6/26/10 but he stated if I could not use it by then, call them back and they'll issue the same coupon which will last for 3 months. The fine details: 1-800-MY-APPLE and was automatically placed in the customer relations department. I just thought some of you might find it interesting that they are offering coupons due to this complicated ordeal.
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Sep 21, 2011
I cannot take any of the free upgrades offered to phone/ windows, says try later. I do have a blackberry account.have had the phone 2 months so they are piling up!
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Jun 13, 2010
Me and my fiancée want to get the IPhone 4 but I've been hearing that apple wont sell or activate two IPones to the same family plan. How would I go about preordering? I called apple and At&t and they didn't have a clear answer.
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Jun 15, 2010
just thought i'd point out the excellent customer service helping me with finding if my order ACTUALLY went through
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Jun 29, 2010
I ordered a phone through a line that was upgrade eligible for another line. They said that when I get the phone I call AT&T and get the SIM card ready to be activated for the other line.I called them up and gave them the "IMEI" number. They said that that iPhone 4 was now associated with my other line. However, when I plugged it into iTunes, it still said the original line. The customer service rep insisted that when it was activated it would activate on the correct line.Sure enough, it didn't. It activated on the original line - now I am stuck without an iPhone 4 - I don't have an AT&T store where I live so I can't just get a replacement SIM card. The original lines phone is now deactivated and activated with MY iPhone 4. I now have to wait for them to ship out a SIM card which will take another WEEK.Because of AT&T I am now left without a phone, my iPhone 4 is now activated on another line, and thus have to wait a week to get it fixed.Thank you AT&T for screwing up again, further proving you to be the worst wireless carrier I have ever been a customer of.
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Jun 12, 2010
like many of you I've purchased all 3 iPhones to date on the first day they became available. I've been on my own individual plan for all of these purchase.. now I'm married and added my wife last July 11th under the "Family Plan" umbrella with a new 3GS. So there you have it.. we both have iPhone 3GS's purchased within 3 weeks of each other.Here's my problem: MY number (the main line) is eligible for an upgrade at the promotional price; my wife's number is not eligible until mid-March. Even though this phone was purchased 3 week after mine. First of all, neither AT&T Customer Relations, AT&T Customer Care or the ding dong at the corporate store can tell me ANYthing over the phone unless I drive myself all the way up to my nearest AT&T corporate store and debate common sense theories with him in person.He says only the main number will be eligible for an upgrade.. I say "So basically it's cheaper to my $120 ETF and start a new account instead of paying the full retail price $699 (400 dollar spread between promo rate and full retail). Would this not appear to create an incredible amount of busy paperwork for AT&T employees?So long story short, it would appear that if upgrading to new iPhones every year is your thing.. it's best to have two separate individual plans coming into your home instead of AT&T's Family Plan.Curious if I'm missing something, if this sounds right or any input you guys may have.
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Mar 14, 2012
Before the official release of iOS 5.1 I installed a developer version (eventhough I'm not a developer). The developer version expired. Now I can't update my iPhone 4S to the official version of iOS 5.1.
Info:iPhone 4, iOS 5.1
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Mar 23, 2012
I use the iphone more than a year, is best have a lock on machine, now in China, China can't use SIM card, can you tell me how to contact customer service?
Info:
iPhone 4, iOS 5.1
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Jun 20, 2010
An Apple customer service representative just informed me that today, they were informed that there is a limit of only one iPhone for online order per account, no matter what the eligibility of your various AT&T lines are. I ordered each of my iP4's separately, although they're under the same family plan. He said, "It wasn't announced and we, or at least I, was just informed about this today, but you can only order 1 iPhone online. We've actually had a lot of people calling about order cancellations." I specifically asked him why this was the case if multiple numbers on a family plan are eligible for an upgrade, but he was unable to answer. He stated that we would have to purchase our second iPhone 4 in store and that everyone who ordered more than one iPhone will have all but one of their orders cancelled.I've ordered 2 iP4's. One has been shipped, and the other has, "Not yet Shipped." The rep looked up my order for the phone that hasn't been shipped yet and said that there is a hold on it because we're only allowed to order one iPhone 4 online. So, if what this rep said is true, how can so many people claim that both of their orders have been shipped? Here's another thread stating the same thing: http://forums.macrumors.com/showthread.php?t=943290
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Apr 9, 2012
In Contacts I can chose the "ringtone" and "text tone" to override the default.I receive a text message from my company's pager system and save that address as a contact.And then set a custom "text tone" for that contact.So now normal test messages arrive with the default tone and pages can sound the "Alarm" It would be nice if I Contacts also let me chose the Alert Style and Repeats.(it would also be nice if Repeats worked at all)
Info:
iPhone 4S, iOS 5.1
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Jun 9, 2010
My N900 micro-USB connector died only few months after I bought it. I sent it off to customer care and now they're telling me the phone is out of warranty due to either being out of the warranty period, being physically damaged or being water damaged. I took good care of the phone and it worked fine until the battery died.
I need to send every email twice to get a response and they never seem to listen to me.I asked them to reevaluate their verdict and then they asked me for proof of purchase - which I already sent with the damn phone! It seems like the people responding to the emails have no connection to the people who actually have the phone at the repair center.What can I do?
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Jun 14, 2012
I have purchaesed Xperia Ray on 18th March. Recently i have faced display problem. I have given at Service center on 28th May.Thay told within 7-10 days it will take.
I called customer care after 10 days, they are telling some reasons, and they are not giving proper status/ action on this work order. If i want to know the status i need to call more than 4 times per day, to know the status, they will keep in hold to transfer to higher executives or to get the status from the team. I have faced this problem from the last few days. (14-06-12,13-06-12...)
My Work Order No: se312ec111095
Compline ID: ses126005321
Ref No: 93041912, 93091564.
I got fed up with their services, thats y i am sharing my details in this portal.
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Aug 24, 2010
OK today I was given a replacement Elm under my insurance because for some reason my Elm's speaker stopped working. Anyway got replacement fine all working well. I noticed the replacement had the previous firmware so I decided to update it using SEUS. Now after updating & setting up the phone again I noticed the clear voice & noise shield function had vanished I looked all through the menus & also during call menus but nowhere to be found. So I reinstalled AGAIN only to be greeted with the same problem. I called customer service number & got through right away. Spoke to a Scottish lady who had absolutely no idea what she was talking about. I knew that I was right & she was wrong. She went on to say that the clear call & noise shield function is NOT a feature of the Elm WTF? I said the feature is advertised on the website for the Elm & on the bloody box At this point I asked to speak with someone else & she went off to speak to someone & came back to repeat the same thing again I said how can you say this about it's not a feature of the Elm when it's advertised as it is? She then said when we send out the generic phones we don't put that feature on the phone it's the stores that do? At this point I just gave up & said forget it Has customer service always been that bad? I have not called them for many years but today was shocking
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Aug 10, 2010
I ordered iP4 in Apple Online Store UK and they shipped it on 5th Aug, today my status changed to "In Transit to Customer - Shipment on Schedule" - but still I cannot find any tracking number from the carrier that will deliver it to me, so my question is, how long do I have to wait for this number ?
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Apr 6, 2010
I have never had this happen to any other Nokia LCD device before or any other similar device that I have owned. There is definitely some strange issue, as when the screen goes fuzzy, if you lock the phone and then place it on or near a heat source for a few moments, when you unlock it the screen is mysteriously working again. This is a very frustrating issue which is exacerbated by the fact that the device is of the touchscreen variety which effectively renders it useless as if you can't see the screen then you can't see the buttons to control the infernal machine! Unless that is you are able to memorise the menus positions and also that of their sub-menus and options! Anyway, one thing I will say is that the service from Nokia is absolutely amzing when it comes to repairing them. I used the online form at http://www.nokia.co.uk/support/repair/repair/warranty?c=1 and they sent a UPS guy who arrived to collect the device the ver next day! That was last Monday, the 29th March, and I received back a brand new Nokia 5800 today!
Obviously rather than repair the device they have just replaced it with the revised model that they are obviously producing now that they have realised and rectified their errors. I am very impressed with getting a new device and so quickly too! Only thing is, they don't send you a new back for the phone, as they tell you to keep yours at home and not send it to them, so if your back is worn it will look out of place with the brand new phone if thats the route that they take with your case, which I think they will, or rather should. That is because I have heard that people that were getting their original device repaired and returned to them the problem was recurring soon after it being returned to the user. Props to Nokia though on replacing my 5800! I must say that at first when I sent it I thought I was going to be waiting for ages, but as I said I only waited a week and they even have a widget on their repair part of the site that tells you the status of your repair and where they are with it, all you have to do it type in your case number.
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Jul 3, 2012
I just got my iPhone yesterday, and with apple being the homepage for my mac, i was looking and noticed the iPhone 4s is supposed to come with the apps Find My iPhone and the hd 1080 video recording. Mine didn't?
Info:
iPhone 4S, iOS 5.1.1
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Apr 26, 2012
Each time I try and sync my iPhone it gives me an error message that says "iTunes could not sync calendars to the iPhone because the iPhone disconnected" What is going on here? Backed up phone restored software, etc. Nothing is fixing the issue.
Info:
iPhone 4, Mac OS X (10.7.3), iTunes Sync
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Jun 7, 2012
,
Info:
iPhone 4, iOS 5
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May 11, 2010
Now this is speaking from a DEVELOPER point of view. Would you like to see iPhone exclusivity stop? To me, yes, obviously, because this means the App Store can be in more hands, and my apps can have a MUCH larger audience. Yes I know there is a lot of market share already, but look at VZW, T-Mob etc and if we got their eyes on our apps. you should be able to fill in the rest. What do you think from a developer point of view?
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May 5, 2012
I would like to transfer an App from my PC to my Iphone. I have done a Sync, bit this did not work. Any suggestions please.?
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Jul 4, 2012
I bought a new iPhone in Okinawa and tried to register it on the Apple website, but it will not let me input a Japanese phone number. Should I use my old American phone number to sync my phone and keep all my previous iPhone information?
Info:
iPhone 4S
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May 11, 2012
Itunes won't let me sync my iphone. I get a message saying; "Itunes could not back up the iphone because the backup was corrupt or not compatible with the iphone"
Info:
iPhone 4
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Apr 7, 2012
I have Windows 7 installed and have seriously tried everything to fix this, deleting old back ups, cheacking my firewall, unintalling and reinstalling itunes, deleting pictures that may be corrupt. I just plugged my phone into a USB connected to my sisters MacBook and it backed up perfectly! Is this something wrong with my computer?
Info:
iPhone 4, iOS 5.1
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May 29, 2012
I cannot send and ricive bluetooth via iphone(ios5.1.1).but didnot install software
Info:
iPad, iOS 5.1.1
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Jun 10, 2012
I have just upgraded to a 4s and i am trying to back up my iphone 4 before i swap the data after attemting to update to ios5 on my iphone 4 i get the error message 'unable to update my iphone as the firmware file is not compatible' what does this mean and what can i ndo to back up my phone?
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Aug 26, 2010
this is annoying the hell out of me, i have sync only checked songs and videos is that whats causing it? i dont get it.is it possible to have the iphone not sync as soon i plug it in (if itunes is open)?
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Jun 15, 2010
So, I am based in UK and managed to "Reserve and collect" a 32gb iPhone 4g. However, on my confirmation e-mail, at the bottom, it says:
Pre-authorization does not guarantee iPhone availability at an Apple Retail Store. iPhone is sold on a first-come, first-served basis. Your reservation is valid for pick-up only at the Apple Retail Store that you selected. If you do not collect your selected item on the specified date, your reservation will be cancelled and the item will be returned to stock.
My dilema is it's going to take me 2+ hours and lots of expense to get to the store on the 24th, the last thing I want to do is turn up at lunch time (about when i'd finally arrive) to find out they've sold mine / sold out.
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Mar 27, 2012
what does it mean when itunes says " This iphone cannot be used because the Apple mobile device service is not started?
Info:
iPhone 3GS
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Apr 17, 2012
We have purchased SSL Certificates from verisign to do 802.1x authentication. However when attempting to connect I still receive the "Not Trusted" Certificate message. In testing I have e-mailed all of the seperate certs to myself to see for sure which one in the chain is not trusted. I find that the Root Certificate "Verisign Class 3 Public Primary Certification Authority - G5" dated 11/7/2006 to 7/16/2036 is the one that mis matches the one in on my phone. I read that the key for the cert http://support.apple.com/kb/HT5012 doesnt match the one directly from Verisign therefore verisign cert isnt trusted.
Info:
iPhone 4, iOS 5.1
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May 8, 2012
http://www.mycybertricks.com/2012/05/apple-releases-ios-511-update-for.htmlToday Apple released it's software update for iOS 5 users. It is a minor update as it just focuses on little issues.iOS 5.1.1 Update Includes Important Security Fixes
In this update Apple have also updated its software security but it's not yet published officially.
Info:
iPhone 4S, iOS 5.1
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May 9, 2012
I have bought loads of music off itunes before and loaded to my iphone. I recently bought an album that for love nor money will not load to my iphone although is clearly visible in my itunes account. I have tried removing it and resyncing it, reloading it, syncing and then reloading the whole phone but still to no avail. Any ideas what I might be missing!?
Thankies
Sarah
Info:
iPhone 4S, iOS 5
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