IPhone :: AT&T Customer Service - Disappointed
Jun 29, 2010
I ordered a phone through a line that was upgrade eligible for another line. They said that when I get the phone I call AT&T and get the SIM card ready to be activated for the other line.I called them up and gave them the "IMEI" number. They said that that iPhone 4 was now associated with my other line. However, when I plugged it into iTunes, it still said the original line. The customer service rep insisted that when it was activated it would activate on the correct line.Sure enough, it didn't. It activated on the original line - now I am stuck without an iPhone 4 - I don't have an AT&T store where I live so I can't just get a replacement SIM card. The original lines phone is now deactivated and activated with MY iPhone 4. I now have to wait for them to ship out a SIM card which will take another WEEK.Because of AT&T I am now left without a phone, my iPhone 4 is now activated on another line, and thus have to wait a week to get it fixed.Thank you AT&T for screwing up again, further proving you to be the worst wireless carrier I have ever been a customer of.
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Jun 15, 2010
just thought i'd point out the excellent customer service helping me with finding if my order ACTUALLY went through
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Jun 12, 2010
like many of you I've purchased all 3 iPhones to date on the first day they became available. I've been on my own individual plan for all of these purchase.. now I'm married and added my wife last July 11th under the "Family Plan" umbrella with a new 3GS. So there you have it.. we both have iPhone 3GS's purchased within 3 weeks of each other.Here's my problem: MY number (the main line) is eligible for an upgrade at the promotional price; my wife's number is not eligible until mid-March. Even though this phone was purchased 3 week after mine. First of all, neither AT&T Customer Relations, AT&T Customer Care or the ding dong at the corporate store can tell me ANYthing over the phone unless I drive myself all the way up to my nearest AT&T corporate store and debate common sense theories with him in person.He says only the main number will be eligible for an upgrade.. I say "So basically it's cheaper to my $120 ETF and start a new account instead of paying the full retail price $699 (400 dollar spread between promo rate and full retail). Would this not appear to create an incredible amount of busy paperwork for AT&T employees?So long story short, it would appear that if upgrading to new iPhones every year is your thing.. it's best to have two separate individual plans coming into your home instead of AT&T's Family Plan.Curious if I'm missing something, if this sounds right or any input you guys may have.
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Mar 23, 2012
I use the iphone more than a year, is best have a lock on machine, now in China, China can't use SIM card, can you tell me how to contact customer service?
Info:
iPhone 4, iOS 5.1
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Jun 20, 2010
An Apple customer service representative just informed me that today, they were informed that there is a limit of only one iPhone for online order per account, no matter what the eligibility of your various AT&T lines are. I ordered each of my iP4's separately, although they're under the same family plan. He said, "It wasn't announced and we, or at least I, was just informed about this today, but you can only order 1 iPhone online. We've actually had a lot of people calling about order cancellations." I specifically asked him why this was the case if multiple numbers on a family plan are eligible for an upgrade, but he was unable to answer. He stated that we would have to purchase our second iPhone 4 in store and that everyone who ordered more than one iPhone will have all but one of their orders cancelled.I've ordered 2 iP4's. One has been shipped, and the other has, "Not yet Shipped." The rep looked up my order for the phone that hasn't been shipped yet and said that there is a hold on it because we're only allowed to order one iPhone 4 online. So, if what this rep said is true, how can so many people claim that both of their orders have been shipped? Here's another thread stating the same thing: http://forums.macrumors.com/showthread.php?t=943290
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Apr 6, 2010
I have never had this happen to any other Nokia LCD device before or any other similar device that I have owned. There is definitely some strange issue, as when the screen goes fuzzy, if you lock the phone and then place it on or near a heat source for a few moments, when you unlock it the screen is mysteriously working again. This is a very frustrating issue which is exacerbated by the fact that the device is of the touchscreen variety which effectively renders it useless as if you can't see the screen then you can't see the buttons to control the infernal machine! Unless that is you are able to memorise the menus positions and also that of their sub-menus and options! Anyway, one thing I will say is that the service from Nokia is absolutely amzing when it comes to repairing them. I used the online form at http://www.nokia.co.uk/support/repair/repair/warranty?c=1 and they sent a UPS guy who arrived to collect the device the ver next day! That was last Monday, the 29th March, and I received back a brand new Nokia 5800 today!
Obviously rather than repair the device they have just replaced it with the revised model that they are obviously producing now that they have realised and rectified their errors. I am very impressed with getting a new device and so quickly too! Only thing is, they don't send you a new back for the phone, as they tell you to keep yours at home and not send it to them, so if your back is worn it will look out of place with the brand new phone if thats the route that they take with your case, which I think they will, or rather should. That is because I have heard that people that were getting their original device repaired and returned to them the problem was recurring soon after it being returned to the user. Props to Nokia though on replacing my 5800! I must say that at first when I sent it I thought I was going to be waiting for ages, but as I said I only waited a week and they even have a widget on their repair part of the site that tells you the status of your repair and where they are with it, all you have to do it type in your case number.
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Jun 13, 2010
Me and my fiancée want to get the IPhone 4 but I've been hearing that apple wont sell or activate two IPones to the same family plan. How would I go about preordering? I called apple and At&t and they didn't have a clear answer.
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May 27, 2010
I bought an E72 last weekend, because I needed a phone that has long battery life. I have to say I'm really disappointed with Software on the E72. My last 2 smart phones were Treo 650 and Apple iPhone(s). I'm still hanging onto my iPhone after this whole experience with the E72, and I'll still keep my E72 and hold out Hope that Nokia will improve. Given Palm Os not Web OS over the current Symbian OS on my E72 I'd take Palm OS.The problem is not the Hardware, Nokia phones are gorgeous infact I would say better looking than RIM's or HTC for devices with physical keyboards. The problem is Software, having used the E72 for about a day and a half I realized that my iPhone didn't really come with an instruction manual... after trying to figure out how to configure the E72 I resorted to Google and the Manual that came with the E72, there are still some unanswered questions.
The main problem with the software is that there is NO flow... when I use it, it feels like the people who developed it each when in their own direction. For example updating software... the first thing I did when I started the phone is I plugged it into the charger, and tried to check for software updates... I found out via google there is a separate way to update firmware and actual software the SWUpdate program doesn't do firmware. Why not? and if it doesn't why don't you tell the user? to update the software you can download it via pc and upload it, punch in some key combo on the device and check for over the air updates.Another problem is the software introduces the idea of "profiles" fantastic something I wish the iPhone had...there are different ways to change profiles "Mode" (work/personal) "Destination" (for connection profiles) are these 2 things linked??? I don't know it doesn't feel like it... I thought if I created a work destination and a home destination I can link it to a mode. I'm not sure if I can or can't do that. This leads to the problem of Applications always BUGGING you when it needs to connect to the internet. Why can't apps be smart and use the data connections set in the DESTINATION based on priority?
User interface of even the Nokia apps is terrible... for example the Nokia Messaging application that connects to Ovi, Gtalk, Yahoo and MSN.... the Tabs at the top of the screen to switch between services takes up 1/3 of the screen space WHY? Why can't you just combine all the lists or atleast provide an option to combine all the user lists into 1 big list?Other problems that I had to google... when trying to update the OVI Store application I got a certificate error during the install process... The root cause of the problem was that the date/time was set incorrectly on the phone it took a good 30-40 minutes of googling to find that.Is there a way to quit programs in your task manager or application switcher without actually switching to them?The file manager for seeing files on your phone and SD Card are in OFFICE again what kind of logic is that?
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Jun 4, 2010
I just got an n900 and very disappointed .I can't download music to it via the PC suite I have downloaded some small apps and themes to my PC that I can't install through the application installer- it says that there is no memory left to install a tiny app when i have 20+GB available
Im used to my N95 doing it no problemthe whole phone seems unfinished - a half assed job and im reading posts from people with the same issues saying "nokia is going to bring out a PC suite for the n900 that will work" and "OVI will be working soon" that date back to February
I also fully charged it overnight its been on for 4 hours and the battery is nearly flat and I have only plugged in the mini USB thingo 3 times and the input socket is really loose.No EQ on the music player?? and no ability to edit the track names/artists in the menu.The N95 not only had EQ but stereo widening and other cool features - What a step down.i can't believe it - it almost 100% useless
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Jun 17, 2010
So my story goes as this, I called customer care to inquire about the white iPhones and if there was any new information while also expressing my complaint for the time wasted trying to pre-order. I was extremely kind and it felt like a normal conversation between friends.In the middle of the conversation before I mentioned how much time I wasted, I said that I've adopted each of the iPhone's as I am a phone fanatic. He quickly interrupted and said, "Let me issue you a coupon". Of course, I did not object to such a generous offer and the coupon he issued was:
$30 off $100
$60 off $200
$100 off $300
He stated it couldn't be used on an iPhone or iPad but I know I've used their coupons on things where it shouldn't have worked before. It has an expiration date of 6/26/10 but he stated if I could not use it by then, call them back and they'll issue the same coupon which will last for 3 months. The fine details: 1-800-MY-APPLE and was automatically placed in the customer relations department. I just thought some of you might find it interesting that they are offering coupons due to this complicated ordeal.
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Mar 14, 2012
Before the official release of iOS 5.1 I installed a developer version (eventhough I'm not a developer). The developer version expired. Now I can't update my iPhone 4S to the official version of iOS 5.1.
Info:iPhone 4, iOS 5.1
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Mar 15, 2010
I have to admit that I'm really disappointed about the quality of the mail client on the E72. I assumed that the E72 as a business device will cover e-mail, the most important business app, in a satisfying way which is not the case.
The datasheet states that IMAP idle is supported which as far as I can tell is not the case. Whatever settings you try to change the connection to the IMAP server is terminated after some minutes and no notification on new emails will take place.
In addition you are able to define multiple connection points with priority but you are not able to use them by the mail client in this way. You either have the possibility to set only one specific connection point or you have to select the desired on each time the device tries to connect to your mail servers.
What I expect is to specify different WLAN access points and UMTS of my provider with different priorities and the device is using whatever is available at my current location taking priorities into consideration.
It's a pain to see how easily and self-evident all these work on the iPhones of my business partners.I'm a loyal Nokia user since the early days of mobile communication but I have to admit that this time I seriously consider defecting to the dark side.
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Jun 23, 2012
its not working properly..wifi unstable..all apps taking long time to open...widgets cause phone hangs...unexpected shut downs...i really dont know what to do..
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Aug 27, 2010
A few weeks back, my HTC Mytouch (Magic)'s headphone jack stopped working. I had called them up and had an RMA set up to have it fixed.In the box, I had included a typed note stating the problem, stating the phone is unlocked and that I would like it returned unlocked, and a simple request to remove dust from under the screen (since they would have the phone apart anyways)
Anyways, when I get the unit back, they changed motherboards (new IMEI number), re-locked the phone and didn't clean the dust out from under the screen. I called HTC support on Monday and explained how the phone was unlocked when sent in and because it is a different IMEI number than the one that I purchased, T-Mobile wouldn't supply the unlock code. The woman on the phone said it could take 48 hours for them to get back to me with the code.I called HTC and they said it could take up to 72 hours to get the code. Called yesterday. Was told that the guy had emailed the support team directly and I would have it by this morning. Called and they said it would take 7-14 days and it would be text-messaged to me. I'm really, really ****ed off. They didn't read the note I included and wrapped the phone in and they are taking forever to get the code to me. T-Mobile isn't any help because I had initially bought the phone and used it as a pre-paid. Closed the account there a few months back.
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Apr 9, 2012
In Contacts I can chose the "ringtone" and "text tone" to override the default.I receive a text message from my company's pager system and save that address as a contact.And then set a custom "text tone" for that contact.So now normal test messages arrive with the default tone and pages can sound the "Alarm" It would be nice if I Contacts also let me chose the Alert Style and Repeats.(it would also be nice if Repeats worked at all)
Info:
iPhone 4S, iOS 5.1
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Jun 9, 2010
My N900 micro-USB connector died only few months after I bought it. I sent it off to customer care and now they're telling me the phone is out of warranty due to either being out of the warranty period, being physically damaged or being water damaged. I took good care of the phone and it worked fine until the battery died.
I need to send every email twice to get a response and they never seem to listen to me.I asked them to reevaluate their verdict and then they asked me for proof of purchase - which I already sent with the damn phone! It seems like the people responding to the emails have no connection to the people who actually have the phone at the repair center.What can I do?
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Jun 14, 2012
I have purchaesed Xperia Ray on 18th March. Recently i have faced display problem. I have given at Service center on 28th May.Thay told within 7-10 days it will take.
I called customer care after 10 days, they are telling some reasons, and they are not giving proper status/ action on this work order. If i want to know the status i need to call more than 4 times per day, to know the status, they will keep in hold to transfer to higher executives or to get the status from the team. I have faced this problem from the last few days. (14-06-12,13-06-12...)
My Work Order No: se312ec111095
Compline ID: ses126005321
Ref No: 93041912, 93091564.
I got fed up with their services, thats y i am sharing my details in this portal.
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Aug 24, 2010
OK today I was given a replacement Elm under my insurance because for some reason my Elm's speaker stopped working. Anyway got replacement fine all working well. I noticed the replacement had the previous firmware so I decided to update it using SEUS. Now after updating & setting up the phone again I noticed the clear voice & noise shield function had vanished I looked all through the menus & also during call menus but nowhere to be found. So I reinstalled AGAIN only to be greeted with the same problem. I called customer service number & got through right away. Spoke to a Scottish lady who had absolutely no idea what she was talking about. I knew that I was right & she was wrong. She went on to say that the clear call & noise shield function is NOT a feature of the Elm WTF? I said the feature is advertised on the website for the Elm & on the bloody box At this point I asked to speak with someone else & she went off to speak to someone & came back to repeat the same thing again I said how can you say this about it's not a feature of the Elm when it's advertised as it is? She then said when we send out the generic phones we don't put that feature on the phone it's the stores that do? At this point I just gave up & said forget it Has customer service always been that bad? I have not called them for many years but today was shocking
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Aug 10, 2010
I ordered iP4 in Apple Online Store UK and they shipped it on 5th Aug, today my status changed to "In Transit to Customer - Shipment on Schedule" - but still I cannot find any tracking number from the carrier that will deliver it to me, so my question is, how long do I have to wait for this number ?
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Apr 14, 2012
I've done everything I know to do (reset network settings, hard reset, software update, restore to factory default, replace sim card) still have not fully resolved the issue. It seems to work periodically at random, but only has 1 or 2 bars where I should normally have full service.
Info:
iPhone 4, iOS 5.1
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May 24, 2012
Recently, my iPhone has been having some service issue and it is not AT&T's problem. At home for example I always used to have 5 bars, but now the service will show no service and then 10 minutes it will show up all 5 bars then soon no service. This happens to me in many places.
Info:
iPhone 4, iOS 5.0.1
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Sep 30, 2010
the service goes out all of a sudden, and i have to switch the phone off and on agin to regain service. this happens in areas where i normally have good service
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Nov 15, 2011
When I'm opening Service Status from "Options and Status" I see the "Blackberry Internet Service" as "Not Connected" although I've Blackberry service and I'm successfully using IM, synchronize my E-Mails, and Browsing the internet without any WiFi connection.
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Nov 10, 2011
I am using the blackberry service using a GSM service provider, I would like to switch to a new GSM service provider. When I switch the SIM card the handset ask for blackberry ID and password, on entering the details it says invalid Blackberry ID. Can I just use another BB handset and use the new SIM to route all my emails and BB messenger to the new handset.
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Aug 18, 2010
I got my torch 9800 on launch day. i loved this device and definately felt like i was upgrading from my old device (iphone 3g). as much as i love the capabilities of the device i have run into a few issues, specifically network issues. it all started on sunday when all of a sudden i lost connection to the blackberry servers(the little logo in the corner was gone..) i went to at&t on monday and they could not figure it out. apparently my service book for the blackberry internet service got deleted(i didnt even know what a servicebook was lol) so i went home later that night and downnloaded the at&t software and reinstalled the os and this worked. then all of a sudden today, my fb was acting up, so i deleted the app. then i lost the connection again... do you guys have any idea what could be causing this? im currently reinstalling the os as i write this.
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Jul 16, 2010
For some reason myself , my father and two other friends I know with iPhone4's can't pick up 3G signal anymore since the update.Has anyone else experienced this issue?
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Mar 14, 2012
I am without service after IOS 5.1. Since the upgrade, my phone can't make or receive any call. I bought it from my mobile operator (Claro Brasil) itself. The odd thing is that when I use the SIM of my brother (from another provider - TIM) the phone works perfectly. I called to Claro and they said everything is fine with my network and that they will open a procedure to see what can be done. I think they don't know what is happening and I can't wait much longer.
Info:
iPhone 4, iOS 5.1
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Apr 4, 2012
Had a new iphone 4s and its saying no service. Had this yesterday and I know it says wait 24 hours but it still is saying no service.
Info:
iPhone 4S, iOS 5.1
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Apr 8, 2012
My iphone have problem since last two weeks i have i phone 3g 4.2.1 and 6.15 what i shoud do with it
Info:
iPhone 3G, iOS 4.2
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Apr 22, 2012
My phone has been working perfectly until 2 days ago since when it has had no service. I have tried turning it off and on again, taking out the sim card, resetting it, restoring it to original settings.
Info:
iPhone 3GS, iOS 5.1
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May 2, 2012
Sim says no service, tried reset and software upgrade
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