Nokia :: 5800 - Fuzzy Screen / Excellent Customer Service From
Apr 6, 2010
I have never had this happen to any other Nokia LCD device before or any other similar device that I have owned. There is definitely some strange issue, as when the screen goes fuzzy, if you lock the phone and then place it on or near a heat source for a few moments, when you unlock it the screen is mysteriously working again. This is a very frustrating issue which is exacerbated by the fact that the device is of the touchscreen variety which effectively renders it useless as if you can't see the screen then you can't see the buttons to control the infernal machine! Unless that is you are able to memorise the menus positions and also that of their sub-menus and options! Anyway, one thing I will say is that the service from Nokia is absolutely amzing when it comes to repairing them. I used the online form at http://www.nokia.co.uk/support/repair/repair/warranty?c=1 and they sent a UPS guy who arrived to collect the device the ver next day! That was last Monday, the 29th March, and I received back a brand new Nokia 5800 today!
Obviously rather than repair the device they have just replaced it with the revised model that they are obviously producing now that they have realised and rectified their errors. I am very impressed with getting a new device and so quickly too! Only thing is, they don't send you a new back for the phone, as they tell you to keep yours at home and not send it to them, so if your back is worn it will look out of place with the brand new phone if thats the route that they take with your case, which I think they will, or rather should. That is because I have heard that people that were getting their original device repaired and returned to them the problem was recurring soon after it being returned to the user. Props to Nokia though on replacing my 5800! I must say that at first when I sent it I thought I was going to be waiting for ages, but as I said I only waited a week and they even have a widget on their repair part of the site that tells you the status of your repair and where they are with it, all you have to do it type in your case number.
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Jun 13, 2010
I have started having problems with my N96, i've had since January 2009 and have had no problems until now.
The screen has started sticking when entering the menus, internet, games etc. It becomes distorted and fuzzy. It seems to have a tendancy to turn purple and green in places.
I have already done the master reset on the phone and downloaded the most recent software (as recommended by Voda when I took the phone into them today) but it hasn't worked and I am still getting the same problem.
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Jun 15, 2010
just thought i'd point out the excellent customer service helping me with finding if my order ACTUALLY went through
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Jun 29, 2010
I ordered a phone through a line that was upgrade eligible for another line. They said that when I get the phone I call AT&T and get the SIM card ready to be activated for the other line.I called them up and gave them the "IMEI" number. They said that that iPhone 4 was now associated with my other line. However, when I plugged it into iTunes, it still said the original line. The customer service rep insisted that when it was activated it would activate on the correct line.Sure enough, it didn't. It activated on the original line - now I am stuck without an iPhone 4 - I don't have an AT&T store where I live so I can't just get a replacement SIM card. The original lines phone is now deactivated and activated with MY iPhone 4. I now have to wait for them to ship out a SIM card which will take another WEEK.Because of AT&T I am now left without a phone, my iPhone 4 is now activated on another line, and thus have to wait a week to get it fixed.Thank you AT&T for screwing up again, further proving you to be the worst wireless carrier I have ever been a customer of.
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Jun 12, 2010
like many of you I've purchased all 3 iPhones to date on the first day they became available. I've been on my own individual plan for all of these purchase.. now I'm married and added my wife last July 11th under the "Family Plan" umbrella with a new 3GS. So there you have it.. we both have iPhone 3GS's purchased within 3 weeks of each other.Here's my problem: MY number (the main line) is eligible for an upgrade at the promotional price; my wife's number is not eligible until mid-March. Even though this phone was purchased 3 week after mine. First of all, neither AT&T Customer Relations, AT&T Customer Care or the ding dong at the corporate store can tell me ANYthing over the phone unless I drive myself all the way up to my nearest AT&T corporate store and debate common sense theories with him in person.He says only the main number will be eligible for an upgrade.. I say "So basically it's cheaper to my $120 ETF and start a new account instead of paying the full retail price $699 (400 dollar spread between promo rate and full retail). Would this not appear to create an incredible amount of busy paperwork for AT&T employees?So long story short, it would appear that if upgrading to new iPhones every year is your thing.. it's best to have two separate individual plans coming into your home instead of AT&T's Family Plan.Curious if I'm missing something, if this sounds right or any input you guys may have.
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Mar 23, 2012
I use the iphone more than a year, is best have a lock on machine, now in China, China can't use SIM card, can you tell me how to contact customer service?
Info:
iPhone 4, iOS 5.1
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Jun 20, 2010
An Apple customer service representative just informed me that today, they were informed that there is a limit of only one iPhone for online order per account, no matter what the eligibility of your various AT&T lines are. I ordered each of my iP4's separately, although they're under the same family plan. He said, "It wasn't announced and we, or at least I, was just informed about this today, but you can only order 1 iPhone online. We've actually had a lot of people calling about order cancellations." I specifically asked him why this was the case if multiple numbers on a family plan are eligible for an upgrade, but he was unable to answer. He stated that we would have to purchase our second iPhone 4 in store and that everyone who ordered more than one iPhone will have all but one of their orders cancelled.I've ordered 2 iP4's. One has been shipped, and the other has, "Not yet Shipped." The rep looked up my order for the phone that hasn't been shipped yet and said that there is a hold on it because we're only allowed to order one iPhone 4 online. So, if what this rep said is true, how can so many people claim that both of their orders have been shipped? Here's another thread stating the same thing: http://forums.macrumors.com/showthread.php?t=943290
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Jun 24, 2014
i got my iphone 5s a few months ago. 2 weeks ago i was at a concert and i noticed the screen on the right corner of my phone is loose. At the time i didnt think much of it but its only been getting worse. this isnt the worst part. sometimes the whole screen gets dark and fuzzy and the only way to fix it is by pressing down on the loose part of the screen. i dont know if it is my fault that the screen is loose or not.
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Sep 23, 2010
I have this strange screen problem with my k850i, it doesn't go blank, but gets all fuzzy with lots of horizontal lines (very pixelated), you can still see the screen images, but it's difficult - and then all of a sudden it comes back picture perfect. I've updated all software, run a repair - everything I can think of. I can't figure out if it's a loose wire or something else.
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Nov 6, 2011
I recently purchased the xoom 32 wifi and got it up and running. It is using the 3.2 system and immediately when I turned it on I noticed that the boot up screen (blue honeycomb screen) was very blurry. Once it booted up I went on the browser and noticed that some of the ad boxes on the browser, dolphin and default were fuzzy and grainy. I also noticed that videos that opened and played from web pages were a little blurry. This is not the case with my friends aseus. We did a side by side. Is this normal for the xoom? Especially the blurry boot up screen?
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Jan 12, 2010
I have nokia 5800. I am able to connect to my office wi-fi with this. And after connecting when I do Start Browsing, I am also able to browse sites successfully. But when I go to home screen -> menu -> internet -> facebook, and try to open it. It shows me "Connecting through AirTel" even though my wi-fi is still connected, this facebook is trying to connect to internet with my service provider internet. Can anybody please tell me how can I educate facebook application to use my wi-fi internet connection and not the service provider one?
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Sep 1, 2010
I have a Nokia 5800 Express Music.For fow days I was facing issue with side lock key button. I took my phone for repair to nokia care center in Aundh. They kept my phone with them for 2 days and returned it to me as it is after 2 days.When I checked on delivery the problem still persisted. They said the key needs to be replaced and will take few days and come back after 2 days. When I went back they said 2 more days, after 2 days they said again 2 days. I had to visit there office 5-6 times just to hear 2 more days.When I tried to escalate using service center they said can not take complient. Just getting frustrated day by day with Nokia service.
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Jun 9, 2010
My N900 micro-USB connector died only few months after I bought it. I sent it off to customer care and now they're telling me the phone is out of warranty due to either being out of the warranty period, being physically damaged or being water damaged. I took good care of the phone and it worked fine until the battery died.
I need to send every email twice to get a response and they never seem to listen to me.I asked them to reevaluate their verdict and then they asked me for proof of purchase - which I already sent with the damn phone! It seems like the people responding to the emails have no connection to the people who actually have the phone at the repair center.What can I do?
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Apr 5, 2015
I restarted my router and restored my phone to factory settings and it still wont connect to my home wifi. It will connect at work and everywhere else but home. Every time i try to connect it tells me "Failed to connect to WiFi please check your network connection" or whatever. And when i click on our home WiFi name it says the signal strength is Excellent....
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Jan 14, 2010
I'm a 1st time owner of a brand new 5800, this is my first experience with a touch screen phone and I was wondering since the screen is plastic and I absolutely hate scratches on my phones anywhere but especially on my screen, is there a way to put a screen protector on the screenof the phone and have the touch screen still work, will it be less sensitive or will it work at all?
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Mar 6, 2010
I want to set up my 5800 to work in the car as a music/navigation/handsfree device. I created a Car profile with ring volumes and other stuff set up just the way I want it. However, I cannot make the screen not to timeout and turn off. Basically, the automatic screen lock is deactivated and shouldn't get into way. When I plug the aux cable into the phone I select the Music Stand accessory which is the only one that has a Screen control setting. It is set to On, from the default Automatic. However, the screen goes black anyway, but the buttons stay lit.
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Apr 28, 2010
this is the issue i have been having for a month now
http://www.Internet.com/watch?v=fg61wjnayqi
i am a vodafone contract & i have sent it in for them to send to nokia for repair i have created post on this but i would to see if anyone else has had this same problem.
1st time in went for repair the tech couldn't find nothing wrong with it day after picking it up i went back in and showed the rep the same problem and that it hadn't been fixed. i only picked it up last thursday 22nd and its doing the above in the video the reason the dam thing went in twice already but the tech replaced the screen and something else.
they state they cant find this problem but you only have to leave the phone alone for a while for it to start doing it. once it's started you can press the lock key and if you go the main menu it will select any option but if you try to write a text nothing shows the letter is being pressed but no responce on screen. calls take a few extra secs to connect as well this phone has not been dropped or has had any water damage i take really good care of my phones but like my last 2 sony ericcson's they all died in 8 months of each other.
also since it's been back a 2nd time the alarm clock is 5mins slow and the battery dosn't even last more than 2 days and i dont make many calls but i text a few times.
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Apr 8, 2010
My phone has a bug, i try to set my home screen up so that the short cuts would show and my email notifications as well.. Instead i can set up my contact with the pictures, but not the installed shortcuts like music, web,etc... I am really fraustrated with this, as i have to keep going into applications to click on my email to retrieve my msgs and to play music as well..
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Mar 21, 2010
As nokia user for the last 10 years, I become the proud owner of a 5800 Express Music, which has been the best phone I have ever used. So good in fact that I am not interested in an upgrade to the X6!
The problem I have been having started rearing it's ugly head in September last year. I was not sure if it was down to the cold weather but the screen seemed to "melt". It happened once in a while but now happens everyday. I have updated my software regularly and done the back ups to the phone but there seems to be no change. I have to guess the where the buttons are when putting in my pin number or screen lock pin, or remove the battery in the hope it comes back to normal. Please see pics attached. Anyone else have the same problem?
The first pic shows the main screen (or should)Pic 2 is what the menu looks like with this problem.Pic 3 is how it looks with the battery taken out and me switching it back on
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Feb 8, 2010
Couldnt use touch screen at all suddenly today, I reinstalled the latest firmware update but it didnt help so did full reset and now Ive got the countries screen but can only scroll down 3 countries and cannot select any (select and cancel dont work) also the media bar keeps randomly flashing onto the screen. Anyone any idea what's causing this? It hasnt been dropped or anything, first I knew was I couldnt turn off the alarm this morning. I dont know how to go about getting it repaired as it was a competition prize in july 2009 and didnt come with any warranty documents.
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Jan 28, 2010
I have the 5800 XpressMusic and a few days ago the touch screen stopped working properly.When the phone has been off for an hour or two everything works fine for the first couple of minutes, then it stops recognizing presses/unpresses and holds a lot. For this reason it sounds to me like a software fault but the guy in the local phone shop reckons the screen is pressed in and needs to be physically repaired.Any ideas?
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May 10, 2010
I hope someone can help me on this, After updating my phone to v31.01.101 my screen goes all lines and blurry, cant see any display at all, ive scanned the internet and noticed a lot of others had it too, (firmware fault), ive tried to update it to V5, but it wont go any higher than what ive got now , is there a fix for the screen?
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May 18, 2010
I recently bought a 5800 and it has a dead pixel on the screen. I was really looking forward to getting this phone and I am now quite disappointed (and disgusted by the service I was offered here in Malta!). I returned it to the shop where I bought it and was told that I have to have at least 5 dead pixels for me to be able to change it. Is this true?
It is still under guarantee as it hasn't even been a month since the date of purchase. They tried to feed me so much bull (including: the laws do not apply for Malta and that i had to go back within the first seven days EVEN THOUGH it clearly says on the guarantee that I have a 30-day period from the date of purchase to take it back).
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Jan 29, 2010
I would like to change my nokia 5800 XM home screen to show my name instead of the carrier name. Is there a way to do this?
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Apr 14, 2010
I recently bought a Nokia 5800. Very happy with the phone. The only thing I am annoyed about is the limit on the number of Apps which can be displayed on the Home Screen. Anyone knows a way to display more than 4 apps on the Home Screen.
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Mar 17, 2010
a couple of days ago,i began to realize that there were moving vertical lines across the screen.the lines are most visible when my light sensor(intensity) settings is set at 75%. it only came to my attention when i hard resetted my phone 2 days ago and the intensity settings was reverted to its default 75%(i've kept it customized at 25% until 2 days ago).the moving vertical lines are less visible in darker backgrounds and at a lower light intensity.i was just wondering-is this normal?
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Feb 11, 2010
have just updated firmware and it went well but it said there were nokia map updates which I also decided to install it was about complete when an error message came up stating USB connection lost now my phone is stuck on nokia loading screen with no hands and wont turn off Help!
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May 10, 2010
I just noticed that I cannot tilt the screen anymore (when I hold it vertically screen doesn't adjust). What might be the problem? And how can I solve it?
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Jul 12, 2010
Quick question just wondering if its possible to swap the contacts bar to the bottom of the screen where the apps. bar is rather than the top where it hides half the wallpaper? also one more thing is there a way to re-arrange the contacts on the contact bar without removing them all and readding them (if i wanted family hten friends or such..)if this post was useful in the least bit click the kudos button.
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Jun 1, 2010
Clue anybody to probable cuase of white screen of death on a 5800 xm . Where phone just sticks on the white screen or sometimes the actual boot screen . Its not a reboot that happens phone just freezes battery out solves the problem . Have an idea that it could be tied to the Auto Keyguard switch but that may be a red herring.
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Dec 29, 2012
I've had this phone for years and have got some important info on this phone and i really need it back working.So 2 days ago i dropped my phone from a tall building by accident and the screen is no longer working. When i dropped it the battery came out and nothing else. I put the battery back in and the screen worked for a little bit but there was horizontal lines going across the screen so i turned it off and turned it back on and now the screen shows nothing. The green, white and red lights work at the bottom and the sound works when i turn it on. Even when i tap the screen i can feel the phone vibrate a little as if to say ive selected my contacts for something but the screen is completely blank.
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