Nokia :: 5800 Pathetic Service Provided By Care Center Around Side Lock Key
Sep 1, 2010
I have a Nokia 5800 Express Music.For fow days I was facing issue with side lock key button. I took my phone for repair to nokia care center in Aundh. They kept my phone with them for 2 days and returned it to me as it is after 2 days.When I checked on delivery the problem still persisted. They said the key needs to be replaced and will take few days and come back after 2 days. When I went back they said 2 more days, after 2 days they said again 2 days. I had to visit there office 5-6 times just to hear 2 more days.When I tried to escalate using service center they said can not take complient. Just getting frustrated day by day with Nokia service.
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Apr 24, 2010
How this work "Side lock Key functionality”. Should we Change Something in Settings?? or somewhere else? And How Should We USE IT??? by Holding The Key In Up And Down Position?
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Mar 3, 2012
I have purchase the Handset (Sony Ericsson Xperia Neo V ) 4 months ago. It results in hanging and doing functions by its own (Touch screen issue) and I went to Customer care at Gurgaon and submit my handset there. After So many talks with the service centre guys...... i got my Handset without repair. It is in the same condition as before.........This is very shameful that hardware issue are pending with sony ericsson end ,so long. Now I requesting your team to do the Needful Once again Is there is any ENGINEER to resolve this Issue in SONY ERICSSON SUPPORT.
Details:
Name: Sanjay
Mobile:08802017262
Service Centre person: Naresh
Already logged complaint but still no resolution:
[code]...
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Mar 1, 2010
Got a problem with my 5800 - just today, the touch screen has started being odd. It sometimes works perfectly but then i try and press a button on the left hand side of the screen and it chooses the one at the right-hand side. This obviously makes everything very difficult! Any ideas as to why this might be/how I could repair it? I've tried the touch screen calibration about 10 times, it sorts it out for about a minute.I can send it to Nokia to replace but I could really do without sending my phone away
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Aug 5, 2012
What i should do, my 5800's right side front cover looks like this Phone: Nokia 5800 and HTC One VNokia 2610 --> N70 --> 3120 Classic --> X3 --> 5230 --> 5800 & HTC One V
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Jun 30, 2012
What's the 1" long port in the center on the right side of my iPhone 4? In fact it's the only thing on the right side of my iPhone 4. (on the left side are the volume buttons and the switch to silence the phone) And why isn't this port (or whatever it is) shown and described in any of the iPhone tech specs on the Apple site?
Info:
iPhone 4, iOS 5
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Jan 27, 2010
I am having problems with nokia headphone remote problem. I have nokia 5800, when i plug my headphones in my phone i can only hear in the right ear but the left ear doesn't work. If i plug only the headphones without the remote it works on both ears. I can't figure out how to make the remote work in the left ear, is it a phone setting problem or is the remote broken? Anyone else having this problem? I need the remote because if i only use the headphones without it it would be too short and won't reach my ear ......
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Feb 7, 2010
I've bought my 5800 XM yesterday. Today I was playing some music and noticed that the sidevolume buttons don't work when keypad is locked! It's very difficult to take out the phone from your pocket and then adjust the volume or change the track unless you have put on the handsfree. Please let me know if there is any fix for this.
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Jan 4, 2013
Three days ago the side lock key on my eight-month-old 701 broke in the course of normal use - I didn't drop it or anything like that - I was just trying to lock the screen in the normal way. There is plainly a mechanical fault as the slide doesn't spring back when you move it.
I took it into Nokia Care here in Taipei and, to my surprise, they told me a) that it can only be fixed by replacing the phone's motherboard and b) that I would have to call Nokia to see whether they were willing to cover it under the guarantee. (It seems that the few remaining Nokia care centres in Taiwan are contracted out and given little or no discretion.) Interestingly they showed me another 701 motherboard with the slide broken in the same way.
Yesterday, Nokia Taiwan called back saying that the limited guarantee specifically excludes damage to the exterior of the phone and that if I wanted it repaired I would have to pay for it.
I have now checked the terms of the guarantee (available in Chinese on Nokia Taiwan's web site) and this simply isn't true. There are exclusions for improper use or modification, acts of god, normal wear and tear, replacement of consumables (fuses are specifically mentioned) and damage to or breakage of aerials, but nothing about damage to switches or anything else of on the exterior of the phone.
Regardless of the details of the guarantee exclusions, I am appalled at Nokia Taiwan's attitude, and would be very grateful if other users could tell me if they have had similar problems with side locks, or with repairs that should be covered under guarantee.
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Jun 21, 2012
Yesterday when i was doing text chat suddenly my side keypad lock stopped responding, am not able to lock or unlock using that key. If i push it down its staying down only and if i push it up its staying up not able to even turn on the flash light on with long downward push.
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Jun 12, 2012
When I saw facebook app in andriod it was Wow n then i looked at my n8 ((( i closed the app.Nokia people cant u see the difference..¿do something in apps.
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Apr 5, 2012
My lock button and home button is not working very well and I was wondering if the apple care protection I bought covered it. If so do i have to pay a deductable?
Info:
iPhone 4
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Apr 2, 2010
New to BB and was trying to send back some Easter greetings via SMS and got an "Invalid Service Center" message when I tried to answer the greetings. I live oversees and I know what is the service # for the provider I use but do not know where to enter it.
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Jun 29, 2011
i am unable to send any text message from my phone. When i try and send it says 'invalid service center'. i called up the customer care of my network service provider and they asked me to change a number in the messege settings. Where are the messege settings?
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Apr 11, 2010
I have nokia 5800 with latest firm ware v40, when i do call to somebody, i can hear the sound, but on the another side, cant hear me speak, he/she said my voice so slowly. i think in the first time is network problem, but change mobile phone, its okay.... so i think the problem is my nokia 5800, when i test with recorder application, i found that its very slowly, i try with the same voice and same volume with another phone, its good, so i think i have problem with my nokia 5800, especially with microphone. can somebody help me what to do? should replace firmware ? or this is hardware damage?
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Apr 7, 2012
Well I left my neo v at the service center for nearly two weeks already for the reason that my neo v reboots more often. I'm really ticked off because they did not give me any approximate date on when I can get my unit. So last monday I called to the service center to check if I can pick the phone already as one week has past. They said that they will follow it up which makes me think if they are doing something about my phone. Then I called this afternoon (Philippine time), they said that it is in the main service center then I asked, when will I get my phone. The person from the service center said that he doesnt know because they cannot connect to the site or whatsover of the main service center.
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Oct 15, 2010
My phone was K610i, its already out of warranty and was bought from italy. i cant use the internet because the configuration setting is not acceptable by the phone. is it because i was here in the philippines and the phone bought in italy? the speaker is not functioning... how much will it cost? and can it still be repaired?
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Mar 14, 2012
i want my iPhone to be replaced it is in warranty what are the things required will giving it to service centre
Info:
iPhone 4, iOS 5
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Aug 14, 2010
I can't seem to send text messages (but I can receive them). I'm told by my carrier that I need to change my service center number (and they provided it). I've been looking all over the phone for this option, and can't seem to find it. I keep seeing posts saying "On your device: Options > SMS > Service Center." But "service center" does not appear when I go to options>SMS text. I see the following; screen options conversation style: show names: message options priority: callback number: disable autotext: so my question is;, where do I find this?
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Sep 23, 2012
can't we fix AZERTY without moving to service center...
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Jan 12, 2010
I have nokia 5800. I am able to connect to my office wi-fi with this. And after connecting when I do Start Browsing, I am also able to browse sites successfully. But when I go to home screen -> menu -> internet -> facebook, and try to open it. It shows me "Connecting through AirTel" even though my wi-fi is still connected, this facebook is trying to connect to internet with my service provider internet. Can anybody please tell me how can I educate facebook application to use my wi-fi internet connection and not the service provider one?
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Apr 6, 2010
I have never had this happen to any other Nokia LCD device before or any other similar device that I have owned. There is definitely some strange issue, as when the screen goes fuzzy, if you lock the phone and then place it on or near a heat source for a few moments, when you unlock it the screen is mysteriously working again. This is a very frustrating issue which is exacerbated by the fact that the device is of the touchscreen variety which effectively renders it useless as if you can't see the screen then you can't see the buttons to control the infernal machine! Unless that is you are able to memorise the menus positions and also that of their sub-menus and options! Anyway, one thing I will say is that the service from Nokia is absolutely amzing when it comes to repairing them. I used the online form at http://www.nokia.co.uk/support/repair/repair/warranty?c=1 and they sent a UPS guy who arrived to collect the device the ver next day! That was last Monday, the 29th March, and I received back a brand new Nokia 5800 today!
Obviously rather than repair the device they have just replaced it with the revised model that they are obviously producing now that they have realised and rectified their errors. I am very impressed with getting a new device and so quickly too! Only thing is, they don't send you a new back for the phone, as they tell you to keep yours at home and not send it to them, so if your back is worn it will look out of place with the brand new phone if thats the route that they take with your case, which I think they will, or rather should. That is because I have heard that people that were getting their original device repaired and returned to them the problem was recurring soon after it being returned to the user. Props to Nokia though on replacing my 5800! I must say that at first when I sent it I thought I was going to be waiting for ages, but as I said I only waited a week and they even have a widget on their repair part of the site that tells you the status of your repair and where they are with it, all you have to do it type in your case number.
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Apr 7, 2011
what the correct settings for these items on a Nextel Blackberry 8350i on the Boost service is?? i've seem so many online, I don't know which are the correct ones.
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Oct 7, 2011
I am not able to send messages though I receive messages. When I called my service provider then they said to change the message service center. But I cannot find the way to change it in my Phone i.e Xperia Mini Pro (andriod 2.3 OS)
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Jan 2, 2010
I've got a Nokia 5800.
Soon I made the update to v 31.0.101 (31.01.101.202.05).
The problem is that i cannot use now the lock code. I try 12345, because I did not change it never before. But the phone doesn't accept any lock code, it always say failure!
So, I cannot change or use the lock code of the phone.
[I did not try to use the lock code before the update, so I don't know if the problem was before too.]
[One strange thing: If I try another numbers differents of 12345, the fifth time the phone says wait 5 minutes; but if I try 12345, I can try it lots of times, never say wait 5 minutes]
[I suposse 12345 goes on being the right code, but the phone accept NO code]
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Jun 20, 2010
I've forgotten the lock code on my 5800, is there anyway I can get it back or change the code?I would appreciate the help from you, thanks
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Feb 18, 2010
I have firmware ver 31.0.101 and I had OVI maps with navigation which worked for a couple of time then the GPS would not lock on even when I was outside with no obstructions and a friends 5800 locked on with no problem, yesterday I hard reset the phone and the GPS worked fine but I had to reinstall OVI maps and we are back to the GPS not locking on.
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Jan 9, 2010
I need help guys, my nokia 5800 has just been updated and it has been hard reset, now the unit is asking for mmory card password/lock code. I don't remember putting any lock code here. PLS HELP ME
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Aug 7, 2010
Why is there no USB cable provided for the 5233? Which one do i have to buy, and how much? The nokia accessories only showed what was avaliable for other models and was not very clear as to which one i should get.
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Jun 29, 2010
I am using Mail for Exchange, my company forces the phone to lock after 10 minutes of idle time.When I get a phonecall when the phone is locked, there is no way that you can have access tto normal phonecall functions as <Mute> and <Speaker> during a phonecall. And you can not unlock without breaking the call.Yes when you receive a call ther is a green <answer> and a blue <unlock> slider. Howvever when swipng the <unlock> you can only choose between <answer> and <reject> and there is [Option] that gives you access to <answer> or <reject> aswell.In other words no access to phone functions, No way you can activate the speaker on the phone when you were called while the phone was locked. This is quite useless and in my opinion a design flaw.
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Jan 22, 2011
A longer cable can be gotten separately. But why make the users pay for yet another accessory that would be useless once they get their next non-Nokia phone? The cable supplied with the phone is too short to be useful for anybody using a desktop tower instead of a laptop. Sometimes I wonder how they come up with such brilliant ideas like this tiny cable when no other brands have been able to do such things yet. Then I replace 'how' with 'why' and keep wondering.
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